Customer Reviews for Checkerd Flag
(U-Haul Neighborhood Dealer)

204 reviews

8555 Hwy 45 Alt N   West Point, MS 39773

(662) 494-6696

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8:30 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(662) 494-6696

8555 Hwy 45 Alt N
West Point, MS 39773

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8:30 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The service was great and the manager was very helpful

MARQUITA FIELDS 
Rating:
5.0

Place and equipment do not need fixed.

Glenda Helton 
Rating:
5.0

Customer did not leave a comment.

SAVANNA WEST 
Rating:
5.0

Customer did not leave a comment.

KENYA DUCKWORTH 
Rating:
5.0

Marion Johnson, u haul dealer at this location, is great to work with. Goes out of his way to make sure customers are satisfied, and equipment is available.

MARVIN TURNIPSEED 
Rating:
3.0

Customer did not leave a comment.

Pamela Allen 
Rating:
5.0

Customer did not leave a comment.

Joseph Whittenton 
Rating:
5.0

Customer did not leave a comment.

Benny Lee 
Rating:
5.0

Customer did not leave a comment.

JACKY RICHARDSON 
Rating:
5.0

Agent was very helpful!

James Walker 
Rating:
5.0

Customer did not leave a comment.

JOSEPH Stone 
Rating:
5.0

No change. Marion was very helpful and accommodating.

Brigette Jamison 
Rating:
4.0

Customer did not leave a comment.

Michael Robinson 
Rating:
5.0

Customer did not leave a comment.

James Lamping 
Rating:
5.0

Continue to be courteous and helpful as you were with me

Gary Blair 
Rating:
5.0

everything was excellent, it would be hard to approve on.

thomas smith 
Rating:
5.0

Price end up being more than expected

Margie Bedford 
Rating:
5.0

Customer did not leave a comment.

William Scott 
Rating:
5.0

Customer did not leave a comment.

Brian Elsmore 
Rating:
4.0

Great

Regina Shanklin 
Rating:
5.0

Customer did not leave a comment.

George Glusenkamp 
Rating:
4.0

Customer did not leave a comment.

Mike Gibbons 
Rating:
5.0

Customer did not leave a comment.

Denita Smith Matthews 
Rating:
5.0

Great services! I highly recommend this location to anyone needing this service!

TONY THARP 
Rating:
5.0

We had excellent customer service!!!

TIM Hardy 
Rating:
5.0

The dealer where we picked up was the most customer- service oriented professional we've worked with in a while. Drop-off was a breeze as well. Two great experiences in the same day!

JIMMY Hodges 
Rating:
1.0

The owner was rude and quiet frankly seemed to be trying to run a scam with one of the local repair shops. When I brought my truck, which is used to regularly pull trailers without issues, he claimed he couldn't get the tail lights to work and it was my trucks fault due a "blowing fuse". Without so much as trying anything he said I had to immediately go get it fixed at his buddy's shop. So I get out of my truck and unplug the trailer, but before leaving I decided to try setting up myself. And lo and behold it worked like a charm. He then tried to make me pay twice after he said my card payment didn't go through. He changed tunes real quick once I showed him it had on my end. Additional he was repeatedly rude to other customers when he answered phone calls in front of me. Their was one girl who called and asked if he had any 5x8s available or anything that could move a truck. He said no 5x8s are available so she asked if there was anything else since he didn't answer the full question. He then quick rudely snapped and said he had nothing. 0/10 will never rent from this location ever again. Would rather carry everything I own on my back

William Carr 
Rating:
5.0

Customer did not leave a comment.

MARVIN TURNIPSEED 
Rating:
5.0

The rental website sucks

Michael Fretz 
Rating:
5.0

Customer did not leave a comment.

MARVIN TURNIPSEED 
Rating:
5.0

Great experience

Patrick Hooks 
Rating:
5.0

Customer did not leave a comment.

William Carr 
Rating:
5.0

The owner was very nice! He went above and beyond to make sure we were taken care of!

CHARLES SIMPSON 
Rating:
4.0

The agent was very helpful and professional.

Thomas Perry 
Rating:
5.0

Customer did not leave a comment.

James Thomas 
Rating:
5.0

Very helpful and friendly

DANA MORGAN 
Rating:
5.0

Customer did not leave a comment.

Kizzy Bennett 
Rating:
4.0

Customer did not leave a comment.

Marilyn Wheeley 
Rating:
5.0

I have rented U Haul in the past as well. It has never been anything except a good experience for me.

Eris Murphy 
Rating:
5.0

Everything was fine

michael howell 
Rating:
5.0

Excellent customer service, went out of their way to help us make moving run smoothly

Bonnie Novak 
Rating:
5.0

Great customer service. Helpful with paperwork.

FREDRICK DYESS 
Rating:
5.0

Great experience and the location area was easy to find.

LaToya Hill 
Rating:
5.0

Marion was so friendly, helpful, and knowledgeable Would definitely rent from this location again! Excellent customer service!

DEBBIE BILLINGTON 
Rating:
5.0

Customer did not leave a comment.

Clarence Brown 
Rating:
5.0

The address provided by Uhaul was not correct. Google Maps sends you to the wrong address 20 minutes away

Stephen Yelvington 
Rating:
5.0

Very nice and helpful

Nathan Prager 
Rating:
5.0

Customer did not leave a comment.

Rodney Winkler 
Rating:
4.0

I told him I had never driven a truck that large. I needed a few pointers and to know more of what to expect.

JAMIE BARNETT 
Rating:
5.0

Customer did not leave a comment.

