Customer did not leave a comment.Rodolfo M. | Overall Experience
Customer Reviews for Champion Self Storage Ruskin
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Alice and her Team were very helpful and service was fantastic. You can trust Champion. Michael Reedmicheal r. | Overall Experience
Very sweet people managing the place! And they did everything in a timely manner!Stephanie S. | Overall Experience
Truck was NOT maintained properly. 1.Outside passenger door handle was broke and only way to open it was reaching across from the inside cab to open it! 2. Rear door latch and door was SUPER hard to open! We barely were able to open it! I have rented many U-Haul trucks and this was the worst experience ever. A simple check by management prior to this truck going out would have identified this problem BEFORE I paid to rent this truck.JAMES M.
Great uhaul location.WILLIAM V.
Customer did not leave a comment.JOHN O.
Customer did not leave a comment.COLIN B.
It was a safe place to leave our things. They did raise the rent a sizeable amount without warning .Shirley B. | Overall Experience
It was not a smooth move out. Only moved because my belonging got wet from rain.Natalia C. | Overall Experience
After several years as a customer, the company raised our monthly rate 85%. After paying our monthly rent on the first of the month, we exited the property on the 8th with no refund for the balance of the month. We cannot recommend this company due to their rental fee tactics.JUDITH LAW J. | Overall Experience
This is truly a great facility! The staff are very helpful and the property is very clean and well secured.Pam C. | Overall Experience
Customer did not leave a comment.Dmitri P.
Customer did not leave a comment.SCOTTJ P.
Customer did not leave a comment.Glenn V.
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.LIONEL S.
Customer did not leave a comment.William M. | Overall Experience
Taylor was especially helpful.Don S. | Overall Experience
Excellent staff. Excellent Service. The wife and I had major issues with our empty nester transition but storage was the easiest part of my moving experience.Eric D. | Overall Experience
Customer did not leave a comment.DENISE L.
This is my second time using Champion and I highly recommend them!Joseph R. | Overall Experience
Customer did not leave a comment.ALFRED R.
The van smelled bad it was dirty the windshield glass had fingerprint name on it there were candy wrappers in the door from the person before us they're didn't even clean the vehicle that was gross the brakes Squeaked every time I had to use them the oil level was low n kept changing and going lower I informed the store they said they just had the oil changed the day before and we told them about the breaks they said they would have them looked atCHRISTINA C.
Customer did not leave a comment.SANDRA P.
I never received my final invoice via email (I don't have a cell phone), I don't know how much I will be charged for 3.5 hours....ThanksJOSEPH Q.
Customer did not leave a comment.DALE E.
Customer did not leave a comment.Kalani H. | Overall Experience
Customer did not leave a comment.JOSEPH M.
Great trucks, reliable reservations, excellent customer service. Oh yeah, reasonable prices too. I wouldn't go anywhere else. Uhaul is simply the best deal going when you're moving. I've used them twice now and happy with the result both times.GARY S.
This is a well run, relatively new and safe location. I was forced to return to Canada due to COVID and had friends store a number of items for long term storage. Although the rates were slightly higher than other locations from the positive comments from friends who handled the move I was quite pleased. I removed all of my items this week and all of the contents were in good order.The staff are also friendly and easy to deal with and get back normally the same day.Rheal B. | Overall Experience
Customer did not leave a comment.MELISSA F.
Everything was very clean and quick. No issues.KELLY K.
Don't said one price for miles and charge anotherCHARLES W.
Keep doing what your doing. Friendly and informative.LORI B.
The truck was dirty. Drink spill in the cup holder, empty bottle on the ground. With covid still being present you would think it would be cleaned and sanitized before each rental. The brake light came on and began beeping right before I dropped it off. I advised the rep and she did nothing but advised someone else was waiting to rent and gave it to someone else.WENDY H.
Customer did not leave a comment.JAMES R.
Owners should be more involved with their business & what's going on in the community. . Monthly charges dont justify the means.Gary H. | Overall Experience
Customer did not leave a comment.Douglas C. | Overall Experience
Customer did not leave a comment.BRIAN L.
Customer did not leave a comment.ELVIN P.
Customer did not leave a comment.THOMAS C.
I just moved to Ruskin and this was the first time I rented a U-Haul from this location. I called the day before to ask some general questions and the staff was very helpful. The rental process was easy and the truck was clean and ran well. The lady that helped me was wonderful. Thanks for the best U-Haul renting experience ever!JOANNE A.
Online it gave me the option for self pick up but when I arrived I had to go inside to get the keysmaria ellen M.
Check engine light was on. They could warn us at time of pick up.JUAN A.
My only comment. The inside of the windshield needed a good cleaning.Mark N.
Great ðŸ’¯and prompt service, no hard time renting.ðŸ‘RODOLFO G.
Add sun pass as an option no biggie Personel were great smoothROBERT S.
FACILITY: I picked up truck before the facility opened. When I went to get the key out of the lockbox, I found the door to lockbox open and no key. Fortunately, a women to runs the place lived upstairs and she saw me downstairs and said she had the key. She said the lockbox was broken. I feel that someone should have called me the night before to let me know how I was to get the key. Also, when I returned the truck and went to put key in the drop box, the Dropbox was in bad shape and it did not seem secure at all.George M.
Interiors need to be more clean seats have a lot of pets hair and dirty, but the services was amazing the guy is so nice and bring the best customer services...EDILBERTO M.
your app is horrible. could not do check out with it, location had to do so, and the return would never let me upload a picture as required. Doubt I will use it again.William V.
