Customer Reviews for Castle Storage MC
(Distribuidor de U-Haul del vecindario)

275 comentarios

2600 N Franklin St   Michigan City, IN 46360

(219) 214-4175

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 4 p. m.
  • Dom.: 9 a. m. - 4 p. m.
Horario especial
  • 5/30/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(219) 214-4175

2600 N Franklin St
Michigan City, IN 46360

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 4 p. m.
  • Dom.: 9 a. m. - 4 p. m.
Horario especial
  • 5/30/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Tracy G. 
Clasificación:
4.0

Answer the phone during open hrs

Joe M. 
Clasificación:
3.0

Online 24/7 drop off and pick up process doesn't work very well, very hard to follow and had to redo process to many times for it to finally work system needs some work. Customer service takes forever to respond online and via phone

Austin S. 
Clasificación:
1.0

Arrived about 9:40a. Knocking at the door(per instructions on the door), while also calling.. NO ANSWER! Business hour stated 8a-4p.lights on, open sign on.Called & waited another 10-15mins. Went to sit back in my car. Thinking if I made an reservation online that I could avoid waiting any longer. I still had to wait. Ended up calling customer service and just then someone pulls up and opens the door.  proceeded to go inside. The employee did not say hello or any type of greet. He looked very unenthused and annoyed. Proceeded to get through the rental pick up process. On return, I was informed that I would be charged $38 fuel charge for the gas being slightly under, fine took the truck back to get more gas. Attempting to pay, the employee informed me he did not have enough change to give me back what I was owed! Again I had to leave and go get change . This was the most drawn out uhaul experience I've even done. This was my first time using this location and I never will again just based on customer service.

Kieara W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
1.0

Location finder on app wouldn't work no matter how much all other apps could find my location. Decided to return when the site opened. Site did not open when supposed to. After on hold with u haul nice telephone employee told me to just drop the key. As that return app cannot find the location of my iPhone 6 no matter what you do.

Theresa J. 
Clasificación:
5.0

Your doing great.

CLARISSE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd E. 
Clasificación:
5.0

Everything was good

Raymond F. 
Clasificación:
2.0

I returned the trailer Tuesday morning, no attendant available so I tried the self return. The location on my phone wasn't working and the self return said to contact Uhaul, I tried but the wait was to long so I did the chat. I also talked by phone to a person from Castle Storage, all I wanted was a confirmation that I delivered the trailer in good condition and a receipt. It took 2 days for that. Not happy.

James G. 
Clasificación:
5.0

5 star A+

Jeremy W. 
Clasificación:
1.0

Customer service excellent

KAREN A. 
Clasificación:
5.0

Great service. Great customer service

DeLaine H. 
Clasificación:
3.0

El cliente no dejó un comentario.

JEFFREY K. 
Clasificación:
5.0

Gentleman was very personable and truly just a nice man.

Cristy D. 
Clasificación:
4.0

First attempt to drop off the office was closed for lunch. No instructions on after hour/office closed drop off directions posted.

Steven J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle S. 
Clasificación:
2.0

I marked the truck dirty when we picked up and the return place charged me a cleaning fee. When we haul high end furniture we just used same size uhaul last week! Also there was sign on there door be back in 10mins they didn't come back for 1/2 hour then said something about there boss they can take hour break so then put down you will be gone hour not 10mins! This was first time returning there and the last of ever getting anything from the “return location” I rent uhaul all the time might be looking into other box truck like budget or something for future.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather H. 
Clasificación:
3.0

The guy at counter was limit friendly. The equipment was stuck in icy snow and we had a lot of difficulty to lift and hang on the the truck du to the ice. I had to clean it too because the trailer was full of snow. Beside of that the bottom of the railer was pretty dirty too.

Benoit B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawnna P. 
Clasificación:
3.0

Front of truck was full of snow and no scraper was available. I had to use my arm to remove ice and snow so I could see.

