Customer Reviews for Cheryl Bonin Real Estate & Storage
(U-Haul Neighborhood Dealer)

574 reviews

1050 Broadway Ste 18   Chesterton, IN 46304

(219) 728-4777

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 8 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(219) 728-4777

1050 Broadway Ste 18
Chesterton, IN 46304

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 8 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I was given the wrong key by the location and when I went in to have it exchange for the correct key, I was treated rudely. I was asked multiple times why I was there and when I explained they put the wrong vehicle key in their lockbox, I received no apology for the delay or inconvenience.

Jane Campeau 
Rating:
5.0

Friendly service

Ashley Vale 
Rating:
5.0

They were super accommodating. I couldn’t ask for an easier or more pleasurable experience.

Paul Gongola 
Rating:
5.0

Great experience. Keep up the fantastic work

Jeanne Klein 
Rating:
5.0

Customer did not leave a comment.

BOBBIE MANLEY 
Rating:
5.0

Check that the cup holders are cleaned. Ours were not but we were able to use them with napkins tucked into the holders.

Karen Hursey 
Rating:
5.0

I cannot think of anything that could’ve made my experience any better with this location.

THOMAS THROW 
Rating:
5.0

The process of going through the app was ridiculously tedious and it made me want to not rent a uhaul ever again. Experience outside of the app was fine.

Alexandra Orlowski 
Rating:
1.0

The guy I rented the truck from has the worst customer service ever! He wouldn't give me my receipt face to face & rhen charged me after he said I went over the mileage. I called back and he was super rude and told me to contact a lawyer what a dick! I only drove 70 miles and got charged for 114 miles they obviously must need some more money to steal $7

carmen wallace 
Rating:
5.0

Good drop off experience. Thanks

ROBERT MATHENY 
Rating:
3.0

Customer did not leave a comment.

Timothy Craft 
Rating:
5.0

Prompt, friendly service. All details well explained.

Karen Hammersmith 
Rating:
3.0

Customer did not leave a comment.

John Rochford 
Rating:
5.0

Customer did not leave a comment.

LOUIS VASCONI 
Rating:
4.0

Customer did not leave a comment.

Stephan Lynch 
Rating:
5.0

The staff were super kind and loving!! Beyond thankful for this team❤️💯❤️

Veronica Polarek 
Rating:
3.0

Customer did not leave a comment.

ron horton 
Rating:
5.0

Liked that I was able to drop it off in the morning the next day on the way to work. Made it super convenient.

Allen Davis 
Rating:
5.0

Customer did not leave a comment.

Daniel Deiotte 
Rating:
5.0

Cheryl was great to work with, very pleasant person. Would work her again.

Richard Kane 
Rating:
5.0

We didn’t look at the text messages about how to go through phone returns until we had already returned the van. We went back up in the evening when we saw the text. It was already locked up so we couldn’t provide all pictures required. We now know the procedure but for other people maybe tell them in advance to watch for that text and follow the procedure when dropping off.

Peggy Miller 
Rating:
5.0

Customer did not leave a comment.

john fejes 
Rating:
4.0

Rich (at the facility) was a great help whereas the check-in process through the app was the most horrific experience I have had. My son and I spent 30 minutes trying to pick up the truck and received only more roadblocks from all the customer "help" when we called. Don't waste your time with the on-line check in, always go through the facility

Robert Marino 
Rating:
5.0

Thank you for having a location in my own town. I didn't have to travel 10+ miles for a U-Haul location.

Bobbi Cory 
Rating:
5.0

Customer did not leave a comment.

Karen Hursey 
Rating:
5.0

THANK YOU- So Easy - She was efficient and quick. I appreciate it so much for making it so easy.

Chris Kostbade 
Rating:
5.0

All is good!

John Hall 
Rating:
5.0

Good deal

Bill Rensberger 
Rating:
5.0

Very satisfied.

Jennifer Quasney 
Rating:
5.0

Great customer service. Thanks!

Bob koller 
Rating:
5.0

Staff very helpful and easy to rent from

laura odell 
Rating:
5.0

Customer did not leave a comment.

John kalita 
Rating:
5.0

Keep up the good work.

Kenneth Kincaid 
Rating:
5.0

Customer did not leave a comment.

Becky Gross 
Rating:
5.0

Customer did not leave a comment.

Cesar Dovalina 
Rating:
5.0

I work on e-series fords for a living. The 15 foot I drove was a e-450. The transmission definitely needs a service because the vehicle would slam into gear until until it warmed up. Also, noticed rust lines for the lugs. Definitely wasn’t tightened to spec. One lug was actually loose after my haul. This isn’t the locations fault. This is whoever does their services. But, when a wheel flies off it’s going to be the locations.

Mathew Albright 
Rating:
5.0

Customer did not leave a comment.

Lori Konrath 
Rating:
5.0

Customer did not leave a comment.

Mariann Frigo 
Rating:
5.0

Customer did not leave a comment.

RALPH THOMPSON 
Rating:
5.0

Customer did not leave a comment.

George Crego 
Rating:
5.0

Customer did not leave a comment.

Robert Smith 
Rating:
5.0

Customer did not leave a comment.

sue parks 
Rating:
5.0

Customer did not leave a comment.

roy nelson 
Rating:
5.0

Truck was available at the time we scheduled. It was clean, ready to go. Agent was polite, explained the costs accurately, and answered all our questions. This is the third time I rented from this location. Always excellent service.

Florian Steciuch 
Rating:
5.0

Customer did not leave a comment.

Melissa Berumen 
Rating:
5.0

Very convenient; fair price; "Dana" at the desk was a pleasure to deal with.

