Customer Reviews for Castle Rock Self Storage
(U-Haul Neighborhood Dealer)

1,205 reviews

11 Kellogg Crt   Castle Rock, CO 80109

(303) 688-0936

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 10 am–5 pm

Services at this Location:

Contact Us

(303) 688-0936

11 Kellogg Crt
Castle Rock, CO 80109

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 10 am–5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Complete run a round. No communication mis information!

James Vigil 
Rating:
5.0

I was surprised at how well developed and easy the self check in process was. I thought it would be a disaster but it wasn't.

Steven Adamo 
Rating:
5.0

Excellent customer service , friendly , great hours, up front pricing .

Zoe Mauries Gibbs 
Rating:
1.0

Customer did not leave a comment.

Barbara Prince 
Rating:
5.0

Customer did not leave a comment.

Manuel Calderon Basantes 
Rating:
5.0

Customer did not leave a comment.

Kerri Pott 
Rating:
5.0

Both were awesome. Husband and wife team. Very personable. Lovely people. I actually got snowed in, my car did, and they helped dig me out and plowed me a path to get out. They went above and beyond.

David Hawksworth 
Rating:
5.0

Staff was extremely helpful and friendly

Luana Lindholm 
Rating:
5.0

Truck had over 180,000 so some of the dash lights are out. Overall a great experience. Truck was very clean and didn't show its age

David Leeret 
Rating:
5.0

Customer did not leave a comment.

Caleb Newberry 
Rating:
5.0

We had a great moving experience with Beth, and her crew. We absolutely will use this location again I'm the future.

Erak Hillman 
Rating:
5.0

Customer did not leave a comment.

Lindy Killmer 
Rating:
5.0

Front wheels out of alinement - hard to steer. Truck, windows and interior very dirty

James R Butler 
Rating:
5.0

Everything about a stellar! Keep up the great work!

Jane Moore 
Rating:
5.0

Nothing, the two people working there were very knowledgeable and friendly

tom jacobs 
Rating:
5.0

My experience was awesome! The lady was so nice and helpful. She gave me all my options and went over everything and made sure I had a dolly and anything else I needed. The uhaul was new. It was clean and I have to say for a 13 hour drive it drove smooth and was a very pleasant drive for what I was expecting!

Jennifer Harris 
Rating:
5.0

Customer did not leave a comment.

James Tuten 
Rating:
5.0

I do not think there is anything I could of asked for that was not already laid out for me. Beth, Ryan,and James are amazing and truly they take of their customers. They have always provided and made sure I've had what I needed and or asked for. I always just use this location. I never have a problem, never.

Dale Owen 
Rating:
5.0

Make sure the seats are easy to adjust. Otherwise everything was perfect!

THOMAS PEYTON 
Rating:
5.0

Great service. Vehicle was fine except when we went to fill it up, it turned out then gas fill line had some restriction and it would not allow the gas nozzle to fill at full rate. Took 15-20 minutes to fill the tank up. Probably the reason it was only 1/4 full when we picked it up. This needs to be fixed on that vehicle. Otherwise, everything was fine.

Karl Blanchard 
Rating:
1.0

Drove 4 miles in-town and was charged $15.75 for 4 gallons of fuel! Fuel gauge didn’t even move. WTH?

Mike Levine 
Rating:
1.0

Filthy truck. Bait and switch from your local dealer. Overcharged from original estimate by about $500 as the sleaze crew at Hannan street uhaul place who kept cancelling contracts so they could make more money off of "dynamic pricing". You are going to get sued.

Christopher Kane 
Rating:
5.0

Customer did not leave a comment.

Jennifer Seay 
Rating:
5.0

Customer did not leave a comment.

Cally Walker 
Rating:
3.0

I did online pick up. Took way too long as it did not recognize the location. Vehicle only had a quarter of a tank in gas! Description of where vehicle number was was wrong.

Lisa Kane 
Rating:
5.0

Customer did not leave a comment.

Pamela McCoy 
Rating:
5.0

Great product, great staff! Highly recommend this location!

Jesse Fritz 
Rating:
5.0

The truck was ready for our reservation. The staff member was professional and efficient.

deborah degroff 
Rating:
5.0

Great location, always a pleasure to work with!

