Customer Reviews for Central Rentals
(U-Haul Neighborhood Dealer)

70 reviews

2207 S Main St   Jacksonville, IL 62650

(217) 243-3298

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(217) 243-3298

2207 S Main St
Jacksonville, IL 62650

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

A little difficult to find.

Bruce Martin 
Rating:
1.0

WAYYY TOO MUCH MONEY It's disappointing when money grubbing people have to exploit national emergencies and then ruin the economy for the rest of society. They should NOT have tries to charge that much. Period.

troy brincks 
Rating:
1.0

Uhaul was a pain from beginning to end. Will never use again.

Rebecca Cavender 
Rating:
4.0

I filled the gas tank to the level specified on my rental contract but I was still charged an additional $22 for gas.

James Marshall 
Rating:
4.0

Wish the 12’ trailers came with a trailer hitch wheel to raise and lower while connecting to a truck

David King 
Rating:
5.0

Customer did not leave a comment.

Michael May 
Rating:
5.0

Customer did not leave a comment.

cinthia brewer 
Rating:
5.0

Customer did not leave a comment.

Michael Jenkins 
Rating:
3.0

Customer did not leave a comment.

brad ferrill 
Rating:
4.0

Customer did not leave a comment.

Tom Spread 
Rating:
5.0

Customer did not leave a comment.

Jennifer Mitchell 
Rating:
1.0

Pricing is way to high I have to pay to rent and have to pay mileage which is more then the truck rental

Kyle Scott 
Rating:
4.0

The attendant was friendly and handled my deposit quickly very pleased with the whole trip

greg hayes 
Rating:
5.0

Customer did not leave a comment.

Cary Allen 
Rating:
3.0

Employee needs to be more people skills.

linda trent 
Rating:
4.0

Customer did not leave a comment.

Bruce Stubblefield 
Rating:
3.0

Billing very confusing tokd that it cost 40.00 them got charged 121. Why

Pamela Auxier 
Rating:
3.0

Human interaction would becgreat

DAVE TONRY 
Rating:
5.0

Customer did not leave a comment.

Michael Jenkins 
Rating:
5.0

Customer did not leave a comment.

Rodney Allen 
Rating:
5.0

Great experience Easy pickup/easy drop off and everyone very polite!

Fred Glazener 
Rating:
5.0

Customer did not leave a comment.

Richelle Smith 
Rating:
2.0

Well i got charged for a dolly that i never received. The mileage charge is outrageous when have the time you have to drive towns over to get the uhaul.

Gustaf nault 
Rating:
5.0

Customer did not leave a comment.

BEVERLYANN SMITH 
Rating:
4.0

Customer did not leave a comment.

BRUCE MORRISON 
Rating:
4.0

Customer did not leave a comment.

William Haas 
Rating:
5.0

No. Not at all. I dropped off the keys. Told them the gas was at 3/4 where it was when I got it and that the dolly and blankets were in the back. They said they would check it later and said thanks. That was it.

RUSSELL BAKER 
Rating:
5.0

Customer did not leave a comment.

SHERRY BRIGGS 
Rating:
5.0

Customer did not leave a comment.

John Mullens 
Rating:
3.0

Will never return here again

REBECCA HOUSTON 
Rating:
1.0

It took a long time for me to make a reservation over the phone with Central rental. I had to call three times and it took nearly an hour to make the reservation. Then when I went up to pick up the truck, they couldn't find my reservation. They said they had no idea what happened yesterday. I told them I made the reservation and now I have a schedule today. They said I had a bad attitude. one of the men threatened to be pilot with me, so I left. I called on the phone and talked to someone else and asked if I could continue with the truck rental. I was able to rent the truck but it was dirty. There were abandoned items in the cab like a used face mask, some old video game equipment, and some trash. The box of the truck was also dirty I had to sweep it before I could put my stuff in. There was dirt leaves coins and trash on the bed of the truck. When the employee at Central rental threatened to become violent with me, I thought I was having the worst experience in my life.

Dan Callihan 
Rating:
5.0

Customer did not leave a comment.

Arnitha Pope 
Rating:
1.0

No service, making it impossible to return the truck via the online checkout procedure...

Michael Cannell 
Rating:
5.0

Customer did not leave a comment.

Dan Beleane 
Rating:
1.0

There needs to be a check list for the vehicle where the location checks certain things on the vehicle just prior to it being picked up to make sure it is in good operational order. I can’t believe this is not required. I had to wait for 3.5 hours to have a battery replaced at the pick up location. The roadside assistance process needs to be reviewed and revamped. Half of the wait time was directly related to uhaul and what they needed to do to get someone one site to replace the battery.

