don't charge a cleaning fee until the truck has been inspected by the people who rent the truck out. we cleaned the truck inside both the cabin and back and still got charged a cleaning fee.MITCHELL C.
Customer Reviews for Charlies Tire & Service Center
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Jeanne C.
El cliente no dejó un comentario.Kaylee S.
Fuck this place never rent from hereJoseph D.
El cliente no dejó un comentario.CHAITANYA P.
El cliente no dejó un comentario.David V.
El cliente no dejó un comentario.Dan F.
El cliente no dejó un comentario.Stephen W.
El cliente no dejó un comentario.Jason T.
El cliente no dejó un comentario.DANIEL E.
Only recommendation would be to keep up the great work, and to keep a tight grip on reasonable prices. However there was a location change 3 times which I found to be a bit of a challenge. So, adapting to the changes I was still able to complete my task in good time.MICHAEL C.
Very impressed by the staff at Charlie's. Very customer oriented. I would recommend them to anyone. Great experience.ROBERT K.
El cliente no dejó un comentario.DONNA F.
Staff was extremely helpful.BRIAN G.
El cliente no dejó un comentario.kevin F.
El cliente no dejó un comentario.STEPHEN D.
El cliente no dejó un comentario.LISA T.
Drop off was extremely quick , easy and convenientDavid M.
El cliente no dejó un comentario.JOHN B.
Extraordinario servicio al clienteMOLLY L.
I assumed the vehicle took regular gas (not diesel) but this was not posted anywhere.DAVID F.
El cliente no dejó un comentario.John D.
El cliente no dejó un comentario.PAUL C.
I was disappointed that Uhaul does not offer Military Veteran DiscountMARGARET A.
El cliente no dejó un comentario.JEFFREY J.
El cliente no dejó un comentario.Michael S.
Excellent location Friendly staff Clean snd organized facilitySTEPHEN N.
The Dolly and packing pads I ordered were not includedâ€¦.checkin process took 30 minutes to completeKenneth G.
Using the U-Haul app was AWFUL!! It took us 45 minutes to get the truck. App kept freezing, called customer service for help, we were on hold to long. Never again.David C.
El cliente no dejó un comentario.Kevin M.
El cliente no dejó un comentario.Paul C.
Very easy to get in and out!! The whole rental process couldn't have been more efficient!ANTHONY A.
quick friendly servicesSTEVEN D.
Absolutely perfect serviceMATTHEW C.
El cliente no dejó un comentario.RICHARD P.
Jay was Great also.James C.
Vehicle Was IN NEED OF FRONT WHEEL ALINGMENT VEHICLE DR IFTED FROM SIDE TO SIDE.. THIS BILLING WAS WAY OUT OF LINE FOR THE TIME WE USED IT. APPROX. 5HRS. THE PEOPLE AT . CHARLIES TIRE SHOP BELLINGHAM MA. WAS VERY HELPFULL.,WE LOCKED OUR CAR KEYS IN THE RENTAL TRUCK AND THEY (Jay came in early)colvin A.
I requested and paid for equipment that was not in the truck as well as charged for equipment I didn't use but was also charged for. I ordered furniture pads but they were not in the truck. Then I was charged for a dolly which was even in the truck if I wanted to use it. total rip off. I requested a refund but nothing. No communication. Very disappointing.deborah C.
Vehicle sounded like it needs transmission work. Was not that cleanCynthia Z.
Mobile check-in is ridiculous. Why do mobile check-in if you still have to go inside to pick up the key?Allison P.
I was in and out quickly I would use this location againSTEPHEN J.
Not muchJesus O.
Fix the Truck Share. It's such a pain and it cost me so much delayAnna S.
The only difficulty we had in obtaining the vehicle was when signing off on the agreement there are two agreements scrolling down and then checking off the boxes this had to be done five times before the agreement went through it was very frustrating and took up an extra 30 minutes of a valuable time frame Other than that it was great to be able to pick up the vehicle on a weekend when the facility was closed easy enough instructions online but maybe the instructions could be posted at the facility near the vehicles in case the person has an issue with there cell phone just a suggestionFred L.
Rude customer service. Very dirty truck!!john B.
El cliente no dejó un comentario.Karen A.
Truck had a flat tire when we picked it up. Had to bring it back. Thankfully, Charlie's fixed it for us.David C.
I did not book this location (they were great) I booked in Franklin and it was changed late. I had to rearrange my schedule and pay for extra miles. U haul did a poor job. richrichard M.
