Customer Reviews for Champion Self Storage #61
(U-Haul Neighborhood Dealer)

512 reviews

2415 Loganville Hwy   Grayson, GA 30017

(770) 682-4740

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 9 am - 2 pm
Special Operating Hours
  • 12/24/2021: 9:00 am - 12:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(770) 682-4740

2415 Loganville Hwy
Grayson, GA 30017

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 9 am - 2 pm
Special Operating Hours
  • 12/24/2021: 9:00 am - 12:00 pm
  • 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Antonio H. 
Rating:
5.0

The staff at Champion Self Storage is always courteous and very helpful, which makes it an easy decision for me to continue to use this facility for my current and future storage needs.

Reco W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dontelle j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiona T.  |  Overall Experience 
Rating:
3.0

My reservation disappeared a couple of times and I had to keep repeating my information. It was frustrating because I was hot and breathing was difficult while wearing a mask. I had also expressed wanting the truck one way. I didn't pursue that issue because the check in was so lengthy. Now U-Haul got $162. That was too much.

Celena R. 
Rating:
5.0

N/A

Devon D. 
Rating:
5.0

Both counter associates were awesome in assisting us thru the process.

WILLIAM M. 
Rating:
5.0

I was with this until since 2009 and I mate so many nice people. I had some good times with Terry which was there during the last years I rented. The rent got way out of hand for me to pay and just kept going up. The people was great and never gave me any problems and was helpful when I NEEDED them to make me feel happy but as I said the rent was just too high. Best wishes to you all.

VIRGINA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WINFRED E. 
Rating:
5.0

Customer did not leave a comment.

Charise B.  |  Overall Experience 
Rating:
1.0

I Rented a van for 5 hours and returned it to the store five hours later. The Manager on duty accepted the key to be checked out. She stated they would email me my receipt. Two days later I received my emailed receipt and noticed that I was charged for two extra days for the rental and charged two days insurance. I stated to the employee on duty and he stated that it was not their duty to refund me for their mistake and I had to contact customer service for their mistake…….

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Marvin G. 
Rating:
3.0

Everything did turn out fine, but it was stressful when I couldn't get a hold of anyone in the office or over the phone for days at a time. I was stressing for nothing, as everything went through online just fine, but if there are adjusted hours, maybe it could be posted on the door for the week so we know when to come back (or call) if we need to talk to someone in person. I know everyone is short-staffed, and like I said ,everything did turn out fine in the end! Thank you!

AMANDA E. 
Rating:
5.0

Customer did not leave a comment.

Diane W.  |  Overall Experience 
Rating:
5.0

Everything was great and I will be back if I need to rent a storage unit again Thanks for everything

Bonnie D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH S. 
Rating:
5.0

Everything was perfect. And staffs were so nice. I had very good experience. Thank you

Moo P.  |  Overall Experience 
Rating:
5.0

Nothing. Everything was good and the truck was easy to drive.

cheryl P. 
Rating:
5.0

It was a great experience, wonderful customer service. And if I need you in the future will use. Thank you Adrienne Ford.

ADRIENNE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tristan Z. 
Rating:
5.0

Customer did not leave a comment.

CHINYERE A. 
Rating:
5.0

Worse experience of my life

Bianca D.  |  Overall Experience 
Rating:
5.0

Although they take care of the property the actual contract was... They told me I had the one free month with U-Haul when I called from out of State, but when I actually got here they changed their mind. I was told the reason was other people wanted the unit, They wouldn't even pro rate my unit... Why did I pay for a whole month when. I only stayed 2 weeks... No thanks my next storage will be some where else...

Tariq S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katrina J.  |  Overall Experience 
Rating:
2.0

The truck was dirty. No attempt had been made to clean it. This is in the midst of a global pandemic.

Vashti J. 
Rating:
5.0

Customer did not leave a comment.

Ken B. 
Rating:
5.0

None

RAVIN C. 
Rating:
5.0

everything was great but please delete my email

JASON R. 
Rating:
5.0

Customer did not leave a comment.

Danielle C. 
Rating:
5.0

Great service

Steven D. 
Rating:
5.0

Customer did not leave a comment.

Donna N. 
Rating:
5.0

Customer did not leave a comment.

Dwight L. 
Rating:
5.0

Excellent experience very easy and excellent customer service

JAMIE J. 
Rating:
5.0

Customer did not leave a comment.

wesley P. 
Rating:
5.0

Destiny at the Loganville location actually set everything up for us. Then, our pick-up location was changed to Grayson. However, destiny was the one that we dealt with, and she was very knowledgeable and accommodating.

