Uhaul truck was in great shape. Pickup location was mediocre.Grace J.
Customer Reviews for Cheapway #10
(Distribuidor de U-Haul del vecindario)
North Charleston, SC 29405
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 5 p. m.
- Dom.: 10 a. m. - 3 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Filthy truck; not clean inside can or storage area - had to buy cleaner to wipe it down - embarrassingly bad - rental location was dirty; requested moving items (dolly, blankets, etc.) we're not available despite being requested a week prior - service was slow since it was a gas station/market - attendant was pleasant, but the overall experience and truck cleanliness was absolutely terrible - worst rental experience ever - an embarrassment for an established company - won't ever use U-Haul again if that's the service I can expect - you should be embarrassedGeoffrey C.
This location appears to understaffed as many are but they were friendly and cooperative.Lennie B.
trash from inside had not been cleaned outDAVID J.
The professionalism. I have recently emailed UHaul about my issue I had. I was charged 200 dollars for poor professionalism and information exchanging.Brandon W.
El cliente no dejó un comentario.Chris S.
El cliente no dejó un comentario.Shabazz B.
The site is in the middle of an incredibly unsafe neighborhood.Ben G.
The truck was filthy inside. Looked as though someone was living in the truck. There were used Condoms, marijuana joints, socks, jewelry, nasty dirty, sand, dead bugs. I had to clean this truck out before I could even load it. The store owner/rental staff did not tell me to look at and inspect the vehicle. He was very flippant with not caring that he only had 26 ft trucks vs the 20 foot that I rented, no dollies for rent, etc.Patricia R.
El cliente no dejó un comentario.Tameka R.
El cliente no dejó un comentario.Jerry G.
I felt gouged by the rate for this rental. The price was way too high. The clerk at the rental location felt the same way. He could not believe how expensive it was for this rental. I am very dissatisfied.Andrew F.
El cliente no dejó un comentario.James V.
It was not the U-Haul equipment or employee, but the neighborhood is not safe. I called customer service and after holding for 30 minutes, called another location. That person was very helpful, called the area manager and received approval for me to drop the trailer off there.Stephanie M.
The U-haul staff was very helpful and no problems with pickup.Brian G.
Lazy man staring at his phone instead of walking out and looking at the gas gauge, etc. he just said," you're good man." when I walked into the rundown business. It was more than frustrating trying to get the keys at the Aurora, Indiana location. Its really annoying that I was charged an additional $20 for 5 gallons of gas. I did the best I could to return the truck with the exact same needle position on the gauge. Big ripoff.George G.
El cliente no dejó un comentario.DAVID W.
They overcharged me. The fuel when I got out of the truck was at a quarter of a tank, now they are saying that is at a 1/8 and they are trying to charge me for a $30 fuel service fee.Francis Y.
El cliente no dejó un comentario.William B.
The location had zero customer service! The customer service phone line took 3 times longer than it claims it will take to get a human, and i was charged for DAYS after I dropped the truck off.Miguel P.
Over charged!Pamela S.
What a terrifying location. It's a gas station in a very poor area of Charleston. The attendant is behind a locked door and glass with bars on the door. I did not receive and of the equipment I ordered and was told by a man on FaceTime to call uHaul instead of adjusting my order or bill.Jamie S.
Was an old gas station for a drop off but very friendly staff. He didn't check the pads or that we returned it at the same gas level but did take pictures of the odometer in case there were any questions. Drop off was very easy and quickShamin H.
El cliente no dejó un comentario.Cal M.
El cliente no dejó un comentario.Keverena N.
El cliente no dejó un comentario.QUINTIN C.
El cliente no dejó un comentario.Melissa M.
El cliente no dejó un comentario.BARNABAS E.
Drop off was terrifying homeless people and drugs infested area. This was the worst expierence with uhaul I have ever hadAngie K.
The man who runs this facility is a clown. Maybe talk to your customers instead of yelling at them to drive to another drop off point. Thanks for the key boxZachary S.
Very busy place, the man there had too much to do with his grocery store. He was helpful anyway!Fred J.
This is a ran down gas station. I stood in the long line but once I made it to the window I was told by the clerk that I had to wait until the customers behind me was serviced. They were buying gas or whatever else they sold in the store before she could get to me. Then they charged me for gas when I used their pump to put in exactly what was in when I picked up the truck almost full they said i returned it 3/4 but I have the picture of where the gas gage was when I returned it. Maybe if the person that processed my return was actually on the site and not doing the return from home looking at pictures the clerk sent him, he would have been able to see the gas gage correctly.Sylvia L.
