Customer Reviews for Chamblees Services
(U-Haul Neighborhood Dealer)

356 reviews

516 Mound Rd   Rockdale, IL 60436

(815) 272-2575

Office Hours

  • Mon-Sat: 11 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(815) 272-2575

516 Mound Rd
Rockdale, IL 60436

Services at this Location:

Office Hours

  • Mon-Sat: 11 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed

Show All Hours

  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Update the Google address for Google maps to the correct lot. Was worried you were closed or I had the wrong address, which I did. Other than that, the service was superb.

Peter Shukstor 
Rating:
3.0

I had to call them just leave for him to check in later. Other than a call no interaction.

SAMMY MCCLURE 
Rating:
5.0

Customer did not leave a comment.

Eric Hanson 
Rating:
5.0

Customer did not leave a comment.

Adolph Gasca 
Rating:
5.0

So I rented a trailer from my own Uhaul location. Obviously, I received nothing but first class top of the line customer service from myself!

STEPHEN CHAMBLEE 
Rating:
5.0

Great customer service and fantastic response to my phone calls. Best experience with a Uhaul dealer!

Michael Van Dine 
Rating:
5.0

Customer did not leave a comment.

Kathy McCormack 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Chesna 
Rating:
3.0

Hard to find on Google maps! The drop off location and the office are in different spots so we had to call to make sure we were in the right location.

Peter Dressel 
Rating:
5.0

Customer did not leave a comment.

Cynthia Muir 
Rating:
5.0

Customer did not leave a comment.

charles nolan 
Rating:
5.0

Nothing! Had a Great Experience. Mr. Chamblee was very helpful and professional. Would definitely recommend Chamblees Services if you need to rent a trk or trailer.

Michael Homberg 
Rating:
3.0

Customer did not leave a comment.

PATRICIA Potter 
Rating:
5.0

Customer did not leave a comment.

Chuck Storm 
Rating:
5.0

Excellent, Nicest people ever, went out of his way to help us out. Recommend very highly. If it is a choice use this location. Say hi to Steve for me.

Bob Cullison 
Rating:
5.0

Staff was helpful and explained all the details very clearly.

Cindy Orasco 
Rating:
5.0

Customer did not leave a comment.

Richard Adams 
Rating:
3.0

It was white powerd in the back of the truck

Taleshia Randale 
Rating:
4.0

Customer did not leave a comment.

David Dibartolomeo 
Rating:
5.0

The best experience I have ever had when renting a uhaul.

charles nolan 
Rating:
3.0

I like the sites where you actually have someone who can assist with hooking up the trailer. I will use one of those next time

Mike Reyes 
Rating:
5.0

Always ready to help. Great customer service.

Annette Duke-Williams 
Rating:
5.0

Customer did not leave a comment.

John Dactelides 
Rating:
4.0

Customer did not leave a comment.

Diana Martinez 
Rating:
5.0

Customer did not leave a comment.

Enrique Sanchez 
Rating:
3.0

Driving over thousand mile one way truck needs cruise control

Pedro Romero 
Rating:
3.0

I was towing a STOCK Jeep Wrangler with STOCK tires and the tie down straps were to short. I didn’t find this out until Sunday and the place I rented the car hauler trailer was closed. I was able to call Uhaul, and they told me to go 20 miles away and buy extension straps. They did work. I should of been notified that the straps may not fit larger truck tires. Two of the tires on the trailer were bald, but it still made the 1600 mile trip with out an issue.

Michael Blaha 
Rating:
2.0

Not have your customer have to move other trailers to get to the trailer they need and make sure the equipment is clean before the next customer rents it

Nathaniel Crider 
Rating:
3.0

Customer did not leave a comment.

Lewis Moore 
Rating:
5.0

dealt with vey kind man overthe phone

JOSEPH L MURPHY 
Rating:
5.0

Nothing , everything with the rental went smoothly and perfectly . I deffinitly will use this location again . Thank you

Steven Myers 
Rating:
5.0

Customer did not leave a comment.

Kenneth Jones 
Rating:
3.0

Customer did not leave a comment.

Monica Numjun 
Rating:
5.0

Outstanding service!

John Hopper 
Rating:
5.0

Customer did not leave a comment.

RICHARD PIETRZYK 
Rating:
5.0

Pick up was fast and easy

MARK BOYLE 
Rating:
3.0

No one was available to help with the hook up. I had to do it all myself.

