Customer Reviews for Chelan Transfer Co
(U-Haul Neighborhood Dealer)

Rating:

5.0

I have one complaint. I did not and will not publish my driver's license information over the internet, regardless of whether the data is encrypted, or the site is completely secure. From my past experience, there is NO site completely secure unless a person has a VPN connection to the internet, which I do not have.

Rating:

5.0

Great customer service. Thanks!!

Rating:

5.0

Great service as always

Rating:

5.0

The lady who worked at the front was incredibly helpful!

Rating:

5.0

Pick up and drop off we're smooth operations. Friendly and helpful staff!

Rating:

3.0

Crystal who helped me was great and easy to deal with. She was helpful with questions I had before hooking up the car trailer. Well done Crystal! Thanks.

Rating:

4.0

Let customers know inspection done by email instead of in person

Rating:

1.0

will never use uhaul again

Rating:

5.0

Nice, and prompt. Knew who I was when I came in and gave me good advice. Very helpful.

Rating:

5.0

Another great experience with Uhaul. Takitta is the best!! Very helpful.

Rating:

5.0

Great experience, correct equipment was reay to go!

Rating:

2.0

never use uhaul!! WILL NEVER USE IT AGAIN

Rating:

1.0

My tv was broken and I did a claim and it’s been 4 days and I’ve still reiceved a reimbursement or someone to talk to me about it but I’m pretty sure a deserve a refund my tv was covered in water and then it froze through the ceiling I found a bandaid covering a hole and that’s were the rain was coming through

Rating:

5.0

The person who helped me was very courteous and respectful and she made sure everything was taken care of. Thank you!

Rating:

4.0

Prob not the locations fault but I did not get trailer I ordered. I got a call 30 min before pick up and had to change to a smaller trailer. Nothing was close. When I got there they did say the overbooked and because I was ok with smaller (which I really wasn’t) they gave bigger trailer to the other person. Anyhow trailer was great was just a little small.

Rating:

5.0

Excellent adjustments after a mixup. This is my third time using them and will continue.

Rating:

4.0

I rented the 6x12 enclosed trailer and there was no trailer jack on the tongue, the trailer was way too heavy to lift on and off of the tow hitch. Please add a trailer jack for safety. We ended up needing a fork lift to get the trailer tongue on and off the trailer ball hitch of my truck!!!

Rating:

3.0

Drop off was frustrating. I specifically requested Chelan, WA as the drop off even though I was offered Wenatchee for a $200 discount. The night before the drop off, I received text message to return the truck in Cashmere, further away from Wetnachee even though I declined a different drop off location. Had to spend 45 mins on the phone with 3 different employees to get the situation resolved. I showed a lack of internal communication.

Rating:

5.0

Great location, friendly staff, I don’t see the need to change anything.

Rating:

5.0

Cristal is amazing, efficient, and I have always been amazed by her customer service skills. I only know her through UHaul, but would not hesitate to call her a friend. She cracks me up!

Rating:

2.0

The staff at Chelan Transfer Co that handled access to the Uboxes in storage, and for scheduling the pick-up of the Uboxes by a third-party moving company were NOT forthcoming with information that would have made our move from the Chelan Tranfer Station to our home 1.5 hours away simple and straightforward. We were given access to our boxes at our first request to unload some items before we could schedule movers for the heavier pieces. When we asked for access for the next phase of moving, we were given certain dates and certain times based on the availability of a fork lift driver. However, our boxes that had been taken out of the storage facility on the first day and put out on the ground outside of the loading dock for access were never returned to the facility; therefore, we could have accessed them anytime. This complicated coordination with the third part mover to bring our items to our home. The staff at the Chelan facility gave us false information regarding the availability of forklift drivers to place the Uboxes on trailers when the movers were scheduled to meet us the Transfer Co site. As a result, we ended up requiring 2 trips of the third-party movers which doubles\d the costs for us to transport our belongings from the Chelan Transfer Co to our home. This was entirely AVOIDABLE! It is essential that customers whose boxes arriver at the Chelan Transfer CO understand that (1) trailers to move Uboxes are available at no cost to the customer (whether moved by UHaul or a 3rd-party mover), (2) 3rd party movers typically expect to move boxes on trailers, not empty the boxes and load them onto trucks on site , and (3) that forklift drivers at this facility are not available every day that the Transfer Co is open.

Rating:

5.0

Chelan Transfer Station is the best. Great people who understand their customers.

Rating:

2.0

It seemed like they were just going through the motions and not really informational about it all. They marked the wrong amount of fuel down 3/4 when it was1/4 tank. I had to go to another place to pick it up, it was out of my way. I fueled up the tank and was flagged down before it spilling gas everywhere's I lost at least 1/3 of the tank with no compensation and had to call for a repair on the truck. When a turned in the truck within the allotted time after leaving 30 minutes or so I was charged $28 for a for some reason and I never approved it. I would like to know how you are going to make this right… Anthony Frigerio

Rating:

5.0

Great service, quick and efficient. Equipment work as it should

Rating:

5.0

U-Haul was the only company that would provide a moving “pod” type container in East Wenatchee. Thankful we discovered them — and we’re able to get mom’s things moved for her.

Rating:

5.0

Can't think of anything at the moment everything was fine.

