Customer Reviews for Central Self Storage
(Distribuidor de U-Haul del vecindario)

1603 comentarios

1913 Sherman St   Alameda, CA 94501
(Buena Vista)

(510) 337-0130

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 3 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(510) 337-0130

1913 Sherman St
Alameda, CA 94501
(Buena Vista)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 3 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cornelia K. 
Clasificación:
5.0

Was a great experience! The woman was very professional and nice helped a lot very informational when i had questions.will always be a customer with this experience .This was my first time renting and was very surprised how easy and fair priced it was nice to see how professional it was handled.Helped me out a ton! Thanks Dennis

dennis T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erika C. 
Clasificación:
3.0

I like the new pick up and drop off online system.

Jose H. 
Clasificación:
1.0

This franchise location only had one person working. She was completely untrustworthy.

PAUL G. 
Clasificación:
5.0

We have everything so nice comment

evangeline C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven L. 
Clasificación:
2.0

I rented a furniture dolly on the website but it turns out that the branch doesn't have one when I went to pick up the vehicle. This had me do unnecessary heavy lifting with other people.

KAREEM T. 
Clasificación:
5.0

Excellent professional experience. The best one that I've had in doing business at Uhaul. Francine is great and appreciate her help!!

DONTE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia G. 
Clasificación:
4.0

The uhaul truck that we rented had an oil spill in the cargo area. We had to spend a lot of time cleaning it to make sure we didn't get our furniture dirty.

DAVID M. 
Clasificación:
1.0

Horrible experience! The sales woman was completely rude over the phone and had much attitude when I was asking standard questions! And the attitude in person was even worse I will never rent at this location again!!

Brittnee B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY H. 
Clasificación:
3.0

Hire friendly or the very least professional staff! The young woman behind the counter was rude and unprofessional! When I told her that my son and I noticed the cargo van we rented was not cleaned out and had tape and leaves all over the floor bed left by the former renter she replied "it wasn't in there when I looked in it" seemingly to accuse me of leaving it dity and went as far to say "I don't know what you put in there" I mean really!? Why would I tell you that it's in a mess in there if I was the one who left it a mess!? I'm not sure of what kinds of people she is used to dealing with or her moral character but I wouldn't lie about this like that. You need to hire better people to run your front desk, this young lady needs to be retrained on what customer service is..

Jaden L. 
Clasificación:
3.0

El cliente no dejó un comentario.

MINDA V. 
Clasificación:
5.0

Keep it up!

MOHAMED K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yuan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Demetrios B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sam B. 
Clasificación:
3.0

El cliente no dejó un comentario.

ellis P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAITLYN R. 
Clasificación:
2.0

The representative was not nice. I understand she probably deal with different type of people, but I wish she have treated us better. Also, while I was reading the disclosures she asked us to get out “I am closing the door” anyhow she needs some coaching to run the business with better customer service.

SAMI G. 
Clasificación:
5.0

Easy system for reserving, pick up and return. Great customer service person in the office. Gracias.

KATHLEEN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL ANTHONY S. 
Clasificación:
3.0

Type of vehicle reserved online was not available when I went to pick it up.

jason C. 
Clasificación:
2.0

Send your staff to customer service continuing education, I understand when there are high demand they, your staff, gets overwhelmed, but that's not an excuse to have an attitude towards customers! ¡Gracias!

JOHNNY V. 
Clasificación:
3.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

Awesome service all around.

GREGORY H. 
Clasificación:
5.0

Explicit instruction on what to do with keys when dropping off vehicle during your lunch hour. I checked the vehicle in using the mobile app and probably missed the instructions on where to leave the key.

David E. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
1.0

The lady at front desk shy was mean and shy was screaming like shy was giving us the trucks for free and shy was very rude shy should not be at customer service what so ever and specially for a big company like u haul even other customer they were saying this lady is mean thank u guys for uhaul but that location nor that lady that helped me

NADER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARKALBERT M. 
Clasificación:
3.0

U haul provided us with pick up/drop off hours that didn't match up with the location. When we arrived at our u haul pick up time the site was already closed. We had to rush to return the uhaul by 7 (even though we paid for 6 hours and were told by u haul that we could drop off by 930) because gates were locked at 7. The location and staff was wonderful. This was 100% poor communication by u haul.

