Customer Reviews for Center Street Service
(U-Haul Neighborhood Dealer)

1,004 reviews

86 N Center St   Rock Springs, WY 82901
(Across the street from Ace Hardware)

(307) 382-8604

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(307) 382-8604

86 N Center St
Rock Springs, WY 82901
(Across the street from Ace Hardware)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tim Hackney 
Rating:
3.0

Customer did not leave a comment.

Stormie Prime 
Rating:
5.0

Customer did not leave a comment.

william munn 
Rating:
5.0

They were fantastic to work with and were very accommodating concerning moving dates as our travel plans continued to change. Thanks Again!!

Levi Lozier 
Rating:
5.0

Customer did not leave a comment.

Karen Warejcka 
Rating:
5.0

Customer did not leave a comment.

Chad Bentley 
Rating:
4.0

Customer did not leave a comment.

Kyle Hoffman 
Rating:
5.0

Customer did not leave a comment.

Ariel Gudino 
Rating:
5.0

Good experience

steven kurtz 
Rating:
5.0

Customer did not leave a comment.

Parker Kristensen 
Rating:
4.0

Customer did not leave a comment.

Holly Talbott 
Rating:
5.0

Customer did not leave a comment.

Debra Gibbs 
Rating:
5.0

Customer did not leave a comment.

Karin kelly 
Rating:
5.0

Awesome location, staff helped me with locating some lifting help. They checked in on us during move to see if everything is going well. Thank you Center Street location in Rock Springs Wyoming.

TODD JULIUS 
Rating:
5.0

Customer did not leave a comment.

Brian Moser 
Rating:
5.0

Katie in the office was absolutely great and accommodating Sean the tow truck driver was really friendly and happy very knowledgeable great to have as a driver

DENISE HALL 
Rating:
5.0

Customer did not leave a comment.

Jacob Lord 
Rating:
5.0

Great service! Clean vehicle and Lud Plemel one of the friendliest people ever. Very positive experience across the board.

scott smith 
Rating:
5.0

Customer did not leave a comment.

Tiffany Costigan 
Rating:
5.0

Customer did not leave a comment.

Robin McConnell 
Rating:
4.0

Everything was good The employees helped me figure everything out offered their assistance thank you very much

Kittie Kilpack 
Rating:
5.0

Customer did not leave a comment.

Oliver Garcia 
Rating:
5.0

Very nice and helpful folks !

Allen Luo 
Rating:
4.0

Customer did not leave a comment.

Tate Harris 
Rating:
1.0

I had the WORST experience ever. I am a single mom moving states limited on funds . I had picked up a truck wasn't clean. After using this truck I made sure I put the gas in it and returned it a day ahead of schedule. U-Haul charged me outrageously! Said I went over on miles, wasn't true! They also charged me for having it an extra day when I returned it ahead of time, I paid a cash deposit and 5 days later I still haven't seen my deposit. They left me high and dry! Taking money from a single mom just trying to make ends meet is beyond me !!! They are quick to take your money but not very fast at making things right or getting the refund back in time. This has cause so much trouble with my funds being limited I really depends on my deposit back in cash like I gave them. Here it is 5 days later and I still don't have money. I had to get loans and what not to try make end meet cause my refund still isn't seen on my end . I never got any resolution from this company they still have my deposit and refuse to give it to me. I've been stranded on the side of road cause I had no gas due to U-Haul not refunding my money in a timely manner .

sacha almeida 
Rating:
5.0

I prefer renting this location. The other one here in Rock Springs Wyoming the staff is rude. Have never had problems renting at center street location.

Richelle Lott 
Rating:
4.0

Customer did not leave a comment.

Richard Lopez 
Rating:
2.0

Customer did not leave a comment.

Justin Forbis 
Rating:
5.0

Lud is amazing. From picking the equipment to explain the details to me, he was patient and kind. Katy made sure I knew all the details of my contract and helped with my odd hours! Thanks for all the help!! I’m

Patricia Olson 
Rating:
5.0

Very helpful. We had a terrible time at first because our reserved cargo hauler was not available in our area. This place helped us out.

Doris Blasi 
Rating:
3.0

Customer did not leave a comment.

Amber Pyndall 
Rating:
5.0

Customer did not leave a comment.

Tara Slater 
Rating:
1.0

Renting this U haul was the worst experience we have had using moving trucks. Absolutely ridiculous! Canceled our truck 2 days before we move 1000 miles, being told a new moving truck was going to be in a specific town(after we begged someone to help us) when there WASN’T, driving 8 hours to pick a 3rd promised truck, and that truck having NO GAS! Ugh.. Never will we use Uhaul again or tell friends and family to use it.

Joshua Montgomery 
Rating:
4.0

Customer did not leave a comment.

Shelley VanTassell 
Rating:
5.0

great people

Doug Skrivan 
Rating:
5.0

Customer did not leave a comment.

Lela Henderson 
Rating:
5.0

Super helpful. Very friendly and willing to help!

Wallace Curry 
Rating:
5.0

Staff is very friendly and helpful. Nice to be treated in a kind way. Great job !

Michael Baker 
Rating:
5.0

Friendly staff good experience

Miguel Mendez 
Rating:
5.0

Customer did not leave a comment.

Richard Spann 
Rating:
5.0

Great people best service

lud plemel 
Rating:
5.0

Everything was great!

Jeffrey Wilson 
Rating:
5.0

Thank you , you guys did the best to acomódate my move. 😄😀

Eugenio Soto 
Rating:
4.0

Customer did not leave a comment.

Michael Prince 
Rating:
5.0

Great customer service!!

Martin Lloyd 
Rating:
3.0

Customer did not leave a comment.

joe patsko 
Rating:
5.0

Customer did not leave a comment.