Jose Valeriano 
Rating:
2.0

Address given is an office on a crappy dead end street where it was impossible to turn around, the Lot where we were instructed to leave the carrier was unsecured and poorly marked.

Zenon Stadniuk 
Rating:
5.0

Great customer service.

Jim Persin 
Rating:
5.0

Everything was fantastic. They were awesome and very helpful. Near main roads and the highway but not in a traffic heavy area was really nice. I will definitely rent from this location in the future.

Shaun Morrison 
Rating:
3.0

Wrong address sent me down one of the worst roads in Illinois.

LARRY EHRHART 
Rating:
5.0

Smooth process, helpful, professional.

Theodore Slowik 
Rating:
4.0

Customer did not leave a comment.

larry fischer 
Rating:
5.0

Very simple and easy to pick up. Uhaul website seems a little cumbersome but I have recently rented a few different items and used Uhaul help for loading and unloading in a different state and everything went as planned. I am very pleased with the uhaul experience moving out of state.

Tim Eaker 
Rating:
5.0

Customer did not leave a comment.

Shane Obrien 
Rating:
5.0

Great customer service. Picked up a car trailer to tow a car 750 miles. Trailer was in great shape and performed flawlessly. Will definitely use service again.

Kevin Riddick 
Rating:
1.0

This address does not house the trucks, there is another lot a multiple streets over that houses the trucks in a lot. There was no dolly to help move furniture as promised, and the truck was absolutely filthy on the driver's side. I did not choose this location initially, either. I was moved to this Rockdale location from a Joliet location. I would never recommend anyone pick up from this location again. It was difficult to find and the addresses did not match up, which is dangerous to a woman driving alone, which is what happened to my girlfriend. This entire venture was irresponsible and potentially dangerous.

COREY DIAB 
Rating:
5.0

None

dave burgeson 
Rating:
5.0

Everything was fine

John Grote 
Rating:
3.0

That enclosed 6x12 trailer really needs a jack on it, it's way too hard to pick it up and do anything with it by yourself. Almost hurt myself a couple of times putting it on the hitch. I had to leave it on the ground when I dropped it off because I simply didn't have the strength to pick it up and place that weird stand thing under it

David Coleman 
Rating:
5.0

The gentleman met us on a Sunday afternoon helped me unhook. Very nice and helpful.

CARL ULLIAN 
Rating:
5.0

Customer did not leave a comment.

Daniel Dolce 
Rating:
4.0

Problem with google maps redirecting location ! Had to look for location blocks away happy I saw the U-Haul trucks in front.

Daniel Fisher 
Rating:
5.0

Steve was excellent and was a huge resource. Friendly and very helpful.

Jonathan Fields 
Rating:
5.0

Customer did not leave a comment.

Yolanda Norris 
Rating:
5.0

Steve was very professional, friendly, and helpful with my rental experience. I strongly recommend Chamblees Services in Rockdale, IL to anyone who needs to rent a truck or trailer. Your experience will be stress free.

Michael Homberg 
Rating:
5.0

Steve is a great employee!! Could not have been better! I will continue to use his location he’s the best

Greg skelly 
Rating:
5.0

Customer did not leave a comment.

THOMAS LEETH 
Rating:
4.0

Rental experience was great. Trailer description was misleading though. There’s a choke point at the trailer entrance of 4’ 9”. The description describes it as a ramp width of 4’ 9” and the trailer is described as being 6’ wide. You got me good UHaul.

Robert Boege 
Rating:
5.0

Customer did not leave a comment.

Julie Ziga 
Rating:
5.0

Customer did not leave a comment.

charlene hawk 
Rating:
5.0

Customer did not leave a comment.

Kenneth Browne 
Rating:
5.0

Customer did not leave a comment.

Michael Guchess 
Rating:
4.0

Customer did not leave a comment.

Victor Davila 
Rating:
5.0

Customer did not leave a comment.

Ira Scott 
Rating:
5.0

Sammy was fantastic, just keep doing what you're doing!

Di'andre Yates 
Rating:
4.0

Customer did not leave a comment.

Aaron Whitener 
Rating:
5.0

The owner was very helpful getting me truck and 2 wheel cart. Helped walking me thru the online pickup and drop off. Had exactly what I needed. And at the most reasonable prices.

Jerry Keene 
Rating:
5.0

Everything worked out fine. I'd recommend this dealer anytime. Thank you!

Steven Speakman 
Rating:
5.0

Customer did not leave a comment.

Terryl Ward 
Rating:
1.0

Customer did not leave a comment.

