Comentarios de los clientes para Central Self Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Central Self Storage

Clasificación general:

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Paul Bryan R.
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Everything was smooth from picking up the truck to returning it. Highly recommend my friends to choose Uhaul if they need moving in the near future.

Atiba K.
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Their customer service care was terrible

Daniel L.
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Did not receive a confirmation call or email yesterday to confirm which made me nervous

Michelle M.
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El cliente no dejó un comentario.

Adolfo G.
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Excellent job/so helpful the guy at central self storage in 87th street daly city CA 94015

Ben A.
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El cliente no dejó un comentario.

ANNABELLE J.
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The customer service person ( I forgot his name) was very helpful and even called me while i was running late 10 minutes late.

ANTONINO BANZON F.
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Excellent customer service & very accommodating.

Gean Carlo D.
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Windshield was too dirty and build up fog over the course of time which make the visibility hard especially when sun is beaming down all you see is smears.

Alvin B.
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I wasn't expecting a great service specially when I have a bad experience on a different truck rentals, but it's a different when I went to u-haul, it was a great service from getting reservations online, through picking up the truck. It was no hustle. Great service hands down.

MARIO B.
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El cliente no dejó un comentario.

MaryAnn Z.
Clasificación:

I went to check and pay for my rental truck. There was a miscommunication about my miles. I had to go home to reschedule with the traffic number. The traffic person said he could have modified the reservation so I would not have wasted a day. There was only one person, I had to wait both times I was picking my rental up.

Danielle M.
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My experience was great this time. I did it all through the online process so quick and easy. Only reason I said it is average the parking is a little difficult small parking lot.

Arturo R.
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The location was closed despite the scheduled being posted as open both google and at the door. I was expecting to buy supplies but I had to change plans. Also, I keep getting the notification whenever I pass by the location on the freeway. You should disable that functionality when the booking was closed.

April R.
Clasificación:

Fix your application, your representative told us to put in anytime online and then pickup the U-Haul. This was inaccurate and resulted in an extra trip across the city to another location only to be sent back after talking to customer service. Delayed our move resulting in driving through a monsoon in the Oregon mountains.

Julie Z.
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Great Service from Arvin. Thank you

juliette P.
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This location was great. What wasn't great was that my reservations were at Parkmerced. I made the reservations 3 weeks prior and confirmed the night before. I arrived and ..... no van. They had me drive to Daly City. The $50 money back was good but it should be for $100- $200. Being late because of not having the van at 9 am as planned, we got stuck in traffic - and the movers in Santa Rosa were waiting as I was late. They charge by the hour. Some one could have at least called me.

Jeremy E.
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Checking in to pick up vehicle was not smooth. Employee had to manually check me in to pick up key.

Henry Y.
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the equipment was clean but not well maintained, the tire pressure sensor on my rental uhaul truck keeps coming on

Carol M.
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Windshield was filthy and hard to see out. I tried to clean but but the bugs were baked on. Also cab of the truck was dirty. Didn't seem like it was cleaned at all. Especially during this pandemic I would think you would keep things super clean.

Toni W.
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Was very happy with Central Self Storage 307 87th St Daly City, CA 94015, just not happy with the overall experience with the Uhaul app.

eoin O.
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mobile app is a joke, kept crashing, take a picture this take a picture that, took 15 minutes as the truck had warning on the dash , so open door close door, i ended up just uploading pictures of the side of the truck, the location is terrible, 4 spaces in a small parking lot, I had to fight with 2 customers of the small shopping area to move their cars out of the uhaul section, I am far too busy for this BS, took over 15 minutes to perform the return of the truck.

Curtis C.
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Shared parking lot with a market and had to wait for several cars to move to manage parking during return.

Victor H.
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Parking the truck was a nightmare especially if most of the other trucks are present. You need to allow on street parking if all parking spaces are nearly full.

Greg J.
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I left 3 messages over 3 days and didn't receive a return call until I called and emailed the area manager. An issue that had gone unresolved for 4 days was suddenly resolved the day after I reached out to the next level of management.

Amarildo L.
Clasificación:

All ways use U-Haul

Michaela P.
Clasificación:

The gas cap is broken it took about a half hour to fill up the tank. The bed of the truck was dirty. The shocks on the car seemed really loose or the steering—I'm not too sure. And the brakes made a grinding sound the whole way. Customer service itself was great! The dolly and materials used were very helpful. The people were helpful. Hoping this was just a bad apple type of experience. I did get over charged for an extra day— but I will call to explore that.

