El cliente no dejó un comentario.John F.
Chevron Service Center Inc
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.RODERICK D.
El cliente no dejó un comentario.Logan T.
The location was hard to get out of, the truck was on E when we got it but we only received a $28 credit after putting $80 in the tank - and we barely used a quarter if the tank for our move. So make sure you have a FULL tank of gas.Abigail M.
El cliente no dejó un comentario.Jamil D.
El cliente no dejó un comentario.UWER L.
I think the mileage rate is too high but overall everyone there is awesome.LINNEA W.
check engine light was on when I picked vehicle up and the air bag warning light flashed on and off as I drove itJEFFREY R.
Everything was great. The serviceman that helped me was efficient and nice, even though they had issues that day based on unforseen circumstances, he was helpful and in good humor.Dominic P.
Awesome staff!edwin C.
Completed check in process online and still had to go in for 30 mins. Over charged me and took forever to give me my money back.SONJA S.
Thank you for the great service!!LINELL M.
El cliente no dejó un comentario.Rhonda W.
Everyone working at this location was very attentive and friendly. I'd also like to point out there was a young man working, I didn't catch his name but he was probably around 18 or early in his 20s. He should be commended. In the time I was there I saw him working very hard to get everything ready/checked out/checked in for customers. It sounded like he was fairly new there, but he was doing his best to think a few steps ahead. His interaction with the customers was also commendable. I hope this location can see this review because everyone there was great, and I hope the young man working knows that hard, good work is recognized!Kevin K.
Customer service was greatjerry L.
First of all, I was unable to do a self serve pick up. After I completed info online, I still had to provide the same info to the rep. This location is not the best. There was a lot of trash where I had to park my car and dog food on the corner of the fencing. I felt that my car left there for my entire rental would be unsafe and at risk for vandalism. I would not recommend this location. The ladies at the front desk were helpful but the overall process was time consuming, hectic and confusing!Nichole N.
The truck stalled out and the exhaust was loud. It was missing a piece to the exhaust and instead of swapping the truck they gave me that one. Engine light still on. Extremely disappointed and the. Get charged for fuel. I barely made it back to the shop. Never will use that shop. Extremely disappointedmathew E.
When I returned the truck, the person that checked me in was very rude to me and my son. I was shocked and very disappointed.Christina P.
The breaks for the vehicle i rented, needs to be addressedjohn G.
El cliente no dejó un comentario.Jody B.
Sorry but there is a staffing issue at this location. I have rented lots of items from Uhaul and this has been the worse experience. Lots of things broken at this location, technology, staff is not trained properly, staff doesn't communicate well.Timothy S.
The manager gave me one price and I paid it and he didn't mention anything about a deposit. He told me that even after 5 pm I could drop the key off in the drop box. I did that and this morning I got charged doubled and was totally blind sidedMontes M.
El cliente no dejó un comentario.donald R.
El cliente no dejó un comentario.TONYA H.
There was an issue processing my credit cards at this location and it took up an hour of my time. I eventually had to use the app to pay and that payment went through and even then the dealer there was arguing with the UHAUL person on the phone that was confirming payment that he isnt seeing it on his system. All the cards he said were declined I have used them since and had no issues. In fact one I used the very next day to rent a return car that cost more than the UHAUL.Renwick H.
El cliente no dejó un comentario.Daniel H.
El cliente no dejó un comentario.Brian S.
El cliente no dejó un comentario.Lorenzo T.
El cliente no dejó un comentario.Warren P.
El cliente no dejó un comentario.Aaron M.
He was super professional and helpful. I parked the truck in a spot that blocked his other trucks from passing through. He called and I apologized and brought the key to the Uhaul drop off location as soon as I could. He was understanding and very, very, polite. ¡Gracias de nuevo!Briggette M.
Everything was great! The gentlemen working had great human connection and understanding at this time during the pandemic. We need more people like him in our working society.ANTHONY P.
Have better customer service.RODNEY M.
El cliente no dejó un comentario.Rosa W.
I arrived to rent vehicle and there was a sign on the door that said â€œMGR Closedâ€. There was a mechanic there working who refused to help me even though I explained that I had already checked in and purchased the truck through the mobile app and simply needed the key to the unit. He said â€œNo sirâ€ and continued moving vans and trailers around. I left with NO MOVING TRUCK and called customer service and while en route to another location and was placed on hold for the entire ride and then disconnected. The new location was unable to help because the system showed I already had an active contract. I called customer service back and spoke to someone who also placed me on for quite some time until I was randomly transferred to now my THIRD customer service rep. This rep called the original location and spoke with the mechanic and told me to go back and get the keys (from the same mechanic that told me no). I finally went back and like magic, the keys were waiting. I hired movers to help me move beginning at 1:00pm. This entire ordeal wasted an hour and a half of my day and more importantly, I paid an hour of labor for movers as they sat at my home waiting for me to finally get a moving truck. Never again.donnard C.
