Customer Reviews for Charthouse Self Storage
(U-Haul Neighborhood Dealer)

160 reviews

709 Charthouse Dr   Wendell, NC 27591

(919) 217-9396

Office Hours

  • Mon-Thur: 9:30 am–5 pm
  • Fri: 9:30 am–5:30 pm
  • Sat: 8:30 am–5:30 pm
  • Sun: 9 am–1 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(919) 217-9396

709 Charthouse Dr
Wendell, NC 27591

Services at this Location:

Office Hours

  • Mon-Thur: 9:30 am–5 pm
  • Fri: 9:30 am–5:30 pm
  • Sat: 8:30 am–5:30 pm
  • Sun: 9 am–1 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

When I picked up my rental she did not give no information on what I needed to do to make sure my rental was picked up and returned properly, this was my first time and last at this location she was all over the place as well no real communication and it should have been

Shannon Taylor 
Rating:
5.0

This was one of the best experiences we have had with U-Haul. Pick up was easy and smooth, such friendly customer service and an even easier drop off. For someone who has a son that moves a lot for his job we will be using U-Haul often and I hope the experience will remain the same. Thanks for taking some of the stress off our plate by making the process so easy and smooth.

Ralph Weber 
Rating:
5.0

Cheaper prices for millage for the U-Haul vans and trucks.

Adam Price 
Rating:
5.0

Customer did not leave a comment.

Hailey Roccograndi  |  Overall Experience 
Rating:
5.0

All u hauls should have a dolly since there is place in the u haul to store one at n/c.

JACQUELIN BLACKWELL 
Rating:
4.0

I loved it

Jalissa Brewington  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Yetta Somers 
Rating:
5.0

Thankful for the quick convenience and friendly staff person.

Chaunte Sanders 
Rating:
5.0

We were impressed by the friendliness of the office personnel. The facility is very clean and in very good condition. There are some concerns with the floor of the unit that we rented but we will address them with the managers.

Deborah Guardiola  |  Reservation 
Rating:
5.0

Very happy with our experience at Charthouse! The staff were always helpful (since I often forgot my door code) and we got what we needed for a good price.

bailey powers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Talmadge Wall 
Rating:
1.0

In 2.5 months, there were 3 times my code won’t work leaving me with no access. First time the lady in the office was hateful about it. The second time was a weekend so we had to wait a long time for someone to call back and to let us in. I explained it was the second time and the first time, the lady in the office was hateful and it was so… cold in the facility. Since then, it has been warmer but once again on January 18th, we were once again, not able the access the facility and had to call after hours that gave us a hard time and said we didn’t have 24hr access. Then he called back to act like I didn’t enter the right code when I clearly was.😣 so I told him I was moving completely out of the unit that day and I am requesting a pro-rated refund which I still haven’t received. Although this didn’t affect us, we noticed the elevator has been out for over a week as well! Poor all the way around and I want my refund for the horrible experience and there should be lights in the units because it was so… dark in them. Couldn’t see anything! Just horrible!!!!

Lori Stell  |  Overall Experience 
Rating:
5.0

The agent was friendly , courteous and professional … my experience was great

Karena Corbin 
Rating:
5.0

The ladies there was very helpful and patient with me.

Cynthia Thomas 
Rating:
5.0

Customer did not leave a comment.

Keith Davis 
Rating:
5.0

Customer did not leave a comment.

Ashley Zoellner 
Rating:
5.0

Customer did not leave a comment.

Pam Mclean  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos Alberto Perez Hernandez 
Rating:
5.0

Customer did not leave a comment.

Sarah McAlister 
Rating:
5.0

The lady who served me in the drop off was helpful and professional. It was an easy drop off. Thank you!

Ken cASH 
Rating:
5.0

I couldn’t ask for anything better, they were GREAT.

Michael Baillargeon 
Rating:
5.0

Great customer service

Andre Walker 
Rating:
5.0

The truck has some play on the steering wheel which required constant attention at highway speeds.

Theodotou George 
Rating:
5.0

Customer did not leave a comment.

Felicia Parson 
Rating:
5.0

I hated the 24/7 thing. Glad location was able to help me!

Luis Nunez 
Rating:
3.0

Go out of business

Lynn McCormick 
Rating:
5.0

I can't think of anything to improve on. I receive First Class service!

Randolph Johnson 
Rating:
4.0

Not schedule another customer at the exact time my rental is due. Also in the at least 5 times I’ve rented a Uhaul, the rental is typically all day regardless of the time indicated for your return. Aside from this, self check in was simple and the truck was in good condition.

Shanice Johnson 
Rating:
2.0

Customer did not leave a comment.

richard mcadams 
Rating:
5.0

Best crew this side of the Mississippi.

Timothy Worthington 
Rating:
3.0

Equipment that was requested not available. Offered bigger piece, which was helpful, but difficult do to parking and maneuvering it around. That is why we wanted the smaller truck.

james featherman 
Rating:
5.0

Staff at this location are friendly, and knowledgable. Location and equipment were clean and ready to go at promised time.

Katie Wachter 
Rating:
5.0

Customer did not leave a comment.

