Comentarios de los clientes para Champion Self Storage #61

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Champion Self Storage #61

Clasificación general:

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Linda F.
Clasificación:

El cliente no dejó un comentario.

RAY M.
Clasificación:

I was charged 2 days extra instead of one day. We did not have the truck an extra 2 days. We had it extra from 10am-6pm. It was not 2 days. We were definitely taken advantage of. I brought the truck to the drop off location at 5:55pm and the lady said they would check me in the next morning because they closed at 6pm clearly she waited and charged us extra!

TISHOND H.
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El cliente no dejó un comentario.

Ali M.
Clasificación:

Fix the transmission and clean the truck

RODRICK T.
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Make sure area is cleaned out before renting out.

Kevin F.
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Ladies in the office provided excellent customer service. We will tell all of our friends.

Kadie C.
Clasificación:

I was charged for a 2 day rental and 2 days of insurance I had the truck for less than one hour. When I went to return the agent was busy and assured me that she would check it back in and send me a receipt that day. She didn't and I just received the email and was double charged. Very upset and this was t taken care of and now I can't get them on the phone to fix it.

BRUCE CRAIG S.
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El cliente no dejó un comentario.

Anthony B.
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Customer service agent struggled a bit to complete the reservation especially since I had check in on line.

Letoya L.
Clasificación:

El cliente no dejó un comentario.

Lila B.
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El cliente no dejó un comentario.

Mark R.
Clasificación:

Passenger side wiper did not work

Lisa M.
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El cliente no dejó un comentario.

Stephen R.
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El cliente no dejó un comentario.

Joshua H.
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El cliente no dejó un comentario.

ALEX M.
Clasificación:

The truck that we rented didn't have any cold air conditioning and the handle for the window was broken. Had to drive it in 97 degree temperature for several hours dripping in sweat the way!!! Not fun!!🥵

Charles B.
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Counter agent was friendly and professional. Very nice lady.

MICHAEL B.
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El cliente no dejó un comentario.

Charles B.
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The rental agent on duty was courteous and very helpful. A pleasure to work with her

Debbie S.
Clasificación:

Nothing

Diana W.
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Nothing, it was great! The office person was very nice and professional, and the truck was perfect for a small storage clean-out.

Kimberly B.
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Smooth and seamless process with no hiccups.

Marcia B.
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The cab of the truck has a leak above the drivers seat in one of the welds on the roof line and as we were traveling we hit a huge storm and water was pouring in to the cab down our backs.

Susan B.
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Good experience overall. I picked the truck up on Sunday after hours and two furniture dollies which I had asked for were not in the truck even though I was charged for them. Need to be reimbursed for them.

Kwame B.
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El cliente no dejó un comentario.

Kelvin C.
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Once again the staff personnel are knowledgeable, and were really very helpful to me, making our move a lot smoother.

Jobeth S.
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El cliente no dejó un comentario.

Brian D.
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Picked up truck after hours via mobile app. Truck was almost blocked in. Hard to get out. Ordered a dolly. No dolly in the truck. I had to drive there the following morning to pick up the dolly. That added to/from miles for my trip and added more gas money. Very disappointed. Never again U-Haul.

CARL B.
Clasificación:

Nothing really. Only complain is you can't seem to get someone on the phone at least in my experience. But overall good service.

Marino S.
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Had to Travel to multiple uhauls store to find a truck after each one told me that the other store had one!

Lauren V.
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El cliente no dejó un comentario.

Norris L.
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Brittany was very helpful

mildred A.
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The only problem I had is because I am on a fixed income is that I had to travel from Grayson to Savannah GA round trip and the milage was kind of costly and and took over half of my social security check that I receive a month. Other than that everything was good.

Florinda C.
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El cliente no dejó un comentario.

Marcell G. | Reservation |
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The staff were very friendly and thorough. The unit was clean and easy to access. There were flatbed hand trucks available, which made moving items much easier and faster.

Florinda C.
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Everything was up to standard and great! Thank you.

kYLE W.
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Staff made the whole transaction comfortable, simple, and was reasonably priced compared to surrounding options.