Thomas Easterling 
Rating:
5.0

Customer did not leave a comment.

todd hunt 
Rating:
1.0

The owner called me the day prior to pick-up to let me know he gave away his last 5x8 trailer but he can have one there by morning if I was coming. it's like he wanted to make sure I was coming, which is understandable. Then he asked where I will be dropping off, which was in the contract. When I said Alabama, he asked why don't I pick up from Columbus. I told him the items I'm picking up were in West Point. Then he asked what was my current location....at this point I'm like why you need to know all that. The information he needed to know was in the contract. If seemed as if he didn't want to be bothered. After arriving, I told my cousin about it and he said owner treated him the same way. Gave away his rental.

Marlon Spraggins 
Rating:
5.0

I'm not sure if this is standard procedure for U-Haul, but excpecting customers to be able to travel to a different pickup location vs. making sure the equipment is at the agreed upon site is a poor business practice. Marion Johnson went out of his way to make sure our rental experience with U-Haul was a good one. This, in spite of our rental being shifted from the Tupelo location to his. He called to make sure we knew about the change and found us a dolly at a different site that we had reserved. Marion followed up to make sure we got what we needed, my compliments to him.

William Carlon 
Rating:
5.0

Very good customer service! Will recommend to friends.

ROGER JAMES 
Rating:
5.0

All was handled well

LYNN West 
Rating:
5.0

Customer did not leave a comment.

Monique Harris 
Rating:
4.0

Customer did not leave a comment.

ERIN BAKER 
Rating:
5.0

Mr. Johnson was a pleasure to work with.

Donald Newman 
Rating:
5.0

Customer did not leave a comment.

Nathan Prager 
Rating:
5.0

Customer did not leave a comment.

WILLIAM Messier 
Rating:
4.0

Customer did not leave a comment.

Jason Morris 
Rating:
5.0

Customer did not leave a comment.

Sandra Webb 
Rating:
5.0

Customer did not leave a comment.

Greg Ensz 
Rating:
5.0

Customer did not leave a comment.

LISA STEVENS 
Rating:
5.0

Customer did not leave a comment.

David HIll 
Rating:
5.0

Customer did not leave a comment.

David HIll 
Rating:
5.0

Customer did not leave a comment.

Jessica Hardy 
Rating:
5.0

Customer did not leave a comment.

Jason Brockman 
Rating:
3.0

The address on the uhaul website was not the correct address. I had to call to confirm their location, which was 30 minutes out of the way. The owner seemed disinterested and just wanted us to get in and get out.

Jacob Bower 
Rating:
4.0

This location was not the one chosen for pickup. Uhaul assigned it after the reservation was made at another location. It was 30 minutes out of the way.

Mark Dobson 
Rating:
5.0

Marion really helpful, very friendly

Thomas Meier 
Rating:
3.0

Customer did not leave a comment.

james garrison 
Rating:
5.0

Customer did not leave a comment.

Maxine Brown 
Rating:
5.0

Marion is great to work with!

Maxwell Herrington 
Rating:
4.0

Customer did not leave a comment.

Thomas Payne 
Rating:
5.0

The individual in West Point who helped me was too notch! He was very quick and informative! 6 stars!

JAYSON WOODFILL 
Rating:
3.0

The location was fine, which is why I answered only 'average'- it was just farther away from us than I preferred, making the trip there and return a little difficult, but not bad.

Jacky Schwartz 
Rating:
5.0

Everything was perfect!!!!!!

EDDIE PIPPINS 
Rating:
5.0

The dealer was very friendly and helpful.

EDDIE PIPPINS 
Rating:
5.0

Enjoyed speaking with the owner .

robert harvison 
Rating:
5.0

Customer did not leave a comment.

ROBERT SMITH 
Rating:
5.0

Customer did not leave a comment.

JENNIFER SCHULTZ 
Rating:
5.0

Very professional!

SHERRI Carr 
Rating:
5.0

Customer did not leave a comment.

ELLEN TURNER 
Rating:
3.0

Make it loud and clear that it is a UHAUL drop off for those who drop off the vehicle at night.

RUTH ELAINE GRAVES 
Rating:
5.0

Customer did not leave a comment.

Alexis Curry 
Rating:
5.0

Customer did not leave a comment.

RANDOLPH FALLS 
Rating:
5.0

Customer did not leave a comment.

Malcom Gunter 
Rating:
3.0

Everything was perfect !!

Douglas fountain 
Rating:
3.0

Customer did not leave a comment.

Tonya Lowery 
Rating:
4.0

Customer did not leave a comment.

godfrey hollivay 
Rating:
4.0

Customer did not leave a comment.

Robert Gray 
Rating:
5.0

Customer did not leave a comment.

duffy cothran 
Rating:
2.0

Disorganized and slow service. Nice guy but not professional

Kason Kimbrell 
Rating:
3.0

I was scheduled to pick up the truck at a different location but was informed 2 days before my scheduled pickup that I would have to pick it up from a different location about 30 minutes away from me and 30 minutes later than I had scheduled to pick it up. Then I was charged for the additional miles that were used to travel and pick the truck up. UHaul as a company should do a better job of servicing the customer instead of making them travel out of there way to pick up a truck and then charging them per mile for the additional miles the pickup required. The gentleman that helped me at the first location was very helpful and added extra miles for the inconvenience of picking up the truck but I was still charged even after making a note of the miles to the drop off location.

Kelli West 
Rating:
5.0

Customer did not leave a comment.

Artravious robertson 
Rating:
5.0

Customer did not leave a comment.

David HIll 
Rating:
5.0

Customer did not leave a comment.

GARY MCKINNEY 
Rating:
5.0

excellent

Emily Phipps 
Rating:
4.0

Make sure the locations are open as it is stated on the website.

Dedric Brown 
No reviews have been submitted for this location.

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