Customer Reviews for Champion Forest Self Storage
(Distribuidor de U-Haul del vecindario)

476 comentarios

14850 Cutten Rd   Houston, TX 77069

(281) 580-1532

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 5 p. m.
  • Sáb.: 10 a. m. - 4 p. m.
  • Dom.: 11 a. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(281) 580-1532

14850 Cutten Rd
Houston, TX 77069

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 5 p. m.
  • Sáb.: 10 a. m. - 4 p. m.
  • Dom.: 11 a. m. - 4 p. m.
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Blake C. 
Clasificación:
5.0

My experience was stress free, and Ronnie at this location is the reason. He was wonderful in getting me set up and in answering my questions. Will definitely return to this location.

Barbara S. 
Clasificación:
5.0

El cliente no dejó un comentario.

sYLVAIN F. 
Clasificación:
2.0

The app is not working correctly I tried for 20 min to upload pictures of fuel and odometer. Had to go into website to finish truck return.

Isaquiel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris P. 
Clasificación:
3.0

a customer should not have to "porter" a tralier to be parked out back very inconvient, and had to park.. very tight. I should have been allowed to leave it upfront where I picked it up moving around your rental fleet is not my concern

Chris B. 
Clasificación:
5.0

On site manager was very knowledgeable about the equipment. It was a pleasant experience and was in and out in a very timely manner! Will use this location again.

Osvaldo R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELE KOCH K. 
Clasificación:
5.0

Nothing comes to mind. The very professional and courteous employee was very helpful.

David F. 
Clasificación:
5.0

When I tried to return the truck with my phone by logging into my account, it would not let me share my location. The employee was very nice and helpful as we returned the truck.

Kevin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rubin R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendrick B. 
Clasificación:
5.0

Ronnie was very informative and helpful. 100/10 recommend, I will be renting from him again.

Blake C. 
Clasificación:
5.0

Self-check in and return process was frustrating. Directions for key retrieval were not clear. Told me to go to the key box but then asked did you find your truck? Clicked that and got a receipt not a lock box code. On return, the site would erase all previous information whenever a picture had to be added (site did not connect to my camera; had to reopen camera for each picture)

Ann G. 
Clasificación:
4.0

Checking in via cell phone is very difficult because it's hard to get a signal at this location. They should have a Wi-Fi easily available so customers can connect more easily. I wasted a lot of time waiting for a signal.

STACY P. 
Clasificación:
2.0

The incorrect truck was assigned and it made checking in virtually very difficult. Luckily, someone was in the office and could help. If not, I would not have been able to pickup the truck for my move.

Stacy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sergio F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert A. 
Clasificación:
5.0

Quick and easy. Very helpful getting hooked up. Easy in and out.

Jeff S. 
Clasificación:
3.0

I called to extend my reservation twice each time they recharged me a reservation fee. I had the U-Haul for 4 days I ended up paying almost $400. Not happy at all

Cherish E. 
Clasificación:
4.0

Fast and easy checkout, I had various scratches on vehicle and it was a great way to release myself from being responsible of the damage by pictures.

Jaime G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH W. 
Clasificación:
4.0

El cliente no dejó un comentario.

X B C. 
Clasificación:
1.0

Guys who helped in the office were condescending. Chose to do the uhaul gas so the staff can feel it up and they chose the most expensive one and I paid $100 for half a tank. Won't use this locations services again.

Ruby A. 
Clasificación:
1.0

Charged a cleaning fee when the uhaul was completely empty. Also had the attendant looked at the truck before dropping it over then I get a receipt with extra charges once I leave.

Sandy R. 
Clasificación:
5.0

Great customer service!

Veronica M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dallas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PENNY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA M. 
Clasificación:
4.0

Todo estuvo bien, no tengo sugerencias de mejoras

JORGE L. 
Clasificación:
5.0

Please keep doing the great job you are and reward your good employees for doing a great job taking care of your customers. The guy at my location did a super job.

Richard V. 
Clasificación:
5.0

El cliente no dejó un comentario.

HILLARY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Humberto L. 
Clasificación:
5.0

Great service!! Thanks Ronnie!!

NOVA B. 
Clasificación:
5.0

The lock was difficult to open. New locks that aren't so hard to release.

Kalin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK A. 
Clasificación:
5.0

El cliente no dejó un comentario.

vikram L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS W. 
Clasificación:
4.0

The truck smelled like cigarettes. Made me sick, but had to move.

Manoj C. 
Clasificación:
3.0

I did not receive my receipt texted to me as I was told. The same thing happened to me 4 months ago at different location. I do not know what I was charged. I do not like that. I think your per mile charge is outrageous.

KENNETH W. 
Clasificación:
5.0

Excellent service by personnel at store. Kudos to him!

LUIS H. 
Clasificación:
1.0

The clerk I found there was the rudest person I have dealt with. I had a mobil pick up that was a little confusing to a first time user and he refused to render any sort of help or explain how it works or how to use it. I will not use this location again.

Keegan S. 
Clasificación:
5.0

The Manager Ronnie is always professional and a pleasant person to work with.

KHA-SITY W. 
Clasificación:
5.0

Just make sure truck is Vacuumed out .