Adam D. 
Clasificación:
2.0

Precheck truck before renting it, battery DOA

Ricardo D. 
Clasificación:
3.0

I just dropped off after hours. I didn't interact with anyone

Melissa G. 
Clasificación:
2.0

Trailer tire was almost flat. I called and eported it

Spencer E. 
Clasificación:
1.0

We parked the car in the parking lot. When I stepped out, it was a sheet of ice and I fell and hurt my back and left hand. The facility was not well maintained and dangerous for customers. I reached out to Castle Storage by phone and email and have not heard back yet.

Aaron C. 
Clasificación:
1.0

Store hours actually followed to allow for timely pick up and return.

Greta G. 
Clasificación:
2.0

El cliente no dejó un comentario.

La Donna K. 
Clasificación:
5.0

El cliente no dejó un comentario.

BERNARD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
2.0

Terrible customer service

Brittanie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori D. 
Clasificación:
5.0

When a customer makes a reservation for a certain size truck and the vehicle isn't available, you should let them know ahead of time and not when they come to pick up the truck. Luckily everything worked out for us.

Kelly D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle C. 
Clasificación:
3.0

Customer service. No signs posted and my husband was asked to step out because only two people were allowed at a time. You could tell the employee did not enjoy his job.

Aubrey D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M. 
Clasificación:
5.0

The lady was very nice and helpful. Made returning a breeze.

Oryan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda Y. 
Clasificación:
4.0

I would recommend picking up anything during the weekend, the lady who helped me was fantastic 5+ stars. The guy who checked me in was over anal about everything and just basically unfriendly but did connect my trailer... due to connecting the trailer give 2 stars... needs to improve customer service. I will be trying to avoid this location due to his customer service and knowing he works on the weekdays (when i normally pick up)

NICOLAS M. 
Clasificación:
5.0

they closed before they said they would and I had to go through the hassle of the online return. I am not happy about that.

LEO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

WARREN S. 
Clasificación:
3.0

Don't charge me a fuel fee when I put fuel in the vehicle.

GARY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVAN M. 
Clasificación:
3.0

I was called 3 times to ask me when I was returning the truck, it was somehow entered in your system as a 9 hour rental, I picked up at 4 pm on Friday and told the guy I would have it back by 4 pm on Saturday, he said that was fine. Truck had mechanical issues. Big disappointmentment. Could not drive over 30 mph without shaking violently

Charles H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Teneal F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Martisa A. 
Clasificación:
1.0

Had to clean trailer due to homeless living in it. Also a $20 weekend fee charged after original contract was discussed.

Andy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha J. 
Clasificación:
5.0

Super nice rental agent. Everything was perfect

ALAN B. 
Clasificación:
5.0

A+

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurie H. 
Clasificación:
4.0

faster computer connection. i spend quite a bit of time waiting for the computer system to accomplish it's network tasks, while i stand there. trying to be patient.

Jay Z. 
Clasificación:
3.0

Poor customer communication skills at Castle storage in Michigan City. When I entered the attend did not say hello or welcome he basically barked at me and told me I couldn't park my car where it was. During the check in there was no show of appreciation for the business or offer to explain anything to me. When I returned; same thing. I pulled the truck up to the office and again he basically barked at me to tell me I had to park the truck across the street. No signage was there to direct returning trucks. He sat in the truck while I stood in the parking lot and I had to get his attention to confirm that I was good to leave. Everyone has bad days. I get it. I believe this gentleman just has a bad attitude. I hope I'm mistaken. Not a good look for the company.

Matthew M. 
Clasificación:
5.0

the young man at the office was very friendly and helpful. he hooked u-p the trailer and checked the lights.

William W. 
Clasificación:
4.0

Quick and easy service. Very pleasant!

Sherry B. 
Clasificación:
5.0

Allow trucks to get dropped off at other locations. I have a uhaul place down the street from me I added about 15 miles just to drop the truck off at the location I picked it up from.

CHRISTOPHER M. 
Clasificación:
3.0

The equipment I had rented on top of the U-Haul van was not in there and was unable to be obtained.