Rating:

5.0

I always enjoy working with Cheyenne and Crystal at this location and you will too. 5 stars for them!

Rating:

5.0

My box was a few days late, and things happen! the customer service I received from U-Haul was incredible, Kudos to everyone who helped me. I picked up my box in Farmington, NM! Outstanding people!

Rating:

3.0

Staff member stated he would inform uhaul of the issues we had with the truck on the drive from Anchorage Alaska to Chelan Washington. I hope he did

Rating:

3.0

When we picked it up the young man was very nice! If it was just him I would definitely recommend it for rental. However When we dropped it off the older lady was horribly rude! It’s hard for me to recommend a place that has someone like that working there.

Rating:

1.0

When arrived at the Chelan location, i was met with an office that smelled like cats, and an employee that was angry that i would come without calling to let them know I was coming. I received a lot of emails from UHaul, but I didn't see anything that said i had to call a day or two in advance to get to my storage locker. The employee was pretty upset, but worked to get my Ubox available. After the employee got another employee to get the box out and down, that new employee told me I would owe him $25 to get the box for me.....cash...i didn't have cash, and he wasn't able to describe why I would suddenly owe him cash for doing, what seemed to be, his job. Outside of that, the original employee didn't really communicate much after the initial encounter, and just left at some point before we were finished, leaving us not knowing what we needed to do to close up. It was a pretty uncomfortable situation all around. If i was supposed to call ahead, in the midst of a move across the country, it would be nice if there was an email that went out from ya'll, that was obnoxiously clear, stating "Thank you for choosing UBox. Your UBox has arrived in (this city). When you are ready to come retrieve your items, please call (number) 24 hours in advance, so that the facility can prepare your box for your arrival. Thank you again for choosing UBox"

Rating:

5.0

No improvements needed. Everything was perfect.

Rating:

5.0

The U-Haul in Chelan Falls were very accommodating. We had an urgent situation, and they were willing to help us out.

Rating:

5.0

very easy pick up and drop off

Rating:

2.0

I rate U-Haul overall to be below average. From a poorly performing app and website, to 20-30 minute call hold times, and such a confusing process for ordering pods and actually getting them delivered. What a nightmare. And now, getting receipts for all of the transactions is taking over an hour. U-Haul just plain suuuuuuucks.

Rating:

5.0

Very friendly and helpful staff. Will not hesitate to do business here again in the future.

Rating:

5.0

He did a great job getting us on the road in a timely manner

Rating:

3.0

Every actual person was great, u box was easy and convenient My only negative and its a BIG NEGATIVE, , any time I tried to call u box customer service the wait was an hour or more, this is simply unacceptable.

Rating:

5.0

Being able to put any equipment to any location without having to return it to the same rental location…

Rating:

1.0

Container arrived late incurring cost and inconvenience for us. Customer representatives have not responded to our inquiries regarding late delivery. The Chantilly office is attempting to charge us recuring rent on the container which we only had in possession for one day. Staff is friendly but does not respond or action these outstanding items.

Rating:

3.0

Location was easy to maneuver in. We arrived after hours. There were so many paper notes and directions on the front door it was hard to know where to look.:)

Rating:

1.0

First location went to in Cashmere did not have trailer, had to drive an hour each way to the next closest. No compensation for 2 hrs of extra driving.

Rating:

5.0

Not much

Rating:

5.0

Nothing to change. Always pleasant to work with and easy to pick up and return at this location.

Rating:

5.0

Everything seemed to be spot on. No complaints

Rating:

1.0

The woman at the front desk was rude.

Rating:

4.0

Very quick and easy.

Rating:

5.0

Equipment was in top condition.

Rating:

5.0

The Chelan location is great. They were professional and understanding to my needs.

Rating:

4.0

We had no cell phone reception there for the drop off,Fortunately, there was an attendant who was very helpful especially on memorial day weekend..

Rating:

5.0

I live in Chelan so the location was better than great. My husband dropped off the trailer and with my experience from the Spanaway location who helped me by a hitch and installed it for me and the Roy location who helped me put the trailer on I assured my husband who has a torn rotator cuff and a herniated disc in his back that they would help him take it off the truck. He described the gal there to me as a bitch who didn’t offer to help and did not help when he asked. There were no other customers there and it was a 4x8 trailer.

Rating:

5.0

Good customer service. Received a call regarding trailer that I had reserved saying it wasn't available because of customer not able to return it when it was due back. I was informed that I had other options and the rental worked out to my satisfaction. Would definitely recommend this location to anyone needing a rental.

Rating:

4.0

The location had easy access! The customer service rep was very friendly and helpful regarding the next piece of equipment we needed to use. As one of the smaller locations I have seen, equipment selection was good. Thank you.

Rating:

3.0

Couldn't drop it off at a different location. It didn't give us an option. So I had to make an extra 5 hour trip. Had to wait 30 minutes or so to get helped. A young lady was out washing her truck and another gentleman was in his office with the door open on a personal call

Rating:

5.0

Such nice people!!

Rating:

5.0

This was the easiest process I’ve ever had using a uhaul!! Thanks, keep it up!

Rating:

5.0

No drop off locations in omak, okanogan, or brewster. Had to drive and hour each way to return the truck.