Customer Reviews for Chevron Service Center Inc
(Distribuidor de U-Haul del vecindario)

3200 comentarios

8009 Old Statesville Rd   Charlotte, NC 28269
(Near University Area)

(704) 596-1476

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 2 p. m.

Servicios en esta ubicación:

Contáctanos

(704) 596-1476

8009 Old Statesville Rd
Charlotte, NC 28269
(Near University Area)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 2 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Yvette H. 
Clasificación:
3.0

El cliente no dejó un comentario.

KAYLA S. 
Clasificación:
1.0

Have a working phone at the location. Be more courteous to customers. Make the process easier to rent and return.

Chelsea H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tray L. 
Clasificación:
3.0

El cliente no dejó un comentario.

K'MONIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda N. 
Clasificación:
5.0

El cliente no dejó un comentario.

QAISAR M. 
Clasificación:
1.0

I rent frequently to the point I only do mobile check ins and outs for my company. This place is crooked. I returned my truck, it took them a whole 24hrs to check it in and when they finally did they charged me extra for gas that I put back in the truck. They will not answer the phone, hence “crooked”. DONT TRUST THIS LOCATION. Go to the U-Haul Equipment drive location or anywhere nearby but DO NOT GO HERE. Overcharging weird foreign guys are in charge of this U-Haul location and can't be trusted to do business. They are Getting over on good customers. Just look at the reviews, 75% are about being overcharged hmmmmm and still U-Haul let's them keep doing it.

Stephon M. 
Clasificación:
2.0

I was overcharged for a uhaul truck that I received with no gas. I was promised a discount for the inconvenience, but still was charged the whole fee.

Darrell M. 
Clasificación:
5.0

El cliente no dejó un comentario.

awilda D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daquan A. 
Clasificación:
3.0

El cliente no dejó un comentario.

SIMONE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Fernando R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

Super friendly, accommodating, and helpful.

JESSICA R. 
Clasificación:
2.0

Can had only 36 PSI in one of the tires and the furniture dolly I paid for was never put in

Alisha M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nickolas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER S. 
Clasificación:
3.0

Fix the app. I was not able to upload a picture. Even your customer service sucks. Even after holding for 30 mins, I was not able to get a hold of CS representative.

Rahul B. 
Clasificación:
3.0

Uhaul charges me for insurance even when I decline it.

James R. 
Clasificación:
5.0

Uhaul should let customers know at the beginning of the check in process what page the code will be on to unlock the back to get to the key. We were looking for a while for the code just to get in the truck not knowing I had to keep going through the check in process for it . It was just too many pages just to check in! On top of the code being so small I wouldve never found it if my brother wasnt with me

Janae M. 
Clasificación:
1.0

I was told that a hold would be placed on my card for $160.00 but that my total would be about 96.00 well after it was all said and done this place charged me the full $160.00 I feel robbed and lied to I will never again use your company

ROBERT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Praveen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARYA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lonzo C. 
Clasificación:
4.0

I was dealt by Mr. Eddie, he was good worker and really showed good customer service.

Haris M. 
Clasificación:
2.0

This location did not have the supplies I purchased to aid in my move, which made things much more difficult for myself. Additionally, the after hours check-in process did not work on my phone. The website would not load so I was not able to go through the steps as instructed.

JOSHUA M. 
Clasificación:
5.0

U did well

ROSE M. 
Clasificación:
5.0

The gentlemen running this store are awesome. 5 stars.

Lee T. 
Clasificación:
3.0

El cliente no dejó un comentario.

EBONY B. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVIDLESTER K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
2.0

Truck i reserved wasn't available, a 20' truck, and was given a 15' instead. The AC didn't work and the drivers door was sprung and was hard to close. The customer before me had reserved a 10' and walked away without a truck. The phone was ringing off the hook while i was there and no attempt was made to answer it. The person running the store asked me call him on saturday afternoon if i wanted the truck a day longer, and surprise after trying to call several times no one answered their phone. I contacted uhaul directly to resolve the issue. Thought you should know this agency needs improvement from a service perspective.

