Customer did not leave a comment.Christopher B.
Customer Reviews for Cass Trailer Sales
(U-Haul Neighborhood Dealer)
College Park, MD 20740
(On Route 1 at intersection with Greenbelt Road south of I-95)
Services at this Location:
- Mon-Wed: 9 am - 1 pm
- Thur: Closed
- Fri: 9 am - 1 pm
- Sat-Sun: Closed
Special Operating Hours
- 12/4/2021: 6:00 am - 7:00 am
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Be sure the gas cup is not so tight that it's harder to openChristopher A.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.Jill T.
Customer did not leave a comment.DEXTER LEON A.
App malfunctioned and I couldn't complete the dropoff.Timothy C.
Customer did not leave a comment.Jodi D.
Customer did not leave a comment.JULIO C.
Customer did not leave a comment.MOREEN M.
give some info to the people who are dropping off the vehicle we had rented.MICHAEL S.
Customer did not leave a comment.Yoshihiro S.
The U-Haul mobile app has bugs. After trying to upload an odometer image several times, I had to give up and ask the manager to finish the return of the truck. I'm giving ,5 stars because the location is convenient and the manager was great. But U-Haul needs better software testing and development practices. Also, on my phone, you sometimes can't see the field whole typing... Come on guys. Get it togetherDavid J.
Customer did not leave a comment.DANIEL H.
Truck is old with no shock and poor to drive for a long distance movementAbiodun O.
The location and truck were fine. It was the online rental experience that was unacceptable. Took 1.5 hours to get the truck off the lot. TerribleRACHELLE K.
See my previous comments about my pick up location. I will never rent from UHAUL and I hope nobody ever does. Worst experience of my life!!!!!Curt R.
The car I drove (with the Arizona registration) is a death trap ðŸª¤! You need to work on the suspensions, the steeering wheel (very weak and could cause a catastrophe). Also, your customer service line must be active at all times.Divine A.
I have a 7am reservation and there's a delayed pick up of 8:45 am. My later schedule was consequently affected.Bo-Yuan H.
Customer did not leave a comment.Mavis C.
Customer did not leave a comment.VALERIEANN P.
Nothing, This location was outstandingkevin E.
DO NOT, I repeatâ€¦. DO NOT schedule your system maintenance during the middle of the day! People get exhausted with the moving process already and then when they want to return the vehicle, they find out that the website is down because of a stupid system maintenance during the day! Please fix this!!Keshav S.
Customer did not leave a comment.Rashida B.
The cargo van is excellent. However the app is not working when returning the van. It took me around one hour, and finally I turned to the uhaul.com website to get everything done.Mingwei Z.
Get rid of online processing. It was a nightmare and the only way I was able to get through it was because the owner/manager showed up on site. I tried to call UHaul directly when I ran into problems, and I was on hold indefinitely until the owner/manager showed up. The online check-in and check-out is absolutely awful. I would not recommend this to anyone, and rather, will tell people to rent from anyone but UHaul. Really terrible experience, but the owner/manager was so nice and very helpful. If he did not show up, I don't know what we would have done.Stacie P.
I would recommend having at least one person on the location even though the online process was smooth, having a person (even in a closed office) would increase reliability.Somesh B.
19.95, huh? Really? What about the 25$ for a CDW fee? What the fuck is CDW? Why not include that in the ad, you fucking roaches? I ended paying over 3 times as much as advertised with all those shit hidden fees. I mean Jesus, I didnt even scratch anything. AND that doesn't include the damage protection fee or whatever. So I could've paid an extra 50$-whatever on top of this exorbitant price. You guys suck.Selim B.
Customer did not leave a comment.Tierra C.
Customer did not leave a comment.Nahid A.
Customer did not leave a comment.Luis E C.
Thanks a millionANGELA C.
There are two buildings at the cass trailer sales location, and I was confused as to which office building was where the key pickup box was. Perhaps additional descriptions about the correct building in addition to the aerial map view of the building would be helpful for future customers.Gloria K.
location is a lot with a closed officealessandra M.
The pickup and dropoff procedures are a bit time consuming, but effective to avoid a bad rental.Joseph P.
Thank-you for a facilitating a great moving day!Lori W.
Customer did not leave a comment.Samuel V.
