The vehicle had small chards of glass in the cargo area. I mentioned it to staff. Staff swept it out promptly. The interior windshield glass was dirty. I cleaned it. I did not notice the dirty windshield glass until after leaving the facility. I cleaned and adjusted the mirrors too. Fueled the vehicle and returned it with more gas than it had in the tank when I picked it up. I added 10 psi to all the tires, improving fuel efficiency from 11.9 to over 19 miles per gallon. The max. pressure listed was 80 psi, so I was able to bring them up to about 70 psi warm. By the time I dropped it off today, all 4 tires registered approximately 66 psi. ¡Gracias!DAVID W.
Customer Reviews for Central Self Storage
(Distribuidor de U-Haul del vecindario)
Alameda, CA 94501
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 10 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 3 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The location parking lot was relatively small for number of trucksOLEG K.
There was broken glass on the bed of the van.Jason E.
Customer service was excellent and I would use this location again!TERESA W.
I returned the vehicle at 2:00 p.m. but was charged an after-hours fee. Not happy about that.DIANE P.
My receipt was emailed to me as soon as I registered a concern. Very fast response to my concerPETER M.
Customer service employees on site leave a lot to be desired in terms of their style of communication. One was not very knowledgeable about landmarks around the site which is a little difficult to find. The other was quite rude and not helpful when I had problems with the web check-in process. Because of the rude and heavy attitude she used, I did not trust that she would actually check the truck in correctly and on time.JEANNETTE S.
El cliente no dejó un comentario.David H.
The. mobile check-in was very user-friendly. Thanks.Keith G.
El cliente no dejó un comentario.STEVEN C.
I probably was not a fan of just the location because it's not really where it says it was on google maps, also I wasn't super clear on the drop box location, I wish there was a sign or a box present that was more obvious since I Just dropped the key through the door. A drop box would have been very useful at this location.Allison O.
El cliente no dejó un comentario.EDWARD R.
El cliente no dejó un comentario.amy D.
Super efficient!JEANNE L.
It was greatRICHARD M.
El cliente no dejó un comentario.Benjamin M.
The truck cut my finger at the start of my move. I have photos and will be reaching out to u-haul customer service.ANGUS H.
El cliente no dejó un comentario.ERIN B.
El cliente no dejó un comentario.SHARON W.
El cliente no dejó un comentario.ZACHARY L.
I made a reservation for 8:30am and received an email confirmation for 8:30am. The night before my reservation I received a confirmation that my reservation was at 10am. This uhaul location opens at 10am therefore there should NOT be an option for 8am pick up. I had plans to start my move at 8am. This was an inconvenience for my family and IAMANDA P.
Thanks for all your help! I really appreciate it!KRISTOFFER E.
the only issue with the van was that it smelled of cigarette smoke. there's really nothing in the checkout or check-in processes that addressed this, it was "clean" so I didn't feel it was appropriate to mark it as unclean, but it was definitely a downer having to smell that.Jonathan P.
El cliente no dejó un comentario.john W.
I have rented from uhual many times and have also been very happy with my experience. The staff at this location were not helpful, condescending, and seemed bothered by questions and helping. The uhual itself was great and helped us get the job done. Unfortunately I will not rent from this location again.KRISTINA H.
The vehicle served our needs wonderfully. Samantha, the GM, is fantastic! She deserves a raise!ROBERT M.
Location has very poor cellular service, you should add an open wifi router so people can easily upload drivers license info for app based rentals. Please also add LP gas to the sitegriff N.
This location is fine but my overall experience was absolutely poor. Do not allow your systems and phone lines to go down during a self check out, and then over charge for two rental periods due to uhauls errorAARON O.
El cliente no dejó un comentario.JEFFREY M.
El cliente no dejó un comentario.niel G.
Everything went well, and staff was efficient and friendly.JOHN B.
El cliente no dejó un comentario.Annelise S.
El cliente no dejó un comentario.DAMON R.
El cliente no dejó un comentario.MATTHEW PETER M.
Sam is so professional and helpful.JOSEPH L.
We rented via mobile app, and didn't get asked for a damage review prior to rental, although there were some scrapes and dings from prior rentals - turned out there were no issues, but would be nice in the future to have an e-mail indicating existing damage. Not a big deal, and maybe I just missed a document - overall a very positive experience, we'll be back in the future!KIMBERLY C.
