Services and the employee were excellent and very helpful Thank you i will be using the service againLeonard O.
Castle Storage MC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Wiper blades? $20 might prevent a accident interior cleaningAndy S.
U-Haul truck exhaust system was broken under cab. It was so loud in the cab, we couldn't talk with each other, when the truck was moving. Used the truck for less than 5 hours and had a hard time hearing until the next day. Got home after dropping truck off and was very tired. We might have inhaled exhausted fumes.Michael P.
El cliente no dejó un comentario.Antwan B.
El cliente no dejó un comentario.Richard C.
It was an overall great experience.Gabe G.
Nice storage and U haul rental easy and awesome service thanksElias V.
El cliente no dejó un comentario.OSCAR M.
The young man at the counter was fantastic to work with! Sharp, courteous and didn't waste anytime going through the equipment, rules, etc. You are lucky to have himJohn D.
I rented weeks ahead of time for the Chesterton location. I was messaged the day before that there was not a truck available there for me, yet when I drove by it was there. I was sent to another city 10 miles away. I had to ask for a discount for the inconvenience, the customer service Rep Alexis didn't seem to care that it was far out of my way and that I would endure the extra cost. I am very frustrated as it took an hour longer and I had movers lined up to help me. I am very disappointed. I have used your trucks many times before, and I expected to be treated better as a loyal customer.Erika B.
I arrived on time at 9am to pick up the truck. The door was locked, it was freezing out. I called the location twice between 9-915am as lights and sign were on and no one answered. Finally at around 915/920 the individual who was working came outside and reprimanded my mom and I for parking (yes we were parked diagonal covering a handicap spot for 2minutes with no customers in sight) but she had just pulled in to get me from standing in the freezing cold), said that he was gone going to the bathroom and offered no apology. I called with questions prior to my pick up day. The professionalism and clarity in communication is lacking from this location. This experience added to an already stressful move and left me disappointed. Have never had a uhaul experience this poor. My low score really is due to his lack of professionalism and customer service.MADDIE B.
El cliente no dejó un comentario.Elroyvin S.
There were no employees on the premises when we arrived at our scheduled pick up time. Several other customers were in the parking lot waiting as well.Alan A.
Customer service was excellentGreg B.
The signage for parking a vehicle being returned would be good. I had issues figureing out were to park.John M.
El cliente no dejó un comentario.Brian Z.
very inadequate service. When disconnecting my car from the tow dolly the employee forgot to disconnect the chains and we jolted the daylights out of the car, trailer, and truck that was used for towing. It was a mess getting back onto the trailer and proceeding. I wasted 30 minutes after a long drive from Northern Michigan when all a fella wanted to do was get to suppertime!Mark M.
Solid...maybe more talkative employees...but they were courteous. No negatives, just quiet.EDWIN V.
Actually would like a refund. I made a reservation on Friday for Sunday and went to pick up on Sunday and he said the truck I reserved on Friday wasn't available. Then told me to call corporate. I ended up renting a bigger truck that I did not even need. Not happy at all.Melissa M.
I was 30 minutes late and was charged an additional day. I would have been fine with a late charge, but not paying a full day plus Safe Tow. That was excessive and I will not do business with this location again. The two representatives were good. My only complaint is the excessive late charge. Enjoy your extra $40, it will be your last.Robert T.
The truck was very rough when driving. Truck needs brakes. There was a leak in the roof of the truck in the attic section above the cab of the truck. A couple of boxes got very wet. Luckily there was no damage to goods inside of boxes. Staff working in office were professional.Howard M.
El cliente no dejó un comentario.Patricia P.
I had major problems returning the truck via the app.. I was in time constraints.. After 5 plus failed attempts I gave up. Now you overcharged me 20$. I asked for a refund. Hopefully you guys comply.JASON W.
Scheduled rental for 9 AM. Arrived to check-in via mobile app. No keys in the lock box and although the location was designated as an attended location, no one was there and the door was locked. Had to wait until 9:45 for the U-Haul employee to arrive and provide the keysSTEVEN H.
Staff was very timely, pleasant and professional - made the rental process quick and easyMargaret D.
El cliente no dejó un comentario.Daniel S.
Everything went smoothly.Lori D.
