Very friendly and very helpful.
Danny L.
Customer Reviews for Charriette Homes
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Overall, the experience was nice and easy. However, the Uhaul place needs to ensure that the cab of the Uhaul vehicles and the back of the vehicles need to be checked and cleaned once returned. If the Uhaul vehicle has not been cleaned before and after then they need to make sure it has been done before it is rented by a new customer.
Rebecca C.The mobile check-in is very convenient! I had to rent the truck on Sunday, and mobile check-in allowed me to do this without extra days of rental.
Michael H.Amazing customer service
Jennah F.Reserved Truck & Equipment 30 days prior to move date. Confirmed all was okay 2 weeks out. On pick up date did NOT have appliance dolly & required number of blankets. NOT IMPRESSED!
rick H.Nothing.
Rosayln B.A little better customer service would be helpful. It didn't seem a priority to rent out this equipment. I was instructed to go on the lot and find my trailer and hook it up myself. Had to call for assistance in picking up the trailer tongue because it was laying on the ground with no support. Seemed to be a hassle for someone to come out and assist.
Brandon A.Awesome customer service
demetris J.Great Location. Highly Recommend.
rick H.The best!!!!!
charles F.As always, very efficient experience.
Rodney M.Couldn't be happier with this location! The staff was very helpful accommodating my needs. I will utilize this location for any future rental needs.
senen E.Great Customer Service!!
Elesha Q.There needs to be jacks at the locations. My husband went to pick up the trailer and there was no Jack to assist him, and no worker to assist him. Luckily he was able to pick up the 6x12 trailer on his own! But I can't imagine what I would have done had I gone to pick it up on my own.
Brandon S.Excellent service. I'll be back
cynthia R.Very friendly and helpful
Victoria H.The truck was very nasty It had trash in it from a previous use and the cup holders were filled with a brown liquid. Everything felt sticky. I had to clean it out. I really needed the truck so I did what I had to do.
Whitney V.Not very friendly at all Truck has major problems gas hand doesn't work ran out 2 refilled and still said 0 miles squealing under hood overall satisfaction is a 2 out of 10. No more will find another company to deal with. Rude employees very in orthodox
Tammy B.I used the 24/7 pick up and drop off and there is an apparent problem with the drop off process. I returned the truck the same day that I picked it up, but it charged me for another day of rental fees. I contacted Uhaul and Michael, the area field manager had the charges credited back on my credit card. The truck was nice, clean and mechanically sound and worked perfectly for my needs. Overall a good experience, but they need to address this issue, which they know is causing problems with the drop off process.
Timothy C.Make sure the tags are up to date on the trailers before they are rented ,ours went out while we had the unit.
mark S.Provide a larger sign that can b seen before you pass the driveway and have to turn around.
Freddie C.The truck may need a little maintenance. I heard a belt squeal a few times while driving it. Overall no issues and worked well for me.
ROGER B.Sales rep was super nice and helping. Would recommend to anyone anytime!!!
Frankie A.have more available sizes and products
Marybell L.Very helpful. Nice people
DONALD J.Make sure the truck is available when it is contracted to be picked up.
Jenny D.Close down this location and find new staff.
Nimit P.Plan ahead
EDWIN S.You're Cheraw location is not nearly as friendly and helpful as the Williamsburg office. They're not ugly to you but they do not seem to be that glad to see you. They process your paperwork and do what is required, but they don't make you feel like you are a valued customer.
CAMPBELL M.Do not rent them an unsafe vehicle.
John A.Waited 1 1/2 hours for a uhaul person to show up and get the keys. Scheduled pick up 10am. She showed up at 11:30. We needed a dolly. No dolly! We requested 1 dozen blanket pads. There was none! They finally found 4 blanket pads. I had to go into my storage locker and find my own quilts to use. I am no happy with this uhaul location!!
JASON M.The truck was not clean and several warning lights were flashing
gerald C.Friendly and courteous service
tommy D.I had ordered a dolly and I didn't get one. Some Trash was still in the truck when I got it. But the man who gave me my documents was nice. Days earlier, I talked to a regional U-Haul representative who told me she was going to upgrade my truck, but it didn't happen. She told me she would give me 50 free miles and I had to tell the man that. He gave me the miles and took $10 off of my bill when I didn't get the dolly. The regional representative and the man at the pick-up place should have communicated about my order.
Donna R.Very friendly personnel, equipment ready at requested time.
Josephus M.Mechanically very good. Could have been cleaned inside.
Dale N.The oil needed to be changed in the van I rented, but other than that, it was an excellent experience. The staff were friendly and the whole process didn't take long.
Patricia F.Make sure tires are good n truck doesn't leak
AMBER C.This U-haul dealer always does a great job.
David F.No problems with my experience. Everything went smooth would use again.
Kathy H.Continue to give the excellent service to them that you gave to me
Emma L.Friendly. Slightly unorganized since there are only 2 employees that seem to know how to handle the Uhaul system but overall, a good experience.
Allison G.Everything was great, I experienced no problems.
STEVEN S.I did not have a problem with my pick up location but customer service with U-Haul was horrible. We had a flat tire and U-Haul left us stranded on the side of the interstate right outside of a major city for THREE HOURS at night. When they finally arrived and changed the tire they informed us the tire was dry rotted! Not happy with U-Haul at all! Very disappointed in their service!
Stephanie R.It was a great experience! The staff was very nice and helpful.
Melony G.Tires were suspect on this trailer
David W.