El cliente no dejó un comentario.RUBEN V.
The lady that worked with us was very nice and helpful. She had a lot of people waiting for their rentals and she handled it all without any problemsRENE R.
The van was dirty inside the cab as well as the cargo space...however, the service was good, the clerk friendly and efficient.SARAH H.
Show how to use most of the equipment like were the light location adjust sit etc but over all it work out thank youjanice C.
lots of "hidden costs"!Ben G.
Nothing that I can think of â€” lovely people and very easy rental.William K.
Friendly staff. I was driving out the parking lot within 5 minutes.HAYDEN P.
Equipment was clean but there was a big dent on the roof that was unacknowledged. I fear I would have been charged for it had I not photographed and disputed it. I was also shocked by the $20 after hours fee. What extra work on your part justifies this?ELISABETH B.
El cliente no dejó un comentario.Debra P.
Allow longer hours for returning truck on Saturday. But app return was ok.WILLIAM K.
Both vans were filthy. Reception was rude.Noel C.
well done! thanksGermaine G.
El cliente no dejó un comentario.JACOB G.
This U-Haul location is crap. I've been here a few times and every time they have a bad attitude and can't be bothered I'm busy doing nothing attitude. What do they say when they mess up or they have to close early or don't have the equipment? Not our problem, tough luck. I'm going to write this on Yelp. I'm sick of this place and it's crap service. If U-Haul wants this location to crap on their reputation so be it.STUART W.
Previous users had not cleaned the van very well of their trash.Elizabeth R.
The young lad Sam was very professional kind and concern that for my move she deserves a raise I will recommend this U-Haul site to othersALBERTA B.
El cliente no dejó un comentario.JEN B.
Rear left blinker not working on vanIAN S.
El cliente no dejó un comentario.Mylene M.
I ordered a van...wasn't available when I arrived. Truck rental was more expensive. So the rental was much more expensive than I anticipated. However, I was accommodated in a short amount of time, sales person was extremely friendly, helpful, courteous, and I was on my way in no time at all.Debra P.
Fix the Uhauls Vans at this locationJimmy H.
El cliente no dejó un comentario.Shu C.
El cliente no dejó un comentario.John D.
Everything was great! The lady at the front desk was very helpful. ¡Gracias!Joshua W.
El cliente no dejó un comentario.Gilbert F.
El cliente no dejó un comentario.Sheila J.
Cab was dirty (as was the entire outside), Furniture pads were left in the truck bed and I had to set them aside while I used the truck and then replace them in the bed. With covid, I was not happy to be put at additional risk by the failure to clean the cab or having to deal with the pads.David B.
The parking lot was small and difficult to back the truck out of.Kyle R.
clarity on the website that online-self check-in is not available at this (Sherman) location during closed hours would be good to know. The employee at the site called to inform and made arrangements that were proactive and very positive to my needs/experience. Appreciated!BRIAN C.
The employee was great -- no complaints about her. I was unhappy because I wanted to get the uHaul at 8am, but I wasn't able to pick it up until 10am because that's when the location opened. (Why did uHaul let me receive a pick up time that's not available?) And I was unhappy because it costs so much more than I antiquated with all the extra fees. I will think twice before renting a uHaul again. I paid $90+ to move my stuff myself, I could have just paid $250 and hired movers. It's not worth it to use uHaul.Maryanne B.
El cliente no dejó un comentario.Marsha P.
I reserved well in advance and included a dolly as part of my order. Though I requested the truck from a full UHaul dealer, my pickup was transferred to this location. I didn't find out about this till arriving at the other location. When I arrived at Central Self Storage, I was informed they don't supply dollies and had to drive back in the UHaul to the previous location to obtain one.Donald B.
You have got to fix your website for contactless pick up and return. It was glitchy, didn't work, kept making start the process over for no reason. It was ridiculously frustrating and needs to be FIXEDErin G.