Anthony is very professional and helpful - goes above and beyond for his customers. Wonderful service. After horrible, rude service with incorrect information and being disconnected/hung up on by U-Haul customer service 800# , Anthony stepped in to make sure things were handled correctly and changed my mind regarding not using U-Haul for future moving needs. If my experience was based on corporate I would not use & would recommend not using U-Haul but based on service from Anthony at Castle Storage in Michigan City & the team in Helotes, TX U-Haul will continue to have my recommendation & future business.JAMISON H.
This was a nightmare. I was sent to a town where uhaul rental wasn,t open,back to my town I got it 2,3 hrs late. Had to move in dark. Try to return u haul. Went 2 places to returnLisa O.
El cliente no dejó un comentario.jason B.
It was great! Your employee was just great! In and out. Return was a snap. Friendly service. All your locations and agents should be this good. Very positive experience!Chess O.
Young man took good care of our needs was very pleasant and I watched him interact with other customers and he did a good job the equipment was in good condition and the young man who helped us was very familiar with the U-Haul program and handled our transaction quicklyJohn B.
El cliente no dejó un comentario.John W.
El cliente no dejó un comentario.linda W.
El cliente no dejó un comentario.Donald O.
El cliente no dejó un comentario.Donald O.
Double check your mileage Take pictures, as I was overcharged 263 miles at $1.19 out $312.97. Still fighting to get refunded.Bryce J.
Guys on site were great!Brian J.
El cliente no dejó un comentario.Mike H.
El cliente no dejó un comentario.Angela L.
The person at the counter was helpful, but the rates are for 1 day which is 24 hours. I was extremely unhappy with the if you return it after hours then there is an additional $20 fee. I had the trailer less than 24 hours and was charged an extra $20. I ended up not even needing it. Because I ended up using the trailer because I got a storage unit somewhere else and didn't have to use it. The size of the uhaul trailer was disappointing. I was thinking it was going to be taller, and allow for for things to be packed in there. Overall I was disappointed with the trailer, and would not recommend Uhaul in the future because there are more fees associated with it than there should be. I believe the rates when I reserved it constitute false advertising since I was charged more than the rate quoted for 1 day (even though I had it less than 1 full day). If someone were going to rent a Uhaul I would recommend that location because of the professionalism from the employees.Todd B.
Did not have all material requested Also, I reserved moving service through U-Haul and they called and cancelled at the time they were supposed to show up Leaving me no time to find replacement servicesSharon F.
The young gentleman who checked me out with my truck and auto transport trailer was very professional. He handled multiple customers with a calm and pleasant demeanor, not easy in today's world, Your company is lucky to have him on your team.David B.
El cliente no dejó un comentario.Elizabeth S.
El cliente no dejó un comentario.Russell M.
The truck was barely able to move. 153,000 miles on the odometer. The steering was noisy and difficult to control. The ramp wouldn't go back in after the truck was loaded. It took nearly 4 hours for a mechanic to arrive. He never saw such a problem before and took 2 hours to take the thing apart and finally correct the problem. Since I then had to drive at night I was appalled at the condition of the headlights. I actually pulled over to the side of the road to make sure they were on. They barely lighted the road. When you rented this to me, it's clear my safety was not a consideration. Len WalterLeonard W.
El cliente no dejó un comentario.Jesse J.
El cliente no dejó un comentario.Patrick K.
The dealer basically stole $20 from me days after return after not informing me of an "after hours" charge. Apparently Uhaul has to hide fees and slap them on unknowing customers to stay in business. Castle Storage steals your money to stay in business. Never go here.Michael C.
Everything was fine till I tried to return the truck. I tried for over an hour and was unable to check in the return. I went and got my wife . It took her one & half hours to check in the return. Even after watching the video three times. Now I was charge for being late plus one more day. Thank for listening to me.James P.
Anthony was great to work with.James J.
Anthony has helped us several times. He's always gone above and beyond to make our U-Haul experience a smooth one. It's great to see the same capable staff at the store....I know we'll get great service.Mark M.
Entered credit card number when making online reservation, but still had to pay at time of pickup. Truck front tire was 40 psi when I got homeRoger V.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.Mike S.
Make sure you system is up and runningRandal R.
