Comentarios de los clientes para Cedarjack Inc

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Cedarjack Inc

Clasificación general:

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Kimberly O.
Clasificación:

El cliente no dejó un comentario.

Lauri T.
Clasificación:

Best place.

BRIANA L.
Clasificación:

Never answer their phone. Poor customer service.

Alexander T.
Clasificación:

El cliente no dejó un comentario.

TIMOTHY T.
Clasificación:

Thanks for supporting me as I returned my truck. The staff was kind, flexible, and helpful.

David H.
Clasificación:

No improvements necessary. This location went above and beyond to make this rental experience “a piece of cake”. I forget the names of the two girls that went all out to see that my experience was a memorable one. Please extend accolades to these girls and again thank you for a wonderful rental

Robert Q.
Clasificación:

The staff was very helpful, but couldn't give 5-stars as there was some systems issue that prevented a smooth rental checkout. They did all they could and then processed the rental via paper-based form, but probably took an hour to get it done

Ryan K.
Clasificación:

Truck broke down. Pick up was delayed due to unorganized employee.

guat B.
Clasificación:

El cliente no dejó un comentario.

Terry A.
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El cliente no dejó un comentario.

Johna B.
Clasificación:

El cliente no dejó un comentario.

Richard F.
Clasificación:

El cliente no dejó un comentario.

mathew P.
Clasificación:

El cliente no dejó un comentario.

Philip G.
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El cliente no dejó un comentario.

Donna A.
Clasificación:

The location is a little difficult and there is little to no signage outside to inform the public.

Jessica C.
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El cliente no dejó un comentario.

Kahla B.
Clasificación:

Provide better customer service when using the mobile pick up process, make it clear that the 15' truck is actually a 12' truck with a 3' mother's attic (cannot lay 14-15' item flat in truck)

Tammie H.
Clasificación:

A technician came over and hooked up a computer to the truck to diagnose the problem. He drove the truck to his shop for repairs.

John V.
Clasificación:

El cliente no dejó un comentario.

Ruthine L.
Clasificación:

Recommend changing pick-up time to 0800 instead of the required 0900

Taylor T.
Clasificación:

El cliente no dejó un comentario.

Kristine S.
Clasificación:

The price I was charged on my credit card and the amount in the bill were different.$132 verse $151.80.and she couldn't explain why. Also it was at a UPS store,so no help with tow hitch.

Linda M.
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El cliente no dejó un comentario.

Paula B.
Clasificación:

El cliente no dejó un comentario.

Shelly A.
Clasificación:

El cliente no dejó un comentario.

Steve G.
Clasificación:

El cliente no dejó un comentario.

Denise D.
Clasificación:

We were quoted a price and turned truck back within 5 hours and 49 Mike's later and charged more

Andrew T.
Clasificación:

El cliente no dejó un comentario.

tom B.
Clasificación:

El cliente no dejó un comentario.

Krista C.
Clasificación:

El cliente no dejó un comentario.

Kimberly G.
Clasificación:

El cliente no dejó un comentario.

Timothy A.
Clasificación:

El cliente no dejó un comentario.

Brad H.
Clasificación:

Easy drop off using the uhaul phone app.

Jason E.
Clasificación:

El cliente no dejó un comentario.

Donald F.
Clasificación:

El cliente no dejó un comentario.

Michael M.
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Melissa Braley was pleasant, helpful, and professional. I would definitely do business at this location again and I will certainly recommend her.

Peter G.
Clasificación:

El cliente no dejó un comentario.

Kimberly E.
Clasificación:

My pick up location was changed on me 3 different times and it was very frustrating. I made my reservation online and recieved a confirmation email with my correct pick up location then the night before I recieve a call saying that the location I choose has no trucks for me so my location was changed then the day I went to pick up my truck I recieved a call while on my way to the new location saying that they wouldnt have a truck for me untill later that afternoon so my location got changed yet again. Then that same day I get an email saying my drop off location had to be changed. I did not have a good experience with Uhaul this time at all. I am very angry that my locations got changed on me numerous times making my move more difficult. I think you guys need to fix things with truck reservations because this was unacceptable.