Eric Macey 
Rating:
5.0

The young woman who helped me was extremely pleasant to work with and very knowledgeable regarding the equipment!

Peter Lucas 
Rating:
5.0

Great customer service

Brian DAntonio 
Rating:
5.0

The only thing is the hours of all the business. If you want to get an early start, you have to rent the night before, which means you may have to rent for another day to get it back in time.

Ronald Walters 
Rating:
5.0

Great experience. No complaints at all.

Joseph Baruffi 
Rating:
5.0

Customer did not leave a comment.

michael Williams 
Rating:
1.0

Office guy was 10 minutes late & couldn’t have been more rude! This was the absolute worst case of “customer service” I’ve ever encountered. Pretty sure he didn’t want to be there, gave us the impression we were bothering & annoying him. Seemed like a miserable person overall & if you don’t want to deal with people, find a job where you don’t have to! The drop off location ( Valparaiso) was fabulous! I was greeted with a “good morning”, the girl had a great attitude & was friendly. Total opposite of the Chesterton location.

lila edwards 
Rating:
5.0

Would have been nice to have been provided a receipt?

alisa deering 
Rating:
5.0

Customer did not leave a comment.

joesph niewiadomski 
Rating:
5.0

They were very accommodating so I could pick the trailer early before they open.

douglas shearer 
Rating:
5.0

Customer did not leave a comment.

RANDY ANDERSON 
Rating:
5.0

Thank you for making the process easy and pleasant. Awesome customer service and give A+ to the whole experience. Thanks again

Christina Rogers 
Rating:
5.0

Always a great experience with Cheryl's team!

RANDY ANDERSON 
Rating:
5.0

Customer did not leave a comment.

Nilda Murphy 
Rating:
5.0

Customer did not leave a comment.

Wendy Miletich 
Rating:
5.0

Customer did not leave a comment.

sam trevino 
Rating:
5.0

People were very nice and good at their job. Would recommend

Janet Louthan 
Rating:
5.0

Very quick and attentive. Always seem to have excellent UHaul stock available.

Christopher Smith 
Rating:
5.0

Very accomendating!

KIMBERLY FRANKLIN 
Rating:
5.0

Cost per mile was way to high.

Mark McGill 
Rating:
5.0

Cheryl and her group are great. Quick, friendly service and local.

Kenneth Kincaid 
Rating:
1.0

Customer did not leave a comment.

Danielle Milosavljevic 
Rating:
5.0

Customer did not leave a comment.

ChriS WInquist 
Rating:
2.0

Cheryl was deceptive and over charged us. Was difficult in the middle of a blizzard and Christmas to get the truck returned. When she told us don't worry about didn't think she would charge us.

Cami Gagna 
Rating:
3.0

I returned a Uhaul 20 foot truck with Uhaul 12 foot trailer. They didn’t offer to help disconnect it when I returned it.

Steven Rabesa 
Rating:
4.0

Had a little trouble opening key box. Might have had iced during the cold.

RICHARD WARNER 
Rating:
4.0

Customer did not leave a comment.

Donna Rowland 
Rating:
5.0

Customer did not leave a comment.

angel rodriguez 
Rating:
5.0

Everything was great. Can't believe such a handy service is s

pat shrader 
Rating:
5.0

Customer did not leave a comment.

Lyra Hibbler 
Rating:
3.0

Customer did not leave a comment.

Zakhary Walisky 
Rating:
5.0

Customer did not leave a comment.

Samuel McBroom 
Rating:
4.0

Have the truck size that was put in for and don't offer a trailer and charge for it. The drop-off location wasn't the correct place had to drive further than planned after a long day of moving.

Christopher Mitchell 
Rating:
5.0

Customer did not leave a comment.

Donna Cooper 
Rating:
3.0

Customer did not leave a comment.

John Tyler 
Rating:
4.0

Customer did not leave a comment.

Philip Keen 
Rating:
5.0

Customer did not leave a comment.

dean haltman 
Rating:
4.0

The truck needs a Serious tune up!

marlo wahlman 
Rating:
5.0

Customer did not leave a comment.

Allan Halline 
Rating:
5.0

Customer did not leave a comment.

Norbert Wheeler 
Rating:
5.0

Customer did not leave a comment.

John Beaty 
Rating:
4.0

The truck had a bad leak and many of my items where wet and possibly ruined not pleased and never received a call or a discount for my trouble not pleased with uhaul

Randall Holland 
Rating:
5.0

Customer did not leave a comment.

SANTANA GARCIA 
Rating:
5.0

Customer did not leave a comment.

Nicholas Hashu 
Rating:
5.0

zero

MICHAEL TERZINO 
Rating:
5.0

Very helpful people.

michael hazen 
Rating:
5.0

Trailer had some cosmetic damage but was fully functional.

Creag Banta 
Rating:
5.0

Customer did not leave a comment.

Tim Chase 
Rating:
4.0

Customer did not leave a comment.

Daniel Davern 
Rating:
4.0

Nothing everything was fine

Satoya Buckley 
Rating:
5.0

Customer did not leave a comment.

Jeffery Waldron 
Rating:
5.0

Everything was perfect. Very nice staff it was the smoothest rental I’ve ever dealt with. I would recommend these guys to anyone.

Chris Pumroy 
Rating:
5.0

Great selection and great customer service!

Dawn Pilja 
Rating:
5.0

Very happy to do business with THANKS

enrique fernandez 
Rating:
4.0

Didn’t know what to do with the trailer light harness wire. Didn’t want it to come up missing. So I returned it later that week.

Steven Jurick 
No reviews have been submitted for this location.

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