GEORGE L. 
Rating:
1.0

The manager of the location had a hard time processing my order due to poor network, resulting to my card currently being charged three times for a single transaction.

Festus O. 
Rating:
5.0

Customer did not leave a comment.

DONNA M. 
Rating:
5.0

Even though we got a cargo van that was not cleaned we still had an overall good experience.

McArthur C. 
Rating:
1.0

Reserved a truck from a location 2 minutes away from my apartment 3 weeks in advance. At 6:00 the night before I was supposed to pick up the truck, I got a notification saying that my truck reservation has been moved to a location 1 hour away from my apartment. I then proceeded to spend the next two and a half hours trying to resolve the issue over the phone and on the Uhaul website, which it never did. Driving to the pick up location and back added an unexpected 2 additional hours of travel to my day at the very last minute, on a day that I was already planning on traveling for 8 hours. I am EXTREMELY dissatisfied with the way this was handled.

Kenneth A. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

Customer did not leave a comment.

Bob W. 
Rating:
3.0

10' truck was FILTHY. 20 moving blankets that were requested were not in the truck at pickup time - what is the point of having online pickup if you still need to go into the store to pick up keys and pre-ordered supplies?

JANET C. 
Rating:
5.0

Everyone at Champion Grayson is Awesome!!

Cynthia K. 
Rating:
5.0

Customer did not leave a comment.

Olasunkanme A. 
Rating:
5.0

the property manager was awesome!! we will definitely use this location again in the near future!!!!

MCARTHUR C. 
Rating:
5.0

Customer did not leave a comment.

AMY R. 
Rating:
1.0

Area supervisor was supposed to call me but never did. Needed to add insurance and they told me he had to approve and would call me. Never heard from him. Also the phone line at that store was bad.

Shawn S. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
1.0

Driving down the highway with windshield wipers that DO NOT WORK! Down pouring almost crashed. Called U-haul SEVERAL TIMES No one picked up. Called the location I picked it up at and the 800 #.

MIcheil E. 
Rating:
1.0

Stop the unfair practices. I'm overly charged for the rental, from $59 to $263. Please avoid them if you can.

Esther B. 
Rating:
4.0

Truck was not broom clean when I took I but was instructed to get it back broom clean Online return not working

Mary N. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

I had no problem at this location The staffs were curtious and took the time to explain my concerns at the time

Pauline R. 
Rating:
4.0

Deliver vehicles with a full gas tank always. Give customers the option of not using their cell phone to record drivers license data - recording data with traditional analog methods.

Robert M. 
Rating:
2.0

I was two hours late on returning it due to traffic and I was charged for a whole extra day.

Erik H. 
Rating:
5.0

People were great. Truck old and dirty. Smelt of gasoline after driving for a while. Back of truck dirty, red clay, and debris. Had to sweep it out before we could use it.

Michael H. 
Rating:
2.0

The lady we dealt with was not customer friendly. She was rude and not very helpful. Made us do everything when we returned the van. Have rented from other places that were much friendlier and more helpful. This woman had an attitude and it showed!!!

Maggie D. 
Rating:
5.0

Staff is great

Michael C. 
Rating:
2.0

Customer did not leave a comment.

GELACIO M. 
Rating:
1.0

The truck drove like it had transmission issues. I had to pull over twice to let it reset so I could drive it without the engine reving high. The $29 rental for 32 miles ended up costing $112. I will do something different next time. They make it where you have to get the insurance otherwise you have to pay for the trucks downtime if it gets a flat tire. There was no one there when I turned the truck in, so I could not get my receipt or discuss the charges. I put gas in the truck and the charged me for gas anyway.

Darsha E. 
Rating:
5.0

Your staff was very professional and customer service oriented; something today that is not as common as it used to be. Continue such practices.

Ronald C. 
Rating:
4.0

The system was down at the time I picked up my vehicle but the clerk was great. She had to put it in manually. She was very nice and knowledgeable. She made sure I got on the road in a timely manner. It was a pretty good experience. I even ran over my time I was supposed to have the vehicle and I was able to drop the keys off even though the office was closed. It was a pretty easy experience.

Shawn H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN K. 
Rating:
5.0

Awesome

Ursula C. 
Rating:
4.0

Kim was very pleasant.

THOMAS G. 
Rating:
5.0

We love Teri n her staff. That is why we keep coming back for our truck n storage needs❤️

MELISSA T. 
Rating:
3.0

Customer did not leave a comment.

gabriel G. 
Rating:
4.0

Customer did not leave a comment.

ken K. 
Rating:
5.0

Customer did not leave a comment.