ARIANA B. 
Clasificación:
5.0

Very friendly Enviormental, quick customer service, reliable, clean and well maintained,

JUSTIN W. 
Clasificación:
4.0

The counter representative was very nice on pickup but on return different person and not helpful and short with us. Truck was filthy and had vomit down side and on door. Never again

RICHARD D. 
Clasificación:
3.0

Providing the correct number to call the office is important. Be honest about the price of the Rental Pads and how the rental works *Before* overcharging the customer. Be clear about office operating hours since the posted sign is incorrect. The van return process after hours was easy.

DEBORAH R. 
Clasificación:
5.0

Just wanted to praise the person who helped me. She found my reservation... offered to move a couple of other trucks out of the way to make it easier for me to get out. Very good experience.

Harry Y. 
Clasificación:
5.0

The vehicle had small chards of glass in the cargo area. I mentioned it to staff. Staff swept it out promptly. The interior windshield glass was dirty. I cleaned it. I did not notice the dirty windshield glass until after leaving the facility. I cleaned and adjusted the mirrors too. Fueled the vehicle and returned it with more gas than it had in the tank when I picked it up. I added 10 psi to all the tires, improving fuel efficiency from 11.9 to over 19 miles per gallon. The max. pressure listed was 80 psi, so I was able to bring them up to about 70 psi warm. By the time I dropped it off today, all 4 tires registered approximately 66 psi. ¡Gracias!

DAVID W. 
Clasificación:
3.0

The location parking lot was relatively small for number of trucks

OLEG K. 
Clasificación:
1.0

There was broken glass on the bed of the van.

Jason E. 
Clasificación:
5.0

Customer service was excellent and I would use this location again!

TERESA W. 
Clasificación:
3.0

I returned the vehicle at 2:00 p.m. but was charged an after-hours fee. Not happy about that.

DIANE P. 
Clasificación:
5.0

My receipt was emailed to me as soon as I registered a concern. Very fast response to my concer

PETER M. 
Clasificación:
3.0

Customer service employees on site leave a lot to be desired in terms of their style of communication. One was not very knowledgeable about landmarks around the site which is a little difficult to find. The other was quite rude and not helpful when I had problems with the web check-in process. Because of the rude and heavy attitude she used, I did not trust that she would actually check the truck in correctly and on time.

JEANNETTE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

The. mobile check-in was very user-friendly. Thanks.

Keith G. 
Clasificación:
2.0

El cliente no dejó un comentario.

STEVEN C. 
Clasificación:
4.0

I probably was not a fan of just the location because it's not really where it says it was on google maps, also I wasn't super clear on the drop box location, I wish there was a sign or a box present that was more obvious since I Just dropped the key through the door. A drop box would have been very useful at this location.

Allison O. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDWARD R. 
Clasificación:
4.0

El cliente no dejó un comentario.

amy D. 
Clasificación:
5.0

Super efficient!

JEANNE L. 
Clasificación:
5.0

It was great

RICHARD M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Benjamin M. 
Clasificación:
4.0

The truck cut my finger at the start of my move. I have photos and will be reaching out to u-haul customer service.

ANGUS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZACHARY L. 
Clasificación:
5.0

I made a reservation for 8:30am and received an email confirmation for 8:30am. The night before my reservation I received a confirmation that my reservation was at 10am. This uhaul location opens at 10am therefore there should NOT be an option for 8am pick up. I had plans to start my move at 8am. This was an inconvenience for my family and I

AMANDA P. 
Clasificación:
5.0

Thanks for all your help! I really appreciate it!

KRISTOFFER E. 
Clasificación:
5.0

the only issue with the van was that it smelled of cigarette smoke. there's really nothing in the checkout or check-in processes that addressed this, it was "clean" so I didn't feel it was appropriate to mark it as unclean, but it was definitely a downer having to smell that.

