Customer Reviews for Charlies Self Storage
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

281 reviews

1821 St Mary St   Thibodaux, LA 70301
(1/2 mile west of Hwy 3185 Thibodaux By Pass Road, 9855186813)

(985) 446-5083

Office Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(985) 446-5083

1821 St Mary St
Thibodaux, LA 70301
(1/2 mile west of Hwy 3185 Thibodaux By Pass Road, 9855186813)

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Dropped off truck on Sunday. No attendant put keys in lockbox

Huey Campbell 
Rating:
2.0

No assistance or staff available.

Tammy Robinson 
Rating:
2.0

No one available to assist in the drop off of the car hauler.

Tammy Robinson 
Rating:
4.0

Customer did not leave a comment.

Stephen Toups 
Rating:
5.0

Great place and great people

Chad Harris 
Rating:
3.0

Ensure the uhaul is cleaned completely. It was completely disgusting when picked up.

Trey Billiot 
Rating:
5.0

Customer did not leave a comment.

Mark McDonald   |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Torri Williams 
Rating:
5.0

Customer did not leave a comment.

michael becnel 
Rating:
5.0

Very friendly and knowledgeable staff! I am from Texas and the hospitality was awesome! Thank you again!

Yuolonda Joshua 
Rating:
2.0

Customer did not leave a comment.

Wayne Schexnayder 
Rating:
5.0

The service was amazing at this location and she was very friendly!

Lynetta Celestin 
Rating:
5.0

Customer did not leave a comment.

Jessica Sims 
Rating:
5.0

Very very helpful & so nice!! I will definitely recommend Charlies Self Storage to anyone needing storage units!! And will use them again if ever needed!! Thanks again!!

Teyah Krummel  |  Overall Experience 
Rating:
5.0

My camper was broken into and my boat trailer was stolen. They have gates but never close them. Would definitely not recommend, there is zero security

Debi Moore  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

DENNIS DAQUIN 
Rating:
1.0

Took over an hour just to get truck

Robert Jobe 
Rating:
5.0

Customer did not leave a comment.

Daniel Theriot 
Rating:
5.0

Customer did not leave a comment.

THOMAS DAVIS 
Rating:
5.0

Customer did not leave a comment.

THOMAS DAVIS 
Rating:
2.0

Not professional at all.

Phil Adams 
Rating:
3.0

Need friendlier worker's. Most just seem to have a bad attitude and can't deal with customers. The lady at the Jackson St. Site is very rude,she extended someone's reservation and so it took our reservation away.. This lady was not accommodating, and was like screw your reservation. Never tried to fix her error. The woman at St. Mary location seemed aggravated cause we interrupted her .

Brian Lyles 
Rating:
1.0

Went to turn in my truck at 12(2 hours before my allotted time) but no one was there . I dropped off my keys and my contract in the drop box outside their office. I was later charged a late fee and when I called they told me I should have knocked on the “camper” instead of their office because they were in there.

Devonne Perque 
Rating:
2.0

Said open 9-5. wasn't open at 9:15, the uhaul self check out couldn't find my location. The lady just came out of her camper in the back with her coffee and cigarette in hand while she watched me struggle with the self checkout before finally telling me that she'd take care of it.

Jeremiah Johnson 
Rating:
5.0

Customer did not leave a comment.

Donald Zeringue 
Rating:
3.0

Customer did not leave a comment.

ROBERT TREGRE 
Rating:
5.0

Customer did not leave a comment.

Stephen Taylor 
Rating:
5.0

Customer did not leave a comment.

Ronesha Diggs 
Rating:
5.0

Customer did not leave a comment.

Daphne Cortez 
Rating:
4.0

Customer did not leave a comment.

Ann Billiot 
Rating:
3.0

When it was time to return it no one was there. Tried calling no answer. tried to return it online fought with that for almost 10 minutes. come to find out the site was down for scheduled servicing. I parked and drop the key after trying to call one more time with no success.

Melissa Hebert 
Rating:
5.0

Customer did not leave a comment.

Paula Mayeux 
Rating:
5.0

friendly, courteous service

Gene Sr 
Rating:
5.0

Customer did not leave a comment.

Benjamin Landry 
Rating:
2.0

Customer did not leave a comment.