Ken J. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONICA P. 
Clasificación:
2.0

I would recommend the location if it was the last option but not first. Before the location give away your rental they should call and verify if you still need the services not assume. On busy days they should have more help.

Laura L. 
Clasificación:
3.0

The online process was extremely inconvenient. It took longer than a normal check-in would as there were no lines. I opted to use the online check-in for convenience but it took upwards of 45 minutes to go through the entire process.

Amechia J. 
Clasificación:
5.0

I believe this will be the only location I'll use from now on

Losire J. 
Clasificación:
3.0

The price if insurance should cover all days use without extra cost for each day!!

CLARENCE S. 
Clasificación:
4.0

The service was great and the truck was clean but smelled of cigarettes. They should offer "non-smoking" trucks.

Dane M. 
Clasificación:
2.0

Online services need a lot of work. The location owner was frightening!

FELICIA B. 
Clasificación:
5.0

Offer more products when customer shows up

KOMLAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jalen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENT C. 
Clasificación:
5.0

Service was excellently

MARJORIE K. 
Clasificación:
4.0

DELORES A. 
Clasificación:
1.0

This is just the WORST facility I've ever rented from. NEVER EVER again. AWFUL!!

JOHN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ebony K. 
Clasificación:
1.0

Site was closed. The only reason I knew it was U-Haul location was the old sign and the truck parked on site.

STACEY D. 
Clasificación:
5.0

The person that helped me was approachable and quick to fix an issue that came up with taking a photo of my drivers license. The other person working brought the truck out for me and wiped it down. Overall great experience!

harris C. 
Clasificación:
5.0

Your billing is worst and basically cheating. final bill is always a fraud

Iqbal H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA S. 
Clasificación:
5.0

the gentleman that assisted me with my rental was friendly as he usually is ( I have rented from him before). The truck was ready when needed and the return drop off box made it simple..

VINCENT C. 
Clasificación:
5.0

Every thing was good

Sherrie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARMEN F. 
Clasificación:
5.0

I didn't receive the dolly I rented. I would like to be reimbursed. Other than that the service was great! Friendly staff, and vehicle rental was cleaned thoroughly.

LARRY M. 
Clasificación:
3.0

I went in to rent a 19 Dollar truck got bills $61 don't even know why for had the truck less than two hours less than a quarter-mile from my home I m having Corporate review why was I charged $61 for $19 rental

ELIZABETH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen T. 
Clasificación:
5.0

If I could rate higher than excellent, I would. The service, cleanliness of the vehicle and location for P/U was just perfect. All of this happened last minute too and he was able to happily accommodate. Gracias.

Damon R. 
Clasificación:
3.0

The merchant added equipment insurance after I got to the location. I declined the coverage when setting up rental. I asked him why the initial hold was so high and he was dishonest in sharing that it was all estimated mileage. I caught the charges on the settlement statement and was able to get them refunded after spending 20 mins on hold.

ADRIAN B. 
Clasificación:
3.0

When i got the truck it was empty

Marvin H. 
Clasificación:
4.0

El cliente no dejó un comentario.

GABRIEL H. 
Clasificación:
5.0

Everything was Excellent!!! Thank you!

Synthia M. 
Clasificación:
4.0

Have a bigger office and more employees to help your customers.

ALLAN W. 
Clasificación:
5.0

Great experience overall

michael K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joidash W. 
Clasificación:
3.0

I was upset was told to pick up one place went to do that then was told had no truck and .99 a mile I was told if brought back to where I picked it up that I would only pay133.00 and 2047 miles free not what happen at all Had to go 55 more miles out of way and pick up truck and paid 185.00 and got 277 .iles free and brought truck back to rock hill sc This is not what you want to go threw the day you are moving its streeful enough without prolems from your resvation for a truck all and all it was ok Thanks to the UHaul travel lady who help get a truck the last minute.Joyce Lewis

Joyce L. 
Clasificación:
5.0

El cliente no dejó un comentario.