Tiffany F. 
Clasificación:
5.0

My response is the same as above as far as improving the customer experience. Ronnie the manager is absolutely fantastic with customer service. I guarantee you that he will exceed all expectations for anyone and everyone.

MITCHELL D. 
Clasificación:
5.0

Be more specific on the gas to use on the trucks

Justin S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ZUBAIR B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIELLE P. 
Clasificación:
5.0

Open earlier, close later.

CECILIA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cedric M. 
Clasificación:
5.0

Updated truck models.

Victor B. 
Clasificación:
5.0

The service provided was excellent, and the move went smoothly. ¡Gracias!

Andrew S. 
Clasificación:
4.0

This was the 1st of 2 locations I rented out a u-haul this past weekend. I must say this was a good place, but I am a bit upset that the boxes I bougt at this location were pretty pricey. The other U-haul location that I went to had the prices of the boxes ALOT cheaper. But overall my experience was good!

MARK F. 
Clasificación:
1.0

Representative charged us for insurance when we declined it twice then refused to refund when my husband called after seeing it on the emailed invoice.

ADRIAN M. 
Clasificación:
1.0

The employee cared very little for my needs as a customer. He assumed no responsibility as a U-Haul representative, stating at one point they they were not U-Haul representatives, they only sold / rented the equipmenbt. He did not listen when I told him the initial unit was unaccaptable due to tail light wiring issues, resulting in hooking up a faulty unit before changing to a different unit. He was lazy and apathetic. I very nearly left in search of different options.

Jeffery B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW J. 
Clasificación:
5.0

El servicio era rápido y Ronnie me trató muy bien

LEOPOLDO F. 
Clasificación:
1.0

Rude customer service. Charged for xtra day rental even though I was waiting for him to finish talking to customer and check me out.

MUHAMMAD R. 
Clasificación:
4.0

Be able to drop off rental at a different location

Monica W. 
Clasificación:
3.0

I needed a small van, I was at the cutter and 1960 location. They said they didnt have one even though there was 2 out front. So they made a reservation at this location. When I get there he said he doesn't have a van even though there was one our front. He rents me a 10 ft box truck that was way more than I needed. I needed to return a bbq grill to the store total of 10 miles driven. Then they charged me 46.00 for a truck that should have been 19.95 plus tax. I waived the insurance because I have full coverage. Next time I will rent from home depot

Patricia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK C. 
Clasificación:
5.0

The gentleman that helped me was so nice and accommodating! I called very last minute and they had no issue getting me a van with very little notice. He was helpful and kind. Explained all the ends and outs to me. Can't say enough great things.

LINDSEY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON ANDREW T. 
Clasificación:
2.0

Got the truck it was dirty in the back and the miles was off lil from my paper work

Dewayne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SYDNEY T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melanie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS C. 
Clasificación:
3.0

Truck needed repairs. rubber lining around the entire drivers side door was falling off. However the main issue was not a single place for tie downs, bungee cords, etc. We are currently rented (2) pods for 3 months which had 4 hooks from the top of the container to the bottom ever 3-4 feet.

Michael J. 
Clasificación:
5.0

Keep up the great work, everything was great.

Emily W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph W. 
Clasificación:
5.0

The man who helped me was super nice and very attentive. He had my uhaul ready and walked me through all steps needed.

ANA L. 
Clasificación:
5.0

Had a terrible experience when returning the truck after hours. The online application was kept bring the first page after completing step 4.

MOHAMMAD H. 
Clasificación:
5.0

The customer service i received was excellent from start to finished, will use this location again. Mrs. Harris

IRANELLIA H. 
Clasificación:
1.0

Overcharged on day rate and inspection fee

Elizabeth J. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
2.0

My pick up location was changed twice from the one I originally selected. I received a call letting me know about the first change. I was unfamiliar with the location so I called and was told they had no vehicles that met my reservation request. I had to call UHaul back to get the second location. I called the second location once it was assigned to confirm that they had the vehicle. The person said yes he had 2 on property as we spoke, but could not guarantee me that they would be there at my scheduled pick up time the following day. What are reservations for?

GLENN H. 
Clasificación:
4.0

We were missing equipment.

Connor L. 
Clasificación:
3.0

My pick up was less than smooth. U-Haul's app does not function properly. The male manager at this location is both rude and unprofessional. I don't like to do business with rude or discourteous people. The female employee was more cooperative and helpful though.

Syed K. 
Clasificación:
5.0

Very kind staff, Holly was especially helpful.

HARRISON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHRYN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARC M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROHAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT M. 
Clasificación:
5.0

Na

GAVRIEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Labaron W. 
Clasificación:
5.0

El cliente no dejó un comentario.

labaron W. 
Clasificación:
5.0

The nice set and kindest staff. Very helpful and friendly. We will always come back to them.

Denise K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Fabian C. 
Clasificación:
5.0

I wouldn't change a thing Mr. Ronnie was nice and stayed a bit late just to make sure I received the moving truck that I needed to stay on scchedule. AMAZING STORE MANAGER AND DISTRICT MANAGER- True Professionals.

Stacy G. 
Clasificación:
5.0

Always same level of excellent service

Najam K. 
No se han enviado comentarios para esta ubicación.

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