Drivers side lights were not working. Would be nice to have a tongue jack on the trailer, was a dual axle trailer very heavy to have to manually lift to place on receiver! You had a tongue jack on single axle car dolly right next to the 6x12 dual axle trailer I rented. Makes no sense!Daniel W.
El cliente no dejó un comentario.Shamsher S.
El cliente no dejó un comentario.MARY B.
El cliente no dejó un comentario.Danielle V.
The young man Anthony was polite and very friendly . He took his time to hook my trailer to my truck . Keep up the good work Anthony made sure that I was ok going on the road. Thank uOmeka J.
El cliente no dejó un comentario.Lisa G.
El cliente no dejó un comentario.Rick L.
Trailer s should be on blocks and or Jack's put on so customer doesn't have to struggle to lift trailer onto vehicleStephen W.
This young man was great. Very helpful and friendly.MICHAEL H.
No working lights on the trailerlorelei M.
The truck that I rented was over all in good condition with the exception of the windshield wipers. They were ragged and the rubber was torn up on them. Unfortunately the second day that I was moving it was raining hard and the wipers would only wipe two narrow strips of the windshield.Bryan B.
El cliente no dejó un comentario.james K.
The car hauler had 2 broken marker lights and a 3rd one with a burned out bulb. I replaced the bulb with a spare that I had. You're welcome.tom P.
El cliente no dejó un comentario.carol W.
The ramp pulled out and would not go back into slot and the truck was Filthy and now the guy is trying to charge me a $25 cleaning fee. Outrageous!!!!!Michael S.
Guy on duty was nice and helped me setup trailer as never had experience doing this. Was easy and professional.Michael M.
I'm feel like the guy should told me to pay a after hour fee and when i got the truck was no gas in there, that want me to full the truck back up.Paggy W.
El cliente no dejó un comentario.Heather P.
After calling to confirm what I needed was there, I specifically told they guy I would be there right at 4, & asI was pulling up, he was driving away, before 4pm. The store is supposed to close @4. W-T-F. This definitely should not have happened and something needs to be done about this! Needless to say, I had to wait until the next day, and didn't have the help I had lined up the day before. What a douche bag!Byron H.
El cliente no dejó un comentario.Lisa B.
There was Lithium Grease, and Dirt all over the bed of the pickup we rented! It was really slick, and slippery, and stuck to everything it came into contact with. Hands, shoes, tie down straps, etc. It also had that great smell of Lithium Grease. The truck had Arizona plates. So who knows what, or how long ago, that could have been transferred from...David B.
El cliente no dejó un comentario.Ryan L.
The young man who checked the vehicle in was great.Dorothy K.
El cliente no dejó un comentario.William T.
El cliente no dejó un comentario.Linda W.
Trailer was not really clean, but not due to employees or location, just due to condition for its age. Employees are courteous, efficient, and take care of customers..... as usual in this locationBenoit B.
Make it more convenient to drop off at a different location and not have to pay a fortune. It would've saved us 15 miles to return it by our house.Michel D.
El cliente no dejó un comentario.Doug M.
El cliente no dejó un comentario.Sharon D.
No problems with drop off after hours. Well lit lot with plenty of room.David A.
El cliente no dejó un comentario.Janis T.
Train your locationsGeoffrey H.
I was told I was charged for something that wasn't trueMichael W.
El cliente no dejó un comentario.Shakeena W.
Better equipment neededBrett D.
El cliente no dejó un comentario.Patty J.
El cliente no dejó un comentario.nanni P.
Pick up was average, the guy was courteous but not really knows how to use the Uhaul software/system. Drop off was above average, lady was courteous, helpful and really taking care of customersBenoit B.
Took 30mins to â€œCheck Inâ€ to get truck. The online experience was not good. Also, I rented pads, was given 4 pads by attendant then when returning truck, was charged $100 for only having the 4 pads, all the pads that I was given. Left message for return location, hoping this can be remedied without hesitation.David S.
The pickup was average, but I was late. The drop off was below every average, the employee was completely unprofessional with the customer before me and didn't had any care for me. Really surprising for this location that is normally above average. I would recommend this location but not with the drop off experience I had. Can do much betterBenoit B.
Everything was great except the interior of the truck was dirty with dog hair. But the customer service was spectacular!!Joe M.
El cliente no dejó un comentario.Larry D.
El cliente no dejó un comentario.brian S.