Always get nice trucks thereDONALD J.
Cascade NW Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Helpful and friendly service.JEAN FRANCOIS M.
El cliente no dejó un comentario.Heidi R.
make it cheaper on miles. i'm never renting here ever again. charge me to much just on miles just for twos days. and i was using a truck. bullshit!!!!Drexler M.
They didn't have equipment I needed. And the guy at the counter was so confusing.Kayla K.
El cliente no dejó un comentario.SEAN C.
Equipment appeared well maintained (checked fluids, lights brakes, etc. before leaving lot) but was not as clean as i think it could have easily been. There was some mud and bugs on the outside, a 4min spraying with a garden hose would have made it look a little nicer, and the cargo area needed a quick sweeping, the inside of the cab had some soda spray on a couple places, not horrible but noticeable.( I cleaned it). The alignment on the truck was slightly off, hand a tendency to pull left, loaded or unloaded. Staff at this location was mixed for Uhaul rental experience, but still very helpful and pleasant to interact with. "Uhaul doesn't guarantee anything" and "its the only one available" (many miles away) line from the CSR at corporate/scheduling was really the only real negative part (i was expecting it after reading other reviews), other than that, overall a decent experience, I would use Uhaul for a 5th time.Devin S.
Excellent service, quick and easy in and out. Easy return.The way it should be.don W.
will defiantly will be backMaria M.
El cliente no dejó un comentario.Courtney C.
El cliente no dejó un comentario.Bobbie L.
El cliente no dejó un comentario.William E.
El cliente no dejó un comentario.Elias O.
We had a 1030 appointment showed up at 11 made the phone calls a very late and I forgot a truck till 12:30 because they were too busy now what's that all about?Mike K.
Excellent sweet employeeCindy K.
The truck was 1 hour away, each way, from my preferred pick-up location, and was not available until 10am the next day. I had movers coming at 8:30am. Uhaul added an additional day so I could drop everything and catch a ride up to the truck that afternoon. Who pays for that inconvenience, time and gas? The truck was dirty. It was also scratched in several places and the front bumper was dented, and none of the damage was marked on the online report forum as previous damage. It took more time to take photos and report the damage. Also, the equipment I rented (dolly and bumpers) were not in the truck and the person on duty would not honor the rental agreement by providing those things even though he had bumpers available in store and admitted the dolly he had on hand in his lobby had come out of the truck, however, he would not permit me to take it one way. He told me I would be billed at the end when I dropped the truck and could sort it out then.MELANIE N.
El cliente no dejó un comentario.Roger C.
I expected the vehicle to be cleaned, especially the cab area. Especially in our current times concerning the COVID -19 I had to wipe down the interior with antibacterial wipes as it was quite dirty and dusty with obvious residue from previous rentals. Cup holders and cubby's for phones and such were quite dirty.Kimberly R.
When the lady said she's going to go in and make the changes on the account she needs to do it not wait till the next day.laura N.
El cliente no dejó un comentario.Daniel U.
El cliente no dejó un comentario.Matthew M.
El cliente no dejó un comentario.Michelle J.
I waited for almost an hour to get the truck. The previous person did not drop it off when they were supposed to .donn G.
All around you excellent service!Richard M.
El cliente no dejó un comentario.Tommy T.
Tough left turn to access the facility. You will need to go to the light 400 East and do a Uturn. The 10 foot truck makes the Uturn easily. Bigger trucks, good luck. Nice facility otherwise.Tim K.
I had a great experience Cascade NW Self Storage. Gracias.Cory M.
Excellent friendly service.Thomas M.
The manager Kyle was a true professional and I would recommend this location to anyone. He did everything in his power to make my experience as smooth as possible.Dustin R.
El cliente no dejó un comentario.Suzy M.
Kyle provided outstanding customer care. He had to handle some problem-solving for us and did a beautiful job with it.Philip C.
El cliente no dejó un comentario.Brian C.
Having everybody who rents return the truck with a full tank. Using the partial tank return policy makes it very difficult to return with a guesstamated tank fill (1/2, 3/4, etc.Allen S.
El cliente no dejó un comentario.Nicole C.
