Customer Reviews for CES Towing & Recovery
(U-Haul Neighborhood Dealer)

499 reviews

340 Cox St   Roselle, NJ 07203
(use Amsterdam Ave entrance)

(908) 998-2411

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(908) 998-2411

340 Cox St
Roselle, NJ 07203
(use Amsterdam Ave entrance)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Nikolas J. 
Rating:
3.0

Customer did not leave a comment.

ANGEL S. 
Rating:
4.0

Because of lack of the trailer I ordered I was upgraded to a 6X12 with surge brakes. I had never driven one with surge brakes. I should have been asked if I knew how to drive with them and should have been told how to adjust them and use them. Also I was not told it was an upgrade when I was contacted and since the trailer was heavier that I would have to have less of a load. Fortunately I had only a light load.

GARDNER P. 
Rating:
5.0

agent that help me in Roselle was very knowledgeable and suggested a different size of trailer that actually was correct and help my move much faster. thank you for the suggestion and quick check in

noel G. 
Rating:
4.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

Beatrice J. 
Rating:
4.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

DORIS N. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA L. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

JULIO C. 
Rating:
5.0

Customer did not leave a comment.

Jaclyn V. 
Rating:
5.0

Customer did not leave a comment.

Vladimir R. 
Rating:
4.0

Customer did not leave a comment.

Miriam F. 
Rating:
5.0

Not happy with your General policy …I reserved the truck with the understanding it would be waiting for me when I showed up. The night before I was to pick up the truck, I received a call changing the location to Cox street, I told the uhaul representative that changing the location was fine and that I would pick up the truck between 7:30 and 8:30 am. I showed up at 8:20 and my reservation had been cancelled…it's a good thing there was a worker on sight who was able to reopen my reservation after a few phone calls and numerous texts.

James Q. 
Rating:
5.0

Customer did not leave a comment.

George A. 
Rating:
1.0

They are a tow company I kept the trailer for 1 extra day they tried to charged my card $606 and the show up to my business with tow truck to take the trailer and tried to take my stuff that was on trailer. Even the cops said you have to give them the trailer but that's ridiculous and straight greed.

Alain S. 
Rating:
4.0

Not a very inviting area as the shop is rundown and is basically run by a towing company and we could not enter the building until the guy came to help us. Hardly any room for them to park/store the U-Hauls. That being said, the man was very helpful with a great sense of humor and had us on our way very quickly. He also provided directions for us since the 26ft truck could not go under those small bridges. We also received a brand new truck just out of production. However, the A/C did fail on the truck towards the end of our trip.

MICHAEL W. 
Rating:
5.0

The gentleman who helped me was great, when I arrived he had multiple customers there and the phone was ringing. His patience and professionalism showed as he managed each person efficiently.

Joshua L. 
Rating:
5.0

Customer did not leave a comment.

Carol B. 
Rating:
5.0

I was charged $5.00 for SafeTrip which I did not order. I don't understand what the Environment fee of $1.00 was for or the $5.00 NJ Domestic Security Fee either. Otherwise everything else was great. My truck was ready, clean, and return was easy. If you're in Linden. Roselle, or Cranford, this is the Uhaul to rent from.

MICHAEL B. 
Rating:
3.0

Customer did not leave a comment.

DEVANAND B. 
Rating:
5.0

Staff was kind , helpful and professional.

ISRAEL P. 
Rating:
5.0

Buxtons U Haul in hopewell nj was excellent in helping me locate a much needed 10' van. The pick up site was the Motel 6 on Rt 1 in Lawrenceville NJ. The van was not there and the rude agent refused to explain or help me. I went back to Buxtons and “Kristi Reading” worked with me along with Emily@traffic (866-801-3208) to find the only available 10' in Roselle NJ. almost 40 miles from my location. Because of the desperate I made the trip. Emily said she would apply a $50 credit and additional 70 miles free miles. Because of both Kristi and Emily I would definitely use and recommend Uhaul........the woman at Motel 6 would have ended any chance. Sorry for the lengthy reply, but the rental real urgency attached to it. Thanks

KENNETH B. 
Rating:
4.0

I have dealt with this location before and was and still satisfied with their service. Reasonable and accommodating. I will use they again if need be and highly recommend them to anyone.

ARLEEN M. 
Rating:
5.0

This is a very clean, efficient location. No improvements are necessary. We were very happy with the service and would use it again. I am a repeat customer.

Jeanne L. 
Rating:
5.0

Check in was pretty quick and the people that checked me in and helped with the trailer we're nice. Thank you.

ARTHUR H. 
Rating:
4.0

Even though I was missing additional tools I paid extra for, it was quick and easy to book. I was suppose to also get a call back about my total fee but never did. 4/5 experience

Christopher S. 
Rating:
3.0

The parking situation is just not very conducive to having to pick up your truck. I struggled to find parking while my boyfriend got everything settled. Other than that, the people were very friendly and the truck was maintained well

Isabelle S. 
Rating:
4.0

Customer did not leave a comment.

