I was charged more than my receipt said , they charged me $66.09 when my receipt said $55.56, how about not charging people until they bring the uhaul back for accuracyMorgan F.
Customer Reviews for Center Street Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly customer service. The Equipment was very clean.Louis B.
Customer did not leave a comment.Logan B.
Always a pleasure renting from this location. Best price in town and had the coolest memorabilia in his office. Will be back again and again.Dina H.
Very friendly and fast serviceStephanie K.
I rented the truck for 11 hours, to be dropped off at 7pm. When I got there, he told me he was leaving early that day so I had to keep the truck over night as he did not want it parked there for fear of it being stolen. I did not plan on keeping a 26 foot truck over night so parking it was very inconvenient. He also said I had to have the truck back in the morning before he got there, which I also did not plan on doing right after moving my whole house. To top it all off, when I got there he told me he didn't have any utility dollies after I had booked 2 in my reservation. I would not recommend this place to anyone, it just added lots of stress to the already stressful situation of moving.Nicholas R.
Customer did not leave a comment.Holly V.
Update website stating no drop-offs at night and confirm p/u time as we had 10am and office had 11am. The truck overhead part was really dirty, I had to sweep it out before using the truck. Overall this has been the best location and staff is great and the process was pretty smooth and went well.Noah A.
Happy 49th wedding anniversary!JULIUS M.
Customer did not leave a comment.PECKOLA C.
Customer did not leave a comment.Kent A.
Just want to thank you for your Superior customer service over many years. Thank you!!!Shari G.
Customer did not leave a comment.Patricia E.
Nothing, this place is fantastic and Dean is very helpful.Marilyn R.
Customer did not leave a comment.Stefan W.
Very excellent location and customer service. Very easy to extend truck rental. The owner/operator stood out in traffic to help me maneuver. If you have a passenger, have them press the button on the cross walk to take free left turn. Always refuel and clean truck to avoid extra charges.Brent T.
I always use U-Haul for my moving needs. Consistent service every time!KURT S.
Customer did not leave a comment.DENDEN E.
Customer did not leave a comment.Karen A.
Customer did not leave a comment.Leanne S.
Customer did not leave a comment.David O.
Customer did not leave a comment.Justo R.
Customer did not leave a comment.Michelle F.
Ver friendly and knowledgeable I had the pleasure of dealing with. I recommend him to everyone.David S.
Wonderful Service!Marla C.
I'm happy to say that the 20ft truck was available as promised and clean. The gentleman was nice and we extended the rental for another day and got a refund for the extra 1/4 tank of gas! Thank you!Annmarie P.
Great customer service !Dominic W.
Nothing. Incredibly easy and reliable. Easily my top experience with UHaul.PAUL GILBERT S.
Customer did not leave a comment.Stephany F.
Very friendly and honest with accurate rates.collette N.
Customer did not leave a comment.Sandra B.
Customer did not leave a comment.DENNIS S.
I know this is tough one ,but after hours drop off would be nice. However, I understand the theft problems in or area.Bruce E.
Quick and easy. The equipment at this location was cleaner and in better condition than other U-haul locations.Bruce E.
Nothing. It was greatJon V.
Customer did not leave a comment.Gabriel H.
Customer did not leave a comment.kurt W.
Customer did not leave a comment.Megan M.
When a service advisor realizes you live in another town then your rental they should tell you if you do not bring it back to the location you'll be charged $380. I ordered it online and I believe the girl told me it was going to be $20 a day and it was not it ended up being $40 a day. I only needed the trailer for 3 Days but because I was going to be in that town for 7 days it sat for 7 days. I wish they would say a little bit more because I would have been better off renting it one way.Kent W.
Truck was clean, check engine light on and warning that all tires were low in dash. Gentlemen said it was fine and he would fix it after I returned it. First time I've been asked to provide a gas receipt for the gas I put in the truck also. If I had known this was the location I would have found a different place to rent, didn't realize that was the address for this facility, now I know.Bree A.
Gentleman who assisted us made us stand in the rain to complete the transaction. Spent 45 minutes trying to use his phone to do the transaction. Had to call customer service to try to fix. The box portion of the truck was full of drug paraphernalia.Jonathan S.
Excellent serviceurma R.
Customer did not leave a comment.Daphne M.
I left the dolly with me , to return it I called and was told that office opens until 4:30 I went twice and was closed so I had had to drop them across the fenceAdel A.