Grace Y. 
Clasificación:
4.0

Drop off - it was expected that I detach the trailer by myself and I'm older women so that could have been handled better but the guy there at time came out to help when he realized I couldn't do it. But he was alone too so might have been reason he didn't offer his help right away.

KATHLEEN MARY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Henry G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Damon L. 
Clasificación:
5.0

I love y'all thanks so much

Thomas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sergio K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Torrey O. 
Clasificación:
5.0

A front end alignment would be nice. The vehicle pulled to the left very bad and made driving on the highway extremely difficult. The windshield wipers also need changed. I had to pull over and let the windshield dry before I continued driving after trying to clean the windshield

Alan F. 
Clasificación:
1.0

I would say if you're looking for a u-haul rental place that doesn't show up on time, arrives 30 minutes late with no apologies and no greetings, and carrying a firearm to make you feel uncomfortable with their silent and angry demeanor, than this is the place for you. 👎

jeffery S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

Nothing your great!

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nyeisha R. 
Clasificación:
2.0

Better equipment. Remain open during posted hours.

Dorothy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus J. 
Clasificación:
5.0

We in good faith replaced the gas as instructed by the employees that since it was 3/4 quarter full and to fill it back up to 3/4 quarter. We did but we're still penalized with a fuel charge. So the amount I ended up paying in total, I could have rented a truck elsewhere.

Nancy L. 
Clasificación:
3.0

The inside of truck was gross. Have we already forgotten about covid?!?!?Someone had left their face mask on the dashboard, ashes in ash tray, garbage on the floor, smelled horrible! I have the pictures to prove and you are charging me a cleaning fee?!??!

jennifer L. 
Clasificación:
3.0

clean the windows

Jay Z. 
Clasificación:
5.0

Prepare the vehicle with safety belts out and available I could not locate them to use for my children and caused transportation issue and delayed return of truck causing $75 in additional fees.

Brendilyn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NORBERT J. 
Clasificación:
5.0

The bigger trailers need to have a hitch jack to help with connecting to the tow vechicle, the hitch on the 6x12 I rented I couldn't even begin picking it up must be a couple hundred pounds. Just a suggestion

David Z. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ariel B. 
Clasificación:
4.0

Anthony gave timely and professional service

Anatoliy K. 
Clasificación:
1.0

Attendant has very poor communication skills. Tried to over charge for the price of rental.

Jason W. 
Clasificación:
4.0

El cliente no dejó un comentario.

John I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sam C. 
Clasificación:
1.0

This location was by far my worst UHaul experience! Their lack of knowledgeable employees and man power literally ruined my day and delayed some very important plans. If you have no experience or help with hitching the trailer yourself, do NOT rent from this location!

SHONTIQUE B. 
Clasificación:
5.0

Both agents were helpful and professional.

Patricia B. 
Clasificación:
3.0

U Haul is well aware that they need to offer correct adaptor wires for connecting the tail lights to newer cars - it is total bullshit that we had to go to an auto parts store to purchase this - what if there wasn't a store near by? -We would not have been able to use the trailer that we needed! Your locattions need to stock these for purchase!!!

EILEEN U. 
Clasificación:
5.0

I also noticed the store age and inside the truck you can call people to help move your items out of truck . I did not notice it till I was done but I look at that next time I use your service

Yazid S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Brett D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN D. 
Clasificación:
1.0

Dishonest and lacks total integrity! I returned my equipment on time and during working hours; however, I was charged a late turning fee. To add insult to injury, they added the most expensive insurance package without my consent. My bill charge increased by 150% for nothing. I called to correct it, and they corrected the bill (I spoke to Anthony). However, the credit was reversed in two days, and now I have to deal with this again. NO INTEGRITY!

Guillermo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLARENCE R. 
Clasificación:
5.0

Great customer service and easy to reserve even if I walked in to reserve.

Michael M. 
No se han enviado comentarios para esta ubicación.

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