Make sure your trucks are in good working condition. I was stranded for over 2 hours
Bruce Rushton
Customer Reviews for Chappys
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Can't think of anything.
Stephen MorrowMy final bill was approximately $30 more than the price originally quoted. I returned early and even washed it on the way. Not sure why I was charged extra.
Mark WhiteCheck cabin filter kind of smelly
David PostlethwaitService not worth a fuck over charged me twice and a rep was suppose to call n three business days and has yet to do so. I’d of been better off using Penske
Nathan MohundroGreat operation. Easy transaction.
Erik JacksonNot a thing.. personnel was friendly, fast and professional. I’d rent there again!
David SnyderDirty had a dog running around site and workers smoking inside
David EakleWished they had the size I asked for .they gave me a 26 when asked for 15( really big truck l Wasn't sure about gas and put to much gas in and turned it back in with half a tank and was given to me with fourth of a tank.(extra $50 out of my pocket. )
Amy MaffettChappy always goes above and beyond my expectations. One great guy to deal with. Sam his secretary also goes the extra mile to help customers. You are both deeply appreciated.
David ChicchickLower your rates gas is almost $5.00a gallon and uhaul charges .99 cent a mile that a little steep
Chuck ShreveI dont understand why we don't get a refund if we don't use all the miles plus we returned the truck early
Katelyn WalkerOnly comment was cab of the seemed to be pretty high up making getting into and out of the truck difficult. If there was a step there it would make a big difference, as someone who has knee problems this is something that i noticed. Truck performed as expected .
Jeffrey VenusAdvertising
Matthew HugginsThere were no dollies even though i paid for them and no funiture pads. I had to drive an extra 22.2 miles out of my way ONE WAY to get my truck
Heather ClarkWhen a customer asks for a specific location it's up to you to make sure the equipment is at that location, even if you need to bring it there from another location. In my case the truck and trailer should have been brought to Bridgeport from Chappys, not make me go out of my way to get it. I asked for Wilsons Furniture because it was on my way to the location I was headed to. Mingo Junction was 40 miles out of my way. I'm not from Ohio so I have no friends there. I asked for my equipment to be at the Bridgeport location, Wilsons Furniture but had to drive out of my way to Mingo Junction. I checked no for equipment because I didn't realize it till I left Chappys that the brake lights and turn signals didn't work on the trailer. The lights lit up but brake and turn signals didn't work. I checked the plug, the contacts were a little dirty, so I cleaned them but that didn't help
Joseph TankosicGreat customer service, friendly staff. I will be back in the near future.
David ChicchickFriendly staff and was an easy in and out for the pickup. Great Job!
TREY WALKERNo issue with the location of this UHaul branch. But i signed up for a truck in Martins Ferry and it automatically changed to this place and the extra mileage was quite costly.
Christian GorzaEverything was great.
Doug KarasThey were very helpful as this was our first time renting a uhaul. Would definitely recommend,
Jodi MillerOnly drove 4 miles put 5 GALLONS OF GAS IN and im being charged for 2 gallons of gas... no possible way. Wont use again or recomend.
Emily CasaleMake the pick up process easier
Amanda MooreFriendly and fast service. Assisted with hooking up trailer. A+
JAMES RAHAAlbert was great!! Helped me hook it up and unhook at return. Very friendly and helpful on all my questions!!!!
LACY MARIE THOMPSONOver charged ran all over and got the wrong size not happy may not ever use again
LESLIE STEWART-MILLERVery very good experience, very helpful
STEVEN MCHUGHPeople are very nice & accommodating. I’d recommend other to this UHaul.
Thaivy HuttonVery friendly. Thank you for all of the help.
Melissa Grimm