Tina I.
Clasificación:

I would like to say I had a great experience but i can't. It took me an hour to find someone to answer the phone with the exception of this location. 3 times was put on hold for over 15 minutes. Not impressed and would try another company next time.

Frank L.
Clasificación:

El cliente no dejó un comentario.

James M.
Clasificación:

Over fueled and uhaul doesn't reimburse. Thieves in my book.

Roland R.
Clasificación:

The lady who handled the contract and vehicle was very knowledgeable, polite and had everything ready to go when I arrived. Return was quick and easy. The vehicle was practically brand new in great shape, and ready to go with less than 1200 miles on it.

Jan L.
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El cliente no dejó un comentario.

william W.
Clasificación:

Very professional, no issues

Mary G.
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El cliente no dejó un comentario.

David C.
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El cliente no dejó un comentario.

Joseph H.
Clasificación:

I was very happy with this u haul location. Everything went very smooth. The Lady was very knowledgeable and friendly which made my experience great. I hate to say that in a month or so I WILL BE BACK TO MOVE TO A NEW LOCATION...Thank You U Haul

Bobbi C.
Clasificación:

This location was fine and girl was helpful. Issue ran into was with reservation.Reseved at Old Town Maine location got confirm call morning before around 8-8:30 am 3-4 hour later get message rest now moved 35-40 miles out of my way. Then called and spoke with Main U-Haul.com # and able to find truck in town 10 miles away way extremely confusing.

Narold T.
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El cliente no dejó un comentario.

Robert H.
Clasificación:

El cliente no dejó un comentario.

MATTHEW D.
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I dropped the trailer after hours, so I can't assess staff or cleanliness. The location is great.

michael R.
Clasificación:

Clean vehicles and fill with gas and have truck requested. This was not my requested pick up spot. I went to my requested spot after call saying it was in a different area. They said they would take care of it and to pick up at first requested location and they would have my truck. When I went there they said I would have to pick up at the other location and it was a 15 ft truck not a 10 ft as requested. This delay made me late for dripping of a rental car and cost an extra day. Not happy.

Thomas W.
Clasificación:

El cliente no dejó un comentario.

Heather M.
Clasificación:

The pick up and drop off locations we're changed from those identified in the registration with minimal or no notification. This is unprofessional and creates hardship.

Joel H.
Clasificación:

The service was wonderful. Could not ask for more.

Danielle K.
Clasificación:

Didn't feel like I was given all the information since my drop off location changed. Spiderwebs all over the door of the trailer.

Gary H.
Clasificación:

Nothing at this particular dealership unless offer more choices. The staff are all super!

Angela C.
Clasificación:

El cliente no dejó un comentario.

Nancy G.
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Very helpful.

Steven B.
Clasificación:

The drop off facility is not named Cedarjack! That name was not visible anywhere once I located the facility. The only indication that this is a U-Haul facility is a small sign barely visible from the street that one doesn't notice until they're in the parking lot. The street number is also NOT visible from the street at all! i had to use Google Maps on my smart phone to locate this facility. I pity the person who doesn't have a smart phone. How would they ever find this place after hours?! No one was available to check me in so I had to do an online drop off which was hideously cumbersome. In one step of the process, I had to upload photos of the inside of the cab, the inside of the back of the truck, the odometer reading, the gas gauge reading, and even a photo of where the truck was in relation to the other vehicles in the parking lot. Here again, what would a person without a smart phone do?! Based on the furniture pads that I paid for and never received at the pick up site, the disguised checkout location, and the complex and time consuming after hours checkout process, I would DEFINITELY NOT choose to rent from U-Haul in the future!

David P.
Clasificación:

El cliente no dejó un comentario.

Brad B.
Clasificación:

El cliente no dejó un comentario.

Rob S.
Clasificación:

El cliente no dejó un comentario.

Luke W.
Clasificación:

El cliente no dejó un comentario.

Mariah S.
Clasificación:

I called the call center and rented a U-Haul twice and both times the call center assigned me to the wrong location but the people at the location made it work so I was able to rent the U-Haul

Taylor P.
Clasificación:

Computer issues slowed the process

MARK S.
Clasificación:

El cliente no dejó un comentario.