EARLIE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay M. 
Clasificación:
3.0

I have used U-Haul before. The person there was courteous; but he didn't do a walk around of the vehicle to document damage, fuel or mileage; so how can he document that I drive the truck 17 miles and I only had the truck for an hour. Then I received no email of the charges. I received email notifications for everything else except what was going to be charged to my credit card. This will be the last time I utilize the services of U-Haul

PATRICIA W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Erica M. 
Clasificación:
4.0

El cliente no dejó un comentario.

LISA M. 
Clasificación:
4.0

Didn't receive a hand truck that I ordered Found a chick bone in the foot well, check for trash in the bottom of the truck

Austin M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Christopher L. 
Clasificación:
5.0

The first location we were scheduled for was closed during business hours and had a locked hate. We tried to call customer service but couldn't get an answer. Thankfully when we drove to this location the fellow was able to get uhaul on the phone immediately and have them update our drop off location and helped us out. He was wonderful

Stephen B. 
Clasificación:
3.0

El cliente no dejó un comentario.

JONATHAN C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Natalie C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelvin F. 
Clasificación:
4.0

I unfortunately had an accident driving the very short distance from UHaul to home. A guy ran a stop sign and hit me. After the police report, I took it back and got another vehicle to transport things to Lincolnton. Gracias

Katherine S. 
Clasificación:
1.0

Tell people about the bills they are going to receive weeks after using your services

CARLOS M. 
Clasificación:
5.0

I was please with my service. Thank you

margei J. 
Clasificación:
3.0

El cliente no dejó un comentario.

rose M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathleen V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert V. 
Clasificación:
4.0

If you need UHaul just go to the man directly. The Customer Service people make it hard for no reason!

richard E. 
Clasificación:
3.0

There was a miscommunication between the business and the Uhaul cooperation about what time the business opens and self-checkout being available. I was set to get my Uhaul at 8am, but the company did not open until 9am and do not offer self-checkout. This is something that needs to be fixed to avoid anymore mix-ups with future customers.

Kianna E. 
Clasificación:
1.0

Customer service and communication. It tooo an hr to get a uhaul and I still haven't received a confirmation email

Abree B. 
Clasificación:
5.0

El cliente no dejó un comentario.

gazette B. 
Clasificación:
1.0

Worst customer service I've ever had with U-Haul... I had where I checked it on my phone so I wasn't supposed to come in contact with anybody and I've done this multiple times and never had an issue.... however this gentleman who worked here said that that wasn't something they did and I'd have to contact U-Haul about that.... so I wasn't prepared didn't have my mask on me since someone drop me off... The guy was so rude it honestly makes me not want to use U-Haul and try and get somebody else next time... funny thing is I've use this place before and never had an issue checking in on my phone and using the app as U-Haul tells me to do.... seems like the guy just didn't wanna do his job... and he tried explaining to me how the system actually works and how difficult U-Haul is to handle or deal with then he shouldn't have a U-Haul company..... do not go here ever so rude and not Worth the aggravation...

Crystal D. 
Clasificación:
3.0

i will only recommend if I get a credit. I rented an appliance dolly on a Sat afternoon. I was going to need one more day. On Sunday your guys called me asked me to bring it back and get a different unit because the one I had needed to be shipped to another store Monday morning. I obliged. Well they charged me one day for that one and then 2 days for the replacement unit. I really only rented one day but you guys close at 3 Sunday and I was not finished. So I got charged 3 days when I should have been charge just 1?!?!?! Call me to help me. Jeff Williams @ 704-582-2347

Jeffrey W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber H. 
Clasificación:
1.0

The owner is very rude. And the people that work there have no idea what they are doing. If the office going to be close because of computer issues then they should do a courtesy call and make the customer aware.

DEMISHA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ellis L. 
Clasificación:
4.0

El cliente no dejó un comentario.

GERARD W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Braham K. 
Clasificación:
5.0

Awesome experience.

FREDERICK F. 
Clasificación:
5.0

Crystal was amazing she needs a raise!!!

TONYA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis D. 
No se han enviado comentarios para esta ubicación.

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