The team did a great job of explaining the rental and requirements. I was very pleased at the end of the rental when U haul made adjustments based on usage.
Marvin L
Customer Reviews for Champion Self Storage Ruskin
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I paid way more than a I have ever. I was charged over 72 miles when in fact I only used it locally and made 4 trips to the storage room which was less than 5 miles away…the most I drove was 45 miles but was charged over 72. The odometer must be reading double.
Rachel ROld truck with miles. Glad it was just local
Edward OAlice was very helpful 😊
CLAUDIO GBest ever
Ron SThe self service app did not work, so I had to call uhaul twice, and wait for the place to open as it never worked. Then the local person saw me standing out in the cool wind and refused to open even a minute before 9am. We made eye contact. She would not budge. I get that there are things you have to do prior to opening, but dang, you could let me inside with a friendly smile and a reassurance that you’re sorry the company’s app didn’t work but that you are working to get me all set. I get that the app’s malfunction wasn’t her fault, but it’s still your company and therefore her problem to deal with, not ignore while I wait outside staring at you through a window with no communication. Then, after I finally got the keys to the truck, I found the utility dolly was shoved across the front seats so that I could not leave without pulling the truck forward to access the back door, and then having to pull this heavy and awkward metal utility dolly down from the cab to put it in the back where it belongs. They cannot shove that thing in there and expect it to be ready to be driven away. It’s by far the worst part of the experience and honestly I’m lucky I didn’t hurt myself trying to fanagle the thing out and then lift it into the back. I have enough moving to do, why would you break my back or twist my ankle from the odd angle one has to stand on the step to reach the dolly to lift and pull it out - all before I even started my actual move?? It’s terrible customer service.
Kirsten PExplained in detail so we could easily understand. Great easy peasy rental!!!
Kenneth eThe truck that was loaned was not in good mechanical condition. Front steering would shake when getting to 40mph, also the suspension was shot. The ride was very bouncy.
Juan ZFriendly, great staff
Edwin GVery friendly girl who help us. Very plensant to work with
Mirion LVery accommodating, and they explain everything to you
Linda EVery accommodating. My truck was ready when I got there and they were able to extend me with minimal notice. Your office is fully stocked with anything you might need I highly recommend them.
Linda EI called earlier in the week and verified how to pick up the rental before working hours (7:00 AM) and was told how that worked. Then I made sure that I had a truck with a Ramp so I could load a washer and dryer, reason I am having knee surgery soon and Going up and down on a step is very difficult). So no ramp and nobody around to get it corrected and the pick up appointment was set and couldn't be changed. Getting into the truck was a terrible experience with my knees. When I returned the truck 2 1/2 hours early the clerk could not explain why this happened and said that they review if a ramp is needed but in my case this was not done. I would like a 50% discount on my rental as i had to pay some local labor to help me.
George GGreat service! Definitely highly recommend..
MARY MCleaning the trucks before pick up
Taffor DRepresentative at the facility was pleasant, good customer service skills and great communicator.
dixit kProfessional and friendly staff.
RONALD MThe lady working at the front counter, being really busy, was very pleasant and courteous. I really appreciated her help.
TIMOTHY WService rep was fast, polite, and made clear about rental service.
Christine KGreat honest people!
Jeremy FAMAZING service
Sonja BOffice lady absolutely wonderful and helpful
Jan RI usually go to Home Depot to rent an uhaul. I didn’t find the location until I searched on your website. So glad I found this location. I will be renting usuals from them moving forward.
Kristin HLet go of the monetary hold faster. I feel like my money is being held hostage. This is a CORPORATE issue. The location where I rented was polite and professional.
Cheryl TWonderful staff
Diego SThis was my best experience with U-haul. Very pleased. Alice was a pleasure to work with.
thomas gVery nice and helpful staff
Timothy WVery helpful staff
Barry RThe receipt or contract isn’t showing in my email.
Tashann GEverything was great but the customer service was exceptional. The agent at the desk who helped me was knowledgeable, friendly, went out of her way to call me and hold the reservation until I got there and was very helpful and very considerate of moving annoyances 😄
Christine PFast, simple, and Reasonable. No Hassle. Very Courteous.
brent pThe agent at site was very friendly and kind. We would definitely recommend this place.
Johnatan MVehicle was extremely old had several broken parts on. It had an only partially charged battery. The engine sounded terrible and IVehicle was extremely old had several broken parts on. It had a only partially charged battery. The engine sounded terrible and I thought for sure I was going to break down
Linda EVery happy with agent and service as well as the economies with respect to gas mileage
Linda PHardly was very pleasant and knowledgeable. Would be happy to use this facility again.
James HNeed work on being really clean. I little worn. Cab not clean at all. Back clean
Janice KGreat service, good people, very helpful
Keith CNeed to clean their trucks. The truck I rented has roaches in it
CATHERINE DGreat staff!! Helpful and friendly!!!
Matthew HApplied to self register but had an issue with loading my driver license. Location attendant was very helpful in completing the registration for me. Returning everything works as it should. An excellent experience. From a former UHaul dealer.
Mark CThe girl working the front desk was wonderful! Extremely nice and professional
Andrea OGreat staff, very friendly
Robert MGreat service
Kelvin TStaff was very helpful and pleasant.
Mary MExcellent customer service, keep up the great attitude!!!
Pete PI think things were well organized and the staff was pleasant to work with.
Jonathan WFront desk employee was professional and made renting experience more enjoyable..
dixit kThe vehicle front window was leaking water when it was raining
Fred ADropped off trailer at other location in Wimauma Florida never got receipt it was dropped off, complained to uhaul headquarters they gave me the run around said they couldn’t locate the trailer. Sent them pictures of the trailer at the location and still didn’t get a receipt and was told they would have a field supervisor call until this date never have I received a phone call or an email explaining what happened Wouldn’t recommend uhaul or use it again what a headache.
CARLOS MGreat friendly staff
Matt MThe truck leaked ran all over my items. I got my phone show up. I would like a refund. of the issue. They told me they cannot, or don’t have the authorization to issue me a refund.
KIM LThe woman at the front desk was kind and courteous. Everthing was ready and easy to pick up and drop off. Thank you for making my move a little bit easier.
Kimissa Sall good. got a flat tire and roadside assistance responded great and a good repair service was dispatched to get me on my way…
Leonard KAlice and team are awesome! The office is great and the service is the best. Would highly recommend.
Ann MI don't have any complaints with the location per se, but the truck itself was terrible, old, over 113K miles on it, wasn't swept out good, and most importantly the truck had a flat tire in the rear passenger side, outside tire. Someone ran over a curb or something which even bent the rim and there was a visible 4" gash on the side wall of the tire. It was raining when I picked it up and didn't notice until I got home. I called immediately and reported it. Fortunately it did not affect my small move in town because of the double tires on the rear axle.
David RaS ALWAYS GREAT SEVICES
robert hI never rented this truck. I live in Sierra Vista, AZ not Florida. The truck was rented from someone from Florida, but it’s on my past check outs.
Ashley EReturned vehicle early due engine light came on, after 5 hours of use.
Joseph STire monitoring light is on. Tight return parking area
bert d