Andre Benoit 
Rating:
3.0

I am still waiting for the $7.00 credit for not having a furniture dolly.

Paulette Griffin 
Rating:
5.0

Customer did not leave a comment.

Matthew ziegler 
Rating:
1.0

Take away online checkin and not get charged for people doing there own job

SIDNEY THIBODAUX 
Rating:
3.0

What i thought was ridiculous was the place was going to charge me $20 to check the vehicle in? Since when did this come into existence? Seemed like a scam to me

Michael Ortego 
Rating:
5.0

All is good.

chris cortez 
Rating:
2.0

I was charged for fuel that I already filled up and Miliage which wasnt verified by me also was misquoted rate.I was ripped off never again will i use this service

margie clement 
Rating:
5.0

Customer did not leave a comment.

Ronald Gros 
Rating:
5.0

Great space and the owner was very easy to work with.

Joshua Cogswell  |  Reservation 
Rating:
3.0

The mobile pickup website and live chat was horrible. It took 15 minutes to get someone to help me get the truck using the chat.

Eric Esposito 
Rating:
4.0

I went to drop off the trailer and no one was there. There was a sign if no one is in the office to knock on the door of the trailer out back. I did that and no answer. I called the phone number listed on the office door. No answer. I went back in the afternoon and finally there was a person there.

Tina Robichaux 
Rating:
5.0

The service clerk was great. She's very informative and pleasant. She made sure everything was done correctly before I exit. Thanks so much for your services. It's always a pleasure to use Uhaul at this Thibodaux location .

Bonnie Brown 
Rating:
4.0

Customer did not leave a comment.

JIMMY LAMBERT 
Rating:
5.0

Customer did not leave a comment.

vickie maeder 
Rating:
5.0

Just verify all safety components are present (hook on safety tow chain was missing) after a unit is returned to the location so the following renter does not have to make adjustments. I was able to install a small bolt through the chain links to attach the chain from trailer to the truck hitch. It all worked great!!!

larson landry 
Rating:
4.0

Customer did not leave a comment.

Brad Donnes 
Rating:
5.0

Customer did not leave a comment.

Marie B Fournier 
Rating:
4.0

Customer did not leave a comment.

Gordon Smith 
Rating:
5.0

Everything was great

Alaycia Williams 
Rating:
4.0

Customer did not leave a comment.

Jordan Phillips 
Rating:
2.0

Improve the lock situation on truck in which it was extremely hard to open. It took approximately 45 minutes to open. The area where the truck was located was very dark. No lights at all. It was hard to inspect truck damages.

Patricia Frazier 
Rating:
5.0

Ladies were very nice. Wasn't there fault truck wasnt clean. Wonderful ladies!!!

Joseph C Alack II 
Rating:
5.0

Customer did not leave a comment.

WAYNE INGRAM 
Rating:
5.0

👍

sarah menendez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Samuel Harper 
Rating:
5.0

Customer did not leave a comment.

Douglas Leblanc 
Rating:
4.0

Dropped off at night, no one was there.

Trevor Ducote 
Rating:
4.0

Customer did not leave a comment.

TOM CLEMET 
Rating:
3.0

Not impressed with this facility.

Jason Authement 
Rating:
4.0

The employee was very nice and appreciated your business . The lady at the front desk handle all returned information and emailed my receipt quickly.. very nice!

charles hughes 
Rating:
4.0

Very helpful

willard bunch 
Rating:
5.0

Customer did not leave a comment.

GREG NAQUIN 
Rating:
5.0

Customer did not leave a comment.

Stacie Delatte 
Rating:
5.0

Great staff!

Seth Schouest 
Rating:
5.0

Customer did not leave a comment.

Francis Mattingly 
Rating:
5.0

Customer did not leave a comment.

Erwin Guerra 
Rating:
3.0

The person we delt with was very plesant, but the tow-Dollie was not in top condition. One of the ramps was tied on with a stringy piece of rope. The lady was very nice and tried to be helpful, but could not give us information on the workings of the equipment .

Geraldine Naquin Cedotal 
Rating:
5.0

Awesome very satisfied and will rent again. Thank You Very Much For Your Service:

Ruth Garza 
Rating:
5.0

Customer did not leave a comment.

Pamela Naverre 
Rating:
4.0

Customer did not leave a comment.

