Customer Reviews for Centre Auto Carland
(U-Haul Neighborhood Dealer)

Rating:

2.0

We were told to call a number when we got into Montreal but the number went to a voice mailbox that was full, and the message was all in French which we did not understand. We subsequently tried to call over the next 2-3hrs as we unloaded the truck and no answer. Also, no one answered the number at the the location number on Google so we had no one to contact when the battery to the truck died. It made for a very stressful end to our long trip. The one bonus was the person who took the truck from us was VERY helpful and understanding. His kindness was very much appreciated.

Rating:

5.0

Open more hours

Rating:

2.0

Lots of hidden costs that were mentioned but they are written in the long contract 25$ charge for not folding the blanlets???

Rating:

5.0

Easy process. Thank you for making it this easy.

Rating:

3.0

I only did key drop off, no personal around.

Rating:

3.0

We were able to make the return pretty easily by dropping the keys off. However there was no one there to actually help us or answer any questions. Was pretty strange for a auto dealership. We ended up getting instructions via a ring doorbell to drop our keys off in the box and that they would be back in a few hours to verify.

Rating:

4.0

I wasted a lot of time when I came to pickup the truck because I had to upload my driving license with my phone. I think that this could have been done before from my computer or my phone so everything would have been ready.

Rating:

4.0

U-haul's location is convenient and time-saving.

Rating:

5.0

Overall excellent service. Improve your pick up experience by doing the ID process in the days before.

Rating:

1.0

At first, I did a garanted reservation at auto Bernier who advised me at 8pm by text message that my reservation was on repair and I wouldn,t have my truck at 8 am as promised. No call. I had to call myself to have update and provide help to find another truck. When we arrived at the truck (12h30), the guy at the facility told me that I was lucky because he wasn't supposed to be there and I wouldn,t be able to get the truck otherwise. I asked for the 50$ garanty reimbushment and he couldn't tell me how to get it. I'm really desapointed by this rent. Also, I asked for 6 blanket and there were only 5 in the sealed carriage...

Rating:

1.0

J ai pu avoir mon camion à 10h00 alors que j avais réservé à 7h00 je ne vous recommanderai jamais

Rating:

1.0

J'ai eu de la difficulté à avoir mes clés dans la petite boîte (stress supplémentaire) je n'avais pas l'équipement demandé à l'intérieur du camions... frustration supplémentaire, plus de temps pour mon déménagement Inacceptable Il ne restais plus d'essence dans le camion (vais-je manqué d'essence) stress supplémentaire. Pas très bonne expérience.

Rating:

5.0

good

Rating:

4.0

No one was there when I went to drop off the truck at 2pm even though they closed at 4:30, and there was no instructions as what to do. Perhaps a little note on the door?

Rating:

5.0

I can say nothing to improve the service. I had an impeccable experience.

Rating:

3.0

During business hours, there was no one there to receive vehicle or direct to correct parking location for the return.

Rating:

3.0

The real answer is yes and no....the 24/7 program is a bit of a pain, however the individual at this location was awesome over "Ring"

Rating:

2.0

I was charged for utility dolly I haven't request or use. After driving less than 700 meters from the pick up location the gas indicator showed up that the level of fuel is low.

Rating:

3.0

Je pense que le système de carburant doit être changé pour adopter le système du plein. J'ai par exemple mis plus d'essence qu'il n'en fall

Rating:

4.0

Je trouve que Le diable pèse beaucoup. Il ne m'a pas servi. Mais plutôt il occupait inutilement l'espace.

Rating:

5.0

Very friendly

Rating:

3.0

My comments aren't for the locations themselves, but with UHaul overall. Both the pick up and the drop off locations that I had selected online were changed on me last minute. I would have thought that a company like UHaul would have better track of what equipment would be available at which location.

Rating:

5.0

merci uhall

Rating:

5.0

Thank you for the quick drop off experience and thank you for your advice for a new Montrealer.

Rating:

5.0

the automated system for unlocking the vehicle is not user friendly. I did not receive a proper explanation regarding setting up an online account. Luckily the agent at Centre Auto Carland came to help me before his opening hours.

Rating:

4.0

We drove from BC to Quebec in a 15 foot truck. Truck was clean and reliable and had no problems.

Rating:

5.0

Excellent, gorgeous customer service.