DIANA W. 
Rating:
4.0

Helpful, Friendly and kind staff

Kenya V. 
Rating:
4.0

Confirm all equipment rented is available before finalizing the rental and putting the truck out for pickup, so that your customer is not stranded expecting they will have the equipment they paid for but ends up not being available - especially when the pick up is after hours.

Oluwatoba A. 
Rating:
3.0

Customer did not leave a comment.

anthony A. 
Rating:
2.0

Let customers know in advance about not having what they requested

ALTIDOR P. 
Rating:
5.0

The staff was very professional and friendly

DORIS S. 
Rating:
5.0

The ladies were amazing

GARFIELD G. 
Rating:
5.0

Customer did not leave a comment.

ELNATHAN W. 
Rating:
5.0

Customer did not leave a comment.

Lanre D. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

Customer did not leave a comment.

Claire G. 
Rating:
5.0

No issues.

Vermon F. 
Rating:
1.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Fully make sure the gas tank is full

Brittni S. 
Rating:
5.0

Great customer service.

Stacey W. 
Rating:
5.0

Customer did not leave a comment.

Linda F. 
Rating:
1.0

I was charged 2 days extra instead of one day. We did not have the truck an extra 2 days. We had it extra from 10am-6pm. It was not 2 days. We were definitely taken advantage of. I brought the truck to the drop off location at 5:55pm and the lady said they would check me in the next morning because they closed at 6pm clearly she waited and charged us extra!

RAY M. 
Rating:
4.0

Customer did not leave a comment.

TISHOND H. 
Rating:
5.0

Fix the transmission and clean the truck

Ali M. 
Rating:
5.0

Make sure area is cleaned out before renting out.

RODRICK T. 
Rating:
5.0

Ladies in the office provided excellent customer service. We will tell all of our friends.

Kevin F. 
Rating:
1.0

I was charged for a 2 day rental and 2 days of insurance I had the truck for less than one hour. When I went to return the agent was busy and assured me that she would check it back in and send me a receipt that day. She didn't and I just received the email and was double charged. Very upset and this was t taken care of and now I can't get them on the phone to fix it.

Kadie C. 
Rating:
5.0

Customer did not leave a comment.

BRUCE CRAIG S. 
Rating:
3.0

Customer service agent struggled a bit to complete the reservation especially since I had check in on line.

Anthony B. 
Rating:
4.0

Customer did not leave a comment.

Letoya L. 
Rating:
4.0

Customer did not leave a comment.

Lila B. 
Rating:
5.0

Passenger side wiper did not work

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
3.0

Customer did not leave a comment.

Stephen R. 
Rating:
2.0

Customer did not leave a comment.

Joshua H. 
Rating:
3.0

The truck that we rented didn't have any cold air conditioning and the handle for the window was broken. Had to drive it in 97 degree temperature for several hours dripping in sweat the way!!! Not fun!!🥵

ALEX M. 
Rating:
5.0

Counter agent was friendly and professional. Very nice lady.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

The rental agent on duty was courteous and very helpful. A pleasure to work with her

Charles B. 
Rating:
5.0

Nothing

Debbie S. 
Rating:
5.0

Nothing, it was great! The office person was very nice and professional, and the truck was perfect for a small storage clean-out.

Diana W. 
Rating:
5.0

Smooth and seamless process with no hiccups.

Kimberly B. 
Rating:
3.0

The cab of the truck has a leak above the drivers seat in one of the welds on the roof line and as we were traveling we hit a huge storm and water was pouring in to the cab down our backs.

Marcia B. 
Rating:
4.0

Good experience overall. I picked the truck up on Sunday after hours and two furniture dollies which I had asked for were not in the truck even though I was charged for them. Need to be reimbursed for them.

Susan B. 
Rating:
5.0

Customer did not leave a comment.

Kwame B. 
Rating:
5.0

Once again the staff personnel are knowledgeable, and were really very helpful to me, making our move a lot smoother.

Kelvin C. 
Rating:
5.0

Customer did not leave a comment.

Jobeth S. 
Rating:
3.0

Picked up truck after hours via mobile app. Truck was almost blocked in. Hard to get out. Ordered a dolly. No dolly in the truck. I had to drive there the following morning to pick up the dolly. That added to/from miles for my trip and added more gas money. Very disappointed. Never again U-Haul.

Brian D. 
Rating:
5.0

Nothing really. Only complain is you can't seem to get someone on the phone at least in my experience. But overall good service.

CARL B. 
Rating:
5.0

The manager was nice, and informative. So far no problems.

Steven L.  |  Reservation 
No reviews have been submitted for this location.

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