3rd party renter was awesome! I had to return my truck early for a refund and he stated he had never done one before but proactively called uhaul to figure out how to do it. Definitely going back here in a couple weeks!darryl M.
Customer did not leave a comment.Aaron G.
Have a person on site.Alana B.
Explain better the people less pick up processVictor P.
Customer did not leave a comment.Andrea G.
Customer did not leave a comment.Julia B.
Your check in process was quite tedious! It was my first time renting only by cell phone!Michael C.
Customer did not leave a comment.Shana D.
I was overcharged $20 because the self return was having some technical issues and not working, plus the truck wasn't clean very dustyIsaac J.
This is a great location convenient and centrally located and I was able to pick up 24/7 with the truck share optionCharles C.
Tell the cx how to secure the truck and the accessories left in at the drop offALAIN K.
Ordered equipment and was never informed that it would not be availableChad W.
Customer did not leave a comment.Ashley K.
Customer did not leave a comment.moises C.
Really really did not like that there is nobody at the location I do not like having to Do it all online or in an app. it's very frustrating doing it especially when my camera is not working and my storage space on my phone is running low so it keeps alerting me and making me restart. I understand that's not your problem but it's very frustrating and I'd rather it have somebody there. I only did it at this location because I was moving from a place in College Park to a place in College Park and it was easier. But I did not like having to do it all virtually type without anybody there.Kristin P.
Please have the vehicle that is in stock available at the location. I went to the Greater Landover location where I had a reservation for a 9â€ truck at 8:30 pm on 11/5/20. Upon arrival and starting my pickup for 24/7 share , I received a message saying that I had to wait until the location opened the next day. I proceeded to reserve the next available truck at the location but the keys were not in the box specified. I spoke with a Uhaul representative and we went through all 6 boxes at the location and unfortunately did not find any keys. The representative found a new location with availability for me but it was further than I planned for the use of the truck. I was placed at an inconvenience and what was supposed to be an hour move turned into 4 hours. Completely unsatisfied with this service.Jovan W.
Customer did not leave a comment.Cedet F.
Not as a remote location. Took about 2 hours just to get checked in and 1 check the truck back in. The assistance from customer service was excellent but again i had to wait for nearly and hour to speak to someone.Brenda H.
Have a representative there to assist with any questions or have more people working the phone to helpAlexandra G.
this is the first time I rented a u-haul and I will do it again.MARILYN J.
Customer did not leave a comment.Md T.
Customer did not leave a comment.Chaudhry N.
Customer did not leave a comment.Susan H.
Customer did not leave a comment.John V.
I was so tired at the end of moving that I didn't do all of the pictures since I dropped the key in the box after parking. I hope this was ok and as you could see the truck was back as it was received.Norma S.
No one was on site nor do they answer their phones or return phone calls. Checked in when we got there but barcode wasn't recognized and website said I didn't have a reservation. It took 45 minutes to get the van. Very frustrating process.James B.
Customer did not leave a comment.Steven M.
Customer did not leave a comment.Dovid Z.
Customer did not leave a comment.Mia B.
Great ServiceMohamed W.
Customer did not leave a comment.Danielle S.
Customer did not leave a comment.Mirian C.
Front number was falling apart. The gas gauge didn't work at all. No one answered the phones when we called. Kept saying sorry were having technical issues. The app was so buggy it rarely workedStephanie H.
Very convenient way to pickup and meet my needs to be able to do what I needed early and still have the remainder of the day to myself.Nadia W.
The Cass location was awesome! We had a lot of trouble checking in via the website so Chuck in the office talked us through the entire process. He was wonderful! Would totally recommend this location.Kimberly P.
This was a very tedious experience. The pick up was not bad but the drop off was not good at all. The system could not verify my location and I had to wait a long time to speak with someone. The person that helped me was great but the fact that I had to take several pictures to verify the condition of the truck and the gas mileage and the odometer is ridiculous. That took another 45 minutes and the pics still were not uploading probably. I should not have to do that. I'm not getting a discount to do that nor am I getting paid to do someone else's job. Self check out is supposed to be easy but it was a hassle especially in a dark parking lotMARCIA M.
The check in was difficult.Kevin A.
Customer did not leave a comment.Jasmine B.
Customer did not leave a comment.Jacob T.
Customer did not leave a comment.Evelyn F.