Gerald W.
Clasificación:

When I made the booking for a rental over the phone, I was asked did I require insurance (I think called Safemove) and I said no. I am covered for ALL vehicle rentals by my credit card company and my car insurance provider (including U-Haul vans and trucks of any size). When I picked up the van I was in a hurry to get to a store to pick up my furniture, and I didn't have time to check the invoice to see that I was being charged an extra $14.00 for insurance that I did not require. It was only after I returned it after traveling 1 mile, that I was charged this extra coverage. The store was since closed. I have rented from U-Haul before at the airport and I was always asked about insurance, and I always had my wishes followed. This time it was not, and as a result, I will not be renting from this location again. Gerald

john D.
Clasificación:

we called Auburn because the store was closed. They told us to take pictures and place keys with slip in dropoff. We did that, 2 days later they called asking when we were going to return the truck...not very organized. Then I got charged another 11 bucks cause we went over our miles.

Stanley S.
Clasificación:

The 10' truck is listed for a studio or one bedroom apartment and we found we could not fit everything from our one bedroom apartment in the truck - even though we did not have very much in the way of furniture. Part way into the trip the engine warning light came on - there was no instruction given when renting as to what to do in that situation. We just ran it until the trip was complete. The inside window in the truck was dirty making it difficult to see through for the long trip.

Shaun B.
Clasificación:

Staff was excellent.

JACK L.
Clasificación:

El cliente no dejó un comentario.

Darcel M.
Clasificación:

Keep the two girls I worked with , they were awesome! Friendly , helpful , went above and beyond for us !!! Thank you

tim P.
Clasificación:

El cliente no dejó un comentario.

Benjamin S.
Clasificación:

El cliente no dejó un comentario.

Steve M.
Clasificación:

El cliente no dejó un comentario.

Richard T.
Clasificación:

When I make the reservation the computer system should keep all of my information so the agent at the pickup location does not have to reenter everything I already entered when I made the reservation. This way the pick up for me would take far less time.

Richard M.
Clasificación:

El cliente no dejó un comentario.

PHILIP A.
Clasificación:

The rep that took care of us was extremely nice and proffesonal. She was very knowledgeable about the products. Needless to say if I need or a friend needs to rent. I will be promoting this site. Someone give this girl a raise.

anthony M.
Clasificación:

This location was good and representative was helpful and courteous.

Rebecca S.
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El cliente no dejó un comentario.

Hershyl W.
Clasificación:

The service was top line. Thank You. Uhaul.

Patricia K.
Clasificación:

El cliente no dejó un comentario.

Candace C.
Clasificación:

Very friendly and helpful staff. I brought the truck back 3 days before they expected it, but they got me all checked out in a jiffy anyway.

Sterling F.
Clasificación:

El cliente no dejó un comentario.

David B.
Clasificación:

Keep the current staff. This was the finest U-Haul experience I have ever had, and I have had several. Equipment was available, Staff was friendly, neat, and COMPETENT!!!!!!

Nicholas I.
Clasificación:

El cliente no dejó un comentario.

Stephen T.
Clasificación:

El cliente no dejó un comentario.

Kris S.
Clasificación:

El cliente no dejó un comentario.

JASON G.
Clasificación:

El cliente no dejó un comentario.

Andrew M.
Clasificación:

El cliente no dejó un comentario.

Peter C.
Clasificación:

El cliente no dejó un comentario.

James S.
Clasificación:

El cliente no dejó un comentario.

Adam K.
Clasificación:

Nice and helpful girl helping me

Gary H.
Clasificación:

El cliente no dejó un comentario.

Gail M.
Clasificación:

Nothing.The representative Melissa was awesome. Very helpful and friendly.

kevin O.
Clasificación:

El cliente no dejó un comentario.

April B.
Clasificación:

Given that there was frost on the windshield, it would've been nice to have it started before I picked it up.

CHRIS G.
Clasificación:

El cliente no dejó un comentario.

PAUL T.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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