El cliente no dejó un comentario.Kurt Z.
Customer Reviews for Chevron Marana
(Distribuidor de U-Haul del vecindario)
Marana, AZ 85653
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 7 a. m. - 4 p. m.
- Sáb.: 7 a. m. - 2 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Valerie was amazing ! The computer system was a mess. She had to cancel my order that I spent a lot of time on-line and then had to redo the order. The area manager was no where to be found. There was no dolly and only 6 blankets. Had Valerie not been so kind, I would have been furious. She's a super problem solver.karin R.
Great customer service. The attendant that checked me in was very friendly.Amber V.
El cliente no dejó un comentario.RICHARD ALLEN O.
El cliente no dejó un comentario.Aldo B.
Terrible I won't use any more. The miles weren't exact and when I tried to report no one aswerd so I ended up spending 100 more than I needed to!!!!!Ashley C.
El cliente no dejó un comentario.GREGORY L.
The drop off location was an unattended dirt lot which due to recent rain was muddy. Without staff I felt that anyone could hook up the trailer and drive it away leaving me responsible. Taking pictures and using the app required much more time than I have experienced at a staffed u-haul facility.Peter K.
El cliente no dejó un comentario.MADELEINE B.
The person that helped us straight up took off her mask and had a lot of attitude while helping us. She didn't seem to know what she was doing, and then goes, â€œyou're going to ... TUSTIN?!?!â€ Like she was disgusted with our destination. When heading over to grab the keys, she used her hands and touched all over her face (without a mask on) before grabbing a key and handing it to us. The was no divide between us and her so she was talking to us with no mask and giving us discerning looks the entire time.PAUL N.
The clerk staff was very rude. I asked for help and they said it wasn't there problem it was u hauls. They ignored their phone when I told them U haul was trying to contact them regarding my purchase. I would not recommend this location to anyone!KEVIN H.
waited 2 hrs for truck..computer was down at CHEVRON in MARANA AZ. It was more like --to bad, I can't help you and we don't use uhaul regional at this location. I called TUCSON UHAUL REGIONAL and was told we could get the truck for $100 instead of $139...DID NOT HAPPEN. Be careful with UHAUL and this location, as they just don't care.Mary N.
Truck dirty on outside. But location was very convenient and the people were nice.Cheryl D.
El cliente no dejó un comentario.Eric R.
truck was clean and ready to go...staff was awesome and super friendly..Jason N.
El cliente no dejó un comentario.Kimberly G.
El cliente no dejó un comentario.bob D.
I didn't pick this location- I chose a pickup location 1 mile from my house- but was re-routed to one 30 minutes away. This is a waste of my tome and gAs. Why are you even giving me the option of where to pickup if it's not honored? The location you directed me to was non-responsive to phone calls- I was even told (By a chevron employee they weren't even there. I had spend an additional half hour trying to locate the chevron employee in charge of uhaul. Then it took him an hour to get me set up. It's ridiculous.Ferron S.
Chevron employees has no clue how to check in guests. They could not give me my keys to the truck and it took over two hours to get my rental which completely altered my moving process that day and the next. Will never rent from this location again and will never recommend.Addie S.
The Uhaul rental portion of Chevron has very limited hours and only certain people that can check it out. If you wanted a late pickup you could not do it from here.KYLE WADE M.
El cliente no dejó un comentario.Danton O.
El cliente no dejó un comentario.Matthew S.
El cliente no dejó un comentario.Brian B.
El cliente no dejó un comentario.ANTONIO G.
El cliente no dejó un comentario.David N.
El cliente no dejó un comentario.Richard B.
The Trucks steering wheel is facing to the left while the car drives straight.Ricardo T.
El cliente no dejó un comentario.Alfred P.
I picked the uhaul up at 10:00 am dropped it off at 9:57 And got charged $74.54. I think that's way over priced and I will do business with another company next time. What happened to the 24 hour rental like I was told. Bad business!Luciana U.
Staff didn't seem like they knew what was going on. Received conflicting information on whether or not they were able to receive trucks that were picked up at other locations. 24hr drop off was not available as listed on website. Also when I picked up uhaul, cashier misread fuel gauge and charged me over $70 for a quarter of a tank of gas without telling me and also not proving receipt as "printer was broken". In fact she told me the approx $70 charge was actually my rental fee that had been reduced by about $20 due to using fewer miles. It wasn't until I got home and saw email receipt that I noticed what happened. Called the folks at Chevron and they couldn't fix it, even after confirming they misread the fuel gauge and truck was indeed filled back up. Ended up having to call main U-Haul customer service # to get charge reversed and new receipt sent. Not sure if these guys are trying to scam customers, or just wholely incompetent...Charles F.