Customer did not leave a comment.Brianne T.
I would recommend to a friend, but I would also tell them to be weary of the mileage count within the vehicle before using and to keep as proof of mileage for afterwards.Ethan R.
Pick up took a full hour using my motorola e5 phone. A HUGE PAIN! You charged $20 for after hours drop off at 4 pm!!!! Must have been hidden deep in the fine print. Deceptive! The truck was good. Easy to use and return. Location is convenient.John B.
I was charged for gas and a late return, this is incorrect information, I returned the truck with the same gas level as when it was picked up and returned it an hour early. The is upsetting to this these charges that should not have been on my bill. I was charged an extra $25.00 for no reason, I would not have returned the truck anyother way because I am aware of the extra charges. also the drivers side floor had mud on it. I hope to get the extra $25.00 refunded to me. I am disappointed for sure with this experience and hope this can be settled with fairness.Cynthia B.
What a fantastic move no problems at all and excellent customer serviceNicholas C.
A lot of things did not feel safe with the truck such as the drivers door and the light switch (which didn't work). We have reported these things to Uhaul and hoping that someone will reach out to my husband to talk about this.Peter A.
Customer did not leave a comment.Avraham F.
Online I was given the option to check in in person or with a mobile device, so I chose the former, but when I arrived on site, I was told that I had to do everything through mobile. Please change the registration process so that customers are informed, from the get-go, that mobile is the only way to proceed with the rental on the day of. It was frustrating for me to not be prepared to fend for myself over mobile, when I expected there to be onsite staff to help me through all steps of the rental. Luckily, someone onsite was able to help me, but I felt bad taking up their time when they were not paid staff.Sarah E.
No improvements needed. Obvious location and easy 24/7 drop off.Lisa G.
Customer did not leave a comment.Shannon J.
Customer did not leave a comment.Luis M.
Customer did not leave a comment.candice G.
Make sure that the actual location is open, and not some random person outside trying to figure out cell phone check-in.Jason L.
My truck was not ready. It was a diaster. Call for details if you like. Unhappy customer. Most likely will never rent againAndrew W.
This location is fabulous thanks for the best u-haul experiance that we ever had.Wish there were more locations that handled the 24/7 truck share as well as this location does.chuck C.
Have some there. Nobody was there doing office hours. Thats not good business.Andre M.
The location relative to University of Maryland was excellent. However, I was not prepared to make this transaction at a site with no human interaction. I had chosen a different dealer and pick up site. It was also nearby. It was supposed to have live agents there. They were not there as shown on-line.We were redirected by a text message to pick up the vehicle at Cass. Both locations are on Baltimore Ave. Since I was unfamiliar with the area, I could not differentiate the two addresses, at least not at first glance. We lost an hour in the confusion. I was very irritated. My camera would not take a good photo of my driver's license. It took three separate tries. Not a good feeling to have the transaction stopped and not being able to do anything about it. If you are prepared for all that, then this may be a great system, but I opted for human interaction and was denied. Be better prepared for the "Brave New World" if you want a seamless pick-up. I did however, finally drive away in a very clean and newer truck. The equipment was very good for a long haul one way trip.Brian M.
Customer did not leave a comment.Elizabeth H.
The dolly and blankets I paid for were not in the truck. I had to go to another location and pay for them even though I already paid in the initial set up of my rental. Completely disappointed with the whole experience will look into other company's next time i need to make a move. I had to drive out of my way to another location wasting gas and mileage on my rental. Shame on you Uhaul.william R.
The directions on where to leave the key were inconsistent.nia K.
Customer did not leave a comment.Lakysha L.
This is a 24/7 self serve location which was NOT communicated to me in advance. It would have saved us A TON of time if we had known that ahead of time. We could have reviewed the process, downloaded the app, uploaded our license and picture. Also, because no one was physically at the location we would not have been able to add on equipment or materials at the last minute like at other pick up sites. We ended up about an hour behind schedule though we still got the move done and truck returned in time. The only reason I gave this location 2 stars instead of 1 is because the location itself is very convenient off Route 1/Baltimore Ave and when the gentleman did show up (about 20 minutes after we arrived) he was very friendly.Shelby B.
Customer did not leave a comment.Donnell S.
Customer did not leave a comment.Vicki V.