Comentarios del cliente para Castle Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Castle Self Storage

Grado total:

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leroy C. en

Grado:

No problem

JACKIE W. en

Grado:

The person that I spoke with when I went to go and pick up the truck was only worried about being on her phone. I was given no instructions on how to drop it off. I had to call Uhaul to get instructions and then the box wasnt even there for me to drop off the key. I had to end up putting it in a payment box.

Lauren B. en

Grado:

The lady who helped us was so friendly and knowledgeable.

Antonia G. en

Grado:

Check in person name Landon was very rude. Told me to leave after asking about why she checked in my gas tank at 1/4 when it was above the line. I received my truck right in the middle of 1/4 and 1/2. When 18 miles. That doesn’t even make sense. She then gave me the u haul number and told me to leave. I had both my kids (4 and 1) with me. I told her I was not leaving until it was solved. She then went in the back office and called “her boss” who she was referring to as babe speaking nasty about me. I remained calmed and continued my on speaker conversation to u haul. She comes from the back claiming her manager said that I need to leave. I ask for her managers number and she refused to give it to me. So I asked her to call and put it on speaker. Instead of using the company phone she uses her cell phone to call a guy named Robert. Who says if they asked for me to leave then I should respect their wishes. And I ask for his name and position so I can report him as well because there is no reason I’m being asked to leave unless it’s a race issues. I’m not making a scene at all. She goes she feels uncomfortable and sayings that her name is Landon and it’s sir. I continue my conversation with u haul who lets me know someone will reach out to me later about this dispute. It’s upsetting that they have no problem charging my card but getting it back takes forever. This is not the first time they have lied about how the truck was returned so I took a picture of where the mileage and gas tank was. I showed this picture to Landon and who admitted it was not on the 1/4 prior to calling whoever. But said she put it there because the contract says if it’s at the 7/16 line they have to put it 1/4. Sounds like more lies to me. A 3 hour rental for 18 miles for an estimate charge of $50 turns into close to $100 because employees are dishonest about where the gas tank level is. Dissatisfied once again with castle storage in white plains or la plata md.

Jason I. en

Grado:

El cliente no dejó un comentario.

Stanley B. en

Grado:

Clean well run business

Alun P. en

Grado:

Transmission on truck was not great and cup holder was broken - frustrating on a long distance move

linda S. en

Grado:

El cliente no dejó un comentario.

Arthur F. en

Grado:

Very clean facility and truck. Superior assistance from the staff working during the time I was there. I would highly recommend this location to others.

Leopoldo N. en

Grado:

For the most part, the exterior and the interior were clean with the exception of a foul smell in the interior of the vehicle that made it difficult to drive for the first hour.

Leroy F. en

Grado:

Not much, the service was great!!!!

Karida C. en

Grado:

El cliente no dejó un comentario.

Michael M. en

Grado:

Some type of beeping alarm keep going off as I drove the vehicle. I could not figure out what the alarm was for or why it was sounding.

John H. en

Grado:

El cliente no dejó un comentario.

Jeffrey G. en

Grado:

El cliente no dejó un comentario.

Charlotte W. en

Grado:

employees were very helpful... CAW

Ramon A. en

Grado:

El cliente no dejó un comentario.

Michelle B. en

Grado:

El cliente no dejó un comentario.

Cynthia B. en

Grado:

The headlight was out and the side view mirror on the passenger side was broken. But, she exchanged our truck with no further problems.

Hans F. en

Grado:

Air freshener for the truck

Carla W. en

Grado:

El cliente no dejó un comentario.

Kezell P. en

Grado:

El cliente no dejó un comentario.

SIDNEY H. en

Grado:

O had trouble with the app. It needs to more user friendly. I was set up by Jenna but when I came back several hours later after hours I had to go on the app & do it all over again.

Cecelia F. en

Grado:

N/A

Warren G. en

Grado:

I had a 26 foot truck. There was no space to park the truck if arriving after hours.I was not told that I needed a code to enter and leave after hours. To get the truck to a safe parking location, I followed another customer that had a code, into the strorage area to park the truck. I then could not get out unless I had a code. I was fortunate because the facility manager was just leaving and allowed me out. There should be a more definitive notice about having a code if arriving after hours at this location. Also had no space to park a 26' truck outside the fenced storage area if I didn't have a code. The manager was very helpful, friendly and understood my dilemma

karen S. en

Grado:

The customer service and representation was excellent. They answered all questions in a professional manner and with a smile. I would highly recommend renting a U-Haul and Storage Unit from them. Thanks, Karen

Gwen R. en

Grado:

El cliente no dejó un comentario.

Leatha B. en

Grado:

I love the way U-Haul allows you to check the trucks out through their app. We needed the truck early and if we would have waited for the Lobby to open we wouldn't have been able to do anything until 9:30 or 10:00 2-3 hours wasted.

Carolyn D. en

Grado:

El cliente no dejó un comentario.

Yolanda B. en

Grado:

n/a

Frank B. en

Grado:

The customer service was very good.

Roger B. en

Grado:

El cliente no dejó un comentario.