Customer Reviews for Central Valley Collision Repair
(U-Haul Neighborhood Dealer)

424 reviews

250 S Burke St   Visalia, CA 93292

(559) 334-3052

Office Hours

  • Monday - Friday:
    8 am - 12 pm / 12:30 pm - 5 pm
  • Saturday:
    8 am–12 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(559) 334-3052

250 S Burke St
Visalia, CA 93292

Services at this Location:

Office Hours

  • Monday - Friday:
    8 am - 12 pm / 12:30 pm - 5 pm
  • Saturday:
    8 am–12 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Jen Murray 
Rating:
5.0

Locations like these, make it so much nicer than having to deal with all the corporate BS that goes on at those other locations. This is excellent.

Wayne Girard 
Rating:
5.0

Customer did not leave a comment.

Cindy Howell 
Rating:
5.0

Pedro is excellent at Customer Service

Joan Smith 
Rating:
5.0

Customer did not leave a comment.

THOMAS RABON 
Rating:
5.0

Customer did not leave a comment.

Yvonne Baker 
Rating:
5.0

Customer did not leave a comment.

Tamara Wingo 
Rating:
5.0

Customer Service is excellent Easy to rent and return

Joan Smith 
Rating:
3.0

Customer did not leave a comment.

lawrence watkins 
Rating:
5.0

Customer service was really good, best Uhaul experience so far.

Joan Smith 
Rating:
5.0

The night before I was to return my rental, I received a call from UHaul. They told me that the Burke St facility in Visalia was not accepting returns so I would have to return the truck to the facility on Mineral King Ave. I thought this was strange so I called the Burke St facility and they said they are accepting returns. I returned the truck there since it was much more convenient for me. They said it was very strange that I received the call regarding where I should return it.

COLLEEN BLISS 
Rating:
5.0

Everything was great. The rental was smooth and dropping off was super easy. I'll definitely come back here for my next rental. Thanks!

Jesus Rodriguez 
Rating:
5.0

Customer did not leave a comment.

adam valdez 
Rating:
3.0

Thanks

Michael Casas 
Rating:
5.0

What a great location. The attendant was awesome and helpful. The location clean and nice. The U-Haul was ready to go. This is my go to spot for U-Haul.

Joel Arjona 
Rating:
5.0

Customer did not leave a comment.

HILARIO Herrera 
Rating:
5.0

Dropped off using online system. Easy Peasy 🫛

Brian Alvarez 
Rating:
3.0

Customer did not leave a comment.

Chris Forsyth 
Rating:
1.0

Didn’t receive the requested additional items. I had to spend an hour and a half going to another location to pick up an appliance dolly and furniture mover. They didn’t have a furniture dolly. Got charged by both locations. Never did get a furniture dolly. Never use Uhaul again.

Jeremiah Groff 
Rating:
5.0

Customer did not leave a comment.

Roxanna Espinoza 
Rating:
3.0

Excessively expensive

alissa kennedy 
Rating:
5.0

Quick and easy.

Haley Velez 
Rating:
5.0

Fast, courteous service. Thank you

Peggy Tristao 
Rating:
5.0

The gentleman ran the UHaul solo. He was very professional , courtesy. He did not try to "nickle and dime" a customer. He offered products and service that he felt that we may need.

Alisia Lee 
Rating:
3.0

Customer did not leave a comment.

Robert Green 
Rating:
5.0

Customer did not leave a comment.

Victor Cardenas Escobar 
Rating:
5.0

Customer did not leave a comment.

barbara Crook 
Rating:
5.0

Customer did not leave a comment.

Juan Rivera 
Rating:
5.0

everything is excellent Thank you.

David Isquierdo 
Rating:
5.0

Customer did not leave a comment.

Barbara Flaming 
Rating:
5.0

Customer did not leave a comment.

Emily Massrey 
Rating:
5.0

Customer did not leave a comment.

patricia Botello 
Rating:
4.0

Customer did not leave a comment.

Orville Rhoton 
Rating:
4.0

Customer did not leave a comment.

Sidney Tenhet 
Rating:
5.0

Customer did not leave a comment.

Brian Boyd 
Rating:
5.0

The representative was very helpful.

Siglo Davis 
Rating:
5.0

The gentleman who helped me was very nice. Highly recommend!

Steve Vilhauer 
Rating:
3.0

The location I had my initial reservations was a horrible experience. When I arrived to pick up the trailer no one was there, I called multiple times but no one answered. I had to call the 800 number and drive out of my way to another location to get a trailer. I was very disappointed, it cost me time and money. The Burke st. Uhaul employee was very helpful but overall a negative experience using Uhaul!

