Comentarios del cliente para Charlotte Mini Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Charlotte Mini Storage

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John F. en

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El cliente no dejó un comentario.

JOHN H. en

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El cliente no dejó un comentario.

sharron M. en

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El cliente no dejó un comentario.

Richard P. en

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El cliente no dejó un comentario.

Duane A. en

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El cliente no dejó un comentario.

Ann P. en

Grado:

I was not told that my drop off location would be closed at the time of drop off and I would have to go on line to check in the truck. I have an old phone and it was not compatible with your ap. The $20 fee is pure greed for a few moments of work on your part. Very poor customer service.

Richard G. en

Grado:

El cliente no dejó un comentario.

Michael W. en

Grado:

I started to reserve an enclosed trailer online ,but mid order I decided I should call and confirm the trailer I intended to rent was actually on site. This idea came to my head as when I last rented the trailer from uhaul the one I had reservations for was not there when I arrived. A kind employee looked outside, verified the presence of the trailer and I told them I would be there in less than 20 mins to pick it up. At this time I had to answer nearly 40 questions about my tow vehicle, an Ford F-150 towing less then 1,000lbs and give my credit card. I arrived less than 15 mins later and the trailer was attached. At that point I was asked to go inside and fill out mounds of paperwork. While my charges were rung up, I was told that the trailer was not available anymore and that it had been booked by someone. Upon review it was noted that it was my own reservation so after 5 to 10 mins this was straightened out. Next came payment, at which point the computer crashed at I had to answer 40 plus questions about my two vehicle and even give an emergency contact, and hand my credit card over. My charges were then declined 3 consecutive times 2 times with one card and once with another. Note tow vehicle info was required again. Since it was a Sunday afternoon I watched football as things were corrected via a 20’min call to the helpsesk. About an hour later I was out of there. On second thought I should have figured some other way to haul away my junk.

liz A. en

Grado:

I rented a truck for one day but was charged for two days. I called the main number and was refunded the difference.

Terry B. en

Grado:

I would change nothing except move equipment

justin S. en

Grado:

El cliente no dejó un comentario.

Rebecca E. en

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El cliente no dejó un comentario.

Timothy G. en

Grado:

This truck was garbage. Shimmied and shook, brakes had no bite to them, and the seatbelt stayed locked and was nearly unusable. It wasn't this stores fault, but U-Hauls fault for having such poor equipment.

Heather H. en

Grado:

The ladies that helped me where great.

Chad M. en

Grado:

The corporation charged me twice that's right DOUBLE! Aside from that great rental!

Brian E. en

Grado:

El cliente no dejó un comentario.

Julia F. en

Grado:

the personnel at this office know their stuff. Friendly fun but very professional. Moving is hard and worrisome, These people really smooth the way,

David F. en

Grado:

El cliente no dejó un comentario.

MICHAEL S. en

Grado:

Website wont work for drop off

JAMES D. en

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El cliente no dejó un comentario.

William J. en

Grado:

The place was fine but what was NOT fine was having two reservations I made online in the two weeks prior be cancelled on me less than 48 hours before they were to take place. The reservation system was completely pointless. Thankfully this was not a time sensitive need but if it had been it would have be somewhere between a problem and a disaster.

Ethel M. en

Grado:

I had very good service. Everything was excellent and I would recommend it to anyone else.

Tanya M. en

Grado:

Very polite and check in and out was quick and easy

Todd H. en

Grado:

I dropped off the vehicle on a Sunday and they were closed. No big deal, the app worked well and the key drop was easy to locate.

Kevin W. en

Grado:

El cliente no dejó un comentario.

JAMES B. en

Grado:

Wanted a 10 ft truck but had to settle for a 15 ft truck. Was definitely more truck than needed.

Marty B. en

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El cliente no dejó un comentario.

Adam D. en

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El cliente no dejó un comentario.

Richard T. en

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El cliente no dejó un comentario.

Tim T. en

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El cliente no dejó un comentario.

Carey S. en

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El cliente no dejó un comentario.

Matthew C. en

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El cliente no dejó un comentario.

Matthew D. en

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Great experience thank you.

Christine G. en

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El cliente no dejó un comentario.

gary B. en

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El cliente no dejó un comentario.

Ron O. en

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El cliente no dejó un comentario.

Diana B. en

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El cliente no dejó un comentario.

Kyle W. en

Grado:

Very friendly knowledgeable staff when both reserving the night before and picking up/dropping off. Super easy, fast and affordable ????

Justin M. en

Grado:

El cliente no dejó un comentario.

Wendy H. en

Grado:

El cliente no dejó un comentario.

Tom T. en

Grado:

Excellent service. Knowledgable people.

Christina C. en

Grado:

El cliente no dejó un comentario.

SHELLY O. en

Grado:

Didn’t get size truck I reserved and the one I got had to be jumped twice??! Only gave me 10.00 off for inconvenience, really!!!

Terrance D. en

Grado:

Most excellent. Painless. Very reasonably priced. Outstanding, friendly staff. We will be back!

Sherrill A. en

Grado:

El cliente no dejó un comentario.

Don P. en

Grado:

The truck was a bit long in the tooth, and will need to be put to rest soon. Runs, but doesn't drive well well. Front end loose and transmission a bit shaky, but it served the purpose.