Jamar E.
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El cliente no dejó un comentario.

Noel Laray C.
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El cliente no dejó un comentario.

YELENA A.
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El cliente no dejó un comentario.

Joan P.
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El cliente no dejó un comentario.

Carlito D.
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They charged me twice!

Christine S.
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The online check in took too long and I was having some troubles but the employee at the location was not willing to help at all and just kept the store door locked saying due to covid-19

Nattaphol C.
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One of the worst Uhaul (service) location

Reynaldo N.
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El cliente no dejó un comentario.

Kristie A.
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I was charged twice. And told I'll get the money back in 3-5 business days. I was counting on that 80 dollars for my bills I need to pay. I have used U-Haul in the past and was never charged a hold fee and then again at the end of the rental. This is ridiculous.

Louise G.
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Please check on your employee at this location. He was on break the whole time. I waited for him so many times and he seems not to stay inside the office. When I got inside the 10" truck, the truck was not clean. There were water bottles and unused boxes inside. When I started the truck, there is a noise coming from the car and red flashes showing indicating there is something wrong. I tried to drive it just around the parking to test it but the loud noise won't stop and I really feel there is something wrong because I could not drive it well. I decided to go back to the office to ask the guy on what's wrong with the car but then he is on break again just after he gave me the key. I could not drive the car cause it keeps on stopping I might get into an accident. He said there is nothing wrong it's probably just the water bottle and said it should be okay because they just gave it back. He didn't bother to check the red flashes. So I tried to drive it again and then the red flashes shows that the tire pressures are low. That is why I could not drive it and it was really bad. I went back again after 5 minutes of trying to drive it and then this guy is On break again and Im waiting again outside. Not to mention all the time wasted waiting for him and not decided on helping me. I complained to him that the tires are low. He was laughing at me and said that it's just probably the sensor. I said no. It was bad that I could not really drive it. He was aware that the truck was so bad even the first time I complained. Then he said okay, he just gave me another key to drive other truck. I asked him if ever I can be a little be late cause of the incovenience I received from his and the truck I am losing time which I only rented the car for 2 hours and it was already almost 1 hour wasted since I kept going back and forth inside the office waiting for him and complaining about the car.

Garry M.
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El cliente no dejó un comentario.

Gretchen O.
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El cliente no dejó un comentario.

Leon R.
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El cliente no dejó un comentario.

deborah C.
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Parking for drop off was extremely difficult in this location. Almost couldn't park before time was up due to waiting for an appointed spot.

Teodulo C.
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The place was clean and organized. Communication was excellent and very professional

Charles T.
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I ordered 6 furniture pads that were not in the truck.

DIEGO C.
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I booked to pick up somewhere and they informed me that they could return at any other station. For 50 miles in total I was charged almost $ 300. The car was dirty. caution

Devin B.
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Steering wherl pulled seriously to the right the entire 1700 mile sand needs to be aligned, but that was the only thing we didnt like about our latest UHaul experience. Both pickup and drop off locations were awesome!

Angela L.
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Not sure if it's the day that we came but this is a very busy location, not only parking spaces are super compact and it can be limited! I thought checking in thru the app would be quick but that was a biggest mistake, overall took me 30 min to locate the truck, get the key... blah blah blah and there was barely any reception! The U-Haul representative was very helpful although it defeats the purpose of going thru the app. By the end of the day, I wouldn't recommend the app!

Kraig B.
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Truck had a Creek in the front end driver side upon acceleration could feel it in the steering column. Door seals are beat truck is noisy cuz it whistling. internal overhead light doesn't work it appears it's truck is wired incorrectly exterior lights illuminate when the interior lights should. Also I burned a lot of gas and approximately 7 1/2 MPG is not adequate for that truck I was hauling very light loads and paid too much in fuel cost. no thank you. Check the air filter and the fuel filter.

Khay T.
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El cliente no dejó un comentario.

Arnold M.
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El cliente no dejó un comentario.

Philp S.
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El cliente no dejó un comentario.

Emmanuel C.
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Employees are helpful

Ronaldo P.
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Like to thank you guys for the much needed service we got . More power and bless you all .

Amaya A.
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Have a designated parking spot for U haul truck drop off.

Jenifer A.
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El cliente no dejó un comentario.

Carlos Q.
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El cliente no dejó un comentario.

Tyrell J.
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El cliente no dejó un comentario.

Enrique M.
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El cliente no dejó un comentario.

Evin R.
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Online experience did not function as expected. My card was charged twice. still wondering how that all is going to work out.