Reco W.
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El cliente no dejó un comentario.

Melanie O.
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The mobile process didn't seem to save much time. I spent a lot of time just sitting and waiting for approval. I would suggest doing all the prep work before the time of pickup, at least for all the driver personal info.

Karen L.
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Next time, I wouldn't do the mobile app for picking up. The lady at Champion could have had me done and gone in the amount of time it took with the app.

Joel T.
Clasificación:

Better signage

Michael P.
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More information available over the phone

Eugene W.
Clasificación:

Have more trucks available at the site.

Henry B.
Clasificación:

Since when do you rent a truck for the day and they the day is only for 6 hours. I picked the truck up and 9:00am when they opened. The lady told me I had to have back in 6 hours. That's ridiculous. Probably won't do it again and will let others know what a rip-off U-Haul is

Danny P.
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El cliente no dejó un comentario.

Jose G.
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El cliente no dejó un comentario.

Jose G.
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Rented the truck on the app, went to pick it up and truck wasn't ready. Went inside, was told they would bring the truck upfront. I asked did I needed to do anything else and was told no. Took the truck only to get a call five minutes later telling me that I didn't check it out and that I was stealing the truck. They said they could have check the truck out for me had I asked. Duh, I did asked if I needed to do anything else before I left. I said well I'll bring back the truck and with an attitude was told that I was going to charged anyway. I guess that's what uhaul calls customer service.

Mark T.
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Excellent customer service and thank you for the cookies.The kids talked about them all day.

John M.
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The staff made me feel like family. They were very helpful and professional.

Ryan B.
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Worst customer service and uhaul reps over ever seen. Disgusted at the level of service I was offered

jerry M.
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Very sweet and acomadating.

Mitchell A. | Reservation |
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Everything went very smooth and as expected. Also rented a truck at the same time and paperwork was streamlined, truck was ready as requested and staff got me out quickly and on my way. Thanks.

MICHAEL M.
Clasificación:

El cliente no dejó un comentario.

LaSheika G.
Clasificación:

El cliente no dejó un comentario.

Alex C.
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El cliente no dejó un comentario.

Kelton W.
Clasificación:

El cliente no dejó un comentario.

Donald E. | Reservation |
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everything went as planned. Had trouble trying to use the big round lock on the door. Was able to run next door and get a replacement lock. Thanks for your help.

Leslie W.
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The truck leaked pretty substantially from the driver side door when going though heavy rain. My left arm and side were getting wet but fortunately I had a towel so I just covered myself and the towel got wet instead.

Donna D.
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Excellent customer service! They are very friendly and helpful.

vicki Z.
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Dropped the truck off and the location was so close. The place was closed at the time but they had a drop box. I called the next day and she was very friendly and sent us an email receipt for the return.

Michelle H.
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El cliente no dejó un comentario.

Stephen B.
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Your rental folks don't say you will be charged another day if you are an hour later than the projected return time....traffic in Atlanta, are you kidding me? I had the truck 7 hrs 50 min and was charged 2 days, absolutely awful and ridiculous. Even returned an hour before closing. I hate UHAUL and will never use again.

Lakeisha D. | Reservation |
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Everything went great

Jackie D.
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The girls were great at champion. Every thing went as planned.

Victor R. | Reservation |
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Staff was very professional and answered all my questions. Building was clean and had good lighting. The storage room was a bit higher than advertised, but that's a good thing.

Jatia W.
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The staff was very welcoming. Great customer service!

Donald M.
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El cliente no dejó un comentario.

Steven L. | Reservation |
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The manager was nice, and informative. So far no problems.

Lonnie B.
Clasificación:

El cliente no dejó un comentario.

Dan F.
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This is a professional group that I have used before.

CARRIE C.
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Everything was great. Friendly and kind staff renting and returning

Paul W.
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El cliente no dejó un comentario.

Brandon W.
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I was charged for over 200 miles when I only drove 76.2 miles. This is a problem.

Trisha V.
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El cliente no dejó un comentario.

ROBERT V.
Clasificación:

El cliente no dejó un comentario.