Customer did not leave a comment.RICKI B.
Customer did not leave a comment.Alonzo P.
Best Location. Friendly knowledgeable staff. Easy location to find and navigate. Confident about referring them to a friend or 2.KENNETH L.
Why did I bother to upload my drivers license etc for ore checkin to have to do it all over again once I arrived? I waited in the heat for far too long while trying to expedite with the auto check in but nobody was on chat to approve my 2nd upload of documents. I eventually went into the office to do it the â€œslowâ€ way.Michael C.
The people at Champion Ruskin are always wonderful to deal with. But, your U-Haul portal is AWFUL!!! Please hire a competent IT firm to straighten it out!KATHIE A.
Customer did not leave a comment.LAWRENCE B.
Friendly customer service was a plus and greatly appreciated.RODNEY L.
Our experience was great. The agent was very pleasant & efficient! Our vehicle was ready exactly at the time promised. Great company to deal with!! Thanks!ALLEN C.
Customer did not leave a comment.James A.
Customer did not leave a comment.TIFFANI C.
Customer did not leave a comment.Denise R.
Customer did not leave a comment.DAWYN P.
i have rented several uhaul trucks over the last 30 years. This was the best experience I have had, thank youPAUL H.
Customer did not leave a comment.NORMAN T.
Customer did not leave a comment.JOSE Q.
Uhaul Self Service was a pain - it took 10-15+ minutes to "verify" and was not a seamless experience and I STILL had to go inside to get keys from them. Once I had the van picked up, we found out mid-ride to Ikea that the van was infested with roaches as we had them crawling all over us. It looked like someone left some food items in the passenger side door and they were all over.William W.
Wonderful customer service.Carlos R.
Just what I needed for the day!!DIANE G. S.
Customer did not leave a comment.Haley E.
Customer did not leave a comment.DAVID W.
Customer did not leave a comment.Donald H.
Nothing , it was a great experience. I will be renting from you again in the future. I cant think of a thing to suggest that might improve your service . Well done all!!!john C.
Customer did not leave a comment.Sally M.
My I haul was not available when I got there. I was told I could take another truck that had no AC and I would have to buy full insurance. I then settled for a smaller truck and was late to my pick up site. There was a trick to start the truck that made it hard to start. I wouldn't shop at this facility again.WILTON C.
Customer did not leave a comment.CONNIE K.
Easy drop off.Christine E.
Not local concern - national. Keep online registration up and runningKENNETH E.
Customer did not leave a comment.CANDACE F.
The service was above average and I would recommend this location to anyoneWANDA K.
The manager was kind and polite. The experience was short and painless. With all of the stress involved with moving, this should not be one of them.Mike S.
Customer did not leave a comment.GERARD T.
Friendly and courteous. Best in U-Haul experience I've ever had. Thank you for making it seamless and easy during these stressful days of moving and life, as it is right now.Robert L.
Customer did not leave a comment.GERALD G.
I was so thankful masks were mandatory and one customer at a time. Covid cases are rising in FL and Sally and Sylvia did an excellent job of protecting our health. They were polite, experienced, meeting our needs to use a van for the day. Bless themCATHERINE B.
Great customer service and easy transaction.RONALD J.
The service was so great I booked again for two days later.LOUIS M.
Easy to rent, easy to returnJOHN B.
The vehicle was a bit dirty when I received it. Still this was a good experience.Gary S.
Staff was very friendly and helpful. We were very happy with the facility and service.DONALD K.
Customer did not leave a comment.KENNETH P.
Customer did not leave a comment.MATTHEW U.
Make sure equipment is available when you're making a reservation. I went to pick up the truck and It wasn't available yet. The employees said it happens all the time and uhaul even gives the options to rent out equipment they don't even have on hand like dollies etc.CLARA O.
Fast easy and good service.christine L.
Provide clearer communicationYVETTE B.
Customer did not leave a comment.LUIS S.
Customer did not leave a comment.JOSEPH M.
Customer service was excellent.Willard V.
Customer did not leave a comment.JAMES S.
Customer did not leave a comment.MICHELE S.
Door was locked and had to be unlocked for me to come in and was also denied access to the restroom after driving 2.5 hours across the state to pick the truck up.Ramon U.
Allow 2 customers at once with two checkouts. Thank youTAMMY R.
Customer did not leave a comment.Xavier G.
Customer did not leave a comment.Nicole N.
Customer did not leave a comment.XAVIER G.
Customer did not leave a comment.WILLIAM P.
Customer did not leave a comment.JEWEL S.
Customer did not leave a comment.HEATHER C.
Customer did not leave a comment.DAVID A.
Customer did not leave a comment.Julie C.
You guys are so good already, we always do our storage and u hauls from this location. I especially LOVE Alice, but they are all great!!!ðŸ'ðŸ'ðŸ'SANDRA S.
I put in a reservation for a truck and I gave my truck away and then gave me a hard time getting a new one. They charge my card twice and issued me a refund and I still haven't received my money.EVANGELINA Q.
Nice clean store and equipment. Friendly staffGeorge P.
Use the mobile app! So easy, and I could pick up the van and drive off before the office even opened! To turn in the van I only had to hand back the keys- SO EASY!Kim P.
Young lady at the front desk was very courteous and explained things well. I was very pleased with the experienceROBERT S.
Good service and price. Just as satisfied this rental as I was with the last.STEVEN M. | Reservation
The process was smooth and fast. Great customer service served with a friendly smile.SHARONDA W. | Reservation
Everything as advertised.Phillip K. | Reservation