Comentarios del cliente para Catalogna Performance

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Catalogna Performance

Grado total:

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Timothy W. en

Grado:

We pulled up to drop off the trailer and there were two employees in the building, neither of whom were busy with anything. I stated that we were there to drop off a trailer and the gentleman says, "Just put it in that spot over there." I replied, "Do you have one of those things to manually pull the trailer around?" He responds sarcastically, "No. They're made to be attached to vehicles." At which point, he returned to his conversation with the other employee. Backing up a trailer is not easy, especially when you're not used to driving one around. These people were not busy and seemed as though they could have cared less about helping a customer. We managed to get the trailer close and then lifted it ourselves and pushed it the rest of the way into the spot, no thanks to them.

Gordon B. en

Grado:

Very good costumer service at this location

Cindy H. en

Grado:

El cliente no dejó un comentario.

Rai B. en

Grado:

El cliente no dejó un comentario.

LARRY J. en

Grado:

El cliente no dejó un comentario.

Lewis T. en

Grado:

El cliente no dejó un comentario.

Grant S. en

Grado:

This location was great and offered great customer service. U-haul itself was terrible to work with; I had one good customer service experience and two terrible customer service experiences. The U-haul mobile website is awful and crashes every time I tried to upload a picture to complete my drop off checklist. There were problems from the start with the online reservation. I put in a specific pick up location and a specific drop off location different from the pickup location. The 8’ bed pickup truck said it was available within my search parameters, however, when I got the reservation confirmed, it said I had to drop the truck off in the same location where I picked it up. If this is the case, it should have never been an available option for me to begin with since I specifically searched for vehicles available for separate pickup and drop off locations. U-haul also made me verify with three different alternate contacts (two references and my ID) before they would approve me to take the truck. Normally, you need one ID and one contact. So scrambling around at the pickup site for additional alternate contacts was a huge nuisance. Overall, I’m happy with the specific U-haul site I used but extremely disappointed with U-haul as a company. I will not be using U-haul in the future, nor will I ever recommend their services to anyone.

beverly S. en

Grado:

To be charged 40 dollars to sweep out when there was nothing there absolutely ridiculous. Never again it stated 19.95 then 19 cents a mile only to be charged 79 cents. NEVER AGAIN

Elizabeth G. en

Grado:

El cliente no dejó un comentario.

Doug H. en

Grado:

El cliente no dejó un comentario.

Robert K. en

Grado:

nothing,, everything was as promised and expected.

Bill L. en

Grado:

It was very easy to reserve a truck online. Easy to pick up and bring back. No hassles. Attendant was very nice and explained things thoroughly. Nice job!

David A. en

Grado:

El cliente no dejó un comentario.

LARRY J. en

Grado:

Friendly folks there with great personalities.

Douglas L. en

Grado:

El cliente no dejó un comentario.

SHAWN P. en

Grado:

Improve the phone app. I rent trailers 2-3 times a week. Your app is not built for someone who rents a lot from you. A repeat order would be great. The app will not save my information in my profile. This makes it take longer at the counter for both me and and the Uhaul owner.

sherry V. en

Grado:

El cliente no dejó un comentario.

halina K. en

Grado:

El cliente no dejó un comentario.

Charles S. en

Grado:

Tony is wonderfully accommodating and makes you feel you are part of the family. Renting and returning is very easy. Great location in the middle of a small town- easy access. This is my second time renting there and I will be back.

John T. en

Grado:

El cliente no dejó un comentario.

joe C. en

Grado:

I think manager was great , friendly, informed and communicated details really professionally . will use him again

richard C. en

Grado:

Very professional and helpful. Will definitely use again.

Gary V. en

Grado:

El cliente no dejó un comentario.

Aaron M. en

Grado:

El cliente no dejó un comentario.

mary F. en

Grado:

El cliente no dejó un comentario.

mike H. en

Grado:

Went very well

Mark H. en

Grado:

El cliente no dejó un comentario.

jeff F. en

Grado:

Staff is friendly and helpful, but be careful. No ill intent on their part but they issued the wrong truck first and then over billed me a days rent.

ROBERT H. en

Grado:

El cliente no dejó un comentario.

Jack F. en

Grado:

El cliente no dejó un comentario.

Don C. en

Grado:

Very easy rental, efficient check out, would definitely recommend or use again!

David B. en

Grado:

El cliente no dejó un comentario.

rene L. en

Grado:

El cliente no dejó un comentario.

Aime T. en

Grado:

You guys are awesome

rebecca B. en

Grado:

I called into the U-Haul 1888 number and they said this location did not have trucks... when I went there to get a trailer I reserved online, my wiring was bad on my truck and this location offered me a truck. I believe this location was more effective and helpful with renting. In the future I will just call a location instead of calling a call center.

Hai F. en

Grado:

Nothing wrong with the location, but the waiting time for approval online is ridiculous! I reserved to pick at 5:30 and I couldn’t pick it up until almost 6pm. I was on a tight schedule and the waiting was unacceptable, especially you don’t get response when talking online.

raymond C. en

Grado:

Make sure the outside mirrors move easy and stay in place

Charlie P. en

Grado:

Drop was easy. When I checked the next morning all paper was complete.

vincent S. en

Grado:

El cliente no dejó un comentario.

vincent S. en

Grado:

GREAT customer service!!!!