Jason Carr 
Rating:
5.0

Excellent location to pick up your U-Haul! Customer service was top notch, clean equipment and very detailed check in experience. Recommend 100%!

Manuel Montero 
Rating:
5.0

No need for improvement! I’m very pleased with the services I received with UHaul! All involved Deere very friendly, professional, & went over & beyond to fulfill my needs & concerns! Thanx!

Francine Chavers 
Rating:
5.0

Customer did not leave a comment.

Amanda Ross 
Rating:
5.0

The only problem I did have was that the windshield wipers were streaky when I had to use them.

David Wagstaff 
Rating:
3.0

The drop off is apparently behind the building and it's written on the door that if you return to the wrong place you will be billed $20. But the problem is that the last part of turning in your rental is dropping off the keys. So I had logged my mileage and gas and parking location when I had to move the truck.

Leona Battle 
Rating:
5.0

Customer did not leave a comment.

Joseph Gonzales 
Rating:
4.0

Customer did not leave a comment.

Cindy Anzaldo 
Rating:
5.0

Excellent service, polite service writer, clean shop.

Louis Compagno 
Rating:
1.0

Employee checked my lights & let me leave without informing me that I had no tail lights. Since I was supposed to be driving at night, and was 100 miles away when this was discovered, I had to return home & wasn’t able to use the trailer. It was a complete waste of time & money.

John McKay 
Rating:
2.0

Waiting for 20 minutes and was ignored. Eventually left the key on the table and walked out with no help

Joshua CAIN 
Rating:
5.0

The counter man was great! All uhaul locations should be so lucky as to have someone as easy to deal with!

Keith Wattles 
Rating:
5.0

Quick and easy and great customer service. Will only use this location only.

Rashanda Alonzo 
Rating:
5.0

Customer did not leave a comment.

Stephanie Johnson 
Rating:
5.0

Wonderful experience. I would rent from this location every time I get a Uhaul

Nicholas Vargas 
Rating:
5.0

Just keep doing what they do...

Gordon Petersen 
Rating:
4.0

None

Dwight Curry 
Rating:
5.0

Customer did not leave a comment.

Loreto Pascua 
Rating:
5.0

Night and day difference between the other location in town....they guy at the bruke location was friendly helpful and just an overall nice guy...

Dustin Lewis 
Rating:
5.0

Pedro knows what his doing ! Great costumer service !

Myla Sanchez 
Rating:
4.0

Customer did not leave a comment.

GARY YENTES 
Rating:
1.0

Customer did not leave a comment.

brandon green 
Rating:
5.0

Customer did not leave a comment.

Gurbinder Toor 
Rating:
3.0

They don’t have Dollie’s for rent. No key Dropbox. They were good in discounting my rental due to the gas line being cut. Not their fault but it took 2 1/2 hours of our rental and I had yo pay drivers during that time

steven verreras 
Rating:
5.0

Take care of the next customer just like I was. Great service with attention to detail. I will rent there again.

Carey Mcclellan 
Rating:
3.0

Make sure that the inspection is correct. Mileage was off and gas level was wrong. As well the cab area was dirty with dry mud inside. The truck in back was also very dirty. I had to sweep it out before I loaded my stuff.

DENISE PINUELAS 
Rating:
1.0

Horrible experience. It literally took 1 hour and 50 min to return the 15 footer and pickup the 10 footer via the app and the website. Kept either giving errors over and over or kept saying link expired Was on the phone for an hour and half until customer service finally did the return on their end and then helped with the pickup

Ladan Zinati 
Rating:
4.0

Both locations were very helpful and friendly. I would recommend following the instructions on line for fast and easy options.

Ernest amato 
Rating:
5.0

Customer did not leave a comment.

Joseph Gonzales 
Rating:
4.0

Customer did not leave a comment.

Roger Wibbels 
Rating:
1.0

Customer did not leave a comment.

Ashley Verond 
Rating:
1.0

Lock box for drop off key-out of sight. Lock on back of Uhaul broken

Tasha Mata 
Rating:
5.0

Great staff. We picked up after hours by mobile phone, but upon our return, the staff was great and made everything very easy and quick.

Gilbert Noriega 
Rating:
5.0

Pedro was a perfect representative and great customer service. He was polite and very friendly. I highly recommend this location if anyone wants to rent from U-Haul. He is good for the company and an important asset to your company Good help is hard to find you don't ever want to let him go

Efren Quinones 
Rating:
3.0

The passenger mirror moves with movement doesn’t help when you can’t switch lanes because you’re unable to see if someone is next to you.

