There was no where to park when obtaining the vehicle. The staff at the location was disinterested as it was a lock box situation. The truck had the ABS light on and only half a tank of gas. It was also parked all blocked in and we had to drive into the private driveway of the neighboring house to get out of the lot.
Jan R
Customer Reviews for Castors Auto & Truck Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Awesome people with Great service. Definitely will be coming back!
Michael AVery hard to park.
JoAnn sQuick easy friendly service
Joseph PNada
jack nGREAT CUSTOMER SERVICE!!!!
Latrice MEverything was fine with the exception of the pickup process. The app did not work properly and I had to call the shop owner for assistance.
Paul RThe staff was friendly and helpful. Pickup and drop-off were simple and completed quickly. The truck was clean and in good shape.
BRETT HCustomer service are professional at its best.
Jonathan CBe more specific on terms Make sure to tie up any equipment in the vehicle/truck that could move around
Jose CI did a late night drop off. Parking is a problem.
Clifford KThe service was wonderful. She was very professional and friendly!
Donna GThey were so friendly and helpful too! Definitely will rent from them again.
Carolyn FExcellent rental place
GAIL CThe vehicle was clean on the outside but POORLY maintained. The brakes / suspension needed repair, the tires were worn. This was my WORST U-Haul experience ever.
Shenelle CVery Professional Staff!
Edward DEverything was perfect!
Lisa PKeep up the good work!
Shaunta RTruck needed a tune up
Kelly LThe staff was professional and very helpful. They made the process very smooth with zero hiccups. I will be using and referring this location in the future. Thank you staff.
Zaimah AThey were amazing!!! From the wonderful woman in the office to the gentleman helping getting the trailer hitched up.. he even went above and helped by turning my vehicle around for ease of leaving this facility!! Highly recommend this location!! 5 stars!!
Christine KExcellent, friendly service
VIVIAN HYou ripped me off…I have too put more gasoline then I should $35.00extra when I picked up the truck it was half filled…..
MILAN LVery easy and pleasant to deal with. Using again at the end of the month.
Tami NI chose “no” for the recommendation portion because although it was a positive experience as a stand alone location, the experience with UHaul, overall, was disappointing.
D RFamily owned great place of busness I will be returning highly recommend for uhaul and car service
NEIL PThe woman that helped me at the desk of Castor's Auto and Truck Repair on Thursday December 9th was pleasant and very helpful. The van I rented on the other hand was dissatisfying. Maintenance was fine but the interior was gross and smells like cigarettes and I've never smoked a day in my life. I took it into my own hands and at least disinfected the things I was to touch with Clorox wipes and disinfectant spray. If I ever rent another U-Haul in the future I pray it isn't as filthy as this one was.
Carl RKeep on truckin!!😄
Carl DHorrible ans rude customer service. After no to limited parking i found an open spot. And then the woman aaked me to move my car "next to the other car". So i moved it to where i aaaumed she was speaking of. I get a call 10 mins into my drive and a man gives me attitude and I quote "you parked in fron of my bay door. I know she specifically said to you 'next to pickup truck'." He was not there and that was NOT what she said. This was an extra 18 miles THEY CHARGED ME FOR to come back and move my car. Seems like a scam to be honest. I never take the time to write reviews but this was exceptionally poor concerning service.
Vito LOverall uhaul customer service stinks. You sent me 42 miles from my home to pick up the truck. That caused me a lot of stress that I didn't need. I will think twice before I rent from uhaul again.
Charles WEverything went very smoothly at this location. The gentleman I spoke to when I arrived was very helpful and professional. Excellent customer service with a smile. I will be telling others in need of a rental that this location is highly recommended.
KELLY RThe daughter, father and grandfather were very nice.
Shao MAwesome service!
Joe IThe lady I dealt with as well as the owner were super nice and professional. The truck was clean and in good shape.
Shawn TThe truck was not clean when I got it. Old cup and pieces of styrofoam in the cab, and the back had trash, hair clips and ties on the floor. I ordered a hand truck/dolly that was not in the truck. I did Mobile pickup and when I got in the truck the check engine light was on and the fuel economy gauge was not working. I then called customer support who transferred me to roadside assistance. I spent over 3 hrs on the phone with uhaul customer service and roadside assistance to get a resolution. They stated since the pickup place was closed they would have to send roadside assistance out. I picked up the truck at 6pm and roadside assistance made it out at midnight. They checked the truck and said it was the O2 sensor and that the vacuum seal was broken. He said it was driveable but would burn fuel faster. I lost the first 6 hours of my reservation dealing with these issues. He was unable to fix the vacuum seal or the fuel economy gauge. I called uhaul customer support to make sure that the truck not being cleaned, the mechanical issues and the missing dolly/hand truck were all noted but they said they couldn't do anything on their end. Truck drove from point A to point B so that was good. In the end I was still charged for the dolly/hand truck that I never received on my receipt and nothing was done by uhaul for the wasted hours.
Matthew WI enjoyed the hospitality received from this location the owners felt like family after 5 mins of walking in the door. I would definitely refer all my friends and family to this location. I also plan to use this location for all my future travel needs. Thanks for the Exceptional service..
Leah BMust deffently, very helpful.
LINDA CI really appreciated Joe's friendliness.
Donald JGreat friendly service. Top notch operation. Will return as needed.
Robert HTake the time to provide review after hours/weekend drop off procedure including the need to sign into uhaul.com and take pictures of int/ext, etc. It is not enough to say just leave key in the lock box especially when I was overcharged without knowing it (because several details on my contract were incorrect including total number of hours/days, insurance, etc.).
SONDRA JNothing with the physical site but to pick it up wasn't easy as I picked it up within the hour on the app it wasn't allowing me to go any further but did say my express check in was complete. Than to try to contact customer service was a joke after 40 min hold I had to re rent the truck do everything all over and than proceed with everything after being behind because of the issue. Plus couldn't chat with no one online wasn't allowing me to as well I sent an email at which days someone will get back to me in 3 days. So won't be using mobile pick up anymore.
ANGELA RServicio al cliente de excelencia.
James LI always like renting from U-Haul. Tommy
TOMMY BEnsure the truck is on the property before the customer shows up instead of having them waiting for an hour. Make sure the previous renter, who returned the truck late, at least has the decency to sweep the truck clean and fill the tank with gas. 3/4 of a tank of gas and a $20 bill to fill it myself after I already waited for an hour past my promised time is disrespectful and unprofessional. Also never received the "U-Haul Promise" $50 refund for a late truck that was dirty with 3/4 tank of gas.
Cathryn ACastors Auto & Truck Repair Customer Service Rep, could not have been more helpful in serving my needs. She not only represented her employer well but was a great advocate of U-Haul.
andy cI have nothing to say derogatory about this location staff was very helpful and knowledgeable about everything, I use to be a uhaul dealer less than a month ago after a few years of service, so I know the process of renting and customer service and they exceeded my expectations. I highly recommend this place
tanzie LOrganized, Super Nice People, had absolutely no problems whatsoever. A Pleasant Experience
Joseph KWant to thank Ron for checking my alternator, it averted disaster on a long trip.
J.P. AHave representative there extended hours.
Joyce LMake it easier to do online , I had to call UHaul to get the code to lockbox But otherwise easy overall
Cynthia TMy only disappointment was that I was delayed picking the truck up by three hours. That resulted in my movers being on the clock with nothing to do. But overall, it was still a positive experience.
Charlene Y