The personnel were not helpful at all. They did not send an email confirming the receipt as promised. We had to call Uhaul and wait on the phone for an hour to let them know we have dropped the trailer.Gary M.
El cliente no dejó un comentario.RONALD C.
Very sketchy neighborhood. Personal was helpfulPhillip P.
El cliente no dejó un comentario.Adrienne D.
Gas station was scary, I was pretty sure it was a drug house. I was sure of the drugs when I went to sweep out the trailer and found a crack pipe. I reserved a appliance dolly on- line and there was not one at the location I picked up the trailer so I was asked to go down the road and get one. I have used u-haul many times and this was the craziest. But it do do the job I needed it to. Gracias.Summer S.
El cliente no dejó un comentario.Shada W.
Tough neighborhood,bad reputation.Joseph Y.
El cliente no dejó un comentario.Lawrence L.
Torn seats, smelled like smoke, rep refused to clean the vehicle, made advances on our female driver.Dmitriy J.
Guys were very nice and fast. Location was a little rough but no big deal.Elliott W.
Place wanted to charge 70 dollars to hook up the dolly to the truck. That's something the U haul rep should be doing upon rentalWilliam H.
Be more organized, change your online check in that is absolutely ridiculous! Care about your customers time and schedule. I booked my trucks well in advance and the reservations were all messed up causing me to be 4 hours behind my schedule.Zachary F.
Uhaul made my move stressful, I'll never use or recommend Uhaul again!debra L.
When picking up all of the following happened: 1. Truck was not connected to trailer prior to pickup 2. The following equipment was not available: - 2 x furniture dolly - 1 x utility dolly - 5 x dozen furniture mats 2a. Was told by person I could drive down the street to another uhaul location and I would be provided the equipment mentioned under point 2 but when arriving at other location they said this is not allowed and they don't have any extra equipment for me to rent out 3. Truck had a lock on the bed so could not get into the back. I was forced to drive the truck down the road to another uhaul location so they could use bolt cutters 4. Once other location got the lock off we found another set of uhaul truck keys which also worked on the uhaul truck I rented. So I now had two keys for one truck very bad. 5. Was told that the truck had between half a tank and three quarter a tank but only had between a quarter and half a tank 6. Bed of the truck had screws and dirt in the back so I had to clean it out which of course there was no way that the pick up location cleaned out given my point 4. 7. There was still water bottle and trash in the cab of truck which this too I had to clean out 8 when going to the other uhaul location I had them inspect the trailer hock up job from the pickup location and they informed me the trailer was not hocked up properly. Most unprofessional experience of my life . I can't understand how uhaul can allow such a place to do business on their behalf.Daniel S.
No signs at location, difficult to tell where to drop keys. I left them with a gas station employee and hoped it was right.NICHOLAS S.
El cliente no dejó un comentario.jami M.
It's a sketchy convenience store, where they had to open bullet-proof glass to have you sign paperwork. It felt unsafe, even during daylight hours. The guy working was friendly, but also trying to deal with customers buying stuff from the store. Also, they didn't have the dolly I ordered, so I had to go to another location, adding miles on the uhaul odometer.AMANDA T.
Not a desirable locationAlan S.
El cliente no dejó un comentario.Keith W.
The drop off location attendant tried to wrongfully charge me an extra 10 days or $516 after he told me he was too busy to check me out. After calling and disputing the $516 charge he conceded that they were dishonest in charging me an extra 10 days but still wanted to charge me $80 for gas? This is absolutely ridiculous.Tyler C.
Have more small trucks availablefrank W.
The engine steering and brakes need maintenance the Gentleman who checked me in and out was greatGlen W.
Are you kidding? I got locked in the gas station where the Uhauls were rented. Someone was trying to steal a cellphone in the middle of my rental purchase? Don't get me wrong; they handled that person well, meanwhile, i sat there waiting for my transaction to be completed. People were screaming about double-charging and buying single white owls, condoms and under shirts... The truck was so dirty, hash browns and knock-off cheetos everywhere. Hard pass on this location.Viva J.
I went to check in my truck at Cheapway #10 3615 Dorchester Rd North Charleston, SC 29405 and the following occurred 1. The truck I was assigned the rear door was open and someone sleeping inside, also the truck was boxed in and could not move it from parking spot. 2. The clerk gave me a second truck but could not find the keys 3. The third truck I currently have was empty with gas and did not have a hand truck I requested. I had to get it from the clerk inside gas station. I spent over an hour trying to check in a truck. Most trucks were open and dirty inside from what I observed searching for my truck. COVD precautions were not observed at all for cleanliness and safety. I was pan handled for money outside the gas station store. As I stated above someone sleeping in back of truck I initiated was assigned and make as me wonder what kind of Customer Service U Haul is running at this location. I hope when I drop off my truck it goes a lot smoother. Bad experienceFrancis J M.
