Customer Reviews for Charlies Self Storage
(Distribuidor de U-Haul del vecindario)

275 comentarios

1821 St Mary St   Thibodaux, LA 70301
(1/2 mile west of Hwy 3185 Thibodaux By Pass Road)

(985) 446-5083

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 4:30 p. m.
  • Sáb. - dom.: cerrado
Horario especial
  • 6/30/2022 - 7/11/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(985) 446-5083

1821 St Mary St
Thibodaux, LA 70301
(1/2 mile west of Hwy 3185 Thibodaux By Pass Road)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 4:30 p. m.
  • Sáb. - dom.: cerrado
Horario especial
  • 6/30/2022 - 7/11/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Mark M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Torri W. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael B. 
Clasificación:
5.0

Very friendly and knowledgeable staff! I am from Texas and the hospitality was awesome! Thank you again!

Yuolonda J. 
Clasificación:
2.0

El cliente no dejó un comentario.

Wayne S. 
Clasificación:
5.0

The service was amazing at this location and she was very friendly!

Lynetta C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica S. 
Clasificación:
5.0

Very very helpful & so nice!! I will definitely recommend Charlies Self Storage to anyone needing storage units!! And will use them again if ever needed!! Thanks again!!

Teyah K.  |  Overall Experience 
Clasificación:
5.0

My camper was broken into and my boat trailer was stolen. They have gates but never close them. Would definitely not recommend, there is zero security

Debi M.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

DENNIS D. 
Clasificación:
1.0

Took over an hour just to get truck

Robert J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel T. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS D. 
Clasificación:
2.0

Not professional at all.

Phil A. 
Clasificación:
3.0

Need friendlier worker's. Most just seem to have a bad attitude and can't deal with customers. The lady at the Jackson St. Site is very rude,she extended someone's reservation and so it took our reservation away.. This lady was not accommodating, and was like screw your reservation. Never tried to fix her error. The woman at St. Mary location seemed aggravated cause we interrupted her .

Brian L. 
Clasificación:
1.0

Went to turn in my truck at 12(2 hours before my allotted time) but no one was there . I dropped off my keys and my contract in the drop box outside their office. I was later charged a late fee and when I called they told me I should have knocked on the “camper” instead of their office because they were in there.

Devonne P. 
Clasificación:
2.0

Said open 9-5. wasn't open at 9:15, the uhaul self check out couldn't find my location. The lady just came out of her camper in the back with her coffee and cigarette in hand while she watched me struggle with the self checkout before finally telling me that she'd take care of it.

Jeremiah J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald Z. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBERT T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronesha D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daphne C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ann B. 
Clasificación:
3.0

When it was time to return it no one was there. Tried calling no answer. tried to return it online fought with that for almost 10 minutes. come to find out the site was down for scheduled servicing. I parked and drop the key after trying to call one more time with no success.

Melissa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula M. 
Clasificación:
5.0

friendly, courteous service

Gene S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin L. 
Clasificación:
2.0

El cliente no dejó un comentario.

Andre B. 
Clasificación:
3.0

I am still waiting for the $7.00 credit for not having a furniture dolly.

Paulette G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew Z. 
Clasificación:
1.0

Take away online checkin and not get charged for people doing there own job

SIDNEY T. 
Clasificación:
3.0

What i thought was ridiculous was the place was going to charge me $20 to check the vehicle in? Since when did this come into existence? Seemed like a scam to me

Michael O. 
Clasificación:
5.0

All is good.

chris C. 
Clasificación:
2.0

I was charged for fuel that I already filled up and Miliage which wasnt verified by me also was misquoted rate.I was ripped off never again will i use this service

margie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald G. 
Clasificación:
5.0

Great space and the owner was very easy to work with.

Joshua C. | Reservación
Clasificación:
3.0

The mobile pickup website and live chat was horrible. It took 15 minutes to get someone to help me get the truck using the chat.

Eric E. 
Clasificación:
4.0

I went to drop off the trailer and no one was there. There was a sign if no one is in the office to knock on the door of the trailer out back. I did that and no answer. I called the phone number listed on the office door. No answer. I went back in the afternoon and finally there was a person there.

Tina R. 
Clasificación:
5.0

The service clerk was great. She's very informative and pleasant. She made sure everything was done correctly before I exit. Thanks so much for your services. It's always a pleasure to use Uhaul at this Thibodaux location .

Bonnie B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JIMMY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

vickie M. 
Clasificación:
5.0

Just verify all safety components are present (hook on safety tow chain was missing) after a unit is returned to the location so the following renter does not have to make adjustments. I was able to install a small bolt through the chain links to attach the chain from trailer to the truck hitch. It all worked great!!!

larson L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brad D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie B F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gordon S. 
Clasificación:
5.0

Everything was great

Alaycia W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jordan P. 
Clasificación:
2.0

Improve the lock situation on truck in which it was extremely hard to open. It took approximately 45 minutes to open. The area where the truck was located was very dark. No lights at all. It was hard to inspect truck damages.

