El cliente no dejó un comentario.Christopher S.
Customer Reviews for Celebrations Play Center
(Distribuidor de U-Haul del vecindario)
Bedford, IN 47421
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.: 9 a. m. - 12 p. m.
- Mar. - jue.: cerrado
- Vie.: 9 a. m. - 12 p. m.
- Sáb. - dom.: 12 p. m. - 3 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The Uhaul rep was very helpful and friendly. The app was not working properly and would not take pictures, so I am glad she was available to check me in. Also, the lock box for the key was very hard to open and she helped me with that as well. There was no strap for the dolly in the truck, so when it was empty it rolled around in the back of it.Beth P.
El cliente no dejó un comentario.Todd K.
Told me I could pick my truck up at 9:00am, even though they didn't open until 12. No phone call, or txt, or email. They also gave me a dirty truck. So when I dropped it off I got charged a $25 cleaning fee for dirt that was already there. I took pictures of it and they still wouldn't refund me. Never using Uhaul again.Desiree T.
El cliente no dejó un comentario.GEORGE M.
Warning light for service on the tire pressure monitoring system was on. Not the dealer's fault, but those kind of things should be addressed as soon as they show up on a rental/service vehicle. We rented the 10' box van. Very nice, decent ride and fairly quiet and comfortable. Would rent again.Shannon F.
El cliente no dejó un comentario.MICHAEL E.
El cliente no dejó un comentario.Heather S.
El cliente no dejó un comentario.BRANDY R.
El cliente no dejó un comentario.CALVIN EUGENE M.
El cliente no dejó un comentario.GREGORY J.
El cliente no dejó un comentario.Jessica W.
Open 8 hrs a week and the customer is left to fend for himself.Rex B.
El cliente no dejó un comentario.LINDA K.
Send the right lock code to the customer, if it was a review for the actual uhaul company it would not be a good review.Taylor M.
El cliente no dejó un comentario.Gregory C.
El cliente no dejó un comentario.LaShay A.
Truck was super easy to drive.MARY H.
El cliente no dejó un comentario.Darnell F.
Employees at this location were incredibly helpful with the drop off and correction of other UHAUL locations mistakes. Gave me all the information I needed to make sure the truck and trailer was dropped off safely. They even made sure I was not charged for mistakes made by the location where I picked up my rental truck. Their employee who answers the phone is incredibly friendly and was able to help in any way she could.TREVOR S.
El cliente no dejó un comentario.Brandon S.
Make sure the truck is clean, My trucks was full of dog hair, I wasn't happy about that. I had to clean the truck at my pickup point. .CARL S.
They told me my reservation was 12 on the phone but didn't put it in til 3. My truck wasn't ready to be picked up and then they gave me a much larger truck. It sounded like they never planned on giving me the size I actually needed. I had to go back because they forgot to give me the furniture dolled. They cut me a deal but big inconveniences like this on moving day are obnoxious. Also I had to wait in line forever because they are running two businesses with one front desk member. While I was waiting they were blowing up balloons right next to the table I was sitting at and one popped right next to my face. I've had great experiences elsewhere. Will use uhaul again but never at this location.LAURA E.
El cliente no dejó un comentario.Richard D.
When I arrived at the drop off location I found out that U-Haul had changed the drop off location on their own. Finally got that resolved, then there were problems with the online check out. Customer service took forever to answer so my check out was late. Then U-Haul tried to charge me another day because of that, which I disputed. Then they tried to charge me again without acknowledging the dispute, and I had to dispute again. Once again didn't acknowledge it and went ahead and took the payment out for the extra day on their own. Will never use U-Haul againMERRILEE T.
Make sure someone is there to take equipment of have a good number to callALVA L.
Super friendly, walked us out to where they wanted us parked. Easy drop off. 10/10NINA M.
Location was not open at time of return, used online service for returning rental.KENNETH S.
Your web site to return equipment is garbage. I have rented a 20' truck and a 5x9 trailer in the last 2 weeks. Both times your web site wouldn't allow me to return them. It wouldn't let me add the pictures yesterday and for the 20' truck it said I didn't have a rental. Fix the 3rd party web site or I will never use Uhaul again.Nancy S.
This location don't have a large inventory on hand.Stephen B.
If you ever redesign your trailers, make them a little taller, like 6 feet. That way you don't have to bend over.HERALD V.
El cliente no dejó un comentario.Greg M.
We dropped off the truck early with more gas and did not go over the mileage and got charged 57.00 never using Uhaul again have tried to call multiple times never to get through to anyoneChad C.
El cliente no dejó un comentario.Carl C.
El cliente no dejó un comentario.Daniel M.
Lights didn't work- no other operating trailers or trucks available Luckily I fixed the lightsNeil R.
Trying to use the 1-700-Uhaul phone number was a total nightmare. I never received my confirmation call the day before. I waited 58 minutes to talk to a customer representative who told me my preferred pick up time and location was not in use. They told me the truck would be 25 miles away and three hours later. So disappointed. The main company needs to hire more customer representatives.Amanda K.
Nothing. Everything was perfect....smoothBilly C.
El cliente no dejó un comentario.Jefferson T.
Please call regarding incorrect charges. So far the service has been terribleFloyd W.
Added a appliance dolly and (4) dozen furniture blankets to my order. They were not in the truck. Called the 800 # to find out what I could do about getting these items. Was told I would have to go to another Uhaul store 45 minutes away. I asked to have items removed from Bill and have email confirmation sent. This has not happened yet. I will have to call 800# again to ask for refund. If items were unavailable at this location for my order then I feel that I should have been contacted so that I could have made other arrangements. Not left to find out day of when I was renting the truckBenjamin R.
El cliente no dejó un comentario.RISHA D.
