Comentarios de los clientes para Castle Storage LLC

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Castle Storage LLC

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Isaiah H.
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Lots of dog hair in cab

Roy R.
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El cliente no dejó un comentario.

William B.
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El cliente no dejó un comentario.

Tyler W.
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El cliente no dejó un comentario.

Nicholas S.
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El cliente no dejó un comentario.

jessica C.
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El cliente no dejó un comentario.

William Y.
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El cliente no dejó un comentario.

Hill D.
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El cliente no dejó un comentario.

KEVIN M.
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Great service

ZEE H.
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El cliente no dejó un comentario.

Jemel P.
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U haul was great! Great customer service.

Wayne T.
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Great Service and great Equipment Love U-haul.

Joan S.
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Helpful and friendly

Timothy L.
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El cliente no dejó un comentario.

matthew M.
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Very good, very good!

Jackie R.
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El cliente no dejó un comentario.

jim C.
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Had one minor problem with the trailer. Right front marker light out.

Jonathan H.
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El cliente no dejó un comentario.

Kevin G.
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El cliente no dejó un comentario.

brenda J.
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El cliente no dejó un comentario.

TIFFANY M.
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Great staff and always super helpful with everything

andy L.
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El cliente no dejó un comentario.

TIFFANY M.
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Absolutely great staff and very personable! Called to check to make sure we got our equipment turned in or needed any help. Highly recommend.

Jordan H.
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El cliente no dejó un comentario.

Michael E.
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El cliente no dejó un comentario.

Daniel S.
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El cliente no dejó un comentario.

Zachary H.
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did not have proper equipment and still tried to charge me for dolly and pads

Samuel E.
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More trucks trailers and dolly's are needed at this location

Scott M.
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El cliente no dejó un comentario.

john E.
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The lady was extremely helpful with my questions and giving directions to the drop off location. I would recommend that location to anyone.

Kimberly G.
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Debbie is amazing. I came in needing a 2 day rental, then revised it later that day to a 1 way out of state, then changed it yet again the next day. All 3 times Debbie was kind and understanding. She made our rental experience enjoyable, everything we needed for our move including blankets, dollys, and tape were availible and affordable as was the rental itself. When we need to move our son again, we will definetly return to this location.

Terri K.
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Have someone available if something doesnt work correctly

Dustin D.
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El cliente no dejó un comentario.

Brian R.
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El cliente no dejó un comentario.

RAMONA M.
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El cliente no dejó un comentario.

Heriberto M.
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I was actually tranfer over to this location; cause the previous location that I had gone to reserve my equipment that I needed did not have it available for me. Luckily that U-Haul service rep over the phone called me immediately (within second walking to my car) and identified the error; and was able to ensure my reservation was met to standard and she had my reservation tranfer to this other location; even got an upgrade for the same price....

jacob R.
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On The Auto transport trailer i rented, the ratchets for tightening the webbing that goes over the front tires of the vehicle were so rusted that they weren't functional. Had to spend my own money on a can of WD-40 to get them to at least move. Took a rubber mallet to finally get them freed up enough to use. Apparently uhaul doesn't have a maintenance team. Inside of the cab of the truck had 2 nasty tobacco spit bottles rolling around behind the seats/on the floor, and the heat dial seemed to be glued in place.

Cameron K.
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Replace broken equipment.

michael L.
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El cliente no dejó un comentario.

Frank L.
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El cliente no dejó un comentario.

Steven S.
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El cliente no dejó un comentario.

Crawford P.
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El cliente no dejó un comentario.

Tangy H.
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The gal at the office could not figure out the system, being as I used to work for uhaul I had to walk her through the screens to even take my payment, she was not sure how to hook the trailer to the hitch. It took us 45 minutes just to get the trailer paperwork and hookup. She did not give me a copy of the contract stating she would email it to me because her printer did not work yet I never received the contract.

John R.
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El cliente no dejó un comentario.

robert S.
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Not charge so much 140.00 for a one day rental local. Is ridiculous. Not happy.

Leslie J.
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Simple drop off procedure, which I was happy about due to all the issues with our pick-up process. We did not utilize our truck for all the reserved days, and was not eligible for a refund for the additional days we paid for but DID NOT USE. Insane to me, we will never use uhaul again!

Joseph S.
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We had a little problem with metal piece slipping over on trailer which would make the straps come off tire.

YAMILY M.
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El cliente no dejó un comentario.

Kacey W.
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El cliente no dejó un comentario.

DAVID M.
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El cliente no dejó un comentario.

Jerry H.
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The trailer was bent on sides, but that was the most damage when we picked it up.

Joel N.
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The price is too high for 3 day rentals on trailers.

john G.
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The first tow dolly they gave me did not have the proper ramp extenders. I wasted an entire day. Not refunded... on a broken piece of equipment.

john P.
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I did not receive the Uhaul that I reserved. thus was forced to toss most of my things because of the lack of room and I could not afford a trailer because budget limitations. Also I will never use uhaul again because I had to find a way to leesville to pick up the truck that was available.

Manee B.
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The staff (1) gave off the vibe that she really didn't want to be working there. I prefer doing business with a place where the employees actually don't mind doing their job.

Terry J D.
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El cliente no dejó un comentario.

Jeanette H.
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Have a full tank of gas in the vehicle when customer comes to pick it up!!

Matthew S.
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When I rented the U-Haul trailer there was not a drop off location given. I turned the U-Haul in the next day at a location that I knew. Now I have received an email saying I am going to be charged $20.00, please fix this or lose my future business. Thank you for your time.