Pavel L. 
Rating:
4.0

Customer did not leave a comment.

RICHARD D. 
Rating:
3.0

The only reason I would not recommend is because there is no onsite parking. It's a busy street and you have to leave your car on the side street. When I returned the truck that evening it was really dark and then I had to walk to my car on a nearby street. Didn't feel safe.

ALISHA M. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

Antonio M. 
Rating:
4.0

Customer did not leave a comment.

Juan C. 
Rating:
5.0

Easy transaction… hooked trailer up for me and checked all safety (equip, brakes, turn signals and lights) Fantastic

bian M. 
Rating:
5.0

Customer did not leave a comment.

remarkable F. 
Rating:
5.0

Very courteous service at this location.

Hans N. 
Rating:
5.0

Customer did not leave a comment.

Julius D. 
Rating:
5.0

Customer did not leave a comment.

Blas S. 
Rating:
1.0

Three experiences recent in 2021 with UHaul were very poor - installation of my trailer hitch early in the year, a trailer rental through my nephew Dante Ardolino and the most recent trailer rental. Your company's customer service is not good.

JUSTIN A. 
Rating:
4.0

The representative at CES towing was very polite and willing to accomodate my reservation. Also the car hauler trailer I rented was not only just 1 month old but equipped with safety features not found in other trailers from other brands. Overall I had a great experience.

LUIS L. 
Rating:
5.0

Super friendly environment, clean and organized. The staff was very helpful, I will definitely recommend this location with my eyes closed and for now on it will be my first and only choice.! Thanks

Grechely L. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO F. 
Rating:
5.0

Customer did not leave a comment.

Dillon R. 
Rating:
5.0

Customer did not leave a comment.

TODD MITCHELL A. 
Rating:
5.0

Customer did not leave a comment.

MEGAN D. 
Rating:
4.0

The ordered extras were not what was purchased but the customer service to rectify it was great and brought peace to the process.

ANGELA S. 
Rating:
5.0

Love the customer service, and the friendly clerk. Made me feel as if I've known her for years!

FRANCISCO C. 
Rating:
2.0

There should be a sign where to park rentals.

JONATHAN J. 
Rating:
4.0

Customer did not leave a comment.

Jose A. 
Rating:
5.0

Nothing everything was great. The man that helped me was professional and helpful.

Kina W. 
Rating:
5.0

Customer did not leave a comment.

Humberto G. 
Rating:
3.0

Place was closed don't know how deliable

Robert A. 
Rating:
5.0

Great customer service!

Ikia T. 
Rating:
5.0

Nothing everything was outstanding

Zenobia J. 
Rating:
5.0

Excellent customer service! Gary was amazing!! So helpful! Highly recommend this location.

Yribelda Q. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

JOHN J. 
Rating:
5.0

Customer service and the place is excellent. I will go to the place to rent again

Marlon S. 
Rating:
5.0

The trailer had a blowout. I was delayed getting to my destination in time to drop the car off at a location that was only there for a limited time Saturday.....then not again until Wednesday the 25th. I was told I wouldn't be charged for the extra day. I found a repair place when the tire and rim blew out and got approval from uhaul to pay the vendor directly and then submit my receipt to the drop-off location to receive a reimbursement for my expense. The very rude gentleman at uhaul in St. Pete not only made me wait until he moved all his trailers around in the lot....after all that time waiting he then tells me that's a corporate thing....we don't do that here!!! I then called your customer service and waited on hold for 45 mins until I was disconnected by the person that came on the line. This was the worst customer service I've ever seen.

Daniel H. 
Rating:
5.0

Great customer service!

Edward W. 
Rating:
4.0

Urban area with little parking but the personnel were right there to help us.

Dargan G. 
Rating:
5.0

Replace wiper blades fix the check engine light

Frank G. 
Rating:
5.0

Customer did not leave a comment.

Angel F. 
Rating:
5.0

I got a cardio workout going up and down the stairs, but the people that were very very nice. I will definitely come back if I need them

Jeffrey C. 
Rating:
1.0

I've never hooked up a trailer before and the one person in the office didn't know how either. I now know it is super easy, but when the clerk said to me: "we will learn together" I was really upset because my son was driving the trailer a far distance and I thought it may be hooked up right or not...and the clerk could not have cared less for the well being of my child. And because it is so easy, if she is left in the office alone, why didn't someone train her to do it so that she could have been confident when a person with no experience shows up in the office. I was very disappointed, there were other issues as well, Will never go there again. fortunately, two very kind other customers, helped me hook of the trailer.

Anne R. 
Rating:
5.0

Rob was more helpful, kind, and concerned for my family than any of the Uhaul customer service representatives I've dealt with in the last couple of weeks,

Joseph C. 
Rating:
5.0

I liked how easy and fast all the process was.