Customer did not leave a comment.Junior E.
Customer did not leave a comment.CLARENCE J.
Clean & professionalScott B.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Harry B.
Customer did not leave a comment.Adrienne W.
Customer did not leave a comment.ANATOLIY K.
Customer did not leave a comment.Kristine H.
Best u-haul experience I've had and there have been many over the years. This will be where I return when I need a truck rental again.jodi C.
Very Good 👍Andrii S.
Customer did not leave a comment.David O.
Location very convenient to my house,but needs to be a bigger and updated property! Think it's an old gas station from the 1940's or 1950's! The service was great from the person working there! Thanks!Willie H.
The most positive & simple, hassle free truck rental transaction I've had. Will definitely rent again from this location and refer friends & family.Leticia D.
Customer did not leave a comment.Joe M.
Customer did not leave a comment.Maalona M.
The location is not much to look at, and leaving a car parked for a day in the area is an unknown quantity. Lots of traffic so probably ok. The gentleman running the place is great. This was my second rental from this location. The equipment was in good condition and clean.John D.
Dean is very professional, experienced, and friendly in the past four cargo van rentals. I would always talk with him first when I need a rental van. David O.David O.
Outstanding customer serviceSusan B.
Customer did not leave a comment.Kurt C.
Great customer service was received. Keep up the great workZennell W.
Battery died had to pay for jump, guy asked me to come back next day and wasn't there instead of letting me drop off at nightVirginia C.
Customer did not leave a comment.Paul W.
Customer did not leave a comment.Christi M.
The owner know he was in a bad aria and told me he would do what he could to make the customer pay if equipment got stolen.Brett R.
Customer did not leave a comment.Connie B.
We were dreading the whole experience, but it went smoothly and the proprietor was great to work with!Diane R.
Customer did not leave a comment.James B.
The operator at this location is very personable and very professional.PAUL B.
Customer did not leave a comment.Pam F.
Customer did not leave a comment.John W.
Is everything went well good experiencePATRICK G.
Customer did not leave a comment.Romanfermin B.
Great service and availability.Reynelda S.
I reserved 3 weeks prior to my rental day, day of was relocated to this location. I drove an extra 20ish mikes or so at $1.89 a mile due to new location pickup. Truck was completely empty (should not be the new rental customers responsibility to add fuel) and was asked to return with 1/4 tank. Dean at this location was great, but I'm not sure I would use U-Haul again?Jason M.
Great customer service. Ready with the van I reserved.Carol M.
Dean went out of his way to accommodate our changing requirements, and treated us fairly. Good Job!Mark K.
We were chg for pads we never got!Gil N.
Customer did not leave a comment.Kevin R.
Customer did not leave a comment.Michael G.
Don't know of anything.Sussan L.
Customer did not leave a comment.Rex B.
Customer did not leave a comment.Bernadeth E B.
Very pleasant to work withDavid D.
Customer did not leave a comment.Charlene F.
Customer did not leave a comment.Michael S.
This is the second time I utilized this location and it' never disappoints. The service is top notch, the gentleman who assisted me was professional, proficient, and personable. Will choose this location again when the need arises.Kimiette H.
Customer did not leave a comment.Marla C.
Customer did not leave a comment.JEFFREY W.
Customer did not leave a comment.Cynthia M.
No thoughts on improvements at this site. Owner was courteous and efficient, helpful with advice on the truck. The Uhaul company promotion of $19/day is very misleading. But I knew what I was in for after setting up the registration.Katrina T.
The person running the place was very friendly and helpful. I greatly appreciate the service he provided!scott W.
Customer did not leave a comment.Clayton H.
The night time drop off area is overgrown with weeds and blackberries. Unclear as to where to park U-hauls dropped off after hours. And the Key drop box is obscure. I had a one way usage and dropped off at: 3802 Center St. Tacoma WA. In Port Townsend where I picked up my Uhaul I was told extra miles are charged at $.40 per mile. But when I received my final bill from U-Haul, I was charged $1.00 a mile. That's a HUGE difference and dishonest, in my opinion. I've always had good luck with U-haul so was surprised at the discrepancy.Bennet B.
Be more honest and up front about the rental. All the little things a customer should be aware of, such as a checklist that's emailed and is inactivated soon. I was not aware of this little thing. Would have been nice to know. Also maybe suggest to your customer to take a pic of the odometer before and rafter the rental.Mary B.