El cliente no dejó un comentario.angelaq R.
Have my order info ready and pre-ordered supplies available.Andrew H.
El cliente no dejó un comentario.shana W.
El cliente no dejó un comentario.Japhenia K.
El cliente no dejó un comentario.Billie J.
El cliente no dejó un comentario.ambrree A.
Customer service is horrible just like all the reviews stated. Uhaul Customer service line was horrible as well, had to call 6 times with several dropped calls before I reached a live person that would transfer the call for it to ring and never be answeredDarrell P.
El cliente no dejó un comentario.Donald D.
My experience was the worst i was yelled at treated terrible. Given wrong information and inconvenience from being to end very disrespectful never using the location again i am writing to better business bureau if someone doent call me. I was threatened repeatedly by owner he would camcel my reservation. I was treated poorly 8034398737rosine B.
Website indicated that we could purchase the use of a furniture dolly. This may not have been the fault of anyone at this specific Uhaul but we were unable to rent one at this location as it was unavailable.Thomas H.
Invoice was incorrect, gentleman didn't know how to correct it. No one in line, did online checkin and it still took 35 minutes to process at the location. In contrast, I got a second truck the same evening from another location - less than 10 minutes.Jonathan M.
El cliente no dejó un comentario.crystal S.
Took over an hour to get the truck, only one person working, I assume the owner, he was very cranky. Difficult location to come in and out of. Owner kept taking personal calls and complaining no one showed up to work. Complained about previous customers to anyone who would listen. Accused everyone of being mean, I think he confused frustrated with mean. I have rented quite a few trucks/trailers from Uhaul at various locations and this is by far my worst experience, I will never rent from that location again!Jennifer M.
El cliente no dejó un comentario.Patrice W.
El cliente no dejó un comentario.carolyn S.
I was supposed to pick up a truck on Saturday, but when I arrived the truck had been rented to someone else. I got a truck on Sunday. The gas tank level did not match the form I was given and the rental agent did not mention that I should check this.Benjamin M.
The worst customer service. The man who ran the place was horrible. Telling us we needed to do certain things. He's rude and cantankerous. I will never use this place again.Jaqueline K.
Excellent customer service very prompt and thoroughByron G.
Poor customer service, the Gentle behind the counter very rude and disrespectful.richard V.
El cliente no dejó un comentario.Carlos M.
The owner was very rude. I made a reservation for 9:30 AM. The process took an hour which defeats the purpose of making a reservation. The two separate customers before me said the same thing. The U-Haul was very filthy. When I look at other U-Haulâ€˜s there, they all were just as filthy. I knew none of the U-Haulâ€˜s had been sanitized at all and he admitted it. I did not feel safe especially during this Covid 19 era that we're in. He showed no empathy and wasn't considerate of my concerns, to the point where he said you can take it or leave it. I will not give him my business anymore!Samuel D.
Joe is extremely personable, yet professional. Thanks for assisting me!Fredricka Y.
El cliente no dejó un comentario.George B.
I went to this dealer to use a TM (10 foot truck) to move my bed frame and mattress, I rented and dropped off within 2 hours (I reserved it for five). The truck was muddy and smelled like cigarettes and the older gentleman that runs the establishment is RUDE and has some of the worst piss poor customer service I've ever encountered. Now granted I've worked for corporate UHaul and know that the dealers can be... interesting to work with sometimes, but he's so INCREDIBLY INCONVENIENT that I had to let other future folks who need moving trucks that there are MUCH better Uhaul stores and a few dealers that are SO much nicer. The tipping point for me was him hitting my window on my car (my own personal vehicle to yell at me for driving up to pick up my rental after hours) also I wanted to call to discuss the rental and be sure he had the lock because I left it in the truck bed. He didn't want to talk, â€œwhat you want?â€ and then asked me if I was getting a truck. So in short, don't call him, talk to corporate. Unless you're doing a rental, he only wants your business and he's going to be NASTY AND RUDE about it too. I don't need over the moon care and concern over a moving truck, just common freaking decency. Oh, and don't HIT PEOPLES WINDOWS.Brianna P.
good customer serviceJoel U.
El cliente no dejó un comentario.Nelson J.
El cliente no dejó un comentario.Laurie S.
El cliente no dejó un comentario.DALE B.
El cliente no dejó un comentario.Darlene C.
The location was changed but was provided an extra 15 miles to make up for that...The truck I needed was not available but was provided the next size up.cheryl J.
El cliente no dejó un comentario.JASON B.
