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Susan S
Customer Reviews for Charlottesville Truck Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Let me being by saying that the truck itself was great. Clean and operated just fine. The 24-hour check in was miserable. When I reserved a truck, I received an email saying I would receive pick up instructions via the phone the day before. Those instructions never came. I went to the location for my pickup to find they were closed. After 10 minutes on hold with customer service they sent me a link to a 24-hour pickup instruction video. Okay, great, except the video instructs you to click 'Pick up my Truck' on the dashboard of the uhaul app... a button which still didn't appear anywhere. Finally I searched for pick up my truck in the app and was taken to a section where I could begin the process. Only then did I learn I needed to start the identify verification process, which involved providing 2 contacts to verify my identity, or a photo of my lease or passport (which I am supposed to have while sitting in the parking lot to pick up the truck?). Suffice to say the app and 24-hour pickup process were a pretty big headache.
Francis Lstaff was very helpful.
Mike BRENE WAS VERY HELP FULL !!
ANDREW FAlways use this UHaul facility, very accommodating,friendly, and always have what you need!
Franklin GThis location made it so easy for us. The staff were amazing and no surprises. We will rent from them again! Thank you!
Oliver SNothing!
Charles FGreat people to rent from!
mark rGreat experience.
Tim KWe didn’t get the service we paid for. The dollies we booked were nowhere to be found. As there was no one on site, we called both phone numbers for customer service, which were not available. This is a deal breaker when you want to move a piano or other big furniture.
Ricarda Vthe location was fine but the dolly, blankets, and other items weren't included. Also, for fully automated pick-up, if you are going to ask for things like a passport or employer information, it would be good to know that in advance (if it was in the advance materials, I did not see it).
David GFriendly, Knowledgable, Great Location, scheduling, pickup and drop off were all quick and easy. Highly recommended!
BRIDGETTE PRecommend sending the customer a note that a broom is provided on site because I went out and had to buy one, not realizing one would be provided. Again, maybe provide an e-mail to the customer with a video on what to expect for automated self-inspection, prior to dropping off the keys, because it was not clear that I had to take photos prior to dropping off the keys. Fortunately, I did the right steps in order, but could see how someone would go straight to key drop off before taking photos.
Jerwin RThe best customer service I ever received
FRANK HSomeone personally contacted me from this office to ensure that I was comfortable carrying out the entire moving truck checkout through the app. Great service!!
James VHands down, throughout all my experiences with uhal in several states and cities, this is the best service i have ever received. Stellar location.
Richard SThe U-Haul wasn’t full of gas when I picked it up. I put $60 in gas in it to fill it up and only drove 36mi. The app kinda sucks, the process to pick it up and drop it off took too long, would’ve gone smoother if there was human there to do it.
James FThis drop off was exceptional. Renée was informative, patient, and just all around awesome. She was kind enough to take the trailer even though the UHaul main office had told us to drop it off at a dealer that was no longer in business. So, we first had the hassle of locating the defunct UHaul place that we were told to go to, and then we got a run around on the UHaul phone system, after which we finally just started calling local dealers. We were lucky to have found Renee. She took great care of us.
Donna LNothing she was great
DANNY SReally helpful lady . She had the car hauler hooked up before I could get around the truck! Far better experience than before
JAN Sthe site is good, but the equipment i ordered was provided and i'm still working on getting it reimbursed.
Theodor CMy 24/7 pickup reservation set for 7:00pm was canceled at 7:30pm and I had to call to reinstate it. I arrived at 7:40pm. A longer pick up window than 30 min would be appreciated. Renee was great help with the trailer the next morning.
Edward SThere were nobody available to help with anything, I dropped the vehicle around 4:00 pm on Friday and they were closed and once again a lot issues with the application
Jorge NThe place was close at 3pm when I drop the truck off. So I called the next morning to make sure the key was Received. The lady I spoken with was very pleasant. She also refund me on the gas in the truck.
Emma WQuick and easy!
Christopher SGreat service. I will use you next time I need a vehicle
Charles JThe checkin on the app was awful… never received the verification call. Had to go inside after 30 min and the lady was awesome and faster than online.