Arnel G.
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El cliente no dejó un comentario.

Luis S.
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The staff at this location we're courteous, professional and made the rental process a quick and easy process. Uhaul is the very best!

Michael M.
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El cliente no dejó un comentario.

Michael M.
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El cliente no dejó un comentario.

EVANGELINE L.
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Not satisfied with payment processing

Ayana D.
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Reserving online was so simple. Very user friendly and quick. I got to the pick up location and the staff was very friendly and again, quick. My whole experience was pleasant. I will definitely use them again and I recommend this business and location to everyone.

Jaime P.
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Efraim did exceptional very helpful,good manner,he very anticipatory and help to the process at ease.i'm very happy that i've Rented u haul.Jamie

Tico S.
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I requested a furniture dolly and there it was not included yet I was still charged for one

Gihad A.
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El cliente no dejó un comentario.

Filemon D.
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Great service!

Dodie T.
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I was not able to adjust my seat it was too low I had to use a pillow from home.

William S.
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Make sure to have the equipment ready inside, or if we were suppose to collect it from the clerk before hand, so that there wouldn't be any conflict either equipment rentals.

Vincent S.
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Very nice and helpful

Jordan S.
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The vehicle smelled like a homeless person. Seriously, the stench was awful the whole way from San Francisco to Los Angeles. I would expect more sanitary equipment considering I paid $550 for the truck.

Richard B.
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El cliente no dejó un comentario.

Victor S.
Clasificación:

Don't switch locations on availability on vehicles. I was told there was no more 10' trucks at this location and was sent to San Francisco. When arriving and waiting for over 30 minutes to be helped he tells me he has no reservation for me there. I wasted a whole hour waiting for a truck that was at the first location to begin with. I'm definitely going to think twice next I need to rent a truck from uhaul.

Lorie M.
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El cliente no dejó un comentario.

Angel Arthur F.
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The guy who was helping us was so rude. He told us we needed to put 4 gallons of gas in the tank for what we used, we ended up putting too much. It was only half of what was needed.

Elsa A.
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Good customer service

Ryan M.
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Just dropped off. Plenty of parking though.

Michele H.
Clasificación:

Nothing, everything was great!

shelby D.
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El cliente no dejó un comentario.

Thomas D.
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El cliente no dejó un comentario.

leo P.
Clasificación:

No important information was told to us as where to park vehicle when returning or what time to return (630) so we were charged for an extra day which is ridiculous because we had no idea as first time uhaul renters. The guy didn't tell us that we had to return by a specific time so really not happy about that because we moved to a place almost 2 hours away from the location to return. Only found about because of a text that uhaul sent.

Nima S.
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El cliente no dejó un comentario.

James C.
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Need more smaller 10 foot trucks and the rate at 1.89 is far too expensive.

Jessica S.
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It was a crowded location, there was not enough parking.

Mitchel B.
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Arvin is amazing!!!

WEIHANG J.
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If this place can figure out some parking space for customers, it will be perfect. Today I have to park my car 10 min walking to the office.

Kendric L.
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El cliente no dejó un comentario.

Barry B.
Clasificación:

I was billed for 2 days when I only had it for one. I emailed to notify U-Haul and request credit . In almost 2 weeks, nobody has replied to rectify this. Not good!

Wasif I.
Clasificación:

Very nice gentleman onsite.

joebert D.
Clasificación:

Great over all

Kathleen C.
Clasificación:

Much better than Home Depot I experienced in terms of customer service & rates.

Arielle B.
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Parking was difficult when returning

James Q.
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Good experience with 24/7 check in and the truck was just what we neededfor tyhe move.

Jeric V.
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Overall very good. But they charge me TWICE! I was hoping to give back my money!

Nicole G.
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El cliente no dejó un comentario.

AMINE B.
Clasificación:

I filled gas and the gauge was back the same way i find it and i got charged extra money , next time you guys can fill full tank and this way it will be easier to fill it back , i got it in betweek marks and i was pretty sure was made by purpose to charge costumer more. I hope those $6 makes you happy but for sure i will never have business with you guys.

Marverick M.
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El cliente no dejó un comentario.

Angelina R.
Clasificación:

I ordered a dolly and the truck had no dolly and I was not notified that one would be missing. Returning the U-Haul at 2pm was difficult in that shopping center and the available parking spaces because of the market. Also it would be nice to get an email of the steps to expect during check in process and time it takes instead of the day of and not knowing what to do or expect.

Audrey A.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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