Neena W. | Reservation |
Clasificación:

The ladies in the office were amazing. I was very pleased with my service, the transition of moving my mom's furniture could not have gone any better.

Myra A.
Clasificación:

El cliente no dejó un comentario.

Anthony D.
Clasificación:

El cliente no dejó un comentario.

Carol a. | Reservation |
Clasificación:

Kim was awesome

WAYNE W. | Overall Experience |
Clasificación:

I was very pleased with the facility. I cant think of any complaints

ONEKA C. | Overall Experience |
Clasificación:

N/a

LaKeesha S.
Clasificación:

That DANG App would not work so thankfully I made of 5 minutes b4 they closed 4 him to check me in. I was really frustrated about that . My phone was dead when returning the truck and ineas on hold for 7 minutes for return so I called back and opted 4 new reservation and the guy handled it. Great customer service all around start to finish.

Alan D.
Clasificación:

El cliente no dejó un comentario.

Roy E.
Clasificación:

El cliente no dejó un comentario.

LAURIE P. | Overall Experience |
Clasificación:

very friendly staff!

Gloria A.
Clasificación:

I had an uneventful experience, starting with the inter office rental process, to the return of the truck. The young man in the office was quite knowledgeable about the rental process & everything progressed very smoothly. I will not hesitate to use their services again in the future.

Clasificación:

El cliente no dejó un comentario.

Dorothy L.
Clasificación:

Nothing

BEN W.
Clasificación:

Order was for truck and for a hand truck and furniture dolly. Showed up and was told they have neither but I can call around to find one. And then when I asked who covers the extra miles that I now have to drive no one can help! U-Haul dropped the ball big time on this

TAMEKA G.
Clasificación:

This was the 1st time for me at this location and I loved it... the rep was nice kind friendly and helpful GREAT EXPERIENCE

Jared F.
Clasificación:

El cliente no dejó un comentario.

Cedric C.
Clasificación:

El cliente no dejó un comentario.

Ryan F.
Clasificación:

The entire experience renting from Uhaul was difficult. We experienced issue checking in - even though we have completed express check-in. We had to "guess" which truck was ours and the equipment we requested was not included. I did call the store and the manager refunded the charge for the dolly and furniture pads. I am renting 2 more Uhauls this Friday, Oct. 26 and I am being sent to two different pickup locations - none of which are preferred locations. Why ask customers to list a preferred location if you don't intend to honor it?

ROD W.
Clasificación:

El cliente no dejó un comentario.

elizabeth D.
Clasificación:

The guy (Andrew I think) was very polite and got my truck ready fast. Then, upon return I was running on time and he was able to email me the receipt. It was a complete hassle free experience with EXCELLENT customer service. I will definitely rent here again!

Victor N.
Clasificación:

Impeccably clean environment. First class customer service

lamont W.
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El cliente no dejó un comentario.

Lincoln K.
Clasificación:

Can't think of anything

MENDI R.
Clasificación:

El cliente no dejó un comentario.

ROD W.
Clasificación:

Just dropped off at this site, no issues. Friendly.

James B.
Clasificación:

El cliente no dejó un comentario.

Akemia C.
Clasificación:

El cliente no dejó un comentario.

Paula D.
Clasificación:

El cliente no dejó un comentario.

Daniel R.
Clasificación:

El cliente no dejó un comentario.

Georgia O.
Clasificación:

El cliente no dejó un comentario.

Renard R.
Clasificación:

El cliente no dejó un comentario.

Linda N.
Clasificación:

Terri was pleasant & professional!! I would travel out of my way for her outstanding customer service. Lucky for me, she's just a few miles away!

marvin P.
Clasificación:

truck was dirty and smell bad

April J.
Clasificación:

El cliente no dejó un comentario.

CARLOS M.
Clasificación:

El cliente no dejó un comentario.

Lindsay L.
Clasificación:

El cliente no dejó un comentario.

MORGAN S. | First Impressions |
Clasificación:

Ms. Terri was very helpful and made sure to give me a call on my move in day. She helped me upgrade my unit

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