Mandy is amazing and super helpful!!
David S
Customer Reviews for Changing Things Up
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck stuck like feces, I want to rent a utility dolly, they didn’t have one, I wanted 5 dozen pads, they didn’t have any. I had to drive 45 minutes to another U-Haul facility to get pads and drive 45 minutes back. I had to hook up my own trailer to the truck. I reserved this equipment a week in advance. So I don’t understand why all the equipment wasn’t at the location that U-Haul assigned for me. It took over 2 hrs for me to pick up the equipment. To me this isn’t the way I would want my company represented or ran. I will have to think a long time about using U-Haul again.
Shannon EVery happy with the service and would recommend to someone else.
Therefiea WCould not ask for better service she came in after hours to get us our truck and the truck was very clean
Mark SI went to pick up the trailer and they were not there and not open. Had to reschedule.
Herbert GParking is rough. They had a lot of uhauls there and not much space.
Daniel CMandy did a great job. We will come to her rental facility next time we need any U-Haul equipment. She knows how to handle the application process and was very friendly. When I called another place to rent a trailer they were not as helpful as she was. Thank you Mandy!
Kelly MCustomer service was great!
Jennifer WThe Merchant was beyond helpful, definitely 5 stars!!
Casey EAmazing service 👏
Francheska HReally nice easy parking
Kiffani MMaybe a clear sign for drop off. I wasn't sure if I parked in a correct area. Staff was really helpful though. Top notch friendly service. I do want to reiterate how terrible the app is though. It's like picking dog mess out of the yard with no gloves and then no where to put it, so you're just stuck there for an hour with this s**t (app) in your hands.
Timothy SMandy was a joy to work with. She went above and beyond and really understands a family who is moving. She made it easy to do!
Tom KThey were efficient and very helpful.
Joshua VI requested packing blankets in my order but none were available. Owner very friendly and helpful. Truck fuel tank was only half full.
JAMES DNot another UHaul in sight. A key drop off and finding parking a truck on street. Glad there wasn't any traffic in this small town to contend with at the time.
Jason BTight area, hard to drive to and park at night with a big truck.
Daniel QAfter reviewing the Uhaul in Scottsburg we were told to leave the tank on a quarter tank of gas. We returned the truck this way like we were told. Uhaul charged us an extra $20 dollars because the gas was not at the correct level. This is very frustrating. We made sure to ask how to leave the truck and did as instructed and were charged. I am also not pleased with the fact that as we requested a pick up location in new Albany we had to drive 45 minutes out of the way and pick up in Scottsburg, again costing us in gas money.
Trent RMandi was extremely helpful and made our experience, which had been a trying move, more bearable. She went above and beyond!! We would rate her with 11 Stars and definitely recommend her to anyone who needed a uhaul.
Kathy SWe dropped the truck off after hours and tried the self check out but the link wouldn’t work.
Kaci MLocation was closed when the Uhaul website said they would be open. No one was around when I arrived to drop off the truck.
DEREK Rwe called the lady and let her know we were on the way and what time we'd be there. she said Ok. However when we got there(@ 8pm after driving 16hrs to pick it up. We had to Wait an hour for her to hunt up the appliance dolly she apparently let her freind in a trailer behind her use it & the truck was dirty and stunk. This was our worst experience ever!!
BART MAbsolutely nothing. The lady that owns the place is the most beautiful woman I have ever seen
Edward OWe made reservation through U-Haul. No one explained all the hidden fees we'd be charged. We thought we would pay $39.95 plus 80 cents a mile. Most we'd pay, maybe $50. It was $73!!! Ridiculous for intown moving.
Chase AI would recommend them to anyone
Kevin BHorrible experience. We were notified the night before we planned to use the Uhaul that our selected location was out of trucks.. but we didn’t book a truck, we booked a trailer. So we called Uhaul corporate customer service to see if the unavailable truck applied to our trailer as well. It did. The customer service representative gave us a new location to pick up the trailer, it was in a different state and a 40 minute drive from our original pickup location. We asked if there was anything available between our original pick up location and where were we’re headed (Uhaul pickup was in Owensboro, KY but we were planning to drive to bardstown, KY to actually load the Uhaul). Without even checking the representative told us there was nothing else. We would have called other locations, but by the time we were notified of our unavailable trailer (after 6 or 6:30) , Uhaul stores had all closed. The representative then told us our trailer SHOULD be available at 10 the next morning, but it hadn’t technically been dropped off at that location yet -This turned out to be an utter lie; the Uhaul location we went to told us that they hadn’t rented out that trailer size and were not scheduled to receive one. Additionally, the representative had been wrong about the operation hours of the new location. We drove all the way there to find that the location wouldn’t open for 2 more hours. Luckily we were able to get ahold of someone and they opened early for us. After all of this, we asked corporate Uhaul for a discount or coupon and were told this was standard procedure. If I can avoid using Uhaul in the future, I will.
Nicolas RVery pleased with the rental process and customer service.
MANDI T