Be more honest and up front about the rental. All the little things a customer should be aware of, such as a checklist that's emailed and is inactivated soon. I was not aware of this little thing. Would have been nice to know. Also maybe suggest to your customer to take a pic of the odometer before and rafter the rental.Mary B.
Customer Reviews for Center St Auto
(Distribuidor de U-Haul del vecindario)
Tacoma, WA 98409
(& Union Ave)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 9 a. m. - 4:30 p. m.
- Sáb.: 8 a. m. - 3 p. m.
- Dom.: cerrado
- 7/5/2022: cerrado
- 9/16/2022 - 9/17/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Travis A.
This trucks check engine light was on when I picked it up. The dealer said it just needed to be serviced. Well that's correct because either the spark plugs or coil pack need to be replaced. The truck struggles To go up hills when it's empty. This needs to be serviced asap.Amanda F.
The Tacoma location was great! However our experienced was heavily impacted by our original booking in Maple Valley Wilderness-Chevron. They not only changed the truck size for 26' to 15' 2 days prior to pick up date without any notification, but the employee did not show up to the location by 9:15 (pickup time was 9:00) and there were no uhaul trucks on site. I was grateful for the support from a phone uhaul rep to route us to Tacoma with a $50 reservation discount but would have rather not have had to drive extra and waste half of our moving morning to find another uhaul option. Once we got to Tacoma and we saw trucks on the lot we were able to breathe a sigh of relief and the manager there was efficient and very helpful! Would recommend this Tacoma location and never ever to Maple Valley Wilderness Chevron.Kyle M.
My rental was ready for me on arrival. My experience was flawless. In/out, dropped offâ€¦ done. Perfect.Stephen C.
I received a call from a neighbor stating their was a U-Haul rep in front of my apartment about to take my truck in which was paid for and because someone started walking towards the truck they decided to pull off. I then spoke to the rep who told me the manger was in the area checking vehicles and noticed it was unlocked and the plates were damaged???? As long as I been working with U-Haul I never had a manger just be looking for vehicles especially if they have been paid for!!!!! I never had a reputation of stealing nor will I ever. You can have your vehicle back and never show up to my house again. I felt violated in so many ways. So they received an extra day of pay and NEVER WORRY ABOUT MY MONEY EVER AGAIN. Shout out to ANGELINA for always doing her best at the UHAUL ON EARNEST BRAZIL HER CUSTOMER SERVICE US 5 STARS . SHE HAS ALWAYS BEEN AWESOME.Chia C.
El cliente no dejó un comentario.Mary F.
First I had to go to this location because the booking agent messed up my reservation at the Federal Way location forcing me to travel out of my way, and at the same time erroneously booked loading labor In New Jersey State when I was in Washington. I had to cancel this last minute after they called to confirm, and we were forced to load ourselves. I was told I would receive an inconvenience discount which never happened. We also had to stand in the rain for 30 minutes as the agent on-site had issues finishing the rental and double charged my card that I was told would be credited back which I called again today 6/4 to request a refund. And the service engine light was on during the entire rental. Very bad from beginning to end.Michael R.
El cliente no dejó un comentario.JAARVIS B.
El cliente no dejó un comentario.Justin R.
El cliente no dejó un comentario.Donna M.
El cliente no dejó un comentario.Robert O.
Friendly and helpful service. Definitely my go to uhaul location.Sara W.
El cliente no dejó un comentario.Kristin S.
Nothing, there was nothing wrong with the experience.Rick B.
Keep doing a great job, always happy to work with this branch.Jesus F.
El cliente no dejó un comentario.Regina D.
El cliente no dejó un comentario.charlie D.
El cliente no dejó un comentario.Ava L.
El cliente no dejó un comentario.John T.
Easy to reserve and great customer service!Collette S.
Not a thing at this Center Street Tacoma location. Why? Because the Asian gentleman that helped us was very friendly and gave us great customer service. Thank you for making our moving more cheerful!Debra P.
El cliente no dejó un comentario.Olivia R.
El cliente no dejó un comentario.allan W.
El cliente no dejó un comentario.Gerald K.
We had someone that assisted to be random come up to the car, shine a light in our face and soak to us aggressively as attempting to scout a spot for the 20ft truck we were dropping as well. The guy was able to unlock gates and such after this transaction but got right in my husbands face through the window and had nothing that identified him as uhaul. This location is hard to park at and has no room for passenger cars. I wouldn't recommend it as it is difficult to get to and drop off at. Picking up may be easier but I am unsure for to location.CHARLA K.
El cliente no dejó un comentario.Helen W.
This location is outstanding!George A.
Made it very easy.Julie W.
El cliente no dejó un comentario.Dominica T.
Staff was very friendly and handled the drop off very quickly.JOHN N.
Awesome customer service.Shane D.
The person I worked with - as far as handing over keys, details, etc - was great. GraciasJeffrey L.
I always go to rent here at the Tacoma Center Street UHaul. I find great service and it's close to my home.Barbara M.