El cliente no dejó un comentario.beverly F.
El cliente no dejó un comentario.Octavious B.
NOT SATISFIED: Problem with the gas fill, gas is coming out when we fill ths gas..there is some leakage with pipe/tank.faced some problem in the night at gas station. Unable to fill the gas because of that and returned with not full tank. NOT HAPPY with uhaul services giving problematic truck to customers...please contact me on mobile 972-357-4986 or email me @ email@example.com. Regards RamaRAMA CHANDRA RED V.
El cliente no dejó un comentario.Tillman B.
Desk attendant was rude. Also didnt have truck i needed so i ended up paying a lot more than I expectedADRIAN H.
Didn't get the truck on time. Got the truck with absolutely no gas. Was promised a fuel credit for $40 that I never received. Black and mild was found in the front seat of the vehicle.Kiondra C.
Super unprofessional . Did not even give the truck which we booked . Lot of complaints so call me on my cell and I can explain . Need all my money back plus $50 guarantee failure as I book 20 foot and he ended up giving me 15 foot . He did not have any skills to talkNirmit S.
El cliente no dejó un comentario.daniel S.
1st of all the owner would not give me a critic on the On the gas because someone had stole the gas overnight and he did not want to do anything about it. After being in there for about 25 minutes he wanted to start the whole process over and give me another truck which that shaukat damage to it I was not pleased at all.eugene I.
My experience at U-Haul was great and the customer service was awesome.YALONDA DENISE-B B.
The staff was such a blessing! So thankful I chose this location!KImberly M.
El cliente no dejó un comentario.Kent L.
Please call me you need to know whats going on at this location Dornino Joe Ciabattoni 704.726.2611DORNINO C.
El cliente no dejó un comentario.PHILLIP S.
El cliente no dejó un comentario.Denny F.
El cliente no dejó un comentario.Marshall C.
Busy location. Maybe 1 or 2 more staff to help busy morning. The staff members there are excellentSHIRLEY C.
The only problem I really had was that the key for the lock on the back of the truck did not work. That should have been taken care of before it was rented out. It created a real problem for me because by the time I found out that the lock didn't work. It was late evening and we needed to lock the truck up after packing it. Well. It was late Sunday evening and everything was closed except Walmart and they were about to close and I had to pay for gas for someone to rush to Walmart and purchase a lock while I had to stay and watch the truck. That was my biggest problem. I reported it to the lady in the office so that the next person wouldn't have the same problem I had.BRENDA M.
El cliente no dejó un comentario.Robin A.
This location is awesome, friendly people and good serviceerick B.
The equipment was in good condition.Fausto A.
I am totallly upset with uhaul in general on august 7 I reserved uhaul at the boxmeer location in charlotte nc. This was a disaster - your representatives didn't take the lock off the truck so when i got to my location I couldn't get in the truck. This was a time sensitive move and it was horrible. They sent someone out but then when opened back of truck the dolly that I ordered was not there. Could not make my move. I had to return the truck - money was refunded and Alicia stated that Uhaul would cover my next move due to this issue. She gave me her cell phone number 704-775-1521 to call her personally. Well she answered once and told me she would call back - she NEVER did. I called the location - no one answered. This went on up until 8/17/2020 when I had no other options I ordered another UHAUL. The fact that I was put in distress with Alicia not honoring her word is upsetting enough. Fast forward to this rental - My ticket was paid out on Tuesday then reversed on your end and then reprocessed on 8/20/2020 causing my account to go into the negative. I honestly thought maybe someone was correcting my first issue with the Boxmeer location but you only screwed me over in the end. I will never refer anyone to UHAUL and will take my future business elsewhere.EVA W.
Returning the truck via the app was a bit of a pain in the behind, but I managed.Richard L.
El cliente no dejó un comentario.JEANETTE S.
El cliente no dejó un comentario.JEFFREY W.
El cliente no dejó un comentario.lionel F.
Location tries to charge me for more gas when the gas was filled back up to where it was when I picked the truck up.If this don't click get cleared up I will be get my lawyer involved.Lorne S.
The check in lady was making personal phone calls and face times with 6 or 7 guests in the lobby.cecilia B.
Location was disorganized. Juan was aggressive and harassing. Inside clerk was so-so.CHRISTAL R.
Would have liked to do touch less pickupGabriel B.
The service was. great we needed a truck that day we went to another location first. And was put on hold until a truck come in. We got to your place a truck has just been turned in. That was great. Thanks so much for all your great. Service. The Blackman's Family.dilbert B.
El cliente no dejó un comentario.Shaunta B.
El cliente no dejó un comentario.ROBERT E.
El cliente no dejó un comentario.Charisse C.