Charlene W. en

Grado:

El cliente no dejó un comentario.

Hai F. en

Grado:

El cliente no dejó un comentario.

Brandon D. en

Grado:

El cliente no dejó un comentario.

REBECCA S. en

Grado:

I was charged a $25 cleaning fee even though the truck was spotless. When I contacted Catalogna they refused to issue a refund.

Scott C. en

Grado:

El cliente no dejó un comentario.

Hai F. en

Grado:

El cliente no dejó un comentario.

Ryan M. en

Grado:

Very friendly people .

steve C. en

Grado:

El cliente no dejó un comentario.

Thomas N. en

Grado:

El cliente no dejó un comentario.

Richard K. en

Grado:

El cliente no dejó un comentario.

glen A. en

Grado:

El cliente no dejó un comentario.

MICHELE J. en

Grado:

El cliente no dejó un comentario.

Christopher O. en

Grado:

El cliente no dejó un comentario.

GARY L. en

Grado:

El cliente no dejó un comentario.

Charles S. en

Grado:

It was a great experience, Smooth, efficient, and good equipment.

Mark H. en

Grado:

Quick and easy to check in and out... convenient location. Excellent service, friendly staff!

Kathryn S. en

Grado:

El cliente no dejó un comentario.

Clarence B. en

Grado:

Absolutely nothing! Great experience great people

Wayne D. en

Grado:

El cliente no dejó un comentario.

Kevin C. en

Grado:

El cliente no dejó un comentario.

BRUCE B. en

Grado:

everyone was helpful and professional, couldn't ask for a better moving experience. It might be nice and useful in the future if U-Haul would supply moving straps for their customers available to rent

Brandon D. en

Grado:

El cliente no dejó un comentario.

Thomas K. en

Grado:

El cliente no dejó un comentario.

Brian B. en

Grado:

Awesome costomer service!

ANTHONY C. en

Grado:

El cliente no dejó un comentario.

Mike R. en

Grado:

5 stars all the way !

Timothy D. en

Grado:

El cliente no dejó un comentario.

PETE H. en

Grado:

El cliente no dejó un comentario.

Hai F. en

Grado:

El cliente no dejó un comentario.

Jefferey C. en

Grado:

El cliente no dejó un comentario.

Beverly J. en

Grado:

El cliente no dejó un comentario.

Thomas S. en

Grado:

Staff were very helpful and pleasant to deal with.

Brett S. en

Grado:

I’m sorry but this location was very convenient but the customer service was horrible. The woman at the counter was a complete bitch. Absolutely no people skills what so ever. Didn’t offer to help just pointed and told me I would get a receipt in an email after cutting me off when I was trying to ask a simple question. Horrible.

John C. en

Grado:

Owners were courteous and friendly. It's nice to deal with a family owned business.

Mary R. en

Grado:

El cliente no dejó un comentario.

Kevin N. en

Grado:

Customer service and Road side assistance really sucks. I was broke down on the highway and could not reach anyone or get any help.

Jennifer F. en

Grado:

Nothing. Very helpful, very knowledgeable. A pleasure to deal with.

john C. en

Grado:

Have a check-in and checkout process that is more efficient ending accomplishes what needs to be done

Ed L. en

Grado:

Great service and terrific people.

Hailey S. en

Grado:

El cliente no dejó un comentario.

Larry E. en

Grado:

El cliente no dejó un comentario.

tim M. en

Grado:

El cliente no dejó un comentario.

Brian D. en

Grado:

El cliente no dejó un comentario.

Jiangang H. en

Grado:

El cliente no dejó un comentario.

Cindy C. en

Grado:

El cliente no dejó un comentario.

Whitney B. en

Grado:

So easy to work with this location. We rent from them all the time & will continue to do so!

Stan M. en

Grado:

El cliente no dejó un comentario.

Brett T. en

Grado:

Lower the price on the mileage

Kevin N. en

Grado:

El cliente no dejó un comentario.

Cara G. en

Grado:

El cliente no dejó un comentario.

Cara G. en

Grado:

El cliente no dejó un comentario.

David S. en

Grado:

El cliente no dejó un comentario.

Johnnie L. en

Grado:

El cliente no dejó un comentario.

RONALD R. en

Grado:

El cliente no dejó un comentario.

Mike T. en

Grado:

El cliente no dejó un comentario.

Herman H. en

Grado:

Get better works I should have to do there work after I all ready cleaned it out they was very disrespectful. I will never rent avl nother uhaul from patasksla ever again and I will not recamend outhers to get a uhaul From that location

Jamey G. en

Grado:

El cliente no dejó un comentario.

thomas R. en

Grado:

Only thing negative was the truck had to be returned to store at the location. I was moving to a location about 20 miles East that has a U haul 1 mile from there. But overall experience was positive, stagg very professional and equipment great.

John T. en

Grado:

El cliente no dejó un comentario.

Elaine E. en

Grado:

Really it couldn't have been easier we loved our service and were able to move on a very rainy day without our things being ruined