Customer Reviews for Cascade Door and Remodel
(U-Haul Neighborhood Dealer)

552 comentarios

1101 E 1st St   Cle Elum, WA 98922

(509) 852-7236

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 4 p. m.
  • Sáb.: 9 a. m. - 1 p. m.
  • Dom.: cerrado
Horario especial
  • 10/15/2022: cerrado
  • 10/29/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(509) 852-7236

1101 E 1st St
Cle Elum, WA 98922

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 4 p. m.
  • Sáb.: 9 a. m. - 1 p. m.
  • Dom.: cerrado
Horario especial
  • 10/15/2022: cerrado
  • 10/29/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Teresa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Regina R. 
Clasificación:
2.0

Was sold an outdated adapter which failed in Oregon wild fire. Forced to stay there until smoke cleared and repaired lights. The lights/adapter failed again - limped to Klamath Falls and bought a newer model. Arrived in Reno late. Reno & Klamath Falls staff were terrific!

BRUCE S. 
Clasificación:
3.0

After hours drop

Jeremy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valeri V. 
Clasificación:
5.0

Customer service was great even on a busy day. Returned my call and answered my questions without my even having to ask them

Shannon G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jose R. 
Clasificación:
1.0

I had to drive 30 miles to get my truck, and when I did, the equipment was not loaded into my truck. Terrible experience.

Sam F. 
Clasificación:
5.0

Fix the workflow on the website so customer can enter the information required to get the key to pick up their rental prior to arrival. If this is possible, it's not obvious.

Ron G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pam R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amber Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stever G. 
Clasificación:
5.0

Helpful and friendly staff. Equipment well maintained and clean. Would recommend.

phil C. 
Clasificación:
5.0

Location was closed on Sunday, but had me drop the trailer on the side of their building next to the other vehicles and trailers. Very accommodating.

Frank J. 
Clasificación:
4.0

My entire experience with U-Haul has been outstanding.

Helen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Laura W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Penny R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pam N. 
Clasificación:
5.0

Very Friendly and knowledgeable about equipment. ¡Gracias!

KATHRYN ELLEN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Malcolm D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL G. 
Clasificación:
4.0

When I booked the trailer I was informed the nearest location for pick up was just a few miles away. When it came to the actual rental day a picking up the trailer it was over 50 miles away! Fortunately the customer service at that location was very good.

Alexander S. 
Clasificación:
5.0

No furniture pads were available for rent

Walter V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary L. 
Clasificación:
5.0

The service at this location is always friendly knowledgeable helpful just a great group of people

Becky H. 
Clasificación:
5.0

Nothing. As a company you should hope to keep people like the ones currently working at this location. Amazing all the way around.

James R. 
Clasificación:
5.0

Continue giving the excellent service. Attendant was very helpful attaching the hitch and moving the trailer into position. Thanks.

John L B. 
Clasificación:
5.0

Great people, simple transaction, useful to have a hometown experience! ¡Gracias!

Susan B. 
Clasificación:
5.0

Nothing. It was very professional and handled with great care. Thank you Angela and Joshua you guys are the best!

CHRISTOPHER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neal T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy C. 
Clasificación:
5.0

Everything was great…

Cheryl M. 
Clasificación:
3.0

Mobile verification is not so user friendly with so many photos and instructions and references needed to call references?? If they don't answer, good luck checking out. Next time it will be in-person so i do not have the mobile check in nightmare. The truck was fine, we just did a short round trip less than 75 miles. Easy and polite return!

lAWRENCE B. 
Clasificación:
5.0

Could not use the trailer after I picked it up in Kittitas due to the Snoqualmie pass being closed. Was going to drop in Wenatchee after picking up furniture in Issaquah but the pass was closed. Had to drop it locally in Cle Elum. DID NOT USE THE TRAILER, Would sure like a refund since I had to book another trailer and pay again. I called the 800 number to see about a credit and waited an hour on hold to find out that the area manager needs to make a decision in 3 days.

Dave M. 
Clasificación:
5.0

App for return did not work. I did send an email to Cascade Door and they responded that my return was fine. App needs work.