Patricia F. 
Clasificación:
5.0

Ladies were very nice. Wasn't there fault truck wasnt clean. Wonderful ladies!!!

Joseph C A. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE I. 
Clasificación:
5.0

👍

sarah m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Samuel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas L. 
Clasificación:
4.0

Dropped off at night, no one was there.

Trevor D. 
Clasificación:
4.0

El cliente no dejó un comentario.

TOM C. 
Clasificación:
3.0

Not impressed with this facility.

Jason A. 
Clasificación:
4.0

The employee was very nice and appreciated your business . The lady at the front desk handle all returned information and emailed my receipt quickly.. very nice!

charles H. 
Clasificación:
4.0

Very helpful

willard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREG N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacie D. 
Clasificación:
5.0

Great staff!

Seth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erwin G. 
Clasificación:
3.0

The person we delt with was very plesant, but the tow-Dollie was not in top condition. One of the ramps was tied on with a stringy piece of rope. The lady was very nice and tried to be helpful, but could not give us information on the workings of the equipment .

Geraldine N. 
Clasificación:
5.0

Awesome very satisfied and will rent again. Thank You Very Much For Your Service:

Ruth G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda D. 
Clasificación:
5.0

El cliente no dejó un comentario.

bethany J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis L. 
Clasificación:
5.0

I would certainly recommend Charlies Self Storage but please note that my first attempt to rent this trailer was from the Auto Center on St. Patrick's Hwy in Thibodaux. The person at the Auto Center was rude and not very helpful. She acted as if I had no business asking for my towing package to be inspected when U Haul specifically sent me a note to do so. After her rudeness, I went to Charlies Self Storage and was met with a completely welcoming attitude.

Terry L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GWEN S. 
Clasificación:
5.0

I had called another uhaul place in Houma on west tunnel Blvd. The person I spoke with was rude and did not want to give much info. He just directed me to fill out what I needed online. But this lady was very eager to help me. She set everything up for me over the phone.

Kayla L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Neal S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Steven R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Meredith M. 
Clasificación:
2.0

I explained to the owner that I never used uhaul equipment before. She stated just go outside and turn the square on the trailer. Did not even leave the office to make sure equipment was good.

Adam R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyesha T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keri B. 
Clasificación:
5.0

Miss Elizabeth was a pleasure to work with at Charlie's she was so pleasant unlike the person I previously spoke to at a location in the Houma area on west side drive near cantatas food store!

DAVID G. 
Clasificación:
5.0

I received amazing customer service from this location.

Ryan B. 
Clasificación:
5.0

Nothing you wete a blessing. Good spirit so much compassion. God bless you

Sarah L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tameki G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Clint W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kim G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandi T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra F. 
Clasificación:
3.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

Nothing everything is good the way it is

Lyntrell O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann C. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCIE J. 
Clasificación:
2.0

El cliente no dejó un comentario.

Tori D. 
Clasificación:
5.0

The customer service part was fantastic. However the trailer tires on one side we're flat but because they are such a strong tire didn't know untill we cad the car loaded and no way to put air in tire so had to unload it go find air and reload. The car doesn't run so that made it a chore to do so. Also when driving home I couldn't go over 30 mph because it was like the brakes came on when it was loaded above 30. I understand it's hard to tell with tire pressure cause they can change at random but a small compressor on it would be nice and the forward and backward movement of trailer when using jack was a pain in the rear end

Kebt L. 
Clasificación:
3.0

El cliente no dejó un comentario.

rebecca S. 
Clasificación:
5.0

Nothing at this time.

ARTHUR S. 
Clasificación:
3.0

El cliente no dejó un comentario.

patrick F. 
Clasificación:
1.0

Gate was open with sign and instructions to park equipment in grass. So I did just that. Now they have billed me for $45.00. Dont know why. No phone call or e-mail? kinda shady.

Rob C. 
Clasificación:
5.0

Nothing at the moment.

arthur S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK T. 
Clasificación:
1.0

I felt badly because when we went over to the storage, they did not have my reservation and then charge a higher price , why higher ,, that`s crazy

Privacy R.  |  First Impressions 
Clasificación:
1.0

Storage wasn`t reserved, uhal makes reservations without telling the facility. Had to call several places and get a less desirable storage unit.

Privacy R.  |  First Impressions 
Clasificación:
3.0

Was unable to complete transaction. Scheduled 10x20 unit, arrived on site, no 10x20 availability. Reserved with short notice, to be fair.

Privacy R.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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