Oscar Ibarrra 
Rating:
4.0

Could not get the ball hitch to initially engage or, more frustrating, could not get the hitch to disengage.

James Costello 
Rating:
5.0

Customer service was excellent and very pleasant!!!

Teresa Dunston 
Rating:
5.0

OUTSTANDING customer service!!!

Debra Woolcock 
Rating:
5.0

Customer did not leave a comment.

Charlene Joyner 
Rating:
3.0

Make sure the air conditioner is in Good working condition, especially when it's 99+ outside. Barely could feel the air blowing. Was getting more air with the windows roll down.

Jacquelin Blackwell 
Rating:
5.0

Angie was very professional

james Williams 
Rating:
5.0

Angie was amazing through the entire process. She was friendly, knowledgeable, and communicated all information professionally. I was very happy with my experience. I will gladly rent from this location again.

Catherine Aughenbaugh 
Rating:
5.0

Customer did not leave a comment.

Steven Corbett 
Rating:
4.0

I was supposed to be charged for one night.

Cleva Gaines 
Rating:
3.0

Had trouble when trying to unhook trailer every time.

Sherry Koepp 
Rating:
5.0

Customer did not leave a comment.

E L JAMES  |  Overall Experience 
Rating:
5.0

Saturday (July 29) staff was fantastic, efficient, and helpful!

Robert Cockerill 
Rating:
5.0

Brianna and Angie are amazing, they are super understanding and helpful. Will be renting from this location again

Isabelle Wheeler 
Rating:
5.0

Nothing comes to mind for improvement. Very friendly people to work with. Overall, great truck renting experience. Thanks!

Bart Swarr 
Rating:
5.0

Customer did not leave a comment.

Theodore Tiaga 
Rating:
5.0

Customer did not leave a comment.

Jacquelin Blackwell 
Rating:
5.0

I forgot to get the gentleman’s name that helped us Sunday morning but he was wonderful!! We will definitely use that location again & plan to store our camper there.

Julia Milbery 
Rating:
5.0

Was treated with best care possible. She was very professional. Would recommend her for the service she provided

Norman Sammons 
Rating:
5.0

Customer did not leave a comment.

Terry Fuller  |  Overall Experience 
Rating:
5.0

Austin is awesome!

Juan Balbuena 
Rating:
5.0

This place is awesome. The person working was on top of it. Thank you for making the pick up and drop off a smooth process.

christian mazariegos 
Rating:
5.0

Very nice, friendly, professional stay. Great experience!!

ANDREWKENT SCHWEIKERT 
Rating:
5.0

Austin was great, answered all questions and explained everything well.

Robert Richardson II 
Rating:
5.0

Customer did not leave a comment.

Brad Paulsen 
Rating:
5.0

Customer did not leave a comment.

Devona Alexander 
Rating:
4.0

The location was great but not my original drop off location. The original drop off location refused to take the trailer since they claimed to have no space on their lot. It did take a while to receive my receipt from the drop off location I did end up using but overall, it still went through several hours later so it is ok.

Evan Goldberg 
Rating:
5.0

Customer did not leave a comment.

Samuel Megahed 
Rating:
5.0

Nothing

Juan Marazzi 
Rating:
5.0

Customer did not leave a comment.

judy acevedo 
Rating:
5.0

Austin was professional and quick. He was super helpful and knowledgeable. He took great care of me and I would recommend him to anyone.

Wayne Johnson 
Rating:
5.0

Customer did not leave a comment.

Andrew Robson 
Rating:
5.0

The store manager was very courteous, friendly, helpful, and professional.

Gregory Stafford 
Rating:
5.0

Customer did not leave a comment.

JOANNE VLACHOS 
Rating:
5.0

Customer did not leave a comment.

Cindy Westfall 
Rating:
3.0

Customer did not leave a comment.

dave hunt 
Rating:
5.0

Customer did not leave a comment.

William Thompson 
Rating:
5.0

Customer did not leave a comment.

Jonathan Ward 
Rating:
5.0

Customer did not leave a comment.

MURARI PB 
Rating:
5.0

Have dents and scratches marked before picking up truck

Daniel Stephenson 
Rating:
5.0

Customer did not leave a comment.

Angela McWilliams 
Rating:
5.0

Very nice service

Joamy Cancel 
Rating:
4.0

I was re-directed 3 times to return 5x8 trailer . None of the local u-haul dealers wanted to take trailer. 2hours later and a quarter tank of gas finally found a dealer to take trailer .

Keven Fitts 
Rating:
5.0

Customer did not leave a comment.

CANDACE TERRELL 
Rating:
5.0

Personnel was fantastic here. He went above and beyond to help us. Was super friendly, timely, and efficient.

Robyn Ekberg 
Rating:
5.0

Accurate information and call to confirm the day before with the correct location for pick up.

Mark Tucker 
Rating:
5.0

Customer did not leave a comment.

