Employee took 20 minutes to come out, then tried to say we didn't have a reservation for the trailer, we did with confirmation number
Andrew Smith
Customer Reviews for Youngstown Motel Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Exelent
NARCISO VILLALOBOSThe gentleman we dealt with charged us for an extra day when in fact we dropped it off a day early . He never took a picture like he should have at drop off and barely had a conversation with us . U haul is making this right thank goodness .
Marie StoopsI had a gentleman that took his time in making sure all was accurate and that the truck was clean. He was trying his hardest to make sure we got what we wanted he covered insurance cost and the number of days as to charges.
Efrain GonzalezSame as above seamless experience! Both renter and drop off were awesome!
Dawn ButzloffWe have rented from this location 4-5 times in the last few years. The gentleman that runs it is so nice and friendly. He spent time educating me on what would work for our needs and helped us get exactly what we needed to move. Many thanks to this location for your professionalism and we will continue to use you when we are in need of a rental.
Sara Starri dropped this truck off on friday afternoon on the 17th and the dealer never checked it in until he was ready then uhaul tells me i owe a bill for not returning on time. which it was due in on 18th of March. so it was there on time.
Paul BROWNThe inside of the cab should be cleaned up better and all the components inside the cab should work. I pulled down the cup holder and the whole unit came off because it was already broken off and just placed back into its compartment. Almost wreck the truck. But I'm pretty skillful driver so I was able to maintain my composure!
William JohnsonReservation was set online to a location listed at first that can no longer process a rental so after some time had to go to another location to get trailer so took more time to get going but they were great at the second location
Terrie SutterfieldAfter informing the person at the rental place of me dropping the uhaul off in Orlando, he still signed me up for a neighborhood rental contract where I was supposed to drop the uhaul back offf at his dealership. I drove over 6 hrs to get to my destination, and I had to pay $120 in fees on top of my $24 rental because it “violated the contract”. Incredibly frustrating and it should have been sorted before me ever leaving the lot.
William McClellan