Brent Alsman 
Rating:
4.0

They did not give me the dollie I rented.

Matthew Klett 
Rating:
5.0

Customer did not leave a comment.

James Marshall 
Rating:
5.0

Customer did not leave a comment.

Brian Cave 
Rating:
5.0

Cab had cheetos on the floor boards

Justin Bruns 
Rating:
5.0

Owner was very helpful!

Sharon Mills 
Rating:
3.0

The truck was disgusting inside. Someone using chew and a cup made a mess of the cupholders and part of the dash. Muddy inside and parked perfectly so that I had to take 2 steps in a near ankle deep puddle to get to the door.

Dennis Daniel 
Rating:
5.0

Customer did not leave a comment.

James Besaw 
Rating:
5.0

N/A

Alicia Gatti 
Rating:
1.0

No Verizon for check-in after hours, yet U-Haul rep set it up there and the facility didn't even have an online hot-spot knowing they had a Verizon problem. Then, no key pickup box...instead they left the truck open with a key in it, although it took a long time to find the key in the truck assigned to us. What a hassle! Then the blankets we ordered and paid for and two dollies were not in the truck, so I had to wait until the next day and try to find someone open on Sunday and could only find 30 blankets instead of the 48 I ordered and paid for. I would like credit back for something. What a mess!

Dale Bear 
Rating:
1.0

Need a place to drop off key when you return the truck, and the area needs to be well lit. As a woman returning the truck in a dark area outside of town behind a building, I will never do that again. I will go elsewhere to get a uhaul.

Patricia Jones 
Rating:
5.0

Customer did not leave a comment.

Michael Madey 
Rating:
1.0

The lock box was not on the building anywhere. We were not contacted to make others arrangements or to let us know where the keys were located. This was the 2nd bad uhaul experience within a week.

Ty Gimmy 
Rating:
5.0

Customer did not leave a comment.

James Barnard 
Rating:
3.0

Upon pick up - the gas tank was 1/2 full and the truck interior was filthy. Spilled cat food all over the floor and the passenger seat had cat hair on it....which I’m allergic too. I ended up cleaning the cab interior so I wasn’t miserable on the long drive. I also had the courtesy to return the truck with the gas tank full.

Jeff Jones 
Rating:
5.0

Great service, fast drop off.

Steven Harp 
Rating:
5.0

Parking lot is not paved, very little gravel. Could use a load of gravel to cut down on the mud, ruts, and puddles.

susan hoots 
Rating:
5.0

Customer did not leave a comment.

susan hoots 
Rating:
5.0

Customer did not leave a comment.

Christine Kramer 
Rating:
2.0

Stock moving materials.

marvin fairfield 
Rating:
5.0

Customer did not leave a comment.

terry Frye 
Rating:
5.0

Trailer traveled well and drop off was easy. And we dropped it off on time.

jerry lotz 
Rating:
1.0

Zero support if you’re looking for answers or corrections to be made this is not the location that you want to pick up a truck. They’re consistent response is you have to call U-Haul. This is not a helpful location it is pick up only it is not assist in anyway. Additionally it was not the original location that I asked to pick up the vehicle

sue neff 
Rating:
5.0

Customer did not leave a comment.

lakrysta bond 
Rating:
5.0

nothing. Friendly and professional

Rick Lawson 
Rating:
5.0

Customer did not leave a comment.

bob davis 
Rating:
2.0

The tryck cab was very dirty..steering wheel greasy and filthy: windows dirty... the attendant did not inspect the truck in my presence or explain anything about the truck . I had to sweep the cargo hold and scrub the "grandmas attic" before loading.

Ruth Bixby 
Rating:
4.0

Customer did not leave a comment.

dan cogswell 
Rating:
1.0

Make truck is cleaned up

Michael Virgin 
Rating:
4.0

Customer did not leave a comment.

Mahyura Walton 
Rating:
4.0

This location had problems with the WiFi, but to their credit they had just had a power outage! I am completely satisfied with the service!

Charles Jennings 
Rating:
5.0

Rick and Brianna were excellent very helpful and will recommend this location to my family and friends.

Javier Reyes 
Rating:
4.0

Customer did not leave a comment.

RANDAL HARMON 
Rating:
4.0

Customer did not leave a comment.

Robert McCollister 
Rating:
5.0

Customer did not leave a comment.

CINDY MILLER 
Rating:
4.0

Definitely Cheaper Rate's

Tracey Fanshier 
No reviews have been submitted for this location.

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