El cliente no dejó un comentario.Cathy G.
El cliente no dejó un comentario.Dhaima S.
Make sure the ratchets for the tire tie down are lubed for better operational order on the vehicle transport trailersDaniel F.
I was told I needed to drive an additional 4 miles to another uhaul location to drop off the truck. Also there was no drop box key for overnight returns.Jarett J.
It was an old gas station and was rough looking. The guy was super nice.Heath S.
I tried asking the guy at the counter that in the final question on the U-Haul return app said is the U-Haul clean for another family and I put no because with all this coved 19 stuff I would like for them to clean it and sanitize the truck for the next family the next family he said not his problem so I paid the 27 dollars even for the truck was clean I don't think it's fair and the attitude was not welcome so I will talk everyone of this experience and I will never return or get a U-Haul truck from this location.....Rafael A.
El cliente no dejó un comentario.Theresa J.
Was still charge 18.86 and the truck in fact was filled.Olivia G.
I was sent an erroneous charge for a toll road in Massachusetts. Was going to be charged a $30 fee plus toll. Had to prove it was impossible for me to drive from Illinois to South Carolina with the mileage used and still have gone through MA. All else was good.David H.
El cliente no dejó un comentario.KENNETH G.
El cliente no dejó un comentario.Natalie S.
I had to install the trailer myself with no experience. I had to watch a video for a proper set up. The left tail light was missing on the trailer. And the guy behind the desk was pretty rude and smoking a cigarette inside the while time.Angel N.
Remove location.Charles G.
Don't guarantee me a truck and then not have the truck and send me to another location and then charge me for the extra mileage. That's called a racket! It's what mobsters do.Joel B.
I placed my reservation at a u-haul center and where I had to pick it up wasn't a very safe part of town. It was a small convience store. I would not have rented the truck from u-haul if I knew I was picking it up where I didMICHAEL S.
El cliente no dejó un comentario.Deborah M.
It's an unmarked vacant lot. However, the guy selling the chicken was an incredibly serendipitous.Jeffrey S.
Again, we wanted to return to a more convenient location but had to drive an extra 20 miles to return the truck.Renee R.
The pickup location was a complete joke. The attendant/manager working actually pulled a lighter down from his side of the counter and lit a woman's cigarette INSIDE THE STORE!!!!!! I had to attempt to find my own dolly behind the store. I could not find it and the attendant/manager proceeded to tell me to look in the trailers. Are you kidding me???? UHAUL, you should be ashamed to have this location affiliated with you. I tried to get questions answered about my bill and he said he would not answer any questions and that I would have to call in. I tried calling in over the weekend and could not get through to anyone. It was a joke of a process, and way overpriced from what I have paid in the past moving, via your competitors. A complete disaster and beyond unprofessional.Trevor J.
El cliente no dejó un comentario.Bradley P.
Hire employees with integrity and a decent work ethic! You must have found the woman that was working at the marginal Rd location that night, in the back woods somewhere. She represents your company!! Horrible!!tonisha G.
Filthy place. Thief'sCody L.
Location was not in an area that I would consider safe. Too many vagrants hanging around store.Nelson H.
Not a well stocked place just a gas station that rents u-haul equipment.Daniel H.
Cheapway #10 is in a bad part of town and the store was dirty and unattractive.Matt D.
Staff had a bad attitude. Worst experience i have ever had with UhaulMELISSA W.
El cliente no dejó un comentario.monique K.
El cliente no dejó un comentario.FREDDIE C.
El cliente no dejó un comentario.Ray J.
El cliente no dejó un comentario.Richard H.
El cliente no dejó un comentario.William C.
El cliente no dejó un comentario.Harrison M.
Truck was available which is what counted most for me.racheal B.
El cliente no dejó un comentario.David L.
El cliente no dejó un comentario.Tracey E.
Friendly staff overall, but the location is a gas station/convenience store so the employees are divided between serving customers for U-Haul and those wanting to fill up their cars or grab a coke at the gas station.Steven D.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.ralph H.
I will return if I ever need those services again.David S.
Our requested location was only .5 miles from where were moved to in Mt. Pleasant, SC. Having to drive it to North Charleston was further out of the way which caused us to have overage charges. VERY unsafe area as well. Y'all need to revisit this location. Glad our drop off was at 8:30 AM not PM!Stephen W.
El cliente no dejó un comentario.James T.
Minor issues but I will use this company again. Easy to work withDavid B.
The storage part wasn't clean but we swept it out after we used it.judy B.