Steve Ball 
Rating:
5.0

Customer did not leave a comment.

Debra Allmon 
Rating:
5.0

Customer did not leave a comment.

Shirley Norton 
Rating:
5.0

Customer did not leave a comment.

Clint Wegner 
Rating:
5.0

Customer did not leave a comment.

RICHARD KRIEBEL 
Rating:
5.0

Customer did not leave a comment.

TJ Foss 
Rating:
5.0

Everything was great 👍

TJ Foss 
Rating:
5.0

Customer did not leave a comment.

Misty Hanson 
Rating:
5.0

Lud Plemel is an asset to your company, very professional and courteous.

Dennis Crofts 
Rating:
5.0

Friendly, quick service and the rates where good. Thank you.

ANTHONY BYRON 
Rating:
3.0

Customer did not leave a comment.

Rebecca Mason 
Rating:
5.0

Just keep up the Good Customer Service!

Riley Tuhoski 
Rating:
5.0

Customer did not leave a comment.

kace dillon 
Rating:
5.0

Customer did not leave a comment.

Andy Flavler 
Rating:
4.0

Everything was great other than they wouldn't use the card used to make the reservation to process the payment so I had to use my own card. No other issues and I like renting from this location. Thanks!

Amity Hixson 
Rating:
4.0

Both dealerships in Rock Springs closed prior to their listed close times which unfortunately led to me having to stay in a hotel for an additional night. The staff was helpful when I ended up making contact with them and they were able to help me get on the road after the weekend.

Phillip Corvello 
Rating:
4.0

Did a drop off after hours. Called following day. Clerk was very pleasant.

latricia taylor-morgan 
Rating:
5.0

Customer did not leave a comment.

JOSHUA ANDERSON 
Rating:
5.0

I picked my truck up, Kenn was extremely proficient, advised us to take a picture of the milage for our own protection, and was very helpful and knowledgeable about what we may face down the road. Great guy. Friendly. Professional.

Judy Rivette 
Rating:
5.0

Customer did not leave a comment.

Catherine Fehr 
Rating:
5.0

Associate was very very nice and well educated on uhaul products.

Ruth Harnden 
Rating:
5.0

Customer did not leave a comment.

Robert Graham 
Rating:
5.0

Treat them like you did me

Greg Cimarossa 
Rating:
2.0

Customer did not leave a comment.

Jonathon Dollar 
Rating:
5.0

Customer did not leave a comment.

Haylee Warner 
Rating:
5.0

Excellent service here. No improvements needed.

Debbie Delbridge 
Rating:
5.0

We had to drive 100 miles from Evanston to Rock Springs to get this trailer. Evanston did not have anything wr needed.

CAROL SUE NICHOLS 
Rating:
4.0

The lady that helped us was very professional and helpful. We so appreciate how she went out of her way to rent us a car trailer.

Marla Cheney 
Rating:
3.0

See above

John Nowland 
Rating:
5.0

Customer did not leave a comment.

Lou Poutre 
Rating:
5.0

Customer did not leave a comment.

Cruzito Fernandez 
Rating:
1.0

Customer did not leave a comment.

Josh Eaton 
Rating:
4.0

Customer did not leave a comment.

Donnielle Reynolds 
Rating:
5.0

This is the second time Ive used Uhaul at this location and both times have been top notch customer service & overall excellent experience.

Donald Brewer 
Rating:
5.0

The vehicle was not properly cleaned. Also they fuel gauge is off so they said it was a half a tank when it was a quarter. Friendly staff and knowledgeable.

Andrew Wiley 
Rating:
5.0

Customer did not leave a comment.

Riley Horne 
Rating:
5.0

Customer did not leave a comment.

CODY BRYCE HANSEN 
Rating:
5.0

I rented on a Sunday for a few hours and the check-in and check-out process through the app was super easy. I also got a call from the store prior to my rental to confirm details. The person I spoke to was super friendly and helpful.

Amanda Benson 
Rating:
4.0

Have more trucks available

mary will austin 
Rating:
5.0

Customer did not leave a comment.

Dan Maiers 
Rating:
5.0

Customer did not leave a comment.

Dan Maiers 
Rating:
3.0

The 6 x 12 cargo trailer I reserved to pick up at 9 am was not there. They called the person who was supposed to turn it in and they would not be bringing it in until 1:00 pm. Created a real problem for me. But staff called the 2 other UHaul locations and sourced a 5 x 9 flat bed with ramp which actually turned out better for me.

Stephen Scott 
Rating:
2.0

Have person at location and don’t cancel someone’s reservation two days before

Levi Willie 
Rating:
5.0

Customer did not leave a comment.

Sharon Hummel 
Rating:
5.0

Customer did not leave a comment.

Tom Darr 
Rating:
5.0

Customer did not leave a comment.

Abram Ray Jewell 
Rating:
5.0

Customer did not leave a comment.

Quentin Hardesty 
Rating:
3.0

Customer did not leave a comment.

Ashley Green 
Rating:
3.0

This is more of a complaint about the Uhaul reservation system. We reserved the smallest enclosed trailer and a day before were told it was not going to be available nor the next size off. Even worse was that they wanted to charge us more than the original trailer size we wanted. This has happened to us many times where we "reserve" a trailer and it's not really reserved. At the very least, call it something else like first come first serve and don't even bother with doing reservations since it's truly not a reservation.

Brady Hixson 
Rating:
3.0

Customer did not leave a comment.

JOHN GOODMAN 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MANSFIELD 
Rating:
5.0

Customer did not leave a comment.

vytautas bendoraitis 
Rating:
4.0

Problems with reservations and equipment availability.

Louis Weibl 
Rating:
5.0

Customer did not leave a comment.

Tony Osborne 
No reviews have been submitted for this location.

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