It was difficult to get the truck out of the small space where it was parked and the staff working there were rude and unhelpful.
Julie N
Customer Reviews for Cherry Hill BP
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We picked up the vehicle from a gas station. It was very difficult to hear the person behind the thick glass. When I started the car, its tank was empty and I had to refill it with gasoline. The truck was parked right under the tree branches and we had to try very hard not to damage it while taking it out. They did not have the protection blankets that I had requested and paid for in advance, so they offered to give me a transport cart instead. Because of this, many of my belongings were damaged. It was the worst experience a customer could have.
Onur ODo not rent damaged truck, ensure equipment is available for rent at specific location-no dolly or moving blanket available here
Jennifer CStill waiting to hear back about being overcharged
Barri BClarify to the manager of the BP that I should not need to give him my personal phone number for him to release your key to me. I do not appreciate men using their positions of authority to coerce a phone number out of someone younger and assigned-female. It's very sketchy.
Michael MQuit trying to do a gas station and a uhaul at once. You don't know how to multi task.
DEANNA RProbably not the locations fault but the website would not let me check in. Had to call the manager of the location to get my reservation sorted out.
Hannah HVerify that overnight turn ins are cleaned prior to making available to customers using online reservations.
Gary MThe attendant was very helpful and friendly
Lakisha WQuick and friendly service
FOUAD BThey didn't have the appliance Dolly I'd booked on the website, and required I return the truck to where I'd picked it up rather than a drop off point. It took me longer to do the job thanks to not have a Dolly, so they charged me for two rental periods. Then it cost me twice the travel mileage because I had to take it all the way back to where I got it from. I will never use this service again and will tell everyone I know the same. Almost half the money I paid them was from hardships they created. They added more headache to the move, and more cost on top of it.
Jeffry V