Dave W. 
Clasificación:
5.0

Not a thing...they were great! I will use them over any other uhaul

Rhonda L. 
Clasificación:
5.0

Easy drop off location. Key drop super easy.

Gary L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN H. 
Clasificación:
5.0

We could not use the equipment as there was a large block of ice in the trailer. Was planning on requesting a full refund as we could not dig out the snow in the bed as it was a solid piece of ice.

Adam C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeff S. 
Clasificación:
5.0

Keep up the good work!

kurt J. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TREVOR H. 
Clasificación:
2.0

Grouchy old lady was horrible.

Travis P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery G. 
Clasificación:
5.0

Thank you always friendly and helpful!!!

TINA L. 
Clasificación:
4.0

Seems like a car hauler should always be available at all locations. Was hoping for somewhere in Ellensburg.

ROWLAND M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY S. 
Clasificación:
3.0

We picked up truck, and we are about 7 miles away, loaded truck and noticed tank was LESS than 3/4 of a tank, took a picture. Called first thing next morning, because we left it with 3/4 exactly in tank. Called 3 times, no call back. My husband left to go down and show them the picture that includes the mileage. It doesn't take 6 gallons to go 7 miles.

Terry C. 
Clasificación:
5.0

Agent Jessie Patient and helpful with my changing plans and many questions!! Very helpful

Karen C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jennifer G. 
Clasificación:
5.0

Helpful in every step

Daniel D. 
Clasificación:
5.0

This location was closed and I was nervous about dropping off after a mix up with reservation. The management happened to be there and saw me in lot and came out and made the drop off easy and assured me everything would be as expected! Excellent customer service going above and beyond ! 

Carillon K. 
Clasificación:
4.0

No problems. Efficient. Had my 15 foot truck ready to go when I got there.

Craig S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Phil I. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY S. 
Clasificación:
5.0

We returned the truck after closing time. Tried to make the return happen ONLINE, which was impossible as the UHaul system was down. But we called the help line, and got terrific help from there. :-)

RICHARD B. 
Clasificación:
5.0

Jessie was terrific!

Colin W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyler S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK C. 
Clasificación:
5.0

Angela and her daughter are the best!! Rent from them often, wouldn't consider doing business anywhere else!!

TIFFANY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD B. 
Clasificación:
5.0

Job well done, nothing more to say.

CURTIS A. 
Clasificación:
4.0

The front end was covered in bugs, the windshield wasn't clean and we couldn't hardly see out of it to drive it. There was no garbage in the interior but it had not been wiped clean in a while.

Jeffrey P. 
Clasificación:
5.0

This location was wonderful I was two days late with my U-Haul and they were nothing but kind and compassionate and worked with me both times I couldn't be more grateful to their excellent customer service!!

Rhonda T. 
Clasificación:
5.0

Everything was perfect!

TIMOTHY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY N. 
Clasificación:
4.0

Your website is very difficult to use. The latest it would allow for pick up was 4:30 am. for some unknown reason for a rental place that's 10 minutes away. I had to rent a truck from farther away because the website was down and by the time I was able to get in, the size truck I needed was gone. Very frustrating.

Laura B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN N. 
Clasificación:
1.0

The above doesn't apply since the address you listed is wrong drop off location. I dropped at location 1212 Miller St Wenatchee Washington as original contract was written.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

Angela is great. Use her regularly as this is my “home” Uhaul location. Love her!! The Moses Lake (990 Broadway) was a super close second to her!!

Tiffany S. 
Clasificación:
5.0

Attendant was friendly, helpful and worked with us regarding the mis-information from the pick-up location.

BRYCE H. 
Clasificación:
5.0

Service was fine all around.

Nancy W. 
Clasificación:
5.0

Really nice people and very qualified. I would highly recommend them! They even looked ahead for me and made things happen that I didn't see or expect! ¡Gracias!

britt S. 
Clasificación:
5.0

None, Andrea is/was awesome, she is a star!

JOHN M. 
Clasificación:
5.0

Nothing needs improving. My experience was fantastic!!

Becky H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RITA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon R. 
Clasificación:
5.0

Service is great and very professional

scott L. 
Clasificación:
5.0

Everything was perfect...as usual

Michael W. 
No se han enviado comentarios para esta ubicación.

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