Customer Reviews for Cascade Door and Remodel
(U-Haul Neighborhood Dealer)

568 comentarios

1101 E 1st St   Cle Elum, WA 98922

(509) 852-7236

Horario

  • Mon–Fri
    8:30 a. m. - 4 p. m.
  • Sábado
    9 a. m. - 1 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/3/2022: cerrado
  • 12/24/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(509) 852-7236

1101 E 1st St
Cle Elum, WA 98922

Servicios en esta ubicación:

Horario

  • Mon–Fri
    8:30 a. m. - 4 p. m.
  • Sábado
    9 a. m. - 1 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/3/2022: cerrado
  • 12/24/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Jerry H. 
Clasificación:
4.0

I missed my pick up time so I had trouble getting the app to work. Had to make some calls and two hours later I was set.

Teresa C. 
Clasificación:
5.0

Initially, I had an issue with the app trying to return my truck. There was no one responsible for what was happening to me. It was just a password issue that I was able to avoid by dealing with the telephone customer service. The gentleman that answered the call was extremely helpful and got my truck turned in within 10 minutes. Would be more than happy to utilize you all again in the future and the location that I return the truck to was not open at the time of the return but I could see that the lot was well-kept.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary K. 
Clasificación:
5.0

This location was great! It would be nice to be able to pick up and drop off at different locations tho.

Erin K. 
Clasificación:
5.0

I love Uhaul, they are the best in renting equipment and services.

Greco E. 
Clasificación:
2.0

The Box on this truck leaks bad. Damaged my boxes don't know condition of contents yet.

Vikki K. 
Clasificación:
4.0

Very helpful and fast.

Paul M. 
Clasificación:
5.0

I did after hours drop off so I had no interaction with the staff.

Steve W. 
Clasificación:
2.0

I made a *very* last minute online reservation. When I arrived to pick up, the employee lectured me about the reservation system and how I should always call the store to confirm the reservation so I do not take it out from under from another customer. Ultimately, it was confirmed that the next reservation was a week out so I could take the trailer; but that confirmation (and completion of my reservation) seemed to take ages because their internet was absolutely crawling! Take-aways: Your customers are not at fault for uhual's online reservation system even if it causes issues; my last minute reservation was not because of poor planning, it was truly a spur of the moment need for an important situation and I was in a hurry. Before walking into the store I felt very lucky that I had found a trailer that suited our needs en-route to our destination. I know internet issues are not necessarily your fault, if it's your computer or a frequent issue then it really should be resolved. I've never had a trip to a uhual location take as long as this one did & this was the one time that I was in a rush!

Kaylen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary L. 
Clasificación:
5.0

Prompt and friendly service.

David L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Malcolm D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig P. 
Clasificación:
2.0

It was supposed to be a little cheaper if I went to cle elem instead of Ellensburg but I guess I went over the mileage given to me cause I drove back and fourth too many times. The lady was kinda rude about it even though I returned it on time? I could've just received a bill from uhaul instead she grilled me on where exactly I went and why, Moving is stressful she wasn't very understanding!

Jenna G. 
Clasificación:
2.0

They sent me on my way in a 15' truck that had a inner rear flat tire (passenger side) and the other tires were overcompensated at 100 PSI. When I dropped it off at the Kenmore, WA location they told me I was lucky a tire didn't blow out. Major safety violation by the Cle Elum dealer.

Todd K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Regina R. 
Clasificación:
2.0

Was sold an outdated adapter which failed in Oregon wild fire. Forced to stay there until smoke cleared and repaired lights. The lights/adapter failed again - limped to Klamath Falls and bought a newer model. Arrived in Reno late. Reno & Klamath Falls staff were terrific!

BRUCE S. 
Clasificación:
3.0

After hours drop

Jeremy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valeri V. 
Clasificación:
5.0

Customer service was great even on a busy day. Returned my call and answered my questions without my even having to ask them

Shannon G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jose R. 
Clasificación:
1.0

I had to drive 30 miles to get my truck, and when I did, the equipment was not loaded into my truck. Terrible experience.

Sam F. 
Clasificación:
5.0

Fix the workflow on the website so customer can enter the information required to get the key to pick up their rental prior to arrival. If this is possible, it's not obvious.

Ron G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pam R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amber Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stever G. 
Clasificación:
5.0

Helpful and friendly staff. Equipment well maintained and clean. Would recommend.

phil C. 
Clasificación:
5.0

Location was closed on Sunday, but had me drop the trailer on the side of their building next to the other vehicles and trailers. Very accommodating.

Frank J. 
Clasificación:
4.0

My entire experience with U-Haul has been outstanding.

Helen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Laura W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Penny R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pam N. 
Clasificación:
5.0

Very Friendly and knowledgeable about equipment. ¡Gracias!