Jonathan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

john W. 
Clasificación:
2.0

I have rented from uhual many times and have also been very happy with my experience. The staff at this location were not helpful, condescending, and seemed bothered by questions and helping. The uhual itself was great and helped us get the job done. Unfortunately I will not rent from this location again.

KRISTINA H. 
Clasificación:
5.0

The vehicle served our needs wonderfully. Samantha, the GM, is fantastic! She deserves a raise!

ROBERT M. 
Clasificación:
2.0

Location has very poor cellular service, you should add an open wifi router so people can easily upload drivers license info for app based rentals. Please also add LP gas to the site

griff N. 
Clasificación:
1.0

This location is fine but my overall experience was absolutely poor. Do not allow your systems and phone lines to go down during a self check out, and then over charge for two rental periods due to uhauls error

AARON O. 
Clasificación:
5.0

¡Gracias!

MICHAEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY M. 
Clasificación:
3.0

El cliente no dejó un comentario.

niel G. 
Clasificación:
5.0

Everything went well, and staff was efficient and friendly.

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annelise S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAMON R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW PETER M. 
Clasificación:
5.0

Sam is so professional and helpful.

JOSEPH L. 
Clasificación:
4.0

We rented via mobile app, and didn't get asked for a damage review prior to rental, although there were some scrapes and dings from prior rentals - turned out there were no issues, but would be nice in the future to have an e-mail indicating existing damage. Not a big deal, and maybe I just missed a document - overall a very positive experience, we'll be back in the future!

KIMBERLY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUBEN V. 
Clasificación:
4.0

The lady that worked with us was very nice and helpful. She had a lot of people waiting for their rentals and she handled it all without any problems

RENE R. 
Clasificación:
4.0

The van was dirty inside the cab as well as the cargo space...however, the service was good, the clerk friendly and efficient.

SARAH H. 
Clasificación:
4.0

Show how to use most of the equipment like were the light location adjust sit etc but over all it work out thank you

janice C. 
Clasificación:
5.0

lots of "hidden costs"!

Ben G. 
Clasificación:
5.0

Nothing that I can think of — lovely people and very easy rental.

William K. 
Clasificación:
5.0

Friendly staff. I was driving out the parking lot within 5 minutes.

HAYDEN P. 
Clasificación:
3.0

Equipment was clean but there was a big dent on the roof that was unacknowledged. I fear I would have been charged for it had I not photographed and disputed it. I was also shocked by the $20 after hours fee. What extra work on your part justifies this?

ELISABETH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra P. 
Clasificación:
5.0

Allow longer hours for returning truck on Saturday. But app return was ok.

WILLIAM K. 
Clasificación:
2.0

Both vans were filthy. Reception was rude.

Noel C. 
Clasificación:
5.0

well done! thanks

Germaine G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB G. 
Clasificación:
1.0

This U-Haul location is crap. I've been here a few times and every time they have a bad attitude and can't be bothered I'm busy doing nothing attitude. What do they say when they mess up or they have to close early or don't have the equipment? Not our problem, tough luck. I'm going to write this on Yelp. I'm sick of this place and it's crap service. If U-Haul wants this location to crap on their reputation so be it.

STUART W. 
Clasificación:
5.0

Previous users had not cleaned the van very well of their trash.

Elizabeth R. 
Clasificación:
5.0

The young lad Sam was very professional kind and concern that for my move she deserves a raise I will recommend this U-Haul site to others

ALBERTA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEN B. 
Clasificación:
5.0

Rear left blinker not working on van

IAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mylene M. 
Clasificación:
5.0

I ordered a van...wasn't available when I arrived. Truck rental was more expensive. So the rental was much more expensive than I anticipated. However, I was accommodated in a short amount of time, sales person was extremely friendly, helpful, courteous, and I was on my way in no time at all.

Debra P. 
Clasificación:
3.0

Fix the Uhauls Vans at this location

Jimmy H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shu C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

Everything was great! The lady at the front desk was very helpful. ¡Gracias!

Joshua W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gilbert F. 
No se han enviado comentarios para esta ubicación.

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