Comentarios de los clientes para Catskill Auto Sales

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Catskill Auto Sales

Clasificación general:

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John D.
Clasificación:

There was no person present to speak with about missing equipment (pads) and the dolly was buried in weeds that I had to physically pull out to get the dolly free. Plus the 2 man crew I hired through the u-haul web site never showed up so my family had to load the truck. I was very disappointed in with the pickup of the rental. Do not use this pickup[ site again.

William Vasil D.
Clasificación:

I pre-ordered a hand truck and furniture mats which were not in the vehicle. I arrived on time to pick up the U-Haul truck on my moving day and no one was there on site. I called the telephone number on the door of a small trailer and the man I spoke with told me that my keys were in a locker/safe near the drop off box. I needed a combination for it and he told me to call U-Haul. I called U-Haul and the representative told me that I needed to download the U-Haul app on my phone and obtain the combination to the locker through it. It did not work, and I was then put on hold for 45 minutes. I finally hung up the phone and called back the proprietor of the Catskill Auto U-Haul location and he, called U-Haul with me on the line. We were on hold for nearly 15 minutes until a lady answered the line and began pre-registration with me again even though I had done this online one week prior. I then after a 15 minute conversation with her on the line was given a combination to the locker where the keys to the vehicle were. This delayed my moving time significantly and the people who took vacation time from work to help me move. I then opened the vehicle only to find the hand truck and furniture mats were not inside. When I dropped the truck off in Herkimer, the owner called me from the Herkimer location and asked me where the mats and hand truck were. This was a very bad experience and the service was incredibly unprofessional and disorganized.

Timothy G.
Clasificación:

El cliente no dejó un comentario.

James B.
Clasificación:

El cliente no dejó un comentario.

David B.
Clasificación:

It was very hard process to pick up using mobile. I tried to do everything on-line a head of time but had to do it again when picking up.

Jamie H.
Clasificación:

No outside lighting

deb S.
Clasificación:

Have a u-haul that has working lights!! We were suppose to have the u-haul brought to a closer location, and that was not done, we drove two cars 30 miles to pick up 2 u-hauls and wasted all that time and gas to get only 1, because the brake lights and signal lights didn't work, Never again!!! Don't recommend..

Eileen S.
Clasificación:

Difficult to get to.

Kimberly C.
Clasificación:

El cliente no dejó un comentario.

George Q.
Clasificación:

No one at the location . And no information of what to do to leave your rental there .

No se han enviado comentarios para esta ubicación.

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