Derek Baker 
Rating:
5.0

Customer did not leave a comment.

walter holberg 
Rating:
5.0

Had 1 issue the whole 1 year & 6mons I was there & believe it was due to miscommunication between staff/management & time elapse. Problem resolved, staff was always super friendly. Management could learn better customer service & how to speak to customers at times, I also know it can be stressful in that position but also their the representative for that brand & not a good look when speaking to adults who pay them for a service condescendingly. Staff was always super friendly, respectful & helpful.

Alisha Smith  |  Overall Experience 
Rating:
4.0

Fighting between U-haul and their insurance company for reimbursement because a wheel and hub came off the trailer axle during transport. I keep getting bounced back and forth between these two 'companies'. I'm looking for remedy! Buy their insurance if renting !!!!

Kyle Hendren 
Rating:
5.0

The assistant manager there was great. Cordial, professional and attentive to my needs.

Leonard Hughes 
Rating:
5.0

Extremely positive experience. Friendly, professional and great customer service and overall service.

Celestine Chestnut 
Rating:
4.0

Equipment latch was so rusty I couldn’t open the back. I had to wait to get someone to open it which resulted in my later return of trailer. This needs to be fixed prior to renting out to someone else. I am a female and did not have the strength to open nor close the trailor. The door also was difficult to move on the track.

TULLETTIA TAYLOR 
Rating:
4.0

Customer did not leave a comment.

Steven Black 
Rating:
5.0

Customer did not leave a comment.

Sarah Rippey 
Rating:
5.0

i did not even get out of the truck and someone was there- check me in and the whole drop off took 10 minutes.

Clifford Sommer 
Rating:
5.0

Staff was great, highly recommend this location

Bradley Herakovich 
Rating:
5.0

Customer did not leave a comment.

Caylin Stokes 
Rating:
5.0

Customer did not leave a comment.

Tyrone Moody 
Rating:
5.0

Customer did not leave a comment.

Chris Maddox 
Rating:
1.0

When someone asks for a quote let it b finial once I drove 15 miles and get there then get 3 different prices it seems like a rip off like fooling u in every thing was good after that the spot I drop it off was great and friendly

Anthony Pulliam 
Rating:
5.0

Great customer service. Luke and his team went above and beyond to assist with our storage needs and equipment return.

Thomas Winkler 
Rating:
5.0

Customer did not leave a comment.

Abrahim Ramadan 
Rating:
3.0

This is the third time I’ve rented from this location. They always add an extra day rental that I have to call in and have removed

TULLETTIA TAYLOR 
Rating:
5.0

Customer did not leave a comment.

Brittany Williams 
Rating:
5.0

Best customer service

Michael Akers 
Rating:
5.0

Customer did not leave a comment.

Christopher Tankersley  |  Overall Experience 
Rating:
5.0

The whole process was easy. I prefer this 10x over having to deal with a real person. The app was pretty lousy on my Droid but it worked perfectly fine on my wife's IPhone.

Jorge Magallanes 
Rating:
5.0

Customer did not leave a comment.

john spivey 
Rating:
5.0

Customer did not leave a comment.

Chaunte Sanders  |  Overall Experience 
Rating:
5.0

Maybe let us know where and how to turn the lights on in the back of the truck 🚚 it was so dark and very hard to see! 😁😊

Reny Vandermerwe Vandermerwe 
Rating:
5.0

Better if it was 24/7 access, it became inconvenient and harder for us during our move

Jhasmine Arellano  |  Overall Experience 
Rating:
5.0

Easy drop off and professional

Leo Gosselin 
Rating:
5.0

NA

LOLITA MOORE 
Rating:
1.0

My reservation for storage and help moving was canceled or “lost”. If it wasn’t for our Realtor, we would not have found that even though it is 40 minutes away so we could drop the truck off. It was such a nightmare! And everyone just shrugged it off.

SHANNON SVOBoda 
Rating:
4.0

Online check in was terrible. ID could not be verified by agent. Lost 30 minutes just trying to get approved. Extremely frustrating!!

Ralph Koch 
Rating:
5.0

Customer did not leave a comment.

Diane Chester 
Rating:
5.0

Friendly and efficient return process.

Richard Gell 
Rating:
5.0

Everything was spoton ! The customer service person was well versed in the field. Made me feel comfortable & was a good experience overall. I will continue to use that location, & recommend it !!!

Waberly Bradshaw 
Rating:
4.0

Customer did not leave a comment.

AMID GREEN 
Rating:
5.0

Customer did not leave a comment.

Gladys Chandler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Cullifer  |  Overall Experience 
Rating:
5.0

Excellent service!

cheryl king  |  Overall Experience 
Rating:
5.0

Tonia was very knowledgeable, she provided detailed information about the storage units. Excellent customer service and would highly recommend Charthouse if in need of storage.

Erica Fogg  |  Overall Experience 
Rating:
5.0

Nice, helpful staff and clean, safe facility! Would recommend if your storage needs are in the Wendell area.

Hillel Dorel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jimmy Hendren  |  Overall Experience 
Rating:
5.0

The location was easy to get in and out of and the staff were very helpful. I would recommend this storage facility to my friends and family.

Douglas Ludwig  |  Overall Experience 
No reviews have been submitted for this location.

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