He told me that the truck was not clean, and he had to charge me $20 cash or take it, clean it and bring it back. Then he said if you give me $12, he will do it. And he charges me $10.00. I never had this problem before, and that was a little bit feels not right. Thank you, MahmoudMahmoud K.
Dean was very helpful,Corey P.
equipment in excellent conditionJack H.
El cliente no dejó un comentario.Travis S.
The UHaul web site needs to provide the phone number for the individual locations, sometimes you need to talk to actual peopleMichael G.
El cliente no dejó un comentario.Jessica M.
El cliente no dejó un comentario.Joey C.
Nothing. I was able to drop off my rental trailer and the gentleman was very helpful in getting my business done efficiently and effectively.JUAN MANUEL A.
I called to change the size of the U-Haul and they accommodated it and I was also running very late and they called just to make sure that I still wanted the U-Haul really appreciate great customer serviceGaylyn S.
El cliente no dejó un comentario.mark R.
Easiest part of the moveJAMES S.
Thank you for being great with the change of time, I really appreciate it. Will definitely recommend you guys to my friend and will use you for the next time!Brandon H.
El cliente no dejó un comentario.Mark Y.
I rented the truck fir 12 hours. We were told we had to bring it back by 4 pm which would have only been 6 hours. We could not complete our project. Very disappointingJonathan T.
El cliente no dejó un comentario.Erica P.
When I returned the vehicle, conveniently his phone wouldn't let him check the truck back in. I waited 10 minutes. I don't know if this is true or not considering he does it on his phone. When I returned home, still not seeing or signing for the return, I was charged over $200 for miles. I literally moved 7 blocks. HORRIBLE! I have rented from Uhaul before and have never had an issue. I honestly hope you get this resolved.TESSA LAURELL A.
Not a thing, this gentleman was amazing and offered wonderful suggestions with regards to utilizing the truck. I will definitely return to his location even if it means paying for the additional mileage!Sherice C.
Great customer service and clean vehicle.Armando L.
El cliente no dejó un comentario.William B.
El cliente no dejó un comentario.Lisa Y.
Thanks for the excellent service! Easiest rental experience and the van was spotless. Will absolutely rent from this location again! =)Karissa K.
El cliente no dejó un comentario.Thomas B.
Checked out and in very quickly. Good equipment.Philip S.
El cliente no dejó un comentario.LISA H.
The gentleman was very helpful and nice. He made the rental a really streamlined experienceRon Rudolph John G.
El cliente no dejó un comentario.Kyle C.
El cliente no dejó un comentario.Catherine K.
El cliente no dejó un comentario.Gary B.
Prices still too high.Paula M.
Dean was friendly and helpful and promptAnthony S.
El cliente no dejó un comentario.Gurdas S.
The owner of this location is very kind and helpful. Great experience.Richmond T.
Can't thing of anything. I was really happy with the service I received.Chris D.
Excellent customer service!EPHRAIM P.
El cliente no dejó un comentario.Salvador R.
El cliente no dejó un comentario.Edgar G.
Site kept calling me days before I was scheduled to drop off truck to see if I would be there on time because he had already reserved truck for next customer.SAMANTHA F.
Nothing excellent serviceDennis G.
El cliente no dejó un comentario.Marc B.
El cliente no dejó un comentario.Lavonne R.
El cliente no dejó un comentario.William S.
Far away from my area but I liked the uhaul location because I like fast and quick checkout the truckThanh P.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.Mackenzie S.
I was over charged for fuel. I took pictures of the fuel level and mileage before departing and upon return. The owner marked a higher fuel amount then what was in the tank. Before refueling (gas station was across the street) I brought it to his attention, he agreed and still charged the fuel to my final reciept ( which I got by email).DAVID N.
El cliente no dejó un comentario.Helen W.
El cliente no dejó un comentario.Shannon M.
I always drive the extra way to go to this uhaul. Great costumer service.Matthew B.
The owner is great. Had a little problem with the breaks on the truck not working properly, but overall it was a good rental experience.Edward K.
El cliente no dejó un comentario.Andrew Z.
El cliente no dejó un comentario.Victor M.
El cliente no dejó un comentario.Billy F.
El cliente no dejó un comentario.THOMAS A.
Great service.Tom E.
Very easy and helpful we'll rent againIan E.
El cliente no dejó un comentario.Yi G.
El cliente no dejó un comentario.ADAM D.
The property could use some cleaning. There were cats around and tons of empty, dirty cat food tins on the side of the building. The location is quick and easy to get to. The gentleman working there was super nice and accommodating. It is a basic location so pick up equipment only; no way to buy extra boxes, straps etc...Joshua M.
The cab of the truck had dust and some dirt visible and did appear to have been wiped down or cleaned before my rental. Also, the after hours key drop in the back is accessed from a dirty vacant lot with overgrown brush.Scott W.
El cliente no dejó un comentario.Leroy W.
El cliente no dejó un comentario.Connie B.
El cliente no dejó un comentario.Traci A.
The inside was relatively clean. The outside could have used a wash.Reginald C.
El cliente no dejó un comentario.Rondel M.