Nelson C. 
Rating:
5.0

Customer did not leave a comment.

EUGENIO R. 
Rating:
5.0

No comments, everything perfect.

ADAO D. 
Rating:
5.0

Everything is good excellent job ty

Justo A. 
Rating:
5.0

Customer did not leave a comment.

Gilberto R. 
Rating:
5.0

Customer did not leave a comment.

Alfred N. 
Rating:
2.0

There are hidden charges added in the end. One was motor vehicle tax $5. What's that for?

Carol E. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
1.0

WORST experience ever!!!!!!! Very nasty to me tried to blame me for their own fault of an issue I had. Hung up on me several times. HIRE NEW EMPLOYEES except for Joe and Gary. You can call me so I can share my awful experience. (973) 980-5481

Janice G. 
Rating:
2.0

Both the pick up and drop off locations were fine. However, the genuinely horrific experience we had with U-Haul canceling our truck several times the week of the move, including the morning of, made the entire U-Haul experience disastrous at no fault of the pick up or drop off. That said, there were minor issues at both facilities.

Alex H. 
Rating:
5.0

The young lady at the desk was very personable and professional. Overall smooth service.

Anthony B. 
Rating:
5.0

This review is more about my experience with U-Haul's customer service - than the actual rental of the truck, which unfortunately, did not go as planned in the beginning. Bottom line is that I had to go to 3 different places before I could find the 26 feet truck that I had reserved. Having said that, I have to admit that I had never dealt with such a superb and sincerely concerned about me getting a truck, customer support representatives before! I spoke with 4 different scheduling managers. They each tried to help me get a truck, regardless of geographical boundaries. I lived in NYC but for personal reasons, I reserved my truck out of Newark, NJ. They were very polite, very understanding, and they really went out of their way to help me find the size of truck that I needed for my move. But what really took me by surprise and made it all worth the minor inconvenience is that after I got to Florida and sent an email to their customer service, within 3 hours, Mr. Nick Mara, I believe a supervisor, judging by the way he was talking, was on the phone with me. He explained to me that because so many people are moving out of the NY/NJ area, and very few people are moving from Florida to NY, they have to depend on their customers for when they will be dropping their trucks off and at which location and etc.. Obviously, that made a lot of sense but I was not aware of that when I wrote my email. Nonetheless, he was very apologetic about the inconvenience that I had experienced and he went out of his way, to make sure that I was happy with the resolution - and I was!!! Thank you Mr. Nick Mara and it was a real pleasure talking with you!

Dino G. 
Rating:
5.0

Customer did not leave a comment.

Gary F. 
Rating:
4.0

Uhal customer service is absolutely atrocious. 45 minute wait because the app doesn't function properly

HUSSAM A. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
4.0

Customer did not leave a comment.

Jamila J. 
Rating:
5.0

you have the best customer service team at this site and i hope you recognize their efforts / invaluable! Gary is always available to support customers needs even on his days off!&&@ incredible leadership behaviors

EDUARDO C. 
Rating:
1.0

I rented the truck for one way and was told when I got there that I'd have to return the truck to that location which ended up costing me double! I had no choice but to take the truck because I had an appointment to pick up furniture from a near by location. I had to travel over 50 miles to return it!!!!The truck had high mileage and you felt it as it shook. The lock doesn't work on the driver's side. What else can I say, the worst experience from U-Haul that I've had in 20 plus years that I've been renting

Solomon A. 
Rating:
5.0

Customer did not leave a comment.

Julian N. 
Rating:
5.0

As an active memeber for the Borough of Roselle, I want to thank the guys and girls at C.E.S. Their business makes a huge difference to the Boruogh and to the community. Having them in our town is a pleasure and willl be recognized for all that they do. The vehicle was clean , smelled good, and they even stayed open late for me to arrive and get me the truck for a community event!

NAZEEK H. 
Rating:
5.0

Im repeated customer, they always friendly and helpful, thank again

silvia V. 
Rating:
5.0

Great Customer Service!

Traci L. 
Rating:
5.0

Customer did not leave a comment.

Shanice C. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY C. 
Rating:
5.0

I will tell you that the Rep that helped me made sure that the trouble I had and had to deal with was compensated to me. My U haul experience was terrible until I walked into the office and felt a different atmosphere already! Thank you guys “and girls”

Danny M. 
Rating:
4.0

Customer did not leave a comment.

Laura M. 
Rating:
5.0

Customer did not leave a comment.

LISA D. 
Rating:
3.0

Woman who waited on us for pick up was extremely slow and could not explain safe tow adequately or correctly. Was unsure of what she was doing and had to wait for confirmation from location manager. No tow hitch locking mechanism was available for sale so had to stop at a home depot to purchase one.

Steven G. 
Rating:
4.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Joel G. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

The lady who took care of us was really nice and friendly. She was very helpful.

Giorgino C. 
No reviews have been submitted for this location.

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