KATHRYN ELLEN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Malcolm D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL G. 
Clasificación:
4.0

When I booked the trailer I was informed the nearest location for pick up was just a few miles away. When it came to the actual rental day a picking up the trailer it was over 50 miles away! Fortunately the customer service at that location was very good.

Alexander S. 
Clasificación:
5.0

No furniture pads were available for rent

Walter V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary L. 
Clasificación:
5.0

The service at this location is always friendly knowledgeable helpful just a great group of people

Becky H. 
Clasificación:
5.0

Nothing. As a company you should hope to keep people like the ones currently working at this location. Amazing all the way around.

James R. 
Clasificación:
5.0

Continue giving the excellent service. Attendant was very helpful attaching the hitch and moving the trailer into position. Thanks.

John L B. 
Clasificación:
5.0

Great people, simple transaction, useful to have a hometown experience! ¡Gracias!

Susan B. 
Clasificación:
5.0

Nothing. It was very professional and handled with great care. Thank you Angela and Joshua you guys are the best!

CHRISTOPHER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neal T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy C. 
Clasificación:
5.0

Everything was great…

Cheryl M. 
Clasificación:
3.0

Mobile verification is not so user friendly with so many photos and instructions and references needed to call references?? If they don't answer, good luck checking out. Next time it will be in-person so i do not have the mobile check in nightmare. The truck was fine, we just did a short round trip less than 75 miles. Easy and polite return!

lAWRENCE B. 
Clasificación:
5.0

Could not use the trailer after I picked it up in Kittitas due to the Snoqualmie pass being closed. Was going to drop in Wenatchee after picking up furniture in Issaquah but the pass was closed. Had to drop it locally in Cle Elum. DID NOT USE THE TRAILER, Would sure like a refund since I had to book another trailer and pay again. I called the 800 number to see about a credit and waited an hour on hold to find out that the area manager needs to make a decision in 3 days.

Dave M. 
Clasificación:
5.0

App for return did not work. I did send an email to Cascade Door and they responded that my return was fine. App needs work.

Dave W. 
Clasificación:
5.0

Not a thing...they were great! I will use them over any other uhaul

Rhonda L. 
Clasificación:
5.0

Easy drop off location. Key drop super easy.

Gary L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN H. 
Clasificación:
5.0

We could not use the equipment as there was a large block of ice in the trailer. Was planning on requesting a full refund as we could not dig out the snow in the bed as it was a solid piece of ice.

Adam C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeff S. 
Clasificación:
5.0

Keep up the good work!

kurt J. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TREVOR H. 
Clasificación:
2.0

Grouchy old lady was horrible.

Travis P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery G. 
Clasificación:
5.0

Thank you always friendly and helpful!!!

TINA L. 
Clasificación:
4.0

Seems like a car hauler should always be available at all locations. Was hoping for somewhere in Ellensburg.

ROWLAND M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY S. 
Clasificación:
3.0

We picked up truck, and we are about 7 miles away, loaded truck and noticed tank was LESS than 3/4 of a tank, took a picture. Called first thing next morning, because we left it with 3/4 exactly in tank. Called 3 times, no call back. My husband left to go down and show them the picture that includes the mileage. It doesn't take 6 gallons to go 7 miles.

Terry C. 
Clasificación:
5.0

Agent Jessie Patient and helpful with my changing plans and many questions!! Very helpful

Karen C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jennifer G. 
Clasificación:
5.0

Helpful in every step

Daniel D. 
Clasificación:
5.0

This location was closed and I was nervous about dropping off after a mix up with reservation. The management happened to be there and saw me in lot and came out and made the drop off easy and assured me everything would be as expected! Excellent customer service going above and beyond ! 

Carillon K. 
Clasificación:
4.0

No problems. Efficient. Had my 15 foot truck ready to go when I got there.

Craig S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Phil I. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY S. 
Clasificación:
5.0

We returned the truck after closing time. Tried to make the return happen ONLINE, which was impossible as the UHaul system was down. But we called the help line, and got terrific help from there. :-)

RICHARD B. 
Clasificación:
5.0

Jessie was terrific!

Colin W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyler S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK C. 
Clasificación:
5.0

Angela and her daughter are the best!! Rent from them often, wouldn't consider doing business anywhere else!!

TIFFANY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD B. 
Clasificación:
5.0

Job well done, nothing more to say.

CURTIS A. 
Clasificación:
4.0

The front end was covered in bugs, the windshield wasn't clean and we couldn't hardly see out of it to drive it. There was no garbage in the interior but it had not been wiped clean in a while.

Jeffrey P. 
Clasificación:
5.0

This location was wonderful I was two days late with my U-Haul and they were nothing but kind and compassionate and worked with me both times I couldn't be more grateful to their excellent customer service!!

Rhonda T. 
Clasificación:
5.0

Everything was perfect!

TIMOTHY B. 
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