Mark Karas 
Rating:
5.0

It was a great experience, and I appreciate the professional and friendly spirit. you made it a time efficient process with great options. Thank you.

shirley anderson 
Rating:
5.0

This was such a hassle free and easy experience, I will absolutely be back for any future moving-rental needs.

Marissa Adams 
Rating:
5.0

Customer did not leave a comment.

Raymond Schultz 
Rating:
5.0

Customer did not leave a comment.

Emma Moguel 
Rating:
5.0

I was met with a smile. They were quick to answer all my questions and when I brought back the truck they were helpful with no extra fees.

Danielle Culler 
Rating:
5.0

Great experience! The guy that helped me get the truck was so nice!!! Will definitely rent here again! Thanks!

Susan Thayer 
Rating:
5.0

Customer did not leave a comment.

Donald Schwartz 
Rating:
5.0

Excellent customer service. Everyone was so pleasant and helpful.

Dani Devault 
Rating:
5.0

They were helpful and friendly when I had to cancel my first scheduled rental, and today when I rented a truck. This is a good group of people.

Jeff Mullen 
Rating:
4.0

Customer did not leave a comment.

Robynne Wilkinson 
Rating:
5.0

Customer did not leave a comment.

ANGELA HACKNEY 
Rating:
5.0

Amazing and seamless experience!

Jordan Coffey 
Rating:
5.0

Such nice people to rent from. Also kept a storage unit for over 2 years. Very up front about the prices. I would rent a truck and rent a storage from theses guys again for sure.

MICHAEL PAGE 
Rating:
5.0

Customer did not leave a comment.

Dominik Weber 
Rating:
5.0

Great job . I will be back soon

Roger Temple 
Rating:
4.0

No suggestions to make...everything was exactly as advertised. However, I would like to commend Beth at the front desk who is an excellent ambassador for U-Haul! She even noticed that I had called with a question and called me right back. Thank you, Tom M.

Tom Matthews 
Rating:
5.0

No improvements needed. Everyone was very nice and the truck was clean and ready to go.

James Taylor 
Rating:
5.0

Customer did not leave a comment.

Bryan Moore 
Rating:
5.0

Customer service was top notch. Best uhaul location I have ever rented trucks before at

Dan Newell 
Rating:
5.0

Not much. Service and equipment are top notch

Thomas Frey 
Rating:
3.0

Customer did not leave a comment.

BOB STONE 
Rating:
4.0

Can’t think of anything to make it better.

Wayne Jonas 
Rating:
5.0

Beth was very professional and very nice. Makes a world of difference.

Wanda Martin 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Brusoe 
Rating:
5.0

Customer did not leave a comment.

Michael Droll 
Rating:
5.0

Customer did not leave a comment.

Michael Walker 
Rating:
5.0

Easy, fast and done.

Jesse Fritz 
Rating:
5.0

Customer did not leave a comment.

Marcos Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Brandon Birdwell 
Rating:
5.0

Customer did not leave a comment.

SHERI MCCURRY 
Rating:
5.0

Customer did not leave a comment.

Paul Wommack 
Rating:
5.0

Customer did not leave a comment.

rick martin 
Rating:
3.0

I tried the app pick up because I needed to pick up some furniture at 9am. The app did not work so I ended up waiting for the store to open at 9am. So I was late. The truck was dirty and only 3/4 full of gas. They charged me $20 for cleaning and &10 for extra gas although I brought it back exactly where it was when I left.

Lisa Nelson 
Rating:
5.0

Customer did not leave a comment.

Perry Campbell 
Rating:
5.0

Customer did not leave a comment.

Jessica Stafford 
Rating:
5.0

Truck was dirty inside and out. Right rear tire only had 12 psi when I picked it up. I took it to a service station and filled it to 30 psi, by the end of my 4 hours ir was back down to 12 psi.

Greg Montague 
Rating:
5.0

Great experience. The team at this location were friendly, prepared, and professional! Will continue to go here for my truck rental needs.

