Complete run a round. No communication mis information!
James Vigil
Customer Reviews for Castle Rock Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was surprised at how well developed and easy the self check in process was. I thought it would be a disaster but it wasn't.
Steven AdamoExcellent customer service , friendly , great hours, up front pricing .
Zoe Mauries GibbsBoth were awesome. Husband and wife team. Very personable. Lovely people. I actually got snowed in, my car did, and they helped dig me out and plowed me a path to get out. They went above and beyond.
David HawksworthStaff was extremely helpful and friendly
Luana LindholmTruck had over 180,000 so some of the dash lights are out. Overall a great experience. Truck was very clean and didn't show its age
David LeeretWe had a great moving experience with Beth, and her crew. We absolutely will use this location again I'm the future.
Erak HillmanFront wheels out of alinement - hard to steer. Truck, windows and interior very dirty
James R ButlerEverything about a stellar! Keep up the great work!
Jane MooreNothing, the two people working there were very knowledgeable and friendly
tom jacobsMy experience was awesome! The lady was so nice and helpful. She gave me all my options and went over everything and made sure I had a dolly and anything else I needed. The uhaul was new. It was clean and I have to say for a 13 hour drive it drove smooth and was a very pleasant drive for what I was expecting!
Jennifer HarrisI do not think there is anything I could of asked for that was not already laid out for me. Beth, Ryan,and James are amazing and truly they take of their customers. They have always provided and made sure I've had what I needed and or asked for. I always just use this location. I never have a problem, never.
Dale OwenMake sure the seats are easy to adjust. Otherwise everything was perfect!
THOMAS PEYTONGreat service. Vehicle was fine except when we went to fill it up, it turned out then gas fill line had some restriction and it would not allow the gas nozzle to fill at full rate. Took 15-20 minutes to fill the tank up. Probably the reason it was only 1/4 full when we picked it up. This needs to be fixed on that vehicle. Otherwise, everything was fine.
Karl BlanchardDrove 4 miles in-town and was charged $15.75 for 4 gallons of fuel! Fuel gauge didn’t even move. WTH?
Mike LevineFilthy truck. Bait and switch from your local dealer. Overcharged from original estimate by about $500 as the sleaze crew at Hannan street uhaul place who kept cancelling contracts so they could make more money off of "dynamic pricing". You are going to get sued.
Christopher KaneI did online pick up. Took way too long as it did not recognize the location. Vehicle only had a quarter of a tank in gas! Description of where vehicle number was was wrong.
Lisa KaneGreat product, great staff! Highly recommend this location!
Jesse FritzThe truck was ready for our reservation. The staff member was professional and efficient.
deborah degroffGreat location, always a pleasure to work with!
Mark KarasIt was a great experience, and I appreciate the professional and friendly spirit. you made it a time efficient process with great options. Thank you.
shirley andersonThis was such a hassle free and easy experience, I will absolutely be back for any future moving-rental needs.
Marissa AdamsI was met with a smile. They were quick to answer all my questions and when I brought back the truck they were helpful with no extra fees.
Danielle CullerGreat experience! The guy that helped me get the truck was so nice!!! Will definitely rent here again! Thanks!
Susan ThayerExcellent customer service. Everyone was so pleasant and helpful.
Dani DevaultThey were helpful and friendly when I had to cancel my first scheduled rental, and today when I rented a truck. This is a good group of people.
Jeff MullenAmazing and seamless experience!
Jordan CoffeySuch nice people to rent from. Also kept a storage unit for over 2 years. Very up front about the prices. I would rent a truck and rent a storage from theses guys again for sure.
MICHAEL PAGEGreat job . I will be back soon
Roger TempleNo suggestions to make...everything was exactly as advertised. However, I would like to commend Beth at the front desk who is an excellent ambassador for U-Haul! She even noticed that I had called with a question and called me right back. Thank you, Tom M.
Tom MatthewsNo improvements needed. Everyone was very nice and the truck was clean and ready to go.
James TaylorCustomer service was top notch. Best uhaul location I have ever rented trucks before at
Dan NewellNot much. Service and equipment are top notch
Thomas FreyCan’t think of anything to make it better.
Wayne JonasBeth was very professional and very nice. Makes a world of difference.
Wanda MartinEasy, fast and done.
Jesse FritzI tried the app pick up because I needed to pick up some furniture at 9am. The app did not work so I ended up waiting for the store to open at 9am. So I was late. The truck was dirty and only 3/4 full of gas. They charged me $20 for cleaning and &10 for extra gas although I brought it back exactly where it was when I left.
Lisa NelsonTruck was dirty inside and out. Right rear tire only had 12 psi when I picked it up. I took it to a service station and filled it to 30 psi, by the end of my 4 hours ir was back down to 12 psi.
Greg MontagueGreat experience. The team at this location were friendly, prepared, and professional! Will continue to go here for my truck rental needs.
Robert BobackThis is the second rental in a month where moving blankets were not available. This time I received 1 dozen compared to the 2 I requested. Last time at a different location there were none. Mobile check in was difficult. A representative, Leah, was very helpful even when I was short and irritated - not with her but the process. She kept her cool and was sweet and helpful.
richard horneThe gentleman was respectful and had excellent customer service.
Darlene LanzaroneWonderful customer service, fantastically fast in availability, will definitely be back in the future!
Amber BanuelosGreat customer service 👍
Khalil QaboaEasy to work with. The truck was clean and ready. Not much more to say other than this place is consistantly easy to work with!
Cherie MatiaI don't usually rate Uhauls but this location is awesome and so clean! I would highly recommend getting a Uhaul from here!
Tara DegelmannWhy did I get charged for TWO days when I picked the truck up at 10 am and had it returned by 10 pm the SAME day?? Shame on you for ripping people off! SCAM. Renter beware!!
Ryan BrigmanMake sure the prior user cleans the back as they’re supposed to.
Patrick JekelisWe recently moved and found the Castle Rock location to be extremely knowledgeable and very helpful and would recommend the extra 5 - 10 miles out of your way just to work with the.
jerry civelloBeth was amazing! She has great customer service skills. I called to change the time on my reservation and she was very helpful. Picked up the truck with no problem dropped it off with no problem. I would recommend this location to everyone. Thank you
Larry MunsingerBest service. Friendly. Easy pick up and return.
Dee GianettoProvide designated parking signs to make it more clear where to park for uhaul renters.
STEPHANIE GREENBERGI thought it was great and convenient! I was annoyed at taking all the photos checking out, but it was dark and lots of lightning around.
Stacy StotzOur rental was completed by Beth Bradshaw, who was polite, professional and knowledgeable! She made the rental so easy and enjoyable and is with out a doubt, the nicest person to deal with that I have ever encountered when renting a vehicle! She certainly should be commended for the way she treats customers and I am sure that she gets many return customers because of it. I cannot say enough about my experience with U-Haul and Beth Bradshaw and the asset she is for U-Haul!!
Cindy LalondeNo dolly left in truck.
Mirko ScherrerGreat experience, quick and easy.
Camille RichardsStaff is awesome
ERIK RUBYGreat service and amazing staff!
SCOTT WALKERExcellent process!
Joan devaneyWe had a great rental experience. Beth was great to work with as we had some delays in getting the truck back as early as we had originally planned. We discussed why we were renting the truck (to help our brother and sister-in-law empty their house as they were moving to assisted living). She recommended a nearby consignment shop, and they were able to take a couple of nice pieces for us. Beth was a great help!
Gary SinnerThe Customer service rep was professional, extremely competent and an absolute joy to work with
Matt Humphrey