Jason M.
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Horrible communication between the retailers of U-Haul products and your "central" base was non-existent. The original reservation that I placed about a month in advance wasn't available at the requested time or location. I planned this timeline very carefully as I was having to operate around my military orders and the timeline that they were ordering me to move on. I was informed that I would receive the $50 guarantee for the delay, but this kind of time and location botching can't be fixed by that measly sum. The time was shifted 3 times by "corporate" and then when the actual pick-up locations were contacted they were either not informed of the changes, or hadn't contacted me, the customer. When I was finally able to track down the proper pickup location, the U-Haul wasn't ready for me to pickup, the extras requested not sorted and ready, nor the vehicle itself being clean. The location also wasn't aware that the U-Haul was to be prepped for my reservation at the time that I was informed by U-Haul "corporate" to show up. The oil light was on, indicating required maintenance, and when brought to the attention of the rental location, I was informed that because I am only going a few hours away, not to worry about it, everything would be fine. Further adding to the mess, upon getting a few miles away, the brake light went on and a blaring alarm went off while I was driving, and the rental company, when made aware of the situation via a phone call, instructed me to take of my time and bring the vehicle to another U-Haul center in town and that they would know what to do. The delayed pickup being moved from 0700 to 1300 resulted in 48 hours of chaos for me, my wife and my 7 month old baby girl. I don't know if I will be using U-Haul again for any future moves; this experience has forever altered my desire to choose to move with this company ever again. At a price tag of $450 for a move of this size, I expected better.

Kyle G.
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El cliente no dejó un comentario.

frances B.
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El cliente no dejó un comentario.

Phyllis B.
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El cliente no dejó un comentario.

Hugh W.
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El cliente no dejó un comentario.

Cassandra A.
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Payton was a treat to work with!

Brent W.
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Great service and they stopped me to give my phone back before I left because I had left it in the vehicle. They where polite upon the return of the vehicle and didn't waste time.

Richard S.
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El cliente no dejó un comentario.

Paul B.
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El cliente no dejó un comentario.

Kenneth R.
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Better trailer inspection for water leaks

Gerald O.
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El cliente no dejó un comentario.

Jonathan Y.
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El cliente no dejó un comentario.

Richard U.
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El cliente no dejó un comentario.

Dennis W.
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Inspection before someone purchase the rental. Truck was not inspected before I picked it up, tires were worn and when I asked would they make it 1300+ miles my reply was yeah you won't have any problems with it. The truck itself ran fine the whole way , My issue it with rear dual tires both sides. Left Leesville, LA. By the time I made it too Bela Vista, AR. The rear four were smoth, down past wear marks, then I hit some snow . Sat in MO. after talking to u haul ,was transferred to other line and let it ring for almost two hours ! Then said screw this and rolled the rest of the way. Made it but dropped truck off at first u haul on this side of river. Never Again...

Dennis E. W.
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El cliente no dejó un comentario.

David K.
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El cliente no dejó un comentario.

Jewel L.
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Service and explanation of equipment use was excellent. Reserved the equipment and it was ready upon my arrival. Great job.

Eyad A.
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Very nice ladies there and very helpful. I needed help loading the car onto the car transport and one of the ladies come out to guide me. Great customer service thank you!

SAMATHA S.
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Better customer service. Rude on the phone and in person.

Troy C.
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The truck needed new windshield wipers and was not known until it started raining once I got on the road.

Fred J.
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The young lady who helped me with the rental was excellent, I am sorry that I cannot remember her name. She was polite, respectful and efficient plus had a welcoming smile. She is the kind of employee who is willing to "go above and beyond"; example staying late to help us get our rental. She is certainly an asset to this UHAUL location!

SIMON B.
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Easy drop off! Great help with disconnecting the trailer. She actually was smart enough to use a jack and not our backs. Nice and easy, and a good clean set up.

Larry A S.
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El cliente no dejó un comentario.

FRANCOIS C.
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Castle storage provided me with an awesome service and met my needs accordingly and on short notices before my deployment time frame. I am greatful and feel blessed to have such a great service nearby Fort Polk- Thank you very much and may God continues to Bless such an awesome staff.

Emmanuel L.
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Nothing I recommend right now but keep up the same professionalism and respect to customer

Greg B.
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El cliente no dejó un comentario.

CHRISTOPHER C.
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El cliente no dejó un comentario.

Barbara W.
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El cliente no dejó un comentario.

Tony B.
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The individual that supported me was confused on how to operate the computer. She ended up calling people when I refused to let her scan my Credit Card. Usually this location is superior but not this time.

TONEY B.
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Needing someone to contact me in reference to the notification of an unpaid due balance. Thanks in advance.

Tony B.
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Very quick and I was in and out in 5 minutes.

Scott L.
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El cliente no dejó un comentario.

jennifer L.
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El cliente no dejó un comentario.

cindy E.
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The truck was clean, however the 2 front tires were bad, the gas cap was missing and the brakes were bad. The vehicle was not safe and should not have been rented.

Christopher F.
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El cliente no dejó un comentario.

Michael L.
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Employee Inspection of equipment was not completed at turn in.

DUC N.
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El cliente no dejó un comentario.

Duc N.
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El cliente no dejó un comentario.

steven M.
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They were very nice and polite.

JENNIFER P.
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The overall customer service was well above those at the other locations. I do plan on using this location in the future.

robert C.
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Nice service friendly got me in and out on the road in a short time. The lady helped me add some things I hadn't thought about made everything go smoothly. Thanks for a great experience

Abby M.
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El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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