Angelina Perez 
Rating:
4.0

Customer did not leave a comment.

Marco Jimenez 
Rating:
4.0

Customer did not leave a comment.

Pedro Romero 
Rating:
1.0

The past 2 times I’ve returned a one-way uhaul at this location they’ve told me to drive to a different location to drop off as “their lot is full.” When I get to the other location they tell me they’re full too. It is an incredibly frustrating experience and I will not use uhaul again because of it.

Herman Chatrath 
Rating:
1.0

When we arrived to pick it up, we had to wait an hour or so since nobody was there. On the road, we had gotten a flat tire, and attempted to use the SafeTrip which was supposed to be 24/7 service, but there was no point in waiting for something that was never going to arrive. I had to fix the tire myself out of my own pocket, and if it wasn’t for our flat tire we would’ve been at our destination quicker.

Isaac Saesee 
Rating:
5.0

Customer did not leave a comment.

Brandon Kelly 
Rating:
4.0

Customer did not leave a comment.

Timothy Kohler 
Rating:
5.0

Customer did not leave a comment.

Mark Krauter 
Rating:
5.0

Excellent service with friendly greetings. Would recommend.

Mason Merritt 
Rating:
5.0

Customer did not leave a comment.

Jeff Lefler 
Rating:
5.0

Already doing everything right! Best place to rent a truck, best customer service, best equipment.

ROSE SALAZAR 
Rating:
3.0

Customer did not leave a comment.

Arielle Middleton 
Rating:
5.0

Counter person was very nice to work with.

Melvin Clagg 
Rating:
3.0

It was not as easy as I thought it would be. We literally had to park facing the door in order for the app to work. It was just a hassle. Then I received a call asking me when ID be returning truck? I replied I had dropped it off before due time. Just not a great experience

Gema Alonzo 
Rating:
5.0

Offer a military discount Honor those who have served to protect your freedom

Jim Garcia 
Rating:
5.0

N/A

samson sanmiguel 
Rating:
5.0

Truck was HUGE, very clean and wasted less gas than our car did. That was a truck fully loaded too! Very convenient.

John Bonilla 
Rating:
5.0

Put a bell to ring the customer service representative when they're in back

Cariann Blowe 
Rating:
3.0

Customer did not leave a comment.

Randy Lentzner 
Rating:
5.0

Customer did not leave a comment.

elias garica 
Rating:
5.0

Customer did not leave a comment.

Jim Fox 
Rating:
5.0

Customer did not leave a comment.

DONALD MCCURDY 
Rating:
3.0

Very frustrated with Uhaul. We did a one way and were told my Mahogany and Anna who both told me I would receive a credit. When I reserved the truck, I wasn't given to option of a return day. Uhaul automatically made it two days. I only needed it for one. They assured me I would receive a credit because I would return early. I called today after being charged the full amount and, very unsympathetically, was told Uhaul wouldn't and doesn't offer a credit. One ways are flat rate. Then the whole run around about him not being sure why they told me that, it was inaccurate, etc, etc. I didn't need the truck for the days Uhaul gave me, they wouldn't let me adjust the actual days I needed and then wouldn't credit me the time. I picked and returned the same day. Uhaul had the truck back in its possession way before I was supposed to return it. More than 36 hours early actually. I had the truck for about 8.5 hours but was still charged the full 48 hour price.

Martin Simson 
Rating:
5.0

As always I had a great experience! The customer service was friendly, fast, an professional. The equipment a 10 aswell. Will come back every time.

ROSE SALAZAR 
Rating:
4.0

Customer did not leave a comment.

Brenda Diaz 
Rating:
3.0

It was easy to find but hard to drop off. The instructions to drop off was not clear. Had to look for the Dropbox and saw a small note in the front door that drop off was on the back. App was not clear and didn't say about dropping off on back, and failing to do so would be fee.

Monserrath Rodriguez Villegas 
Rating:
5.0

Counter person was very friendly and helpful

Brian Shirer 
Rating:
1.0

Very hidden and nobody there to assist. I wasn't told what to do. Guy just said drop the keys at drop box and didn't know or explained to checkout before dropping the keys. So I couldn't take a picture of the gas mileage. Didn't even say where to park the uhaul. I had to figure everything out on my own. They should be more informed on what to do when dropping off a uhaul truck.

Agustin Rubalcava 
Rating:
5.0

Customer did not leave a comment.

Ping Rao 
No reviews have been submitted for this location.

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