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KENNETH C
Customer Reviews for Check And Deli
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Best customer service and best location I always use check and deli for my usual rental
MIKE HThe cup holders were nasty and the could have swept out the cabin
SHAWN BI didn't get the truck I asked for. I had to drive out further to get a larger van and was told that I would receive extra mileage due to that. I was given 65 miles. Where is the extra? When I picked up the van, I was told, "Return this at about half a tank". I returned it at exactly half a tank. They put in 2 gallons of gas at $4.46 a gallon for unleaded! Show me any place in Cleveland that is charging that per gallon.
CURTIS MThe pick up your truck app is difficult for someone who is not use to using it, it took me 38 minutes to figure out the process.
Kimberly FWas suppose to be charged 19.99 for the uhaul ended up being 53 dollars they argue with me and said I didn’t fill it back up when I did and took a picture of it and the brakes on it was dangerous could hardly stop almost got into a accident because it Woudl hardly stop
MICHAEL ZI delivered my truck at 9:30 at night and was immediately approached by a shady individual hassling me for cash. It is a dimly lit dirt parking lot in a terrible neighborhood. I would recommend to every person whose personal safety I value to avoid this location like the plague.
GARRETT TEverything was fine and this location on West Tusc was great !!!! The people I delt with was very friendly and I would use them again
Cassie MBe open on time. Have better scheduling to begin with so I don't have to pay extra in mileage to go to another location. Customer service was less than helpful as well
JOHANNA SGood place
MIKE HThe best place
MOHAMED RLove this place
MIKE HBest locations and best service
MIKE HThe one location was not open. I took pictures and dropped the keys in the return box.
Charles MTruck drove terribly and was over charged
TIFFANY NI was not explained the rates and how much the total rental would be for the 24 hours and was surprised when it was double. Might be on me but I feal that it should have been explained a little better.
DOUGLAS LI had this truck for about an hour. Only used to move a sofa. When I got the truck it was dirty. Had cigarette butts all throughout the front of the truck, trash left from prior user. I returned the truck in same condition I got it, put gas in the tank and returned the truck. Not long after returning it I received a receipt from uhaul saying they're charging me 25 for a cleaning fee. This is ridiculous. It's very obvious that this place doesn't check the trucks once they're returned all the time. Or before they rent them out. If they did then they'd have seen the truck was already dirty before I got it. I don't even smoke cigarettes! I'll never use uhaul ever again after this. Very unprofessional and untrustworthy. I'm very disappointed that I chose this route thinking I would be saving money and it ultimately ended up costing me way more than the company who was initially charging more money from the start. I'll never use them again nor would I ever recommend them to anyone. It's a scam
CHERELL MTruck battery was dead, they didn't know how to jump it and they had to use my husband's jumper cables. Truck had to be jumped every single time we turned it off. Worst moving experience we've ever had.
RICHARD FI was not instructed that the chain was not positioned correctly when i picked up the trailer. Concerned passersby pointed out sparking.
WILLIAM DBest place to rent ,good customer service and clean shop I am always going to rent from check and deli
MIKE HReturned to check and deli at 11:41
ASHLEY SThe people that rented me the truck were very respectful, and professional
LARRY WBueno
sanchez wHave the equipment ready.
alison oNada
KIM NMike is a wonderful person, such a great human being
DARIEN TNo hassle
Harsha HIn the hood not safe feeling, the clerk was great the store closed early sat outside for over an hr. to return the truck. the line was busy finally got someone and said put the keys in the drop box. clerk had to leave. Like really ruined my whole evening. I had to pay mover extra because they was waiting over a hour for me to return.
MONIQUE Pvery nice people, especially the lady that helped me. I appreciate you.
NOAH ADid not deliver on price, cleanliness and actual vehicle promised. The owner pointed out the truck we would get and said the price for the 20ft would be the same as for the 15ft. We ended up with a different truck that was not prepped and likely has a hole in the exhaust it was so noisy, and the price was significantly higher. Not good for a UHaul to do this to a repeat customer.
GENE SNo,improvements needed. The staff was helpful and pleasant to deal with.
Kenneth DGreat service
tim lEngine light on, no corrective action, left the customer's family stranded in the cold for days until UHaul corporate office corrected the problem, we were forced to move all our property from the rental Uhaul, no compensation has been received
TODD MMy U-Haul was on E they said it wasn’t as well as I was OVER CHARGED almost 200$ for no reason when I went into store they weee having issues fixing it because it was a promissory note return and so I had to wait for a gm who (never picked up ) I ended up leaving due to my newborn needing to be fed and changed hopefully today they have it all figured out
Nyah ABest customer service and best location
MIKE HIt was a busy Saturday morning, but we were taken care of quickly.
THOMAS DEverything was quick and easy.
SHAUN MThis location is nasty, nobody on site to check you in. Nobody at the location when supposed to be. Nobody answers the phone. Was charged an extra day because bad communication. No don't use this location
SHAWN GBrake reservoir was missing the cap and packed with electrical tape. Pickup/hookup was very difficult because the trailer was parked on a downgrade and in gravel, and there is no tongue jack to set the height. No help was offered, I was just told to stop by the office on my way out so he could take pics. When I pointed out the reservoir problem he said it's just a backup so not a big deal. There were no other 6x12's available, and I was out of time, so I took it anyway. He also never checked the lights. Location is sketchy as can be. The bulletproof glass supports this. They're cooking chicken in the same room that you check in for the rental.
JOHN DThere nice and friendly people and very helpful
TIFFANIE SThe truck smelled terrible like an ashtray and the uhaul was very loud.
SAMANTHA TAmazing
SANDRA MNot labeled . Very hard to find out where the counter area to rent vehicular. The truck itself was great. The service was great. Just very hard to find it
JAMES TTHANK YOU U-HAUL, 🙏
JAMES Mgreat
TIMOTHY BGreat service!
JAY SExtremely helpful!!
MADISON HMy personal information was used to purchase a uhaul with an authorized driver that I don't know and I'm very upset about this that I will be contacting my lawyer to file a lawsuit
heather BTook 45 minutes to check out the person behind the counter. Never did it before. What a joke.
Jerry RFrom what happened to me sunday, when i had 2 helpers and a bigger truck than wanted, to the size of truck i wanted to fill up BY MYSELF thanks uhaul carrollton...not enough my mom passed from insurance co not giving her a continuous meter for her diabetes ...i didn't have yo deal with carrollton ohio uhaul...canton was great 10 min and out door...thanks
Denise SExcellent- thank you
Luca MKeep doing the same thing as you did for me thank you
Tedrry Tgood service but the truck had a terrible grinding nose when you made a turn.
gary lN/C
Errick FVery friendly place very helpful when I need to get a u-haul again this is where I’ll be going thanks
brian sThe charges weren't explained properly. Especially with the mileage charge and fuel charges. Most of the deposit was kept and I have no clue why.
scott aVery friendly ownership
Jason GManager was very kind and helpful.
Nancy C