Linda Degirolamo 
Rating:
5.0

Customer did not leave a comment.

bethany jones 
Rating:
5.0

Customer did not leave a comment.

Louis Leblanc 
Rating:
5.0

I would certainly recommend Charlies Self Storage but please note that my first attempt to rent this trailer was from the Auto Center on St. Patrick's Hwy in Thibodaux. The person at the Auto Center was rude and not very helpful. She acted as if I had no business asking for my towing package to be inspected when U Haul specifically sent me a note to do so. After her rudeness, I went to Charlies Self Storage and was met with a completely welcoming attitude.

Terry Lindsey 
Rating:
5.0

Customer did not leave a comment.

GWEN STEWART 
Rating:
5.0

I had called another uhaul place in Houma on west tunnel Blvd. The person I spoke with was rude and did not want to give much info. He just directed me to fill out what I needed online. But this lady was very eager to help me. She set everything up for me over the phone.

Kayla Lambert 
Rating:
3.0

Customer did not leave a comment.

Neal Singleton 
Rating:
3.0

Customer did not leave a comment.

Michael Brunet 
Rating:
3.0

Customer did not leave a comment.

Steven Rochel 
Rating:
5.0

Customer did not leave a comment.

Meredith McKoin 
Rating:
2.0

I explained to the owner that I never used uhaul equipment before. She stated just go outside and turn the square on the trailer. Did not even leave the office to make sure equipment was good.

Adam Rome 
Rating:
5.0

Customer did not leave a comment.

Charles Chatagnier 
Rating:
5.0

Customer did not leave a comment.

Kyesha Thomas 
Rating:
5.0

Customer did not leave a comment.

Keri Berrie 
Rating:
5.0

Miss Elizabeth was a pleasure to work with at Charlie’s she was so pleasant unlike the person I previously spoke to at a location in the Houma area on west side drive near cantatas food store!

DAVID GAUTHREAUX 
Rating:
5.0

I received amazing customer service from this location.

Ryan Barrow 
Rating:
5.0

Nothing you wete a blessing. Good spirit so much compassion. God bless you

Sarah Lawson 
Rating:
5.0

Customer did not leave a comment.

JERRY STINNETT 
Rating:
5.0

Customer did not leave a comment.

mark campo 
Rating:
5.0

Customer did not leave a comment.

Tameki Green 
Rating:
3.0

Customer did not leave a comment.

Clint Watters 
Rating:
3.0

Customer did not leave a comment.

Kim Gonsoulin 
Rating:
5.0

Customer did not leave a comment.

Donald Bodron 
Rating:
5.0

Customer did not leave a comment.

Brandi Trosclair 
Rating:
5.0

Customer did not leave a comment.

Sandra Foster 
Rating:
3.0

Customer did not leave a comment.

James Barletta 
Rating:
5.0

Nothing everything is good the way it is

Lyntrell Owens 
Rating:
5.0

Customer did not leave a comment.

Ann Crowson 
Rating:
5.0

Customer did not leave a comment.

michael becnel 
Rating:
5.0

Customer did not leave a comment.

NANCIE JOHNSTON 
Rating:
2.0

Customer did not leave a comment.

Tori Doyle 
Rating:
5.0

The customer service part was fantastic. However the trailer tires on one side we're flat but because they are such a strong tire didn't know untill we cad the car loaded and no way to put air in tire so had to unload it go find air and reload. The car doesn't run so that made it a chore to do so. Also when driving home I couldn't go over 30 mph because it was like the brakes came on when it was loaded above 30. I understand it's hard to tell with tire pressure cause they can change at random but a small compressor on it would be nice and the forward and backward movement of trailer when using jack was a pain in the rear end

Kebt Landry 
Rating:
1.0

I felt badly because when we went over to the storage, they did not have my reservation and then charge a higher price , why higher ,, that`s crazy

Privacy Request  |  First Impressions 
Rating:
1.0

Storage wasn`t reserved, uhal makes reservations without telling the facility. Had to call several places and get a less desirable storage unit.

Privacy Request  |  First Impressions 
Rating:
3.0

Was unable to complete transaction. Scheduled 10x20 unit, arrived on site, no 10x20 availability. Reserved with short notice, to be fair.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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