Everything was good.Lana L.
The location ,equipment and staff were great, no problems. The U-Haul website and app were not helpful at all. Nothing worked, tired on different devices website and app would not send code. By text or e-mail. The call center had us on hold for 20+ minutes no answer.Michael K.
It was not clear with the rental key would be for me to pick up no one from the facility called me to confirm details or go over anything else I was not able to pick up the truck when scheduled and I had to pick it up almost 12 hours later so I was charge for two full days because it took me longer to do the moveBethany P.
El cliente no dejó un comentario.Kendall R.
I was charged for gas when I replaced it already and the vehicle I rented wasn't there so I was given a more expensive one told I'd be charged the same and the. Was charged more.Brandy S.
El cliente no dejó un comentario.Justin D.
El cliente no dejó un comentario.Tamela B.
El cliente no dejó un comentario.Jerry H.
El cliente no dejó un comentario.Chrstiona B.
No contact pick up, but I needed help with lock. Celebrations worker helped. Very happy with truck pick up.Blaine M.
I think they should have removed the extra charge because it was only 7/10's of a mile and it was caused because the pickup place was farther then we had originallly contacted.Joan W.
El cliente no dejó un comentario.BARBARA Y.
El cliente no dejó un comentario.Jason K.
They need More Open Hours.Cynthia B.
El cliente no dejó un comentario.Bradley K.
El cliente no dejó un comentario.Kim L.
No one was there at time of drop off, but called the number displayed for instruction. Would have liked to have someone validate condition and return while I was personally thereDebra R.
El cliente no dejó un comentario.William M.
Location and convenience of lot size was a plus. Arrived for drop off early afternoon 9/18 and no one was present. Called other local uhaul site and was instructed to simply drop off.Bradley T.
El cliente no dejó un comentario.Paul H.
Excellent customer service!Morgan T.
Very friendly and helpful staff.Zane B.
El cliente no dejó un comentario.Tania R.
El cliente no dejó un comentario.ANITA H.
El cliente no dejó un comentario.david T.
El cliente no dejó un comentario.Darrell H.
El cliente no dejó un comentario.Michelle A.
El cliente no dejó un comentario.Steven D.
El cliente no dejó un comentario.Mark P.
Nothing that I know of, Excellent service, very professional, very helpful,Edward S.
Well i called and made a reservation and was supposed to get a confirmation call and pick up the truck in loogootee. I did not receive a call so i called the toll free number and they could not find my reservation. So i rebooked and had to pick the truck up at a location further away. I was told i could pick the truck up at 9am in bedford. I get to the location at 850am. And waited til about 905am and nobody showed up. I called the number on the door and the lady had to take a shower and get ready while I sat and waited in their lot for her. She got there about 945am. By the time i was actually able to leave the lot it was almost 11am. Which put us way behind schedule. It was the absolute worst experience I have ever had. I would NOT recommend this location to anyone. Oh and did i mention the owner of the location stopped by and would not even get out and take care of me. She said I had to wait til her employee got there and then she left. Very very unprofessional!Darla S.
El cliente no dejó un comentario.Betty W.
Same as above. A round trip policy would result in more rentals and provide customer savings at the same time. The customer should not be penalized due to the number of rentals in an area.Gerald S.
El cliente no dejó un comentario.Tony V.
Strange hours. Think maybe I was charged wrong. Not sure....Cynthia B.
Celebrations was great. Your online 24/7 site is terrible. We had to download my husband s driver's license front and back at least 4 times. Then our first chat person abandoned us when he could not get things to go through. This was Victor, when we called back Juan assisted us afterat least two more attempts it was approved. THEN we could not get the lock undone no matter how we pushed and pulled, etc... So we werecheated out of 18 hours of getting started on our moving. Your site ia defective and we are immensely disappointed in UHAUL.Michael D.
El cliente no dejó un comentario.Tony B.
El cliente no dejó un comentario.Timothy J.
Inside trailer was a little dirty but the customer service, location, price and ease of transaction was excellent.Sherry W.
El cliente no dejó un comentario.CHARLES C.
Susan was also very helpful and friendly. There was an issue with an error in the app used to return the vehicle regarding mileage assessment. Even though it was just a few minutes from closing, she made numerous attempts to contact supervisors who could figure out a work-around. She stuck with it till it was resolved. AAA+++??????Robert L.
El cliente no dejó un comentario.Timothy B.
Nothing that I can think of.Meredith R.
Can't think of anything, service was outstanding!William T.
El cliente no dejó un comentario.Roger W.
To next customer: Be aware that they will charge you $20 if you are ONE HOUR late. They set return date and time as 48 hours, which for me was Friday at 5:00. I returned the trailer at 6:00 on Friday evening. The return facility was open till 7pm, staffed by one teenage girl. There were NO customers in sight, and two other empty trailers sitting on the lot. Do you think they needed my trailer by 5pm?Marilyn A.
There was a hole that allowed rain to leak in and soak our boxesDaniel H.
More signage indicating where a drop off should goquentin S.
This was the exact opposite of Lucky strike. They took the time to listen to my concerns and they took care of everything very quickly. Excellent company excellent locationsamuel B.
El cliente no dejó un comentario.Danny T.
El cliente no dejó un comentario.Paul M.
Took a few minutes to check in and get the key.Kelsie D.
I was very impressed with the friendly service I received. The truck was very well maintained and clean. Also, I was really impressed with the gas mileage! Well better than anticipated. At half the price of its competitors, Uhaul was a great value.William L.
Although U-Haul says you can get hitches and such, you can not at this location.Sharon B.
Both ladies that assisted me when I picked it up and returned it were extremely helpful and professional. Great service!??Richard T.
The lady was very helpful.Arthor M.