Do not rent a U-Haul from this office. There are other places in the immediate area to rent U-Haul's. I have spent an enormous amount of time trying to get their overcharges corrected (over charges due to their mistake - they gave us a different truck than they put on our order, ours being a smaller rig with a completely different odometer reading). The U-Haul company themselves have even reached out to this office to get the charges corrected and assured me they would be fixed but I've just received the invoice from Cascade Self Storage via email (after turning the truck in four days ago) and the charges are more than double what they should be. Now I have to call the U-Haul company again or the field manager to get involved to have this finally fixed once and for all. I do not recommend Cascade Self Storage for U-Haul rentals. Note that none of this would have happened had they been in the office when I went to return the truck instead of closing for a one hour lunch at 10:30 am (one hour after they opened).George B.
I had requested a truck with a Utility dolly to move my washer/dryer. And told Her I had my own moving blankets. After inspecting the back of the truck, there wasn't a dolly or any blankets. When I told her she said she would remove the fees for both of them. (Total: $10) . Also, I had stopped at the SAFEWAY gas station and put fuel in the truck before returning the truck @ 8:20 pm almost 12 hours early. And was still changed for 5.5 gal. of fuel ($26.18). Also she DID NOT say there would be a $20 fee if I DID NOT use the UHAUL APP and did not explain that when using the app to return the truck you had to take a photo of the mileage and fuel. So when I went to use the app at home to return the truck. It was too late. And was not able to use it. Rental for 6 Blankets $5 Rental fee Utility dolly $5 Fuel 5.5 gallons for $26.18 TOTAL OVER CHARGED: $36.18 + Tax PLUS RETURN FEE: $20 = $56.18+ Tax I love this Facility. I have used had a storage unit previously and I currently have a 10x 20 storage unit at this location. It's clean and the office staff has always been friendly and very helpful. My past and current experiences with uhaul billing seems to be an issue. I have used uhaul at least 4 times in the past year and a half. All with different dealers. All having billing issues. GraciasTamera N.
Was charged for safe move but had refused it.John R.
The inside of the truck was dirty and I had to sweep it out, a utility dolly was already on the truck and I am now being charged for 2. Seems like they dont actually inspect the trucks and I should be credited the $2/ cleaning fee, considering I had to do it myself. Also take off the 2nd utility dolly, I aneeded a 2nd I asked for 1 and 1 only, not 2.Ashlie B.
El cliente no dejó un comentario.Corey O.
El cliente no dejó un comentario.Margaret A.
El cliente no dejó un comentario.Richard B.
El cliente no dejó un comentario.Duncan R.
Cascade NW service is great - they are very personable, friendly and helpful!linda F.
El cliente no dejó un comentario.AMANDA H.
El cliente no dejó un comentario.Deborah W.
El cliente no dejó un comentario.Clark B.
Check the inventory. Three moving blankets were missing. Since we are billed for them they should be included.James E.
El cliente no dejó un comentario.Aveline W.
My husband did have do a bit of cleaning. There was some dry spilt drinks in the cups holders and etc.tracy R.
Kristi was great to work with - very helpful!Linda F.
Employees were extremely helpful. I will recommend to family and friends.enrico F.
The building was brand new, so it is clean and beautiful. Everyone was extremely nice and helpful. Overall, I had a very good experience with U haul. I always have.Wendy D.
The customer service agent was excellent and very courteous and listen to all our questionsScott D.
The original online reservation was not honored. We were told less than 24 hours before pickup that the size of vehicle, pickup location, and pickup time were changed. Uhaul failed to meet any element of the online reservation. Once arrived at the new location, the uhaul system didn't immediately find our reservation and we were additionally delayed until their broken system could catch up. Don't use uhaul, ever.Sam R.
El cliente no dejó un comentario.TONY P.
Service was excellent! Very friendly and helpful. Truck worked great.Keith C.
El cliente no dejó un comentario.Brian H.
It was great to be able to reserve a UHaul on the same day that it was needed! ¡Gracias!Sonja V.
The lady at the counter had no idea what to do. It should have taken a few minutes and it took 45 minutes to get a truck.Larissa G.
Great customer service!!!Lennie B.
The dolly was so obsolete and rusted. It wasn't worth the amount paid. The girl in the front office could have been friendlier but she was fast at her job so it made up for it.HOOKENA V.
Jennifer was terrific! A++julie G.
very goodwilliam H.
El cliente no dejó un comentario.Alisha B.
El cliente no dejó un comentario.Brandy F.