Great storage place. Well-managed by people who are kind, personable, professional, and responsive. The current expansion was evidence that they just keep doing things right.
Deborah L | Overall ExperienceCustomer Reviews for Centerville Self Storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Holly is Awesome! Great customer service and support. Always a delight to talk with. Thank you for all your help.
JOHN R | Overall ExperienceVery clean, Holly made sure I approved the unit and helped me navigate all the hallways. Great experience five out of five!
BEVERLY W | ReservationHoly was very helpful and quite responsive
Joe E | Overall ExperienceIt was easy to get setup. Holly is super helpful and we were able to take care of everything online. The location is convenient and in a safe part of town. When we no longer needed the unit the process to move-out was easy and again Holly was great to work with.
Mary S | Overall ExperienceWe rented a storage unit for 3 years in the indoor climate controlled building When we moved in the office was very efficient with the check in process and the storage unit was clean and well lit. There was a cart in the hall which was very convenient for transferring items from the car. We were finally able to empty our rented unit and on returning after many months everything was found the way we left it. No signs of insects, rodents or water damage. We were extremely pleased with our storage unit experience with Centerville Storage on Clyo Road
Andrew G | Overall ExperienceSo Glad we used CENTERVILLE SELF STORAGE they are the BEST IN THE AREA....... PERIOD, Holly is such a Joy to work with and is very accommodating and SUPER NICE it was just a OVERALL EXCELLENT EXPERIENCE and HIGHLY RECOMMEND them to EVERYONE reading this comment, EXCELLENT FACILITIES, FIRST CLASS ALL THE WAY!!!!!!!
Shirley M | Overall ExperienceBlacktop behind ACE Hardware could stand to be repaired - it's quite bumpy with lots of holes. Thank you !
Jeff S | Overall ExperienceWonderful facility—clean and easy to access. There was a cart for my use, which helped. My only challenge was the door latch. I had to press really hard to get it to align correctly and close my lock.
Kim M | Overall ExperienceExtremely clean and well lit facility. Holly was fabulous with helping us set up the rental and answering any questions. We will definitely use them again if any storage needs arise. Thank you for the great facility and service.
Kathy D | Overall ExperienceWhat prevents us from leaving a 5-star rating is that we were disappointed by the lack of empathy...and pro-rated refund for our dipping only five days into the current month. We were delayed in retrieving our items before the first due to a death in the family. Even when shared, there was no "I'm sorry to hear that," let alone an offer of refunding, at least, the balance of the month.
Susan H | Overall ExperienceMy experience with your services has been excellent. I will recommend Centerville Storage and certainly use your facility if the need arises again. Thank you!
Linda Y | Overall ExperienceI actually canceled this reservation on the same day and got one of the closer facility to my home. It was still a U-Haul facility, but it was just closer to the house.
Sheri B | ReservationCenterville Self Storage was absolutely perfect for my needs. The facility was always clean, easily accessible and safe. The temperature-controlled setting was especially important due to the types of artwork I stored there. I had my unit setup for auto-pay and when I changed my credit card, obviously my auto-pay was declined. Because of my history of on-time payment, I was especially impressed when one of the employees there called me directly to ensure I was aware. I appreciated this extra step. Talk about going above and beyond, as I feel most storage facilities would have just sent an email and then vacated my belongings had I not responded (which due to my job, I often don't get a chance to check personal emails). Anyway, I 100% recommend this facility!
Asia H | Overall ExperienceThis facility is 1 of 2 locations managed by the same group. The Centerville location was fantastic. 24hr access made it easy to get access to my things whenever I needed. The staff were very friendly and helpful, although I never interacted with any of them directly. This location was generally managed remotely via security cameras and phone calls. But that being said the staff I spoke with were very friendly and helpful and did not have any problems at all.
Ethan R | Overall ExperienceAnother flatbed cart would be helpful. Otherwise a great experience.
Dan M | Overall ExperienceMy mother and I had a unit at this facility for over 7 years and never had a single problem! Easy access to the unit, never any trouble contacting anyone at the office, and special thanks to Holly for being so accommodating over the years!
MARGARET M | Overall ExperienceHolly, the lady who assisted us was beyond incredible. She was so helpful and kind. I definitely recommend this place to everyone.
Lena D | Overall ExperienceVery nice building and storage units. Office staff was incredibly helpful and responsive. Highly recommend this organization and all of their service offerings.
Linda P | Overall ExperienceHolly was so wonderful to work with! She responded to emails immediately and helped us every step of the way, I highly recommend working with her and using these storage units: was an amazing experience from start to finish and so helpful for our college kids! We'll be using her and them again!
Erin B | Overall ExperienceVery friendly and helpful.
Virginia J | Overall ExperienceHaving a climate controlled unit put my mind at ease as I stored furniture and boxed items there. I appreciated the well lit hallways and the convenience of getting into the building whenever I needed to. I highly recommend them!
Marilyn K | Overall ExperienceHolly you went above and beyond to consistently work with me on this unit even when I lived 8 hours away! Thank you for making this experience seamless!
Toni B | Overall ExperienceKept my belongings here for over 8 years. They keep a tidy, safe and temperature controlled environment.