Robert Boback 
Rating:
4.0

This is the second rental in a month where moving blankets were not available. This time I received 1 dozen compared to the 2 I requested. Last time at a different location there were none. Mobile check in was difficult. A representative, Leah, was very helpful even when I was short and irritated - not with her but the process. She kept her cool and was sweet and helpful.

richard horne 
Rating:
5.0

The gentleman was respectful and had excellent customer service.

Darlene Lanzarone 
Rating:
5.0

Customer did not leave a comment.

gerald boone 
Rating:
5.0

Customer did not leave a comment.

Kent Lersch 
Rating:
5.0

Wonderful customer service, fantastically fast in availability, will definitely be back in the future!

Amber Banuelos 
Rating:
5.0

Great customer service 👍

Khalil Qaboa 
Rating:
5.0

Easy to work with. The truck was clean and ready. Not much more to say other than this place is consistantly easy to work with!

Cherie Matia 
Rating:
5.0

Customer did not leave a comment.

Chrisopher Johnson 
Rating:
5.0

Customer did not leave a comment.

Bruce Drost 
Rating:
5.0

I don't usually rate Uhauls but this location is awesome and so clean! I would highly recommend getting a Uhaul from here!

Tara Degelmann 
Rating:
1.0

Why did I get charged for TWO days when I picked the truck up at 10 am and had it returned by 10 pm the SAME day?? Shame on you for ripping people off! SCAM. Renter beware!!

Ryan Brigman 
Rating:
5.0

Customer did not leave a comment.

Michael Goldstein 
Rating:
5.0

Make sure the prior user cleans the back as they’re supposed to.

Patrick Jekelis 
Rating:
5.0

Customer did not leave a comment.

Christipher Talmage 
Rating:
5.0

We recently moved and found the Castle Rock location to be extremely knowledgeable and very helpful and would recommend the extra 5 - 10 miles out of your way just to work with the.

jerry civello 
Rating:
5.0

Beth was amazing! She has great customer service skills. I called to change the time on my reservation and she was very helpful. Picked up the truck with no problem dropped it off with no problem. I would recommend this location to everyone. Thank you

Larry Munsinger 
Rating:
5.0

Best service. Friendly. Easy pick up and return.

Dee Gianetto 
Rating:
5.0

Customer did not leave a comment.

Brandon Hystad 
Rating:
5.0

Provide designated parking signs to make it more clear where to park for uhaul renters.

STEPHANIE GREENBERG 
Rating:
5.0

I thought it was great and convenient! I was annoyed at taking all the photos checking out, but it was dark and lots of lightning around.

Stacy Stotz 
Rating:
5.0

Customer did not leave a comment.

Kristina Nisonger 
Rating:
5.0

Customer did not leave a comment.

Brian Merritt 
Rating:
5.0

Our rental was completed by Beth Bradshaw, who was polite, professional and knowledgeable! She made the rental so easy and enjoyable and is with out a doubt, the nicest person to deal with that I have ever encountered when renting a vehicle! She certainly should be commended for the way she treats customers and I am sure that she gets many return customers because of it. I cannot say enough about my experience with U-Haul and Beth Bradshaw and the asset she is for U-Haul!!

Cindy Lalonde 
Rating:
4.0

No dolly left in truck.

Mirko Scherrer 
Rating:
5.0

Customer did not leave a comment.

PATRICK PURDY 
Rating:
5.0

Customer did not leave a comment.

PATRICK PURDY 
Rating:
5.0

Customer did not leave a comment.

John Lindberg 
Rating:
5.0

Customer did not leave a comment.

Ryan Tidemann 
Rating:
5.0

Great experience, quick and easy.

Camille Richards 
Rating:
5.0

Staff is awesome

ERIK RUBY 
Rating:
5.0

Great service and amazing staff!

SCOTT WALKER 
Rating:
5.0

Excellent process!

Joan devaney 
Rating:
5.0

We had a great rental experience. Beth was great to work with as we had some delays in getting the truck back as early as we had originally planned. We discussed why we were renting the truck (to help our brother and sister-in-law empty their house as they were moving to assisted living). She recommended a nearby consignment shop, and they were able to take a couple of nice pieces for us. Beth was a great help!

Gary Sinner 
Rating:
5.0

The Customer service rep was professional, extremely competent and an absolute joy to work with

Matt Humphrey 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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