Customer Reviews for Chappys
(U-Haul Neighborhood Dealer)

64 reviews

658 SR 151   Mingo Junction, OH 43938

(740) 563-4474

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(740) 563-4474

658 SR 151
Mingo Junction, OH 43938

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Make sure your trucks are in good working condition. I was stranded for over 2 hours

Bruce Rushton 
Rating:
4.0

Can't think of anything.

Stephen Morrow 
Rating:
5.0

Customer did not leave a comment.

Roy Martin 
Rating:
4.0

Customer did not leave a comment.

Robert Cline 
Rating:
5.0

Customer did not leave a comment.

Mark White 
Rating:
4.0

My final bill was approximately $30 more than the price originally quoted. I returned early and even washed it on the way. Not sure why I was charged extra.

Mark White 
Rating:
4.0

Check cabin filter kind of smelly

David Postlethwait 
Rating:
5.0

Customer did not leave a comment.

lee reed 
Rating:
5.0

Customer did not leave a comment.

Tammy Long 
Rating:
4.0

Customer did not leave a comment.

Katy Romitti 
Rating:
5.0

Customer did not leave a comment.

Gary Bracone 
Rating:
1.0

Service not worth a fuck over charged me twice and a rep was suppose to call n three business days and has yet to do so. I’d of been better off using Penske

Nathan Mohundro 
Rating:
5.0

Great operation. Easy transaction.

Erik Jackson 
Rating:
4.0

Customer did not leave a comment.

EDWARD LOMASNEY 
Rating:
5.0

Not a thing.. personnel was friendly, fast and professional. I’d rent there again!

David Snyder 
Rating:
4.0

Customer did not leave a comment.

mike townsend 
Rating:
5.0

Customer did not leave a comment.

Mike Wilson 
Rating:
5.0

Customer did not leave a comment.

Genger Roe 
Rating:
5.0

Customer did not leave a comment.

Jose Arroyo  
Rating:
5.0

Customer did not leave a comment.

marcella miller 
Rating:
5.0

Customer did not leave a comment.

Anthony DUlisse 
Rating:
4.0

Customer did not leave a comment.

DONALD BERNERD III 
Rating:
1.0

Dirty had a dog running around site and workers smoking inside

David Eakle 
Rating:
5.0

Customer did not leave a comment.

Devin Lowry 
Rating:
3.0

Wished they had the size I asked for .they gave me a 26 when asked for 15( really big truck l Wasn't sure about gas and put to much gas in and turned it back in with half a tank and was given to me with fourth of a tank.(extra $50 out of my pocket. )

Amy Maffett 
Rating:
5.0

Customer did not leave a comment.

Brian Gaston 
Rating:
5.0

Chappy always goes above and beyond my expectations. One great guy to deal with. Sam his secretary also goes the extra mile to help customers. You are both deeply appreciated.

David Chicchick 
Rating:
4.0

Lower your rates gas is almost $5.00a gallon and uhaul charges .99 cent a mile that a little steep

Chuck Shreve 
Rating:
3.0

I dont understand why we don't get a refund if we don't use all the miles plus we returned the truck early

Katelyn Walker 
Rating:
5.0

Customer did not leave a comment.

Scoot Penman 
Rating:
5.0

Only comment was cab of the seemed to be pretty high up making getting into and out of the truck difficult. If there was a step there it would make a big difference, as someone who has knee problems this is something that i noticed. Truck performed as expected .

Jeffrey Venus 
Rating:
5.0

Customer did not leave a comment.

Mark Brown 
Rating:
5.0

Advertising

Matthew Huggins 
Rating:
5.0

Customer did not leave a comment.

David Chicchick 
Rating:
3.0

There were no dollies even though i paid for them and no funiture pads. I had to drive an extra 22.2 miles out of my way ONE WAY to get my truck

Heather Clark 
Rating:
3.0

When a customer asks for a specific location it's up to you to make sure the equipment is at that location, even if you need to bring it there from another location. In my case the truck and trailer should have been brought to Bridgeport from Chappys, not make me go out of my way to get it. I asked for Wilsons Furniture because it was on my way to the location I was headed to. Mingo Junction was 40 miles out of my way. I'm not from Ohio so I have no friends there. I asked for my equipment to be at the Bridgeport location, Wilsons Furniture but had to drive out of my way to Mingo Junction. I checked no for equipment because I didn't realize it till I left Chappys that the brake lights and turn signals didn't work on the trailer. The lights lit up but brake and turn signals didn't work. I checked the plug, the contacts were a little dirty, so I cleaned them but that didn't help

Joseph Tankosic 
Rating:
5.0

Great customer service, friendly staff. I will be back in the near future.

David Chicchick 
Rating:
5.0

Customer did not leave a comment.

Robert Vargo 
Rating:
5.0

Customer did not leave a comment.

Bryan Williams 
Rating:
3.0

Customer did not leave a comment.

john wetterau 
Rating:
5.0

Customer did not leave a comment.

LYNETTE PEREZ-NEST 
Rating:
5.0

Friendly staff and was an easy in and out for the pickup. Great Job!

TREY WALKER 
Rating:
5.0

Customer did not leave a comment.

Brian Argabrite 
Rating:
3.0

No issue with the location of this UHaul branch. But i signed up for a truck in Martins Ferry and it automatically changed to this place and the extra mileage was quite costly.

Christian Gorza 
Rating:
5.0

Everything was great.

Doug Karas 
Rating:
5.0

They were very helpful as this was our first time renting a uhaul. Would definitely recommend,

Jodi Miller 
Rating:
1.0

Only drove 4 miles put 5 GALLONS OF GAS IN and im being charged for 2 gallons of gas... no possible way. Wont use again or recomend.

Emily Casale 
Rating:
5.0

Customer did not leave a comment.

Gene Saunders 
Rating:
2.0

Make the pick up process easier

Amanda Moore 
Rating:
4.0

Friendly and fast service. Assisted with hooking up trailer. A+

JAMES RAHA 
Rating:
4.0

Customer did not leave a comment.

Mark Varitek 
Rating:
5.0

Customer did not leave a comment.

Scott Keyser 
Rating:
4.0

Customer did not leave a comment.

Scott Keyser 
Rating:
5.0

Customer did not leave a comment.

James Rohbeck 
Rating:
5.0

Customer did not leave a comment.

Dave Zatta 
Rating:
5.0

Albert was great!! Helped me hook it up and unhook at return. Very friendly and helpful on all my questions!!!!

LACY MARIE THOMPSON 
Rating:
5.0

Customer did not leave a comment.

Bill Haislet 
Rating:
1.0

Over charged ran all over and got the wrong size not happy may not ever use again

LESLIE STEWART-MILLER 
Rating:
5.0

Very very good experience, very helpful

STEVEN MCHUGH 
Rating:
5.0

Customer did not leave a comment.

EDWARD ROBERT II MARKS 
Rating:
3.0

Customer did not leave a comment.

Thomas Prassinas 
Rating:
5.0

People are very nice & accommodating. I’d recommend other to this UHaul.

Thaivy Hutton 
Rating:
5.0

Customer did not leave a comment.

Joe Cutri 
Rating:
5.0

Very friendly. Thank you for all of the help.

Melissa Grimm 
No reviews have been submitted for this location.

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