Just a bigger sign lolMIASIA K.
El cliente no dejó un comentario.Joseph P.
The owner was there to help us and he was wonderful. That enhanced our experience greatly.Gary G.
I didn't know what 24/7 was, and had not registered before showing up for vehicle. Had no idea I was supposed to do any of that before hand.ROBERT L.
Was a great experience dealing with Charlie's Tire!!Thomas M.
Joe ( I think is his name) handled my reservation there. Uhaul was unable to have a truck for me at my reserved time. The regional office had poor customer service and had a very nonchalant attitude. I was able to work things out with the Bellingham location and am forever grateful for their wonderful customer service.Susan M.
El cliente no dejó un comentario.Lisa T.
This was the worse U-haul experience that I have ever had. Ordered furniture pads and there were none in the vehicle for me. Vehicle was filthy inside and out, including the dirty, used covid mask that was thrown on the floor. Called U-Haul and complained and was told that a supervisor would call me but that never happened. When I returned the truck, online stated that someone would contact me within 48 hours. That never happened. I will no longer use U-Haul and will let friends and family know about my experience.Mark B.
El cliente no dejó un comentario.Kelley C.
El cliente no dejó un comentario.GARY T.
Nothing easy to find and easy to find the key boxERIC O.
Nothing.. They were squared away and honest. Best uhaul experience I have ever had!!JOHN M.
i didn't know you charge for miles in top on that rent charge. but its okJAIME V.
I returned my rental within 8 hours, was never told of nighttime check/in and was charged an extra $20 two weeks later as a penalty. Total rip off.THOMAS L.
The drop off process showed a picture to drop the keys in a box. Unfortunately, the picture was not of this specific location. It caused only a minor delay in my drop off, so not a huge issue.Timothy T.
great people at Charlie's Tires. Smart, efficient. . In and out in a flash.JAMES P.
Not park a trailer in front of the truckKevin L.
I would not recommend Uhaul to a friend because it was a terrible experience. It is not the fault of Charles Tire & Service. It was Uhaul's issues.Christine D.
U-Haul sent me an email saying that I had not returned the equipment, long after I had returned the equipment over 2 hours early. I responded and U-Haul never responded or apologized for this offence. I believe it may have happened because Charlie's was closed when we returned it, but that did not make it any less offensive. I do not blame Charlie's for this. I blame U-Haul and believe that I am still owed an apology.MICHAEL D.
El cliente no dejó un comentario.JOANN C.
Everything was quick and efficient. I rented a truck twice in 2 weeks with no issues.Thomas M.
They were professional, prompt and very helpful.Philip W.
The furniture dolly and furniture pads that were supposed to be included with my 20' truck were not included. I will need to receive a refund for these items.Derek S.
I paid for a furniture dolly and blankets but they were not in the truck.. they processed the refund for these items without any issues.Kristine D.
El cliente no dejó un comentario.Thomas M.
El cliente no dejó un comentario.ELIZABETH G.
El cliente no dejó un comentario.Joseph N.
El cliente no dejó un comentario.Lee B.
El cliente no dejó un comentario.Timothy G.
Don't have u- haul call me about an overdue truck and text overdue rates! I only had the truck 4 and a half hours,rented for 12 and took it back with 3/4 of a tank of gas.Keith H.
El cliente no dejó un comentario.Alfred C.
Very friendly and helpfulJames K.
El cliente no dejó un comentario.Randy L.
El cliente no dejó un comentario.Marcia B.
Friendly and fast pickup of truck. It was a great experience and will definitely choose Charlie's tire And service again in the future.Robert K.
I was left waiting for 35 min for a dolly and never got one. Called customer service and they said they would call me back the next day for a refund on that item and haven't heard from them.John F.
El cliente no dejó un comentario.Roger R.
Improve your online check in app. Took me 30 minutes to get through if. I wish I skipped the online and just went to the guy at the counter. I was late for an appt thanks to faulty technologyMichael S.
Satisfied! Great service!Lee B.
Overall good experience in all areas.raymond D.
El cliente no dejó un comentario.Brandi S.
El cliente no dejó un comentario.Jay W.
El cliente no dejó un comentario.robert L.
El cliente no dejó un comentario.David H.
I always rent from Charlies Tires. Would not consider another vendor. Very happy with the resultsVTA E.
El cliente no dejó un comentario.Maria G.
El cliente no dejó un comentario.Jacqueline S.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.James O.
Everything was excellentFred L.
El cliente no dejó un comentario.raven W.