Tristen M. en

Grado:

Great customer service!

Nikki L. en

Grado:

Too many issues with equipment. Having to drive 30 miles to get the uhaul was not helpful. The moving help were late and slow /lazy. Won’t be using them (moving help) again.

Trevor H. en

Grado:

Saw no issues.

Kenneth S. en

Grado:

Incredible customer service and the facilities and vehicles are always clean and maintained.

Jeff W. en

Grado:

El cliente no dejó un comentario.

Douglas P. S. en

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El cliente no dejó un comentario.

Trent S. en

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El cliente no dejó un comentario.

Richard W. en

Grado:

ALL GOOD CUSTOMER SERVICE WAS VERY GOOD

dennis E. en

Grado:

Good smooth running truck. Handled the bumpy roads very well.

Timothy M. en

Grado:

El cliente no dejó un comentario.

Eric C. en

Grado:

Sue was very helpful and a pleasure to work with. The truck was new, well maintained, and clean!

Jane H. en

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El cliente no dejó un comentario.

Stuart T. en

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El cliente no dejó un comentario.

jim E. en

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El cliente no dejó un comentario.

joel M. en

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El cliente no dejó un comentario.

Scott C. en

Grado:

Customer service was awesome!!!

Jeanine B. en

Grado:

It was in bad need of alignment. Driving at 20 or 30 mph was fine and i didnt notice the steering wheel was not centered until I got on the highway and the truck pulled the entire time from Michigan to Pennsylvania. It was the worst drive. I was so jacked that it could have been that malaligned and no one reported it. Not the storage place fault, they are really nice people.

Terrance D. en

Grado:

El cliente no dejó un comentario.

Martin B. en

Grado:

El cliente no dejó un comentario.

James G. en

Grado:

El cliente no dejó un comentario.

Jeanine M B. en

Grado:

I have rented uhauls and storage from Charlotte Mini Storage and they have a great, clean operation with really nice people that work there.

Gene R. en

Grado:

Purchased a pkgs of blankets, but later learned I was renting them too- that was never disclosed

Kenneth M C. en

Grado:

El cliente no dejó un comentario.

Michael R. en

Grado:

Great service and truck was in good shape. Staff was very friendly and helpful.

Michael C. en

Grado:

The overall experience of making an online reservation was awful!! But Andre in Atlanta from customer service was fantastic in helping us!!

Greg B. en

Grado:

Perfect

James S. en

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El cliente no dejó un comentario.

Martin B. en

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El cliente no dejó un comentario.

Ronald H. en

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El cliente no dejó un comentario.

matthew C. en

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El cliente no dejó un comentario.

Nicholas F. en

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El cliente no dejó un comentario.

Jill L. en

Grado:

I was irritated because I requested a pick up location 10 minutes away and ended up having to pick up a truck over half an hour away. I did get a $50 credit for my inconvenience but was then charged a clean up fee of $25 at the drop off for a perfectly clean truck!

Deborah B. en

Grado:

El cliente no dejó un comentario.

Jeffrey W. en

Grado:

We had no issues at all...I was happy and we will tell out Facebook friends..Thank you!

gary H. en

Grado:

No changes needed that I can see. Person was very courteous and knowledgeable. Equipment I rented good condition and operated well.

Sena S. en

Grado:

El cliente no dejó un comentario.

James G. en

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El cliente no dejó un comentario.

Deborah A. en

Grado:

El cliente no dejó un comentario.

Sheila S. en

Grado:

El cliente no dejó un comentario.

Celeste B. en

Grado:

Everything went very smoothly. Office staff was very friendly and helpful.

brian B. en

Grado:

El cliente no dejó un comentario.

Melissa Z. en

Grado:

El cliente no dejó un comentario.

John H. en

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El cliente no dejó un comentario.

Tracy D. en

Grado:

Nice truck!! Pretty good gas mileage.

Carla B. en

Grado:

El cliente no dejó un comentario.

Aaron B. en

Grado:

El cliente no dejó un comentario.

Lewis Z. en

Grado:

El cliente no dejó un comentario.

Peter M. en

Grado:

Passenger front tire BALD on right, vehicle pulling to right, seat belts for both passenger and driver lock against the chest, gear selector or connection at transmission where extremely hard to move between forward and reverse. Seems like the truck hasn't been inspected for a long period of time.

Erika B. en

Grado:

We arrived to pick up the truck. We waited almost an hour to check out. Apparently the computers were down and we couldn’t pick up. We waited patiently and the customer service clerk got very frustrated with things. She made the comment she couldn’t NoT check us out manually since the paperwork was not up to date that she needed to use. Please contact me to discuss a solution.

William M. en

Grado:

El cliente no dejó un comentario.

Nelia K. en

Grado:

This was a clean facility. Customer service is friendly , professional and informed. I was able to pick up my rental quickly and the online after hours drop off was easy and convenient. I recommend this location for your rental needs.

Martin B. en

Grado:

El cliente no dejó un comentario.

Elisa S. en

Grado:

El cliente no dejó un comentario.

Linda W. en

Grado:

El cliente no dejó un comentario.