The guy insisted on doing an inspection. He wanted a friend and I to wait while he sanitized or cleaned the truck which was not dirty. He also wanted to clean passenger side but no one rode with me. He would not unlock the back of the truck so I could take a picture. Totally disappointed at the drop off.Victor W.
Customer Reviews for Chavez Tire & Wheel
(Distribuidor de U-Haul del vecindario)
Escondido, CA 92026
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 7 a. m. - 7 p. m.
- Sáb.: 8 a. m. - 7 p. m.
- Dom.: 8 a. m. - 5 p. m.
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.SERGIO G.
The guy was very rude and aggressive he told me he did not have time to finish my contract cause he couldn't get the pad to workJAVIER F.
Terrible customer service. Had to wait over 30 minutes, they kept making mistakes and on top of that, they were rude. Was given a pamphlet to figure it all out on my own.PALOMA M.
Overall Excellent service, Truck was Perfect, very clean, and The agent, Juan, was extremely Helpful! Will use them again! GraciasMARY H.
Smooth transaction and dependable. Thank you!RODOLFO G.
Grumpy guyMarcello G.
El cliente no dejó un comentario.Yvette A.
This was a huge hassle. The guy working I the shop (only person there) said we could not drop off the truck. Would not let us put the keys in the drop off box by taping up the box. He almost got in a fight with my son. He claims there were not parking spots available but we parked in one spot just fine. The guy was a jerk and I was scared to leave the truck. Against his wishes we left the truck. Took pictures as evidence and took the keys with me. I dropped the keys off the next day at a real Uhaul place and tod them where it was parked and what happened. I will never go back to that location again.Diann L.
El cliente no dejó un comentario.BRIAN T.
El cliente no dejó un comentario.IVAN W.
El cliente no dejó un comentario.SAYED N.
Horrible customer service!! Attendant did not know how to use the platform. I have an account, had confirmed reservation, paid wi cc, DL uploaded, etc. We arrived 15 minutes before store/garage even opened hoping to be able to switch to a bigger truck. BUT the attendant couldn't find the res. He said he had to renter everything (and I should cancel mine) and he still didn't know how to do it. After about 45 mins I asked if I could help, he said I should try entering a new reservation. Five mins later we were running out the door since we had movers waiting at the house. We returned in 4 hours, the other attendant who checked us out said we returned the car dirty - there was barely some sand on the floor??? He would have to charge us. This was ridiculous since we only moved boxes and plastic containers. I never saw the inside of the truck when we got it since we were in a rush to get back, but if there was anything, it was from before. I tried explaining it to the attendant, but he basically said we are lying. My son tried explaining it to him, but he wasn't having it and for a second there I thought there was going to be an altercation between the two so I just told the attendant to charge me whatever it was and we had to go (I made up an excuse to get out of there quickly). Just all around HORRIBLE experience.atesa L.
El cliente no dejó un comentario.ALEXANDER C.
Don't misplace keysJEREMY C.
Neighborhood was a little scary for after hours drop off. Lot was not lit well. I do not appreciate being charged for cleaning a truck that was dirty when i picked it up.Kathi A.
I rented the truck for 6 hrs. and was charged 2 day rental, and 2 days of insurance because the dealer was dishonest. He also told me the tank was full when it wasn't even close. I only drove 53 mi. and ended up putting in 12+ gals to fill up. U-Haul needs to reimburse me $80.00 Call me please. 760-522-5258KEITH V.
El cliente no dejó un comentario.Lisa M.
I would ha e preferred to drop off at original location where I rented a storage unit. I was redirected during my move To another locationJeffrey A.
El cliente no dejó un comentario.Samuel W.
El cliente no dejó un comentario.DREW G.
El cliente no dejó un comentario.Ronald H.
He pulled the old â€œtank is fullâ€ when it was 7/8 trick. He didn't wear a mask when talking to me. Stand-offish attitude. Office was filthy.SIMON T.
El cliente no dejó un comentario.Scott S.
El cliente no dejó un comentario.PEDRO R.
Be aware if they ask you to park your rental right in the driveway on the slightly slanted, uneven payment; rather than in an open parking space, as the UHaul guidlines require! This will make your fuel level slightly off the mark, for which you will be charged; when you're sure you brought it back at the level you received it at! I wonder how many of these extra fees have been collected this way? I know of one other review that claims a hair of a difference; & now I think we understand how it works! The truck also arrived for drop-off 20 mins early, and the driver asked the shop to wait until I arrived for billing; but he didn't. I was on time to pay with a different card; but he wouldn't change it ; and of course would not give me a printout of the extra charges; saying he emailed it. (I had not received the email yet). Poor customer service & lack of concern for my complaints! Uhaul changed my desired choice of drop-off the day before to this location without an option. Not happy all the way around on this one!Caroline L.
I was charged for a few items that were not included in my rental truck. Also a little nit-picky on the gas amount. I tried to fill it up to where it started, but still got dinged for about $10 in gas.SCOTT C.
El cliente no dejó un comentario.MANUEL R.
I was over charged and told to call a number why should I have to do more work to get my money back!!!!Steven C.
El cliente no dejó un comentario.JEAN L.
Poor customer serviceROSALBA A.