Eric WNothing I can add, except service was terrific
LARRY WVery much appreciated the excellent customer service and helpfulness of the staff!
Elizabeth OExcellent customer service as always!
Shane TThe location was great. I did, however, have a problem with the website when I picked up the van. It was slow at the time and I had to enter my information twice.
MICHELLE MThis is an Outstanding location. Great customer service and a pleasant experience. Always has equipment available
Tommy FDropping off even when they were closed was very easy.
Cynthia SUsing my phone to use you web link to pick up the vehicle and to drop it off was cumbersome and time consuming. This comment is not a criticism of the location where I picked up the vehivle
Michael PEasy and efficient process
Susan MThis location was not manned, however I was able to speak with the manager on the phone. Again, the UHAUL app/website is the biggest issue. If the customer and employee at location is expected to do a digital check in/out then the site needs to work. It is a huge problem and needs to be addressed. It was not the people it is the site.
YVONNE LThanks to Renee for great service! Friendly and helpful
EVAN MThis particular location is fantastic. The young lady behind the counter was friendly and clearly very knowledgeable. I give HER five stars!
angela sThe agent at this location was friendly, knowledgeable, and very helpful. Despite the facility being 6 miles from my residence and other U-Haul facilities being closer, I'd still prefer making the trip out to this location because of the great service I received.
Keith CI accidentally left my phone at home when I returned the trailer. I had no way to electronically return the trailer. I returned the next day (Sunday) and was charged an extra day despite having returned the trailer.
Patrick VWe arrived before 5:00 PM EST on Friday. I had tried to call the number several times several hours earlier. They were not open. I then had to go thru the phone app self-check in process. The truck only had 20K miles on it and it ran great. The self- check in process was not pleasant. We had hired Z moving to unload in Charlottesville, VA. They communicated with us three days before our unloaded and were great. They had a very professional team. That was a great experience. The location was hard to find. And there was little to no parking available to drop off the truck.
Donald TPlease extend business hours or the ability to pickup after hours
Thanh TI had originally reserved a truck at Z Auto U-Haul Neighborhood Dealer. When I went to pick up my truck the place was locked and no one was there. Fortunately Charlottesville Truck Rentals had a truck I could pick up instead.
Alyson PBetter lighting for after hours return.
Shaylin WFriendly staff who were very helpful
David WHappy with all aspects of the rental. Very nice customer service. Will select this location the next time I rent.
Alton PMy experience at this uhaul location was terrific. The customer service was the best. I will rent again from this location.
Chris SHonor people’s reservations.
William CThe customer shouldn’t have to load the equipment into the truck when renting it . Also the equipment/dolly should’ve been fixed prior to renting it out again
Robert LWhile this location was fine, it was not the location I reserved. I had to go 29 miles out of my way for pick up and drop off. I originally reserved at the location at Moose’s by the Creek because it is closer to my house and on my way to my destination. And even though I reserved well in advance, the truck was not there. This will affect my decision to reserve with Uhaul in the future.
Jennifer SI went to one location to rent a van that I would pick up two days later at that location. Somewhere between those two days, I was sent to another location. Looking back at my emails I was notified. But........ I don't check my emails everyday. No phone call even though the second location stated that they did. My question is. Why in the hell was I sent to a second location in the first place? If the first location couldn't handle my request then tell me then. Damn guys, this shit ain't that hard
Edward FAll was great !
Gary GNothing. It was great!
Heather JI want a refund for the after hours fee, the cleaning fee and the coverage of $28 is not the coverage I chose I chose the $14 one. The lady that works here was very ignorant and rude and should not be answering the phone there. I want to file a case and I want my money back. The truck had one pop bottle in it which was not mine it was there when I picked up the truck. I will not be charged all those fees! They charged me extra fees they should not have at all! I also refilled the gas and they charged me for that! My bill should have been around $157 and it came to $233!!!! I want my money back! Lady is very ignorant and unprofessional!
Dylan KGreat customer service I recommend you going to her. She’s a wonderful lady.
Angeles JThe lady who helped me at the counter was great! Friendly, helpful, and knowledgeable. The 9" cargo van was a breeze the drive.
ursolina cVery nice and professional at this location.
David D