They called me to and asked if I can return the truck earlier than my expected return time. I went over and the representative Samantha would not let us in and made us wait outside or talked to us outside in the hot sunny heat with no shades! How ridiculous! I had my mask on. She took some time to put on her mask and came over to talk to me through the window. She would not let me in. I don't know why but I did not see any writing in paper where it says customers are not allowed in. Then she told me to do self check out. I was standing outside in the sun attempting to do self check out for some time. I couldn't do it and later she said she could do it. So the whole time, she could do it but was lazy and didn't want to do her job so she wanted customers to do her job for her? I returned the truck 1 day earlier than expected. She did not do the walk through of return with me. Even with covid, mask on for both parties. I could easier step aside as she's doing the checks. But she wanted me gone so she did the checks herself. She ended up charging me $16 for gas. First of all, I remember I had 5/8 of gas left in the tank. Secondly, since I returned earlier there was still plenty of time to go and come back with more gas if I really didn't have enough but the fact she did not do the check in front of me. I find it suspicious. She was not friendly, welcoming nor helpful. Very disappointed in my first uhaul experience. My friend is also trying to book a truck this week. I would not recommend her and already warned her about this.myra L.
El cliente no dejó un comentario.Colin P.
Sam was working through her lunch break without hesitation. great customer service.Joseph L.
From the self service perspective it is confusing because the app tells you to "go inside the facility" to get keys but it is not clearly marked on the facility where U-Haul customers need to go.Charles P.
El cliente no dejó un comentario.fang W.
El cliente no dejó un comentario.Marsha P.
El cliente no dejó un comentario.DAVINA B.
Busy period during my return but staff prioritized and handled my return swiftly.Art B.
El cliente no dejó un comentario.william C.
El cliente no dejó un comentario.Karen H.
El cliente no dejó un comentario.penelope B.
El cliente no dejó un comentario.penelope B.
El cliente no dejó un comentario.anne F.
The "contactless" program was a complete mess. The women working handled it with grace, but I lost an hour of rental time and gained a whole lot of aggravation. UHaul needs an overhaul of this system, totally bonkers.Alison L.
The Uhaul when I got it was completely disgusting and uncleaned. There was food all over the seats and toilet paper on the ground. Given that a pandemic is happening I am beyond shocked it wasn't cleaned thoroughly (I was given wipes to clean it myself). Additionally, I was charged a $25 clean up fee - but no one cleaned up after me either (I saw the next guy in the uhaul I got leave). At the VERY least, I'd love to hear about what you're able to do to reimburse the â€œcleaning feeâ€.Audrey B.
El cliente no dejó un comentario.Gary R.
El cliente no dejó un comentario.Christiana T.
Check in was verbal, said she would email us a receipt but it was delayed and when we called to ask about it, the woman was rude.chase C.
Don't give away my furniture pads to the person who bought them on the fly in front of me versus me who reserved weeks in advance.John K.
El cliente no dejó un comentario.Mark G.
El cliente no dejó un comentario.Ivan V.
El cliente no dejó un comentario.Richard S.
Attendant was rude and extremely difficult to work with. Refused to explain details of drop off and was abrasive when asked questions. Terrible experience and will not return to this location.Ama A.
El cliente no dejó un comentario.Leon W.
The app is bad, slow Mobile Signal at this located , not easy to Check in and get the carKim L.
If U-Haul is going to change my pick-up time, they need to give more notice than a text at 6:35 PM the night before the delayed/changed time. If 8 AM wasn't available, it shouldn't have been an option for me on my reservation. A two-hour delay with no notice is terrible customer service.RICHARD IAN T.
There was a crack in the windshield...probable get that fix before renting again. Otherwise the customer service was excellent.Fannie B.
Had a online reservation for a 9 AM drop off. Location not open until 10 AM. Once opened, the location would not accept drop off until an online procedure was completed, after which I was charged another day because of the time lapsed to complete the procedure. I have been a u haul customer for over 40 years, and you have lost my business and any future referrals because of this poor service.CAMILLE K.
The woman who was naming the front desk was absolutely great. We had a hiccup in picking up the rental but she was very great about reserving the van and letting us come back an hour and a half later for a reservation of 4 hours. She handled the crowd well and fair. She definitely deserves a bonus from the self centered men that were really rude to her.Anne G.
The app didn't work well during check out. It kept restarting the process in the middle of checkout. In the end the store employee had to check it out herself. Very inconvenient especially if dropping off after hours.Mostafa A.