So I've had nothing but problems with U-Haul for the last two weeks I made a reservation over last weekend showed up my reservation was not there they couldn't find any trucks for me I went to the Chevron location later in the week they told me they would hold my card and I can pay cash when I came back it's been nothing but problems I had to leave work all kind of stuff I'm very disappointed with U-Haul more than I am the Chevron where I got it what's such a big inconvenience going through U-HaulRick W.
Initial customer service representative assisted well however, once the vehicle was turned in, information initially provided to us was inaccurate and is costing at a higher rate than quoted. When attempting to resolve the issue, individuals at this location do not answer the phone and/or leave you on hold for an extensive period of time and still did not provide any customer service at all.Giorgio B.
He made us wait 1 hour due to uhaul system problem, so we were late to our job site as he told my staff that he was going to give us discount but he failed to do itJane S.
My only issue is that on line it allowed me to pick one size & type of unit but once at the dealer that particular unit was not available so I had to spend almost 2X the daily rate!??. That did not sit well with me. Other then that my experience was very good and I will always use U-Haul.Gail J.
El cliente no dejó un comentario.Tim S.
This location was clean & the guys were helpful and professional. It was a little unclear with the after hours drop off instructions. The young man in the station gave me confidence that he would handle the drop off and would park the truck. He was very professional and knew his job well. Thank you - Yes, I will use them again and tell others.Sheryle W.
El cliente no dejó un comentario.deanne F.
The clerk at the site tried to accept my turnin on their application and it said that I had to use my mobile app to turn in the trailer. What a pain in the ass. Not the site's fault,, the turnin process was tedious and time consuming because UHaul required that I take pictures of the interior and the trailer, after it was detached from my vehicle. Ridiculous waste of my time when the site personnel were willing to do the turn in on their system and I could have been down the road.James F.
El cliente no dejó un comentario.Gregory L.
They were confused & lazy, wanted us to take to different location.Kim M.
El cliente no dejó un comentario.RICHARD S.
Great service, thank you.Charles G.
El cliente no dejó un comentario.Joseph W.
El cliente no dejó un comentario.Joe W.
Exact opposite of what I experienced when I picked up the truck. The employee said it was no problem that I couldn't use my phone. He (Shiv) went out and checked the truck, the mileage and gas level. He did the return on his computer and provided me with a copy of my receipt. I so glad I moved to a community that cares about customer service. This was after the uhaul online system directed me to return the truck at a location that doesn't accept turn ins.Jeffery C.
El cliente no dejó un comentario.Manuel C.
El cliente no dejó un comentario.Victor G.
I had to clean the windshield and windows in order to see prior to leaving the location.brian M.
Seamless experience. We live in the area so picking up here made it so much easier!Michael M.
El cliente no dejó un comentario.manveen S.
El cliente no dejó un comentario.Lucinda M.
The pick up was fine, they pulled the truck around and we're courteous. One concern I had was the lack of inspection, both at pick up and drop off. My concern was getting blamed for damage that I did not cause. I did a self inspection and took pictures with my phone to cover myself. At drop off I was in for a huge surprise. The employee asked me what the mileage and fuel level was. I did not look when I got out of the truck as I expected them to inspect the truck upon return. To my surprise the employee asked ME to go back out to the truck and get the mileage. He never even checked it!! Not only that, he never left the building to look the truck over. When he asked if I wanted to a receipt I replied â€œsureâ€. Before giving me my receipt he told ME to take the truck and and park it back in the area that they store them. I could not, and still cannot believe how lazy this guy was. I made sure to park the Uhaul right in front of the dumpster so when the garbage truck comes, he will have to walk his lazy ass out there and move it. I will say, the truck was clean, nice, and worked great. I don't hold any of this against Uhaul, I guess it is to be expected when renting at a Po Dunk gas station.Brandon F.
All the workers here were great. Made the whole process very good even though it started out terrible.David L.
Nothing. Agent was terrific and so friendly.jane R.
Charged me 9.14 for something the could not explain. I certainly didn't go over the miles allowed - I've driven the route many times. Also, I brought it back at the same level of fuel I took it out with. Seems like a scam.arvo T.
El cliente no dejó un comentario.Noel B.
El cliente no dejó un comentario.Carlos O.
Never received the moving blankets I ordered. However, I'm not holding it upon the locations spot. Because uhaul first sent me to an abandoned scrap yard to pick up my truck and after calling they had a truck available for me immediately.Rachel B.