ALEXANDRIA BROWNE 
Rating:
5.0

Customer did not leave a comment.

Michele Kwarta 
Rating:
1.0

It was Chamblees that i have a problem with the actual U-Haul customer service was horrendous.....i rented a truck closer to my house 3 weeks in advance online and i needed it for a week and 3 days before i picked it up to move my entire house and livelihood scheduling called me and said they dont have the avalibilty to rent me a truck anywhere for 7days after battling for 15min they moved it around and found a 26' for 4 days at chamblees in rockdale as i hung up the phone the very rude "regional manager" mumbled "your not getting my truck that long" which is absolutely ridiculous so i bit my tounge so i wouldnt have further problems and if the availability isnt there for these trucks why the hell would you make more than "4" days an option, so i picked it up and had to rush to get stuff done then today i was sheduled to return the truck at 4:45pm chamblees called me and explained that the truck was booked for 1pm and he needed it back luckily i was done and he explained he didnt know why uhaul did that because they can see the sheduling when the do it but low and behold they still managed to screw it up and make me more stressed than i already was with uprooting my entire life and unpacking it somewhere else i dont know what schduling department takes care of central illinois but they absolutely suck and i will never use uhaul ever again and will steer everyone i can away from them.....now i know why they were cheaper than everyone else you get what you pay for

Wesley Trammel 
Rating:
5.0

Very happy

Raul Toledo 
Rating:
5.0

Customer did not leave a comment.

Andrea Rigsby 
Rating:
5.0

Customer did not leave a comment.

Christopher Kuk 
Rating:
5.0

The customer service received was phenomenal and makes me very comfortable and confident in recommending and/or choosing this location if/when needed in the future. The extra effort consistently displayed when taking the time to quickly respond and answer calls and texts could not have been better. I was wonderfully impressed by the service from start to finish. Very well done. Thank you! Chris J.

Christopher Jablonski 
Rating:
5.0

The service was great. Had no problem all my questions was answer! The owner was very nice and helpful made sure I had everything I needed definitely recommend this location!

Rachel Lewis 
Rating:
4.0

Customer did not leave a comment.

Larry Sakellaris 
Rating:
3.0

Trucks parked haphazardly all over so that drop off was less than accommodating.

STACEY VALLARTA 
Rating:
5.0

Wonerful experience great communications

greg skelly 
Rating:
3.0

Have offices open, I picked up the trailer and dealt with someone over the phone, poor customer experience.

Collin Volpe 
Rating:
5.0

Absolutely nothing it was easy fast and so helpful never had service like this

Jaber Derbas 
Rating:
5.0

Nothing everything went smooth.

TOM FERDILE 
Rating:
5.0

Customer did not leave a comment.

Otis Smith 
Rating:
5.0

Great price , very friendly and he always responded in a timely. Perfect experience, nothing could have gone better!!! Thanks

Raymond Guinto 
Rating:
5.0

Customer did not leave a comment.

Steve Chamblee 
Rating:
5.0

Great

JOHN VALDEZ 
Rating:
5.0

No problem equipment well maintained

Michael Allen 
Rating:
5.0

Customer did not leave a comment.

JAYLIN CARUTH 
Rating:
5.0

Customer did not leave a comment.

Selena Chin 
Rating:
5.0

Very nice friendly guy. And very helpful.

Charlene Heelan 
Rating:
4.0

Very pleased with the service and the equipment will go back again

john jurgevich 
Rating:
4.0

Customer did not leave a comment.

David Muncey 
Rating:
4.0

The customer service representative was very patient and helpful. The entire process was much easier to use than I have in the past.

Louis Vasquez 
Rating:
3.0

Customer did not leave a comment.

Allan Zinovik 
Rating:
5.0

Not a thing all went well

Antwone Stewart 
Rating:
1.0

I rented a trailer from this location. When I got there the trailer was blocked in by another truck. It took 35 mins for someone to come out and move it because they didn't have the key. Waste of my time. The tires on the trailer were also dry rotted. Not exactly what you want to be towing a car with. Would recommend going to another other location over this one

jamelin jones 
Rating:
5.0

They were awesome to work with!! They were so accommodating and so welcoming! They are a wonderful face of UHaul! I had tried a couple of other locations prior to reaching out to them and have to say I was very disappointed in UHaul. This location certainly redeemed your company! I would go out of my way to go back there and to recommend them to everyone I know!

JAMES MATTOX 
Rating:
4.0

Customer did not leave a comment.

Milton Johnson 
No reviews have been submitted for this location.

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