JEFFREY S | Overall ExperienceHolly was always so helpful and kind.
Marissa C | Overall ExperienceJust what I needed, nice and easy to start and complete.
Joe K | Overall ExperienceExcellent experience! Will definitely recommend Centerville Self Storage.
Darlene M | Overall ExperienceGreat facility, very save and easy access. Highly recommend
Bill B | Overall ExperienceHolly was always nice and helpful, and the storage unit worked gret! thx
Tracy P | Overall ExperienceAll of the staff are extremely helpful on move in and move out. Very accommodating and various storage options for different needs. Planned for 3 years but we're gone for 6. Facility kept in good condition. Great communication. Would definitely recommend this locally-owned business!!!
TRICIA D | Overall ExperienceThis was our first experience with a storage facility and everything seemed more than satisfactory.
Morton a | Overall ExperienceWonderful facility! My belongings stayed secure, clean, and dry for approx. 8 yes. Staff is extremely easy to work with and very courteous. I would definitely recommend this facility.
TERRI H | Overall ExperienceI was somewhat irritated that on several occasions, I was charged a late fee due to slow mail service. These were rescinded, but only after I complained. Perhaps this could be alleviated by developing a system for monitoring the postmarks on envelopes containing payments.
Jerome S | Overall ExperienceSuper friendly staff! The storage unit was very clean and well maintained. I highly recommend this place!
Andrew V | Overall ExperienceEverything was a great experience from start to finish.
Lyle S | Overall ExperienceI have been extremely pleased with Centerville Self Storage and had no concerns or problems over the time of my rental. I highly recommend them.
LESLIE A | Overall ExperienceFrom the time I looked into renting a unit at Centerville Self Storage through and including the move-out process, the staff were consistently responsive, attentive, and very professional. Questions were always promptly answered and as a customer, I felt valued. I would highly recommend this storage business,
Donna C | Overall ExperienceStaff was always friendly, helpful and attentive. The unit was clean and I felt comfortable storing all my personal items there. I would strongly recommend this location to friends and family members. Thank you for a great experience and should I need additional storage in the future I will not hesitate to come back. Thank you!
Caroline M | Overall ExperienceI was very happy with the whole experience! Although I found it very expensive, it was very convenient both with availability and location. I thank you and your office.
ROBERT H | Overall ExperienceRequested and paid for an outdoor drive up unit. Brent Wilson gave me indoor unit in a hallway. Then he wouldn’t refund the admin fees even though he gave me a wrong unit. Horrible customer service.
Mitchell N | ReservationGreat facility and wonderful and friendly management! :)
Audrey C | ReservationWe were perfectly happy with this storage facility - it kept our furniture in safe and in good condition for 6 months while we built our house.
REBECCA G | Overall ExperienceThe staff was always very friendly and willing to help. They made check in and check out very easy. The units were clean and free of any pests.
AMY H | Overall ExperienceWould recommend Centerville Storage. Great people to work with. Had no problems in the six months I use the storage unit.
CONSTANCE F | Overall ExperienceLove this place
ANGI B | Overall ExperienceI really enjoyed having our storage unit. The staff was always friendly and the facility was very well kept! Thank you Centerville Self Storage!
DENISE F | Overall ExperienceWe were moving from another state and we did not make it to the unit during office hours. The office manager came in during off hours to get us registered and set up. That is great service!!
Sara V | Overall ExperienceGreat staff and easy access to units.
DANIEL L | Overall ExperienceI needed a storage place on short notice when my mother passed away and they were able to help me with the exact storage I needed.
CAROLINE D | Overall ExperienceEveryone was so nice and helpful!! I would definitely refer anyone to your business.
VANDA K | Overall ExperienceGreat
ANNA T | Overall ExperienceNo problems. Everyone has very helpful
CAROLYN I | Overall ExperiencePerfect!
MARIA D | Overall ExperienceWe were very pleased with the services and facility at Centerville Self Storage. If the need for a storage facility would arise again we would choose Centerville Self Storage. Thank you.
SUSAN T | Overall ExperienceDid not get to store items there on the day I reserved it for bcuz they were closed on that day.
Privacy R | First ImpressionsBuilding and unit are very clean, and staff has been friendly and accommodating.
Privacy R | First ImpressionsWe had to wait a long time for someone to show up on site and let us into the locker, but once he arrived things went smoothly.
Privacy R | First ImpressionsVery friendly and accommodating representative. The hours are a bit limiting, but they are still reachable most times of the day by leaving a voicemail message.
Privacy R | First ImpressionsStorage unit is clean and convenient
Privacy R | First ImpressionsOk
Privacy R | First ImpressionsThe storage facility staff was very helpful and personable, but unfortunately they didn`t have any units available in the size I needed.
Privacy R | First ImpressionsEASY IN AND EASY OUT.
REGINALD H | First ImpressionsThe facility is clean and the owner is extremely nice and helpful. Very pleased.
Privacy R | First ImpressionsGreat customer service. Flexible and willing to work with the customer. Very kind and helpful!
Privacy R | First ImpressionsGreat service getting me setup.
Privacy R | First Impressions