El cliente no dejó un comentario.David M.
Just keep up the good work. Thank youJohn S.
El cliente no dejó un comentario.anthony G.
El cliente no dejó un comentario.Micheal D.
I choose not to be covered by insurance on the app and when I went to pick up my rental they told me the insurance was on my rental and that they could not take it off as they cant access the agreement.Dennis M.
El cliente no dejó un comentario.Brian G.
El cliente no dejó un comentario.Toni S.
El cliente no dejó un comentario.David L.
El cliente no dejó un comentario.virginia H.
El cliente no dejó un comentario.Michael M.
Don't have the 26' truck and moving blankets I reserved. The Chevron station does not have packing material. I was over charged even after I reiterated the error. I have to wait for an electronic receipt to find the over charged. I have to wait to get my refund in 3-5days. The 20' truck was too small for my household. I had to leave some furniture behind. The pick up and drop off location was convenient. The place close too early for return.Henry Y.
Lots of issuesemilio L.
The man who helped us was wonderful. He explained everything so perfectly we didn't have any trouble. Would definitely recommend.melissa H.
El cliente no dejó un comentario.Joan R.
Polite. Quick. Friendly.Curtis H.
Elizabeth Eggers assisted me at this location. Very courteous and helpful. Was in and out of there with my trailer in no time !matthew W.
I arrived at 7:00 am for pick up and didn't leave the store until 8:45 am. Not a very easy process at this location and manager was not helpful when he finally arrived at the store at 8:00. I will not use this location in the futureMelissa V.
El cliente no dejó un comentario.Sue B.
Renting the trailer was a disaster. We had to go to 3 different locations to get one where the lights worked. We were told our card would only be charged for the one we finally rented however we got our statement and we have 2 charges for this trailer. Disappointed in the service we received.Steve N.
The U-Haul was partially loaded upon pick up. We had to unload and dispose if someone else's unwanted items left before we could load my belongings. Was not compensated in any way for the inconvenience. Not even an apology or a thank you.Brenda R.
El cliente no dejó un comentario.kimberly K.
This Chevron gas station doesn't provide the same level of service as UHaul facility. It is essentially self service. I had to go find my rental by myself and hook it up without any assistance. UHaul employees would normally help in this area. I had to wait until the next day after returing the trailer for them to email my receipt. Other than these minor things, the rental was fine. I will go to a UHaul facility next time if I have a choice.David S.
Very pleasant and helpful customer service.Larry S.
It was close to my new house, that was very good. Even better the branch manager provided a lot of help.tim G.
Phone rep was very kind, patient and competent. I'm sorry I forgot her name. Bob at Chevron is a great guy. By way of his own concern, he verified certain charges to my bil wondering there was an error. I told him the bill was correct. That's a classy guy. The owners - husband and wife - are really! sweet people.James S.
Not all of my reserved equipment was there.Tyler E.
El cliente no dejó un comentario.Mikyas G.
El cliente no dejó un comentario.Guy H.
El cliente no dejó un comentario.Mary H.
put up real time open. still looking for my 50.00 check from you
El cliente no dejó un comentario.Patricia B.
My only concern in dropping off the trailer early, the person I spoke to directed me where to park the trailer but did not check trailer. There was NO damage, but I would have liked him to check the trailer in my presence so we both would be on the same page, that there was no damage to the trailer.Steve E.
The staff was great, however, I was first inconvenienced when I was allowed to order blankets and a dolly online, but this location doesn't have any. Second size of truck I wanted was unavailable. Third he gas tank was empty, I did get a fuel discount, but now I had to put gas in it twice. Fourth and the worse the interior was destroyed spilled soda everywhere, some trash, everything was sticky, and the rear had a layer of dirt I needed to sweep out just before I used it. So again staff was great, but I wouldn't use this location again, truck was bad.Jeremy S.
El cliente no dejó un comentario.Sarah H.
2h20m late no one to rent equipment. called u-haul and was told they could not help me get on my wayalbert S.
El cliente no dejó un comentario.Robert M.
Bob was very knowledgeable. The rest if the staff had limited knowledge of what to do.Peter L.
Personal at this location were fantastic. We were exhausted and the turn in was quick and easy. Thanks U-Hauldestin J.
The only issue is that they don't have walk-in service,We need to make reservations before get the truck. But the customer service was 100% !!! Good.Joel C.
El cliente no dejó un comentario.Daniel G.
Thank you so much for helping me out and taking my truck back at your location! You were a life saver!!!Ashley V.
Welcoming and helpful staff.Jason T.