Comentarios del cliente para Centermart

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Centermart

Grado total:

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Michael P. en

Grado:

El cliente no dejó un comentario.

David B. en

Grado:

El cliente no dejó un comentario.

jeff g. en

Grado:

It was raining and the axle of the trailer i rented was hooked over the tongue of the trailer behind it. I was finally able to find a lever to lift it off the other trailer. Didn't really feel that was my job. But wasn't getting much help from anyone else.

Josh K. en

Grado:

Super friendly gentlemen helped me. Even though he was also running a gas station he was able to help me get my truck faster than the slow app. +Human service -Uhaul app

mike p. en

Grado:

Location and convenience are great but I reserved a 20 foot truck that they didn't have when I went to pick up the truck so had to settle for a 17 footer even though I reserved a month in advance. also with one person doing double duty, uhaul and gas station service was really slow.

sean m. en

Grado:

Computer at the rental location needs to be updated and work faster

Penny H. en

Grado:

None, Staff were very friendly and helpful. Experience was great, I would refer this location to anyone who needed this type of service.

PAUL H. en

Grado:

Your customer service was great!!! Thank you!

michael m. en

Grado:

El cliente no dejó un comentario.

Thomas S. en

Grado:

El cliente no dejó un comentario.

Gary H. en

Grado:

El cliente no dejó un comentario.

Charles O. en

Grado:

El cliente no dejó un comentario.

Brian B. en

Grado:

El cliente no dejó un comentario.

chris d. en

Grado:

El cliente no dejó un comentario.

Jerome S. en

Grado:

El cliente no dejó un comentario.

Nancy B. en

Grado:

Needed help backing the trailer up, but was able to ask a customer that happened to be in the store for help.

Tom B. en

Grado:

The vehicle had a gas or exhaust leak into the cargo area. The miles were not accurate from the pickup to the actual travel. Make sure you check the paperwork to see how many mile are on the vehicle before leaving.

Nicole M. en

Grado:

Chad was very personable and helpful. Equipment was clean and well maintained.

tom h. en

Grado:

El cliente no dejó un comentario.

Charles R. en

Grado:

Awesome service and truck usage! Will use again when ever needed.

Tyler T. en

Grado:

El cliente no dejó un comentario.

jerald m. en

Grado:

El cliente no dejó un comentario.

RICHARD S. en

Grado:

El cliente no dejó un comentario.

Craig B. en

Grado:

For one we got the wrong truck! There was ice all over the truck. Windows and mirrors! The lock on the back door was frozen. Took forever to get it so we could make it safe to drive! We didn’t receive an email receipt like they said we’d get. The poor girl at the store didn’t know what to do. Very stressful.

Daniel W. en

Grado:

El cliente no dejó un comentario.

John B. en

Grado:

the truck was very dirty when we picked it up. Our pick up time was for 7:30 a.m., and there was ice all over the window, but the attendant there said that there was no ice scraper available. Our furniture got very dirty when we moved it. We were not happy about that.

Ray M. en

Grado:

Could have been more helpful at p/u -- I'm 78 and not quite up to manhandling this thing by myself.

richard b. en

Grado:

Extended hours of operations & location makes this facility very convenient. Had a wide variety/sizes of trailers, vans, and trucks available to rent. We rented the largest (26’) truck given the price differential was minimum for a smaller vehicle, making loading/unloading significantly easier. Given the high mileage (>135k) thought truck was very clean & well maintained; started right up even in below freezing weather.

Adam J. en

Grado:

El cliente no dejó un comentario.

Kim s. en

Grado:

El cliente no dejó un comentario.

Steven S. en

Grado:

I tried calling them the day before to make sure everything was good with my rental. I called them for two hours and no one picked up. I left a message to have them call me. No one did. I went in the next morning to pick up my truck and to confirm that my two dollies and blankets were also there. The lone guy working the gas station, who seemed way more interested in getting the food prepared for the day, took a quick look in a disorganized pile of boxes and supplies and said they just don't have any. They come and go. I told him I reserved them on the system and he just scratched his head. Maybe I should call another U-haul dealer to rent those. I can't believe this store is allowed to be a U-haul location. It's conveniently close and the truck was fine, but the people running that store and any ability to get supplies is abysmal.

LEROY W. en

Grado:

helpful, and knowledgeable staff. quickly got my van, drop off was great as well.

Jon T. en

Grado:

El cliente no dejó un comentario.

nick s. en

Grado:

El cliente no dejó un comentario.

stan h. en

Grado:

Chad was great to work with!

Ron O. en

Grado:

El cliente no dejó un comentario.

Dale E. en

Grado:

El cliente no dejó un comentario.

Lanny S. en

Grado:

El cliente no dejó un comentario.

Jennifer P. en

Grado:

El cliente no dejó un comentario.

Eric M. en

Grado:

El cliente no dejó un comentario.

Elizabeth S. en

Grado:

El cliente no dejó un comentario.

Tim M. en

Grado:

Very smooth online check in and easy return. Will definitely use again!

eric n. en

Grado:

El cliente no dejó un comentario.

Ray M. en

Grado:

El cliente no dejó un comentario.

LAWRENCE S. en

Grado:

El cliente no dejó un comentario.

Pam B. en

Grado:

El cliente no dejó un comentario.

John G. en

Grado:

the individuals at Centerville location were very polite but the overall experience was horrible. Our original requested pick up location and truck size got changed because of lack of available trucks. Then the time got changed. When we went to the Maplewood location (on our confirmation email) at our designated time they had no reservation for us. Fortunately we had our confirmation with us and once they looked again our reserved truck was in Centerville. Another 30 minutes north of us! Even with your low rates, probably not going to rent through you again.

Laura S. en

Grado:

El cliente no dejó un comentario.

Brian S. en

Grado:

Great convenient location.

Lisa L. en

Grado:

Corporate UHaul got my initial order mixed up, but the Centerville team was able to sort it out. Thank you!

DEB M. en

Grado:

The staff (owner) was very kind and helpful.

Tim A. en

Grado:

El cliente no dejó un comentario.

Amy D. en

Grado:

The workers were very professional. The location convenient

Robert K. en

Grado:

I reserved a 10 foot truck but got a 17 foot instead. I was not expecting to the rate increase when I picked it up the truck. But I guess it worked out better I had a bigger truck.

clint c. en

Grado:

El cliente no dejó un comentario.

justin w. en

Grado:

Everything was perfect

milt b. en

Grado:

El cliente no dejó un comentario.

Andrew D. en

Grado:

In general I am displeased. I believe my rental costs were misrepresented. I do not believe I should have been charged the additional mileage or fuel at drop off. A: the fuel was at a quarter tank not three eighths. I advised the attendant and have a picture of the gauge showing it was over a quarter tank on drop off. B: The odometer was off by ten miles vs. The paperwork. Again I advised the attendant. C: when i rented this truck I was told on the reservation that I got 30 miles up front. I allocated an addition 32 miles. The correct odo was 29795 at pick up and 29846. Thats 51 miles. Even if the odo on the paperwork was right its 61 miles when I booked 62. $190 for a 1 day rental of a 15 foot truck. Robbery! Budget just rented me a 26 foot truck for $53 for one day with 20 miles up front and only $0.71 per extra mile. This was a two home move after getting married. I will never rent from this location again and probably will avoid UHaul wherever possible in the future.

Dave G. en

Grado:

El cliente no dejó un comentario.

kristy g. en

Grado:

Amazing service. Great truck for cross country move.

Michael M. en

Grado:

Had no record of my rental when I arrived. I wanted 24 hr in town rental, rental started at 12:26pm and was told I had to return it at 10 am the next day. Less than 24hrs. The truck was parked in between a building and another truck with the neighbors yard at the front bumper and a trailer ten feet behind it. Making it very hard to back out of, inches to move. My wife went to ask the guy if he could move the other truck and he snapped at her saying "if you can't drive the truck then you shouldn't rent it!" He came outside and admitted it was a tight fit. All in a downpour of rain. By the time I could get out it was closer to 1pm, even more less than 24hrs. This is all after reserving the truck originally 8-9 miles closer days before and being told that was I had to take this one only one day before my reservation. Causing an additional 17+ milage charge. Will definitely look into other options next time.

Nate D. en

Grado:

Everything was fine!

terrence h. en

Grado:

El cliente no dejó un comentario.

Mary M. en

Grado:

They had trouble getting the information into your system - that was the only problem that I had with this location. Otherwise all was OK>

JOSHUA W. en

Grado:

Although there were a few 'bumps in the road' upon picking up the truck, the fellas at Centermart U-haul in Centerville, MN compensated me fairly for the inconvenience. They went out of their way to be sure that I was taken care of. Thank you John!

Michael C. en

Grado:

El cliente no dejó un comentario.

Laura H. en

Grado:

El cliente no dejó un comentario.

julie c. en

Grado:

I called to complain that our truck engine would not start when we stopped to pick up a couch from my friend. It delayed us by 1 hour and also blocked my friend from leaving to get to her appointment. I am hoping for at least a $50 credit. Julie Corcoran 651-324-8009

Sharon M. en

Grado:

El cliente no dejó un comentario.

EVERETTE D. en

Grado:

Excellent experience!

Matt D. en

Grado:

Lady renting trailer was very knowledgeable and provided great customer service.

adrian s. en

Grado:

The location was fine. The reservation computer system was not fine. The reservation did not show on the location's system, though I had several confirmation emails, including a reservation number. I sat on hold with the 800-uhaul number for ~20 minutes with no answer. Eventually, we just entered a new reservation and was able to get going. A 10 minute process took over an hour. The people were very helpful and we tried several options to get this to work. It wasn't the location. It was the system. E.g. they are unable to look up confirmation numbers on their log-in. You have to call 800-uhaul...and wait on hold with no answer.

Craig S. en

Grado:

El cliente no dejó un comentario.

HAROLD B. en

Grado:

My reservation in person was quick and the truck was clean and ready when I picked it up. My U Haul return was exceptional. She was personable, kind, and explained in detail all of my charges. Bravo to her.

michael m. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

El cliente no dejó un comentario.

Dylan M. en

Grado:

Service was slow. 1 guy working. Customer Service Poor.

Jack B. en

Grado:

El cliente no dejó un comentario.

judy p. en

Grado:

El cliente no dejó un comentario.

Aimee K. en

Grado:

The whole experience was a joke. I made a reservation for a truck with a dolly at a location 1 mile from my house. Got a call the next day they didnt have a truck so the reservation was moved to a location 12 miles away and we get there and no dolly not does any location have one ti I had to spend more money to buy one. Next time I move I'll find a different company. Will not go with uhaul again

Paulette B. en

Grado:

El cliente no dejó un comentario.

Amy O. en

Grado:

Will definitely recommend and use this location going forward.

IAN G. en

Grado:

El cliente no dejó un comentario.

Brian M. en

Grado:

Make the checkout process faster. No fault to the person creating the contract, but the process they have to go through looks cumbersome and should be able to do it all online ahead of time

Ryan M. en

Grado:

Have more equipment on hand don't have an attitude over parking incorrectly not wanting to move your own vehicles don't charge for equipment you don't have open at your posted times have a full tank of gas I received 3 quarter's full had me put a full tank i have pictures from uhaul app needs a lesson in customer service

michael z. en

Grado:

El cliente no dejó un comentario.

Victor S. en

Grado:

Rental was good. HOWEVER, when I returned truck employee accepting it (woman at ~7pm same day of rental) was VERY RUDE. She told me that I parked truck wrong way, and when I said that I am not comfortable backing such big truck up, she said I will charge you $5 "wrong parking fee". I said, OK, but show me where it is in the contract, as I was not aware of it. She refused to show me the contract, and then said this is not UHAUL fee it is our own fee. When I agreed to pay it if she can show it to me in writing, she said she has not time for that and told me to get out of the gas station. VERY VERY VERY RUDE and unpleasant experience. And I was just trying to see it in writing and agreed to pay $5 if she can show me why I have to pay it... Not and acceptable customer service.

Gayle and Richar H. en

Grado:

Went quite well.. Vehicle could have been a bit cleaner... would use service again.

joe d. en

Grado:

El cliente no dejó un comentario.

Kelly W. en

Grado:

El cliente no dejó un comentario.

Hanna B. en

Grado:

El cliente no dejó un comentario.

Kara S. en

Grado:

El cliente no dejó un comentario.

Cathy E. en

Grado:

Agent was very friendly and helpful.

GARY N. en

Grado:

El cliente no dejó un comentario.

JORDAN S. en

Grado:

improve your web site

Neal S. en

Grado:

El cliente no dejó un comentario.

GREG B. en

Grado:

staff very helpfull

Mitchel P. en

Grado:

The help was friendly and very easy to work with. The trailer I rented was in great shape. If anything, the pickup location was a little cluttered and could be cleaned up some for a more professional appearance, but I'll come back here if I need to rent any sort of trailer.

John F. en

Grado:

Good experience, easy to reserve and pick